My account

My contract is ending in August. I’m paying £236/m for both E&G albeit was £173/m for months due to asking to cap my DD at that, hence why I’m in debit of £366…… Can’t really afford £236/m anyway but have no choice….My electric is 33p p/h (43p SC);My gas is 10p p/h (30p SC)This month’s bill is £188…..Not sure what is going on, hardly use any gas, mainly electric..I can’t even pay off this £366 debit by card due to paying via DD, which is stupid….My (smart) electric meter tells me I’m paying an avg 23pp/h (700kw/h).Is it worth me looking for deals elsewhere these days?

I took OVO to the ombudsman because they didn’t pay my FIT after moving my account from SSE in August 2023.  The ombudsman found in my favour and said OVO should pay by January 10th. They haven’t paid and they have closed the ombudsman case as completed. The OVO complaints department won’t talk to me as they claim the case is finished. The ombudsman has contacted OVO nine times over incomplete remedies and OVO has not replied.It is now the end of May 2024, I should have received three FIT payments but have had none. I contacted my MP a few weeks ago, but I guess he will be busy with the election. I am in despair over this. If any of you have any suggestions, or are in a similar situation I would be really glad to hear from you. 

Where can I access the OVO FiT reading submission form as the links in the e-mail I have been sent do not work?

HiMy account has gone from being over £400 in credit to £780 in debit overnight. I’ve always been really careful monitoring my account usage and making sure my direct debit is enough if not more for my monthly usage. I have a smart electricity meter and a manual gas. I have provided my gas readings twice a month to keep an eye on my usage and associated costs.  I received the email below yesterday, im not too sure what it means. I can see 6 bills from 2022 even though I didn’t joined on December 2022.  I’m off due to having a breakdown and this is making extremely anxious. I’ve called OVO and they’re trying to tell me it’s because I’m not paying enough every month which is just a nonsense and then said it’s because I didn’t provide meter readings often enough l, again which is nonsense as I provide them twice a month.   A technical error meant we haven’t been able to send you any statements for a while. We're very sorry about this. This statement may be quite long because of the dela

Our fixed 2 year tariff deal ended in April and we decided to stick with OVO on a new fixed 1 year deal. We had 2 acct numbers when we log in. The old one showing £2892 in credit but new one just opened a month showing £2475 in debit. How can this be?? 🤔🤔🤔🤔Help! veryconfused.com

Hello there everyoneI am using the ovo app on my Android Phone ( I don’t have a computer )when I want to download a usage bill so that I can print it off I have to go on to the OVO website so can anyone tell me how to download a bill on the OVO appThank You for your help

Some of us with old, ineffective night storage heaters may have decided that, the price of electricity being what it is, there are better ways of keeping warm. If the heaters aren't being used, or used as much as they once were, it may be that the higher unit rate for peak-time usage means that an Economy 7 tariff may be more expensive overall than a single-rate plan. This post may help you decide.You will need to know how your current electricity consumption is split between peak and offpeak periods. The last six months usage should give a fairly good indication, so now in February:Find your bill for last August, or look it up online. Make a note of the peak and offpeak meter readings for the beginning of the period, e.g. 1 August. Find the same figures on your bill for last month (January), this time taking the readings for the end of the period. Subtract the peak reading for August from the one for January to find the peak-time consumption for the whole period. Similarly, subtract t

A month ago I tried to sign up for fixed rate energy but accidentally opened a new account, no problem I thought, I'll just contact customer support explain what happened and get them to close this accidentally opened account.Support assistant assured me it was all fine and the account was closed, yet a week later I have money unlawfully deducted from my bank as they had not closed it at all. Repeatedly complained telling them this was an issue and have been given nothing but lies, lies and more lies regarding the missing money (in one case they even replied to the wrong customer complaint and gave me someone else's account details). If there is no other way to resolve what should have been a really simple matter it seems like there is no other choice but to take the matter to claims court and sue OVO for the money, but I thought I might post my experiences here to see if anyone else has had similar issues and if there are any other available resolutions available?

How do you escalate a complaint to stage 2?I have no final statement for gas after 7 weeks. No one is allocated to produce the final statement so Customer services say that the complaints department won’t speak to me. I wait on hold for 50 mins. They put the phone down without speaking when I finally get through. How do you get through to this company? 

It's just that I thought today I may as well cancel it, I find it unfair that they expect me to still pay off a debt that I do not owe, and I assume I'm not the only one who has fallen victim to their poor bill estimations and typing errors. 

Hi, have been with OVO nearly two nears now and always submit my gas and electric readings manually on the exact day every month and never had a problem, its been great. But how often do OVO send a meter reader out to verify my readings are correct?

Just to put it out there that I’ve had a warning from my security program that I’ve had a data breach on my account with OVO.  Suggest people check their accounts, especially if they are in credit.

I recently moved into a newly built property. I was told my electricity supplier is OVO so I contacted them to set up an account and direct debit. 2 months later and I’m still unable to get into my online account, and they’re saying it’s because my meter is de-energised! This can’t be the case as the electricity supply is working fine! What is even more frustrating is that my bill that I got by email says £0 in charges when they’ve been taking £25 direct debit each month! Any ideas on how to sort this out? Thanks in advance.

I want to make a formal complaint about their service 

Hi, hoping someone may be able to help with this - I’m having an absolute NIGHTMARE trying to get through to a OVO/SSE department who is able to help progress this.Not sure if they’re going through a change with call centres or the like but there’s a language barrier happening and the operators, in the several departments I’ve tried to speak to, over several hours, can’t understand the technical aspects and vocabulary such as fifth terminal, secondary contactor, etc, only picking up on words like ‘heating’ ‘not’ ‘working’ until eventually I was put through to a lady in Scotland who is in the home cover insurance department for when your boiler or water heater stops working!Any help in getting through to the proper support line would be really helpful - I can sympathise with the call centres abroad not understanding the technical aspects, as it’s a totally different language for everyone whatever their first language - but at the moment I have a OSO 210L water heater that’s only half-wo

Hi to all, After a long conversation with British Gas about relocating the gas meter, the answer was no, even if I need the meter to be moved from the right side of the wall to the left side only. And, all these are under 10 inch long. They said it’s free to move 1m to the right and 1m above, but not to moved on a different wall. This seems a bit ridiculous and without common sense.To pay 1500 pounds sounds a bit crazy.Is there any other way to sort this out?I am willing to pay some money, but not that weird price.Please see the photos attached. Gas meter to be moved from right to the left. Even the main gas pipe has an extension to do that. Thanks 

Hi, I always pay my OVO energy bill at a PayPoint facility within a couple of days of receiving the paper bill. I paid my bill on the 11.January. 2024, in cash as usual and was given the normal proof of payment receipt by the PayPoint operative. In the following days I kept checking my account to make sure the payment had been acknowledged and updated as paid as usual.I had previously been told to send in my meter readings on or around the 27/28 of each month which is what I do. On the 21.January.2024 my payment had still not been acknowledged so I emailed OVO pointing this out along with a clear image of my PayPoint proof of payment receipt, which did correctly have my account number on it.A couple of days later I received a reply to my email in broken English, which acknowledged that they had received my email and could clearly see the details on my proof of payment receipt. The email went on to say that “we should wait a few more days” but it then went on to say that due to the fact

We live in a detached bungalow with a detached garage. Both have electric meters. These were already there when we bought the bungalow. Is it right that we are paying two lots of standing charges?

I was associated with SSE on fixed contract and was paying  £105 from April’22 to Mar’23 and  £108 from April’23 to June’23. Payment was made via DD before SSE acquisition to OVO in June’23.My account migrated to OVO with £1,247.64 due amount. I have tried to reach every forum of OVO to explain me the reason for overdue but no response or any rational. I have written multiple emails too but none has responded even Raman’s Team. Calling customer care gives answer “you have to pay the amount what is mentioned and there is access to SSE system hence they can’t check”. My justification that month on month usage is within the range of  £110 - £130 (before OVO and with OVO) is not making any sense to them to investigate. Though I started paying partial amount and due has come down but still want to figure out why I am being charged without justification and how can I reach to resolution?I am clueless and no hope to sort out the matter. Looking for guidance and way forward.

I have just submitted my first readings, but I'm not sure if reading 1 on my meter is day or night?

Does anyone have the equation to work out the KWH from a meter reading for both gas and electric. Please.

Hi. I haven’t been charged for electricity used since my meter tripped over from 99999 to 0 on the 3rd of December. The meter readings are still being taken and on the app show an extra 1 on the front, although this can’t be displayed on the meter. For example, today my meter shows 06521 and the App shows 106521. OVO tell me their system can’t charge me until the 5/6 digit issue is sorted out. Has anyone else had this problem?

Hi my online account daily usage amount is not updating it is still the same as the opening amount at the beginning of the month. Looking at the smart meter readings they have been updated daily. Is there a reboot that can be done.  It’s clearly an IT matter not a meter problem.

Our gas meter box has flooded. I have removed as much water as I can but the condensation covering the dial make it impossible to read.  

Last year I was told ovo would send me electric throws but they never arrived and no one was able to tell me what was happening or who to contact do I need to just give up