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Can I still get a throw from OVO?

  • 3 October 2023
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Last year I was told ovo would send me electric throws but they never arrived and no one was able to tell me what was happening or who to contact do I need to just give up

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Best answer by Emmanuelle_OVO 4 October 2023, 11:11

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Blastoise186
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I’m really sorry but the stocks of those heated throws was depleted some time ago and that offer has closed for the 2022/23 period so there’s none left now. If it opens up again, you’d be welcome to apply once more.

Securing energy by zapping security bugs... For that is The Blastoise Way!
Emmanuelle_OVO
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Updated on 15/01/24 by Tim_OVO: Our Customer Support Package has provided all available energy saving kits and mattress toppers for 2023/2024. We still have electric throws and boiler services available, as well as our referrals to the Vulnerability Guild. 

 

Hey @Lberry,

 

Sorry to hear this,

 

What support does OVO have available to support customers this winter?

 

You might be eligible for £140 credit towards your energy bills through the Warm Home Discount Scheme. If you’re in England or Wales you don’t need to apply. We've now closed the Scottish broader group applications for 2022/23. Information about next year’s scheme will be available soon. Find out more about the Warm Home Discount via the GOV website here.

 

See our Customer support package for details on what we can offer and a link to the application form. 

 

What to do if I can’t afford my energy bills? 

 

Charities and organizations that offer advice and support

 

Citizens Advice

Visit your local branch, or their websites: for England and Wales and for Scotland. You can speak to an adviser online, in person, or over the phone: 0800 144 8848 (England), 0800 702 2020 (Wales), and 0800 028 1456 (Scotland). 

National Debtline

Call 0808 808 4000 or visit their website.

Step Change Debt Charity

Call 0800 138 1111 or visit their website. 

 

Government Schemes

 

Fuel Direct Scheme

The Fuel Direct scheme helps to pay your energy bills directly from your benefits (the scheme is run by the Department for Work and Pensions). 

 

Cold Weather Payment

A Cold Weather Payment might be available to you, if you’re getting certain benefits. These payments are made if the temperature in your area is forecasted or recorded to be 0C or below for over 7 days in a row. See if you’re eligible and find out more here.

 

Winter Fuel Payment

This is available to people who were born on or before 26 September 1955. It’s an annual one-off payment between £100 and £300, to help pay for your heating over the winter. Find out more about the Winter Fuel Payment here. 

Renewable Energy? Big Fan.
L
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Hi, could anyone tell me if OVO are giving out free electric throws this year if so could someone direct me to the link for it.

Blastoise186
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It’s all at https://customer-support-package.ovoenergy.com/

If you’re eligible for something, that tool will tell you

Securing energy by zapping security bugs... For that is The Blastoise Way!
F
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Hi. I remember seeing previous posts that mentioned they had sold out and wouldn’t be doing it again this year.

Blastoise186
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I’m told it’ll be electric blankets this year, but again on a first come first served basis!

Once both waves run out, that’ll be all OVO can give out this year.

Securing energy by zapping security bugs... For that is The Blastoise Way!
L
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@Blastoise186 Thank you 👍😊

L
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Last year was such a shambles won’t hold my breath 

N
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I see from following the link that it is means tested.

At least OVO are doing something for the hard up. 

Blastoise186
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It was also means tested last year as well. It’s worth remembering that OVO doesn’t have a bottomless pit of electric blankets and electric throws, so there does have to be restrictions on who can get one this way.

Securing energy by zapping security bugs... For that is The Blastoise Way!
E
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Hi

 

I applied for a free bed topper or blanket when applications were open.  I have not heard anything back as to if we qualify or not.  How will I find this out

 

Blastoise186
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You’ll get an email if you qualify - the form you filled out would have also told you if you snagged one or not.

Securing energy by zapping security bugs... For that is The Blastoise Way!
E
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Hi

 

Thanks so much for replying.  I cant find an e mail but may have deleted it. I vaguely remember getting a message after I completed the form saying I did qualify but havent received anything yet

 

Is there a time limit to when they are being sent out.  Would anyone know this 

 

Joan

 

BPLightlog
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From what has been mentioned, they are beginning to send out from December 

Independent volunteer - Sitting in a Faraday cage, waiting for a signal
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Thank you. I appreciate you both replying.   

 

Joan

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I applied a couple of months ago and was told I had been successful and would receive the heated throw. I have never received any confirmation or the throw. Will I still be getting this?

Blastoise186
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Hi @stuomac88 ,

Please note that the OVO Forum is currently in Hibernation Mode for Christmas and New Year. The response times for Forum Volunteers such as myself may be slower to respond than usual during this time and our service here may be limited. There will also be limited or no responses from the Forum Moderators during this time and their responses may be delayed. Thanks in advance for your understanding.

That’s possibly because those items get a huge number of requests and OVO’s supplier needs time to catch up. If you don’t get one by mid-January, please let Support know and they can follow up.

Probably worth noting that supplies ARE limited and it’s first-come first-served on a best effort only basis. OVO can’t provide a 100% guarantee that you’ll definitely get one even if you were successful.

Securing energy by zapping security bugs... For that is The Blastoise Way!
L
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Hi there

 

I was told I would receive a heated throw as part of Support Package. Apparently these were getting sent out in December. I am definitely on this list for this. However, we are now nearly at the start of Spring and it still hasn’t arrived. . . . I’m guessing some organisation received funding to send these out, but they don’t appear to have done so. 

Blastoise186
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Hi,

Please check with Support on this one. We can’t check the status from here.

Thanks

Securing energy by zapping security bugs... For that is The Blastoise Way!
Abby_OVO
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Hey @LizzyFrostie 

 

As Blastoise186 mentions here, we don’t have access to accounts here on the Forum to check these. 

 

I understand from a different topic thread you already have or intend to contact the Support Team and I’ve also left a comment on that other thread, you can see that comment linked below:

 

Location: Electric Avenue

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