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Unable to log into account on my.ovoenergy.com

  • November 27, 2025
  • 3 replies
  • 144 views
S
Rank 8

Just now, 9am 27th November 2025, unable to log into account at my.ovoenergy.com

Says:

“Wrong username or password“

Password reset doesn’t work, eg. no email received.

Something broken your end ?

Yes, tried deleting cookies, no difference.

Best answer by shetland

Working now.
 

3 replies

Blastoise186
Super User
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  • Blastoise186Super User
  • Super User
  • November 27, 2025

Hi ​@shetland ,

I’d suggest letting Support know! Sounds like they need to dig into this.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
S
Rank 8
  • shetland
  • Author
  • Rank 8
  • Solved
  • November 27, 2025

Working now.
 

    Abby_OVO
    Community Manager
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    • Abby_OVO
    • Community Manager
    • November 28, 2025

    Hey ​@shetland 

     

    Thanks for coming back with that update, I’m glad to hear you were able to get signed in again finally.

     

    If you do ever have any other questions, do pop back to the Forum anytime.😊

    Currently Playing: She's Electric
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.

    OVO (S) Gas Limited is part of OVO Group Ltd