My account

Hey, I turned off my gas for over a year now. When I turned it off i had 5£ to use it. Now after a year and a half it shows I owe 223£. I just found out because I have been harassed by a company called Engage Services saying they will get a warranty to enter my house even though I tried to book an appointment and they said they didn’t have engineers around. I’m at a loss on how to proceed if my meter is off how do I owe 223£ and how can I just cancel it all and get Engage services off my back?

Hi Folks Looking to get a podpoint installed and they need my MPAN.  In my Ovo profile I see no mention of MPAN at all.  How can I find out what it is?  I have a barcode on the front of my electricity meter but I’m not sure if that’s it.   Thanks

Hi.  Just received an email from OVO relating to fixed price energy tariffs which is great as I would consider moving from my variable one onto one that might help me budget better towards winter energy bills by fixing my consumption rates.However, why is it that any deals are always offered subject to conditions such as changing your payment method over to DD or getting a smart meter?  Why can’t customers just be allowed to sign up to these deals without feeling like they are being discriminated against by not agreeing to the conditions?I don’t want a smart meter or to pay by DD so why can’t I take advantage of fixing my energy costs?  OVO please - fairness and energy equality for ALL of your customers. 

I'm having a long and stressful problem because my meter stopped working and I'm told that I can't have a new one.  This has lead to them estimating use, but this is wildly over my usual usage. When I call it takes ages to explain all this and even if I get through to accounts, I get no satisfactory answer. My emails are not replied to beyond 'we'll get back to you' then they tell me they are entitled to take what they want.I'm retired, on a small pension and want to pay for what I use.  I contacted Ombudsman and they told me to ask for a record of complaint, OVO didn't respond to my request.  I'm not in the best of health and the stress of this is making me ill.  Despite being over £1,400 in credit I am threatened with debt collectors if I cancel my dd. Please help me.

GreetingsI went to pay my balance today and Ovo have changed the way payments are made. Now you have to scan a code and then go and login to your phone banking and then setup a payment there. That didn’t work obviously, so I tried to do it manually but now it makes me login to my online banking too. This used to be so easy.Given that Ovo doesn’t actually supply any Gas or Electricity to anyone on the planet (it is just a billing agent) wouldn’t it be useful if billing ( the one and only thing it does) was made convenient and easy for the customer? Just a thought 🤔 I think I’m going to find a  proper billing agent now and get away from this nonsense

Following a move to a new property OVO asked for deposit before they can supply with gas and electricity.Entering into two years contract I paid the amount OVO requested and was informed the money will be kept in a separate account and refunded back when the contract ends!!!When the two year contract ended, I chose another OVO contract with a goodwill assumption my deposit will be returned having completed the initial two years contract.Requesting my deposit, I was informed it will only be refunded when I leave OVO and that I will have to pay a penalty attached to the renewed contract.I left OVO and now it is taking me forever to get my deposit and the extra credit in my account refunded, every time I contact them I am given a different date.I was asked not to cancel my direct debit so they can refund my money.Guess what, they debited my account as if I never left and no explanation is given.On legal advice, it was suggested that I make a complaint to the ombudsman as a first step (sin

I am trying to get a smart meter installed (and 2 very old meters removed) at my late father’s house which we are purchasing.I have been told that it is impossible at the moment by an OVO reply to my email requesting this.Currently there is a very old (1970s) mechanical off peak meter installed (pictures attached), this hasn't been used since the 1980s.The property was built with the old underfloor electric wire heating which was too expensive to run so was converted to gas central heating in the 1980s.As you can see in the attached pictures there are no fuses installed in the off peak side of the supply. We will never want to use the off peak again.We will be installing a new consumer unit and electric car charger after the purchase has been completed.Is there any way forward with this? Electric box 

Left ovo months ago but still charging me £136 a month d/d even though I’m £400 in credit why?

I am doing some work on my house and planning to knock through a wall in kitchen. Unfortunately the electricity metre is on the wall that needs to be chocked down. It needs to be moved to the opposite wall about a meter. With the gas meter once the knock through happens it will be in the middle of the room, so need to move it about 1.5m. Has any one done moving of utility metres before..? Can OVO do this for me..?

Hello,The property I bought last year had a THTC meter and storage heaters, so the first thing I did was rip out the storage heaters and pull out the whole heating ring main as part of a full rewrite that was needed. So nothing connected to the THTC meter.I contacted SSE multiple times to try to get an appointment to remove the THTC meter but they kept saying there were no engineers in my area (North of Scotland) to do the work. Tried time and time again, and even got a work order number, but still no engineer. Eventually my electrician just pulled the meter off, taking pictures of course! Still got the meter with all the tags intact, etc.The meter reader was round recently and noted that the meter was gone and took pictures, noted it down in his records, etc. but still got bill with THTC meter estimate.Called Ovo to try and get the meter removed from my account but best they said they could do was to put me on to a single rate tariff.This has been going on for 18 months now. Please ca

I have 3 x flats that have just the one meter supplied by Ovo.I want to split into 3 x meters by Ovo. I want to avoid using power networks and getting in a 3 phase supply as they are suggestingcan this be done?the supply is already going to all 3 so its about metering although i don’t want private meters, I would like 2 separate accounts for the tenants to pay themselves.

OVO have lost my payment. I sent proof of payment ie bank statement showing paymentIt has now been over 6 weeks and they have not replied nor credited me with my payment Operator online assured me payment would show on my account in 5 days.  That was two weeks ago£97.19 is a substantial amount to lose and I (who can) cannot afford to cover this Please help find this money. And credit my account please !!!!

Hello, I moved to a new place on Oct 2023.I was getting my bills monthly with the title Flat # occupier and I used to pay it through Revolut.2 months ago I started getting my bill under my name.Unfortunately, OVO did not take into account the monthly bills I was paying for the flat # occupier and are telling me I’m 700 pounds in debt.I called the helpline whom told me to send an email including the flat # occupier account number and proof of my payments etc. And I did. But there was no response at all and my bill is just increasing.I then googled the email to contact for OvoEnergy and forwarded my initial email and yet their was no response.Its been more than 8 weeks and I have no response and I recently got an email stating they will send me to the debt collector.I have been paying 100 pounds per month now for that account, but I’m not willing to pay the 600+ pounds from earlier that I have already paid!I do not know what more to do, if I could get any help please. It’s unfair I have

My contract is ending in August. I’m paying £236/m for both E&G albeit was £173/m for months due to asking to cap my DD at that, hence why I’m in debit of £366…… Can’t really afford £236/m anyway but have no choice….My electric is 33p p/h (43p SC);My gas is 10p p/h (30p SC)This month’s bill is £188…..Not sure what is going on, hardly use any gas, mainly electric..I can’t even pay off this £366 debit by card due to paying via DD, which is stupid….My (smart) electric meter tells me I’m paying an avg 23pp/h (700kw/h).Is it worth me looking for deals elsewhere these days?

I took OVO to the ombudsman because they didn’t pay my FIT after moving my account from SSE in August 2023.  The ombudsman found in my favour and said OVO should pay by January 10th. They haven’t paid and they have closed the ombudsman case as completed. The OVO complaints department won’t talk to me as they claim the case is finished. The ombudsman has contacted OVO nine times over incomplete remedies and OVO has not replied.It is now the end of May 2024, I should have received three FIT payments but have had none. I contacted my MP a few weeks ago, but I guess he will be busy with the election. I am in despair over this. If any of you have any suggestions, or are in a similar situation I would be really glad to hear from you. 

Where can I access the OVO FiT reading submission form as the links in the e-mail I have been sent do not work?

HiMy account has gone from being over £400 in credit to £780 in debit overnight. I’ve always been really careful monitoring my account usage and making sure my direct debit is enough if not more for my monthly usage. I have a smart electricity meter and a manual gas. I have provided my gas readings twice a month to keep an eye on my usage and associated costs.  I received the email below yesterday, im not too sure what it means. I can see 6 bills from 2022 even though I didn’t joined on December 2022.  I’m off due to having a breakdown and this is making extremely anxious. I’ve called OVO and they’re trying to tell me it’s because I’m not paying enough every month which is just a nonsense and then said it’s because I didn’t provide meter readings often enough l, again which is nonsense as I provide them twice a month.   A technical error meant we haven’t been able to send you any statements for a while. We're very sorry about this. This statement may be quite long because of the dela

Our fixed 2 year tariff deal ended in April and we decided to stick with OVO on a new fixed 1 year deal. We had 2 acct numbers when we log in. The old one showing £2892 in credit but new one just opened a month showing £2475 in debit. How can this be?? 🤔🤔🤔🤔Help! veryconfused.com

Hello there everyoneI am using the ovo app on my Android Phone ( I don’t have a computer )when I want to download a usage bill so that I can print it off I have to go on to the OVO website so can anyone tell me how to download a bill on the OVO appThank You for your help

Some of us with old, ineffective night storage heaters may have decided that, the price of electricity being what it is, there are better ways of keeping warm. If the heaters aren't being used, or used as much as they once were, it may be that the higher unit rate for peak-time usage means that an Economy 7 tariff may be more expensive overall than a single-rate plan. This post may help you decide.You will need to know how your current electricity consumption is split between peak and offpeak periods. The last six months usage should give a fairly good indication, so now in February:Find your bill for last August, or look it up online. Make a note of the peak and offpeak meter readings for the beginning of the period, e.g. 1 August. Find the same figures on your bill for last month (January), this time taking the readings for the end of the period. Subtract the peak reading for August from the one for January to find the peak-time consumption for the whole period. Similarly, subtract t

A month ago I tried to sign up for fixed rate energy but accidentally opened a new account, no problem I thought, I'll just contact customer support explain what happened and get them to close this accidentally opened account.Support assistant assured me it was all fine and the account was closed, yet a week later I have money unlawfully deducted from my bank as they had not closed it at all. Repeatedly complained telling them this was an issue and have been given nothing but lies, lies and more lies regarding the missing money (in one case they even replied to the wrong customer complaint and gave me someone else's account details). If there is no other way to resolve what should have been a really simple matter it seems like there is no other choice but to take the matter to claims court and sue OVO for the money, but I thought I might post my experiences here to see if anyone else has had similar issues and if there are any other available resolutions available?

How do you escalate a complaint to stage 2?I have no final statement for gas after 7 weeks. No one is allocated to produce the final statement so Customer services say that the complaints department won’t speak to me. I wait on hold for 50 mins. They put the phone down without speaking when I finally get through. How do you get through to this company? 

It's just that I thought today I may as well cancel it, I find it unfair that they expect me to still pay off a debt that I do not owe, and I assume I'm not the only one who has fallen victim to their poor bill estimations and typing errors.