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Best answer by Emmanuelle_OVO

Updated on 10/08/26 by Ben_OVO

 

Hey @Lberry,

 

The up to date Extra Support package can be found here. You’ll need to enter your OVO account number to see what help is available. Below I’ve included some more helpful info:

 

 

What support does OVO have available to support customers this winter?

 

You might be eligible for £150 credit towards your energy bills through the Warm Home Discount Scheme. If you’re in England or Wales you don’t need to apply. If you’re in Scotland, you’ll need to apply, check here for more information. Find out more about the Warm Home Discount via the GOV website here.

 

 

Charities and organizations that offer advice and support

 

Citizens Advice

 

Visit your local branch, or their websites: for England and Wales and for Scotland. You can speak to an adviser online, in person, or over the phone: 0800 144 8848 (England), 0800 702 2020 (Wales), and 0800 028 1456 (Scotland). 

 

National Debtline

 

Call 0808 808 4000 or visit their website.

 

Step Change Debt Charity

 

Call 0800 138 1111 or visit their website. 

 

 

Government Schemes

 

Fuel Direct Scheme

 

The Fuel Direct scheme helps to pay your energy bills directly from your benefits (the scheme is run by the Department for Work and Pensions). 

 

Cold Weather Payment

 

A Cold Weather Payment might be available to you, if you’re getting certain benefits. These payments are made if the temperature in your area is forecasted or recorded to be 0C or below for over 7 days in a row. See if you’re eligible and find out more here.

 

Winter Fuel Payment

 

If you were born before 23 September 1958 you could get between £100 and £300 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’. Find out more about the Winter Fuel Payment here. 

20 replies

Blastoise186
Super User
Blastoise186Super User
Super User
October 3, 2023

I’m really sorry but the stocks of those heated throws was depleted some time ago and that offer has closed for the 2022/23 period so there’s none left now. If it opens up again, you’d be welcome to apply once more.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOSolved
Retired Moderator
October 4, 2023

Updated on 10/08/26 by Ben_OVO

 

Hey @Lberry,

 

The up to date Extra Support package can be found here. You’ll need to enter your OVO account number to see what help is available. Below I’ve included some more helpful info:

 

 

What support does OVO have available to support customers this winter?

 

You might be eligible for £150 credit towards your energy bills through the Warm Home Discount Scheme. If you’re in England or Wales you don’t need to apply. If you’re in Scotland, you’ll need to apply, check here for more information. Find out more about the Warm Home Discount via the GOV website here.

 

 

Charities and organizations that offer advice and support

 

Citizens Advice

 

Visit your local branch, or their websites: for England and Wales and for Scotland. You can speak to an adviser online, in person, or over the phone: 0800 144 8848 (England), 0800 702 2020 (Wales), and 0800 028 1456 (Scotland). 

 

National Debtline

 

Call 0808 808 4000 or visit their website.

 

Step Change Debt Charity

 

Call 0800 138 1111 or visit their website. 

 

 

Government Schemes

 

Fuel Direct Scheme

 

The Fuel Direct scheme helps to pay your energy bills directly from your benefits (the scheme is run by the Department for Work and Pensions). 

 

Cold Weather Payment

 

A Cold Weather Payment might be available to you, if you’re getting certain benefits. These payments are made if the temperature in your area is forecasted or recorded to be 0C or below for over 7 days in a row. See if you’re eligible and find out more here.

 

Winter Fuel Payment

 

If you were born before 23 September 1958 you could get between £100 and £300 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’. Find out more about the Winter Fuel Payment here. 

Renewable Energy? Big Fan.
L
Rank 5
Lucky2
Rank 5
November 9, 2023

Hi, could anyone tell me if OVO are giving out free electric throws this year if so could someone direct me to the link for it.

Blastoise186
Super User
Blastoise186Super User
Super User
November 9, 2023

It’s all at https://customer-support-package.ovoenergy.com/

If you’re eligible for something, that tool will tell you

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    F
    Rank 2
    funcarblur
    Rank 2
    November 9, 2023

    Hi. I remember seeing previous posts that mentioned they had sold out and wouldn’t be doing it again this year.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 9, 2023

    I’m told it’ll be electric blankets this year, but again on a first come first served basis!

    Once both waves run out, that’ll be all OVO can give out this year.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      L
      Rank 5
      Lucky2
      Rank 5
      November 9, 2023

      @Blastoise186 Thank you 👍😊

      L
      Rank 1
      LberryAuthor
      Rank 1
      November 9, 2023

      Last year was such a shambles won’t hold my breath 

      N
      Rank 8
      Nick Challacombe
      Rank 8
      November 9, 2023

      I see from following the link that it is means tested.

      At least OVO are doing something for the hard up. 

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        November 9, 2023

        It was also means tested last year as well. It’s worth remembering that OVO doesn’t have a bottomless pit of electric blankets and electric throws, so there does have to be restrictions on who can get one this way.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Show more replies
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          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd