General

How do I do a meter reading?

Hi We are in the process of buying a house that has solar panels & the vendor has an FIT account with OVO. Documentation our solicitor has received is proof of installation & ownership of the solar panels. However, the vendor states she doesnt have any other documentation. She states she will photograph the metre and and take a reading and submit to OVO, whilst at the same time informing them that she will be leaving the property. We have never had solar panels before and intend continuing the account with OVO for simplicity. However, we don’t know what else we need to do from our side and she doesn’t know either. Can anyone help please.

Hi, I currently have a solar export meter with Eon which I return readings on for FIT payments. I have the normal electric meter which is with Ovo. If I have a smart meter fitted for the normal electric meter will it in any way affect the solar meter? Thanks

Hi. I'm currently on economy 7 tariff (didn't realise until recently) so got in touch with ovo to arrange for me to be put on a single tariff, however does anyone know why the change could take up to 35 working days (7 weeks) Is it worth waiting or would I be better off looking elsewhere?

edit: and I can see I didn’t check the text in the title, and I can’t edit that. Oops. Hey folks, and OVO tech, new to the forum and the first impression is that the tech has bugs (unusual as usually forums are run on third party software) Tried registering… thought it had worked yesterday but today was told had incorrect details (they were saved in Dashlane but let’s assume I got that wrong somehow). So I choose reset password … and then just get sent in an infinite loop where I am presented with the login screen again, then try and reset password and so on … repeat forever. Then I tried to create an account again but that just went to the login screen too Then weirdly I got an activation email a few minutes later. This stuff resonates with the experience on the Charge Anytime app and OVO app too, just feels like the initial experience is so poor, for a 2025 IT platform, that thought it worth commenting.

Hi there! I have received my warm home discount £150 voucher. It's telling me to take my voucher to my local post office as its come on the letter from Ovo. I want to know, do I take my pre payment key/card to the post office also??? Any information would be much appreciated!!

PLEASE can anyone help. My father has an old property with two separate meters, one for the day rate usage and one which is linked to a timeclock for his Night Storage Heaters. We used to be on an Economy 10 type tariff with SEE (The actual Tariff was called Standard and Off Peak Fx). SSE discontinued this tariff just as they moved across to OVO. The Night Rate Meter was actually removed from the national database by SEE so that we were only paying for our daytime electric usage (and not paying for any of the night rate - night storage heaters). I probably should have just been dishonest and left it at this and my father would have had free night electricity forever more ! However, I raised a complaint with the Energy Ombudsman which raged on for 2.5 years. OVO then agreed to put us back on an Economy 10 tariff and re-instate the Night Rate Meter on the national database (as it effectively no longer existed!). Over a year later, OVO have conceded that they have no “billing platform” th

Has anyone been able to reconcile their Battery Boost rebate figure with downloaded data from their system? Tried querying with OVO on several occasions but have had no comeback.

At 19.44 tonight we had a power cut here. Looking out the windows front and back over the town everything was off supply - and I only noticed because my house phone beeped and the screen lit up as mains power was removed. I was on my laptop so the battery took over seamlessly, I was watching video off a USB stick so wouldn't even have noticed the wifi dropping out, and the only light I had on was my rechargable wall lamp. At 19:51 Electricity North West 'Extra Care' sent a text that said it was cable damage and that 3186 properties were affected, they were sending engineers, and expected power to be restored by 22.44. At 20.01 ENW also rang my mobile with an automated message saying the same.10/10 for 'Extra Care' giving information by different methods, but that needs a rethink. I understand that the voice call is meant to call a landline phone if you don’t have a mobile phone so can’t get a text.Unfortunately everyone is having to change to ‘Digital Voice’ VOIP phones - which stop wo

Hello, I keep getting phone calls from the number 03330341574 which does not recognise as anything. The first two times they phoned I did not answer, but looked the number up online and read that people had found it was a scam number pretending to be OVO collections. Googling OVO collections also gives a different contact. They didn't email me like they usually would after missing a call so I did think it was a scam. I also asked the live chat about the number and they said OVO hadn't attempted to contact me. The third time I phoned back and it was an automated voice saying it was OVO collections and asking me to move to WhatsApp..? Does anyone know if this number is a genuine OVO contact? I don't want to be avoiding them if it is. Thanks!

Hi, we just moved over to economy 9 from THTC on 5th Feb. I was looking at the new meter, I noticed two little contacts in bottom right corner and one of them does not make contact? Im sure I read somewhere on here someone else had this problem and it affected their billing? Help please.

I’ve been searching through a few questions regarding solar with batteries and power company integration, however many answers seem to be UK-based, whish obviously wouldn’t be useful for my questions here in Queensland. Is there a forum with/for Australian customers and power users to ask and converse on here?

I am posting my views with complete respect for the views of others who have posted, especially Nukecad, who goes the extra mile to help those who ask questions. These are my views but I welcome evidence based arguments that support or contradict what I believe. Such feedback is healthy and helps us all understand things better. However, until there is a binding court ruling on who, between a landlord and an occupying tenant is liable for electricity charges in a rental property with just one supply meter, then all anybody giving guidance can do on this forum is offer advice based on their experience or what they believe is correct. IMHO, the problem landlords and tenants have is that the Utility Companies, and the Energy Ombudsman service, work together to set the agenda to suite themselves. I have heard of examples when the Ombudsman has been specifically asked to make a ruling on whether the occupier or the landlord is liable for the electricity supply in a rented property with just

I had a power cut from 2.30 am untill 9.00 this morning when it came back on all my frozen food is ruined ive had to bin it all how do i go abput claiming for my food ?

Hi, I am looking to sign up to the £7 a month boiler servicing scheme. 2 questions. Is it a good scheme ? How long after signing up can you get your boiler serviced ? TIA

Hi, New here and 1st post but I'm pretty sure there's something wrong with my gas usage and trying to get ovo to accept it as been challenging. Saying we used 26873 kwh in 11 days which is ridiculous

I have been told by OVO that I need to have a smart meter installed as my key meter is faulty. An OVO engineer visited my home and told me that the earth to my meter is in the wrong place and has to be moved before a new meter can be installed. I contacted an electrician from my local authority and he said that the meter has a tamper proof seal on it at that point and that it can only be removed by OVO. I contacted OVO today to inform them and sent them the picture below showing the tamper proof seal. OVO said that this was not installed by them and that I had to get the job done by an electrician. As I have already been told by the contractor for my local housing authority this is the responsibility of OVO I’m now stuck. I’m unlikely to be able to get an electrician to come out at the same time as an OVO engineer for various reasons. Above is the picture showing the earth that needs to be moved at the right hand side of the meter. Please can someone help? I have spent weeks trying to

My 3 bedroom house was empty for 29 days in October 2023 as there was a change of tenant. The house is 3 bedroom semi detached. My estate agent supplied details to OVO for meter readings. Electricity use for the period was approximately £50 Gas use for the period was approx £12,800 - that is a bill of around £480/day OVO were alerted to this by my estate agent in December. Since then i have spoken on phone and on chat with customer care, sent emails in, sent complaint emails in and had no response. I have had one debt agency contact me and when i spoke to them about the debt they said “we are sending this back to OVO, its clearly a massive mistake, that bill is ridiculous.’ My estate agent said after speaking with OVO that they would stop with the debt collection and investigate. Then yesterday, 26th March, i was contacted by ANOTHER debt agency chasing me for a £13,000 unpaid bill - for 29 days of gas and electricity. Why am i getting absolutely nowhere speaking with OVO on the phone

Not as cold as this:

I’m interested in knowing if and when Ovo Energy may be signing up with Ripple Energy as a supply partner. I’m keen to join Ovo Enery, especially their EV Tariff, but I have shares in Ripple Energy and am therefore limited to subscribing to one of their supply partners. Do Ovo Energy have plans to become a partner with Ripple Energy and if so, when?

Hi, As we were out for vacation, We have turned off all the appliances and also shut down the main power switch. But, in OVO app, I could see a daily price variation for the usage of electricity. It keeps increasing daily. How this power consumption could be possible ? I would like to hear back on this query. Thanks in advance!

Anyone having trouble with latest update to the App ? I updated to new version on iPad last night but today it won’t let me in and tells me I must load the latest update. When I go to Apple Store it tells me I am already up to date and click OPEN, the App then tells me again that I must load the latest update. Going round in circles.

How can I ensure my self-generated solar electricity that I consume (not export) is recorded separately from what is imported from the grid - I can understand paying my electricity supplier for what I import from the Gris, but surely not what my solar PV system self-generates - at present, I know everything (self generated electricity and import from the Grid) is included in one single reading on a smart meter (SMET2) register and my electricity supplier has been charging me for it - really frustrating as my electricity supplier has no incentive to get the problem resolved