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Karenzajd
Rank 1
July 7, 2020
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I've moved into an OVO supplied property and signed up - Why can't I get access to my account?

  • July 7, 2020
  • 92 replies
  • 4020 views

I completed the moving in registration over a week ago and never received any confirmation emails from OVO. The property is already supplied by OVO so does not require a transfer period. I completed this form again today in the hope to get some light of account set up and meter readings put in. 

 

I have also tried to login and it lets me set my password but once logged in, it says a problem has occured or they cannot find my details.

 

I need access to an account to put in meter readings and pay, however I do not understand why this is an impossible task and I have double checked my emails and junk folder and received no communication.

Best answer by Ed_OVO

Updated on 08/09/26 by Chris_OVO

 

Welcome to OVO and to your new home 🏡

 

We’re glad you’ve set-up an account with us! If you’re having trouble accessing it, remember that after you complete our move-in form, you should receive a welcome email within five working days. If you try to log in before then, you won't be able to access your account, which may cause the error message. If you’re still waiting for the email, please contact our Support Team for assistance.

 

Once you get the welcome email, you can enter your initial meter readings and check your suggested Direct Debit amount by logging into your online account or using our app for iOS and Android. The suggested amount is based on past energy usage in your home. You'll only pay for what you use. We review your Direct Debit every three months based on your actual usage. If you have questions, reach out to our Support Team.

 

For more tips on managing your energy account when you move, check out our guide and checklist.

 

You can find out how to fix login issues and navigate your online account / app in these great guides:

 

 

Good luck with the unpacking. :thumbsup:

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

92 replies

Show previous replies
Newcomer
Dr Joanna
Newcomer
August 20, 2026
Dear Ovo team, 
 
I hope you are well.
 
I would appreciate it if you could help me set up an account. I have just moved in, and my stress is quite high, please. 
 
​I​ have received ​my welcome email. ​I am trying to set up an account, but I am not receiving a verification email, and I cannot activate my account! The bot AI is not very helpful. Best Joanna 
Chris_OVO
Community Manager
Chris_OVO
Community Manager
August 21, 2026

Hey ​@Dr Joanna,

 

Welcome to the community! 

 

Since we're a public community, we can't directly help with your account or setup, but we're more than happy to offer some advice to guide you in the right direction.

 

If you're not seeing the verification email to activate your account, could you take a quick look in your spam folder? Sometimes emails end up there by mistake!

 

If you still need help, our Support Team is just a click away! I've included a link below with more info on how to get in touch with them. I hope this helps 😊

 

 

Renewable energy jokes never get old.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd