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I've moved into an OVO supplied property and signed up - Why can't I get access to my account?

Forum|Forum|6 years ago
July 7, 2020
92 replies
4036 views

I completed the moving in registration over a week ago and never received any confirmation emails from OVO. The property is already supplied by OVO so does not require a transfer period. I completed this form again today in the hope to get some light of account set up and meter readings put in.

I have also tried to login and it lets me set my password but once logged in, it says a problem has occured or they cannot find my details.

I need access to an account to put in meter readings and pay, however I do not understand why this is an impossible task and I have double checked my emails and junk folder and received no communication.

Best answer by Ed_OVO

Updated on 08/09/26 by Chris_OVO

Welcome to OVO and to your new home 🏡

We’re glad you’ve set-up an account with us! If you’re having trouble accessing it, remember that after you complete our move-in form, you should receive a welcome email within five working days. If you try to log in before then, you won't be able to access your account, which may cause the error message. If you’re still waiting for the email, please contact our Support Team for assistance.

Once you get the welcome email, you can enter your initial meter readings and check your suggested Direct Debit amount by logging into your online account or using our app for iOS and Android. The suggested amount is based on past energy usage in your home. You'll only pay for what you use. We review your Direct Debit every three months based on your actual usage. If you have questions, reach out to our Support Team.

For more tips on managing your energy account when you move, check out our guide and checklist.

You can find out how to fix login issues and navigate your online account / app in these great guides:

Good luck with the unpacking. :thumbsup:

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

Ed_OVOBest Answer

Retired Moderator

Updated on 08/09/26 by Chris_OVO

Welcome to OVO and to your new home 🏡

We’re glad you’ve set-up an account with us! If you’re having trouble accessing it, remember that after you complete our move-in form, you should receive a welcome email within five working days. If you try to log in before then, you won't be able to access your account, which may cause the error message. If you’re still waiting for the email, please contact our Support Team for assistance.

Once you get the welcome email, you can enter your initial meter readings and check your suggested Direct Debit amount by logging into your online account or using our app for iOS and Android. The suggested amount is based on past energy usage in your home. You'll only pay for what you use. We review your Direct Debit every three months based on your actual usage. If you have questions, reach out to our Support Team.

For more tips on managing your energy account when you move, check out our guide and checklist.

You can find out how to fix login issues and navigate your online account / app in these great guides:

Good luck with the unpacking. :thumbsup:

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

I'm shocking at energy puns...

S

spiderkzn

Newcomer

Hi,

Few weeks ago I sign up with OVOEnergy which it told me to wait until 12 December to switch. as on 12 December I’ve receieve that I’m offically on OVOEnergy and I’ve already paid.

So it asked me to Submit my open meter reading. Which I click the link and there is error on page:

A Problem has occured

We’ll take a look at this shortly, in the meantime please try refreshing the page.

So it has been two day as I’ve no idea what is the meter reading number.

By the way the property already have smart meter which it link to different provider from previous tenant.

So I would like to access to that account and monitor the energy usage.

Other question, How do I update the address on my account as everything is right but the road name is misspelled.

Blastoise186

Super User

Try asking the Support Team to take a look at this one. https://help.ovoenergy.com or 0330 303 5063. They can fix all of those issues for you.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

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spiderkzn

Newcomer

@Blastoise186, Thank you for reply. Unfortunate I’m Deaf and I need someone to assist with me here. The chat message is not available.

Blastoise186

Super User

Oh ok. Are you able to use SignVideo or Relay UK? For Relay UK it should be 18001 0330 303 5063 or SignVideo on https://help.ovoenergy.com/article/7e0afdf4-9f09-472e-bee7-67533736ec90-web .

Do these help at all? If they don’t, let me know as I might have another option to try.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

S

spiderkzn

Newcomer

Thank you for the link as I’ve just tried this method half hour ago but the call is not available at this moment.