All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
- 540 Topic threads
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I have recently had solar panels and a battery installed. My usage has dropped considerably but apparently my DD must be raised! This is despite the fact that I have £580 credit! To add insult to injury we are sending the grid solar energy from our system for which we are not being paid as our SMETS1 meter has yet to be upgraded! I appreciate that DD payments are based upon past usage but surely someone can see the bigger picture here and realise that our consumption is extremely unlikely to be as high again! Why can I not use the credit I have accrued...if not what is it for?
I’m currently at the end of a fixed tariff, with the options seeming to be either a fixed tariff at ~£240/m or the variable tariff at ~£160/m.Does anyone have any thoughts/input as to how high the variable tariff is likely to be raised, as I’m wondering if going to the Fixed at the moment might be locking in at the peak if the price drops in six months after winter...
I have a 3 Phase supply to my house. Years ago it had a commercial site here hence the 3 phase. I get humongous electricity bills. Scottish power have finally said they a have been billing me incorrectly. Before all this lockdown they were ringing every week for a reading. Told me to cancel direct debit to them until they could sort it out. For the last two weeks I haven’t been able to speak to them ..no one in the call centre because of covid19. I have been taking the reading and keeping them. I took a reading last week the top figure was 563999 this week it is 564696. Does that mean I’ve used nearly 700 kw ? Surely not !! There are no decimal points on my display but I’m praying that the last digit is ignored on this type of meter and the usage is 70kw which would be about right because there is only Me and my husband living in the house. Oil for cooking (aga)and oil central heating. Anyone out there help me on this one ? Kind regards Fiona
I know there was a Bank Holiday but my direct debit still hasn’t been taken. Is there an issue with payments that should have been taken on the 1st???Shouldn’t we have been notified if there is an issue with collection? Anyone else had payment not collected??
I am £40.08 IN CREDIT which means you OWE ME, as you can see below, yet the email and the bill imply that I have to pay this off within the 14 days. What sense does this make? Are you even testing what you send out to clients?
Hello. I’ve heard people talk about off-peak electricity and so have been running the dishwasher and washing machine at night, but now I’m wondering if I just pay the same amount all the time. I’m on a 2 Year Fixed Energy Plan - is that one price for electricity at any time of the day? Is it just Economy 7 which costs less at night? Thanks.
I am wondering about what the estimated yearly use will say after exactly the first 12 months with ovo. Is it the actual usage i have consumed in the previous 12 months or does ovo try and do anything clever and tweak the actual usage number to come up with the estimated yearly use? I am about a week away from my first 12 months
Hello,I have a smart meter and a IHD but my on-line account whilst showing the KW/H for both gas and electric shows no values (unavailable) for all subsequent months since April 2020 - only March 2021 has any £ values - why is this?thanks
OVO has announced that it is ending support for THTC in March 2023 (after having taken over part of SSE) so the radio controlled operation of “passive” storage heaters and hot water will no longer be available. There is also a knock on effect to focal point fires, showers, towel rails and panel heaters. Since OVO is actively changing how a THTC system was originally designed then should OVO simply change only the meters and leave householders with the legacy of old heaters or should OVO change meters and provide, at no cost to the householder, new, up to date storage and panel heaters with inbuilt timers so that householders can control their heaters?
Hi guys, I keep getting the error message below when I try logging onto my ovo portal online.Anyone else getting the same? This has been ongoing for a few days now. (I can’t use the app as I am based in Australia) 503 ERRORThe request could not be satisfied.The Lambda function associated with the CloudFront distribution is invalid or doesn't have the required permissions. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.Generated by cloudfront (CloudFront)Request ID: LwynR4KWmZHslFjUCV_WXYLRl8bCqfec1GBTsAXSBof50FAkM0MgfQ==
I was sent my refund in the post as a cheque. Only the cheque is printed at the bottom of the letter that was sent. In order to cash my cheque I need the reverse but there is nothing on the other side of the paper. How have others dealt with this?
I have had a none-functioning smart meter since November. OVO have booked three appointments to send an engineer and each time no one has shown up, despite assurances I was a priority and me having phoned a few days beforehand to check the appointment was still booked. How can I ensure one of these elusive creatures actually attends?
In a 3 bedroom, 3 person shared house we have always averaged approx 500 units of electricity use a month. As you can see in the below charts, this has been the case for every month in the last two years bar June, July, August where it somehow quadroupled. This added over £1k to my bill. I've reached out to OVO several times and even lodged a complaint but have no satisfactory answer or help. I was recently contacted via email to be told that after 2 years OVO think they may have incorrect meter information - I supplied them with a photograph of my meter and have heard nothing since despite my last fee months bills seemingly amended to less than half. Could this be related? This company has been one long nightmare since I joined.
Hi, recently my gas/electric has been swapped over to Boost/PAYG tarriff without any notification. Now whenever I try calling Ovo my call gets instantly forwarded to Boost, and my e-mails also get rejected (Your message wasn't delivered because the recipient's email provider rejected it.) So I’m unable to contact Ovo to sort this out. Feels like they’ve swapped me over and blocked me from being able to contact them. I don’t really know what I should do about this, I feel utterly helpless to resolve this, currently on the phone and are going to ask Boost to put me through to Ovo, but I’ve no idea if they’ll even do that. gonna be a nice couple 25 minute waits.
Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Strava and Fitbit.
I have just checked my current charges as my statement is due in a few days, I noticed that they have added 2 x £30 exit fees, my current contract expired April 27th and I have renewed with Ovo so no exit fees are applicable.Also I submit meter readings monthly but my last bill was based on estimated readings which were higher than the actual.
If you’re an OVO member currently on our variable plan, Simpler Energy, your unit rates and standing charges will change from 1 April, in line with Ofgem’s price cap changes. Do you need to submit a meter reading today? If you’ve got a smart meter As long as your smart meter sends us your readings remotely at least every day, there’s nothing that you need to do. You can tell this by looking at your online account: once you’ve logged in, look for the tile that says: "Your smart meter is sending them to us automatically. Nice one!" You can check the readings we receive from your smart meter on the meter readings page of the OVO app (download for Android or iOS). Your plan’s prices will update on your online account, smart meter and In-Home Display automatically. This means we’ll bill you accurately from the 1st using the new unit rates. If your smart meter only sends us your readings once a month, we’d recommend you submit a meter reading manually tomorrow via your online account.Not su
Good morning We currently have a 3 phase supply with a Landys Gyr meter We added solar a couple of months ago but have realised the meter isn’t billing us correctly for our net usage Instead it bills us for import on any phase, even if we’re exporting on another phase. weve been told by Ofgem tte meter needs to be compatible with “Vector sum metering” which our current model is not. Our current supplier (Bulb) cannot supply the correct meter so have advised us to move. Before we change we’re looking for a supplier that will supply the correct meter. We’re aware smart meters aren’t yet available and we don’t want one anyway. But there are plenty of normal meters which perform this funxtionality Can you let me know if Ovo can fit the correct meter if we move to you? Thanns
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