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Holly
Rank 1
July 6, 2017
Solved

Moving into a new property - how do I get access to the online account?

  • July 6, 2017
  • 13 replies
  • 2959 views

Hi, I spoke to someone on the phone two days ago and set up a direct debit and chose a pay monthly option for my new home. I was told I would receive a confirmation email to set up my account online and review what I signed up but I still haven't got this and it's been two days. Please could you tell me when you will send the confirmation email so I can set up an account online? I want to do this before my direct debit comes out so I can check it's all accurate and give most up to date meter readings. Thank you

 

Best answer by Ben_OVO

Welcome to OVO and your new home!

 

If you’ve moved into a property we supply, and have set up an account, you should have received your welcome email, which will reconfirm your contract and rates etc.

 

Once you’ve received the welcome email head on over to the OVO online account login page or download the OVO app (available for Android or iOS). Then follow these steps:

 

  • On the login page click ‘set up account’
  • Enter your email address when prompted
  • You’ll be sent an email containing a link from which to set a new password
  • Once you’ve set your password, you’ll have access to the online account and app
  • Please note - whilst we’re in the process of getting your account set up, you may not have full access to all features of the account

 

If the above steps don’t work, or you’re not receiving your login email or welcome email, try the guide below to fix the issue yourself, and reach out to our Support Team if necessary.

 

 

We’ve got more advice on getting the most out of your online account and app in these guides:

 

 

13 replies

Show previous replies
Blastoise186
Super User
Blastoise186Super User
Super User
June 17, 2024

Hi @lbirch21 ,

You’ll probably need to call Support in this case, try 0330 303 5063 and they’ll sort you out.

Please note that you can’t re-use someone else’s old account - you’d need to create a new one if that’s what you’re currently doing.

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
June 18, 2024

Hey @lbirch21,

 

If your new home is supplied by OVO, you can call our Support Team on 0330 303 5063, we’re open Monday- Friday 9am to 5pm. Or, if you’d prefer to do it all online you can sign up here. 

 

This topic might be helpful to you:

 

 

Renewable Energy? Big Fan.
Ben_OVO
Community Manager
Ben_OVOBest Answer
Community Manager
September 4, 2026

Welcome to OVO and your new home!

 

If you’ve moved into a property we supply, and have set up an account, you should have received your welcome email, which will reconfirm your contract and rates etc.

 

Once you’ve received the welcome email head on over to the OVO online account login page or download the OVO app (available for Android or iOS). Then follow these steps:

 

  • On the login page click ‘set up account’
  • Enter your email address when prompted
  • You’ll be sent an email containing a link from which to set a new password
  • Once you’ve set your password, you’ll have access to the online account and app
  • Please note - whilst we’re in the process of getting your account set up, you may not have full access to all features of the account

 

If the above steps don’t work, or you’re not receiving your login email or welcome email, try the guide below to fix the issue yourself, and reach out to our Support Team if necessary.

 

 

We’ve got more advice on getting the most out of your online account and app in these guides:

 

 

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