Unable to log into account on my.ovoenergy.com

Hi ​@shetland ,

I’d suggest letting Support know! Sounds like they need to dig into this.

Hey ​@shetland 

Thanks for coming back with that update, I’m glad to hear you were able to get signed in again finally.

If you do ever have any other questions, do pop back to the Forum anytime.😊

What was the fix? I have exact same issue.

i have the same problem

Morning ​@R40 and ​@foxytail, and sorry to hear you’re experiencing these issues. ​@R40 apologies too that your post was left unanswered. I’ve updated the best answer in this post with extra info, which I’ll include below:

If you’re experiencing login issues, please try the following steps:

 

• On the login page click ‘set up account’
• Enter your email address when prompted
• You’ll be sent a link from which to set a new password
• Once you’ve set the password you’ll have access to the online account
• You’ll then be able to log into the app using the same email address and password

 

If you still don’t receive the password reset email, please check your junk / spam.

 

If nothing is received, it may be the case that you never verified your email address when your OVO account was set up. Please contact our Support Team, who’ll need to re-add the email address on your account. Once they’ve done this, you’ll receive an automated email containing a link to verify the email address. After verifying, follow the steps above, and the password reset email should come through.

 

This guide contains info to help fix any login issue with the online account / app:

 

Please carry out these steps, and let me know if you have access.