All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
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Updated on 01/03/22 by Jess_OVO If you’re an OVO member on a fixed plan, you’ll pay for your energy by a Direct Debit, a month in advance. This payment method is also recommended for members on a variable plan as it’s the easiest way to manage your payments and spread the cost of your energy throughout the year. If you’re joining OVO from another supplier and go for a fixed plan, your Direct Debit is set up before you switch. The initial amount you pay will be calculated based on the usage information you submitted when applying for a quote and the unit rates which are guaranteed for the length of your plan. If you’ve moved in to an house we supply, we might also use previous usage data for your new home to help suggest a suitable starting figure. Either way this initial Direct Debit amount isn’t fixed, even if your price per unit won’t increase on your current plan. As the amount you use may change, we’ll regularly check that the payment amount is enough to cover your ongoing energy
I am currently on a fixed rate plan getting the 3% Interest Reward. My plan comes to an end in AprilIf I roll onto the Simpler Energy plan will i get the 4% interest reward?It is not particularly clear on the renewal page online unfortunately. The whole page could be a lot better.
I’m exhausted with all this: over 50 emails I’ve sent.online chat 6 timesphone calls 17still I’m being told that I’m ignoring communication from ovo. I have proof via screenshots on my phone of all the attempts made from me to contact.now I recieve a email threating me with legal action and possible CCJ?!?!?I’m on a 2 year fixed contract and todays telephone call he saying take me off it ?!?!? Erm NO I am contemplating taking legal advice myself can anyone help?
I moved to OVO earlier this year and I'm on the Better Smart Plan, I queried why my direct debit has gone up 50% this month and below is the reply. I understand if I'm using more than the original estimate my DD needs to go up but the response seems to suggest prices can change.Hi Andrew,Thanks for getting in touch with us. You are on a fixed contract but the price is not fixed the unit rate and standing charge is this means that the price can vary due to the energy market at the time and also the usage of energy.Due to the 54% increase this would be why your DD price has increased to £146. Surely the whole point of fixing is to prevent price changes? If the unit rate is fixed unless there is a change to tax surely it should stay the same? I'm not understanding this explanation at all.
Engineer fitting new meter today told me that only the storage heaters are wired up to night time tariff. This is at odds to what I had been led to believe - that all electricity used during those hours is charged at the lower rate. Which is right?
So, some people are lucky enough, or unlucky enough depending on your lifestyle choices, to live in a house with a Dual-Rate meter. You probably didn't know you had one when you moved in. You checked the area, the schools, the bus-routes etc, but it didn't cross your mind to count the registers on your electricity meter. Of course not... No-one does that...Dual-Rate meters have TWO registers, Peak and Off-Peak, sometimes labelled Normal and Low, or even a cheerful little Sun and Moon. Off-Peak electricity is charged at close to HALF the unit rate.Lemme say that again. HALF. Half price electricity...Usually there are 7 hours of off-peak timing, which is why it's sometimes called Economy 7. Some people think it means Economy After 7pm. It doesn't...But are you Sure you know exactly WHEN your seven hours are? Many of them are Midnight til 7am, or 00:30 to 07:30... But there Are some weird and wonderful set-ups out there...There's even Economy 10, for example. Off peak electricity with tim
Seems to me OVO do not understand the concept of a Standing Order and a DD.Ovo let me educate you. DD = variable amounts, can be taken at any time although normally scheduledStanding Order = fixed amount , taken on a scheduled date So when you ask your customers to set up a DD then state we are changing the amount you pay every month , you are showing your ignorance of the banking system.hence I cancelled my DD and will pay weekly as I do now. Should you amend your understanding of the banking system, I will consider resetting up my DD or Standing order, or would you like me to explain the concept again? who else thinks OVO don’t know the difference?
OVO have doubbled the daily standing charge, this is noyhing to do with the wholesale price rise, which is why the unit price has risen. I have phoned, long story short- one and a half hours, most on hold then cut off.Cannot email their system is down!!!!!HOW DO I LEAVE?
I always used to pay my previous supplier with cash via a payment slip at the bottom of the bill at their local bank.I wish to continue this method of payment with OVO my new supplier.My current OVO bill to me does not advise or enable me to do this.Please let me know how I can pay my OVO bill with cash at their or any bank please.Regards,
'We've had to correct your balance' email received - why have I been sent this and where is the new bill?
Updated on 05/01/2021 by Tim_OVO: parts of this post have been moderated. Did you send me an email this afternoon?Here’s the email: The claim that Ovo might discover a “technical error” in my account, 3 weeks after my switch to another supplier was completed, but before refunding me the final credit balance is ludicrous. Ovo have already sent the final statement, and I’m sure the standard promise to refund the credit balance within 10 working days will be adhered to. Apologies for the tone of this post, but I passed the point of no return a long time ago.
Hi, I came over to Ovo in Jan, my meter previous meter reading for gas was incorrect from SSE, our fault and have been trying to get this sorted with advisors, resolution dept. with no joy. just keep getting fobbed off. Have sent at least 4 pictures of my meter and reading, called 13 times now and nothing. They’ve also arranged for a Meter Reader to come out twice now for clarification and nobody has come wasting my time. Cannot believe what is going on. ANy advice would be welcomed………….thanks
Updated on 14/04/22 by Jess_OVO Had a change of payday or just want to rearrange when we collect your monthly Direct Debit? You can easily get this updated by logging in to your online account or OVO app (download for Android or iOS). Exact appearance may vary From here, head on over to the ‘Payments’ menu option. Exact appearance may vary You’ll just need to scroll down slightly to see this box. Exact appearance may vary This will give a handy reminder of what date your payments are currently being taken, as well as the option to ‘Change Direct Debit date’. Exact appearance may varyClick the drop-down menu to select the date you’d prefer your payment to be made. It’s worth bearing in mind that any changes made in the next 5 working days won’t take effect until next month. Once selected you’ll see this message. Here it confirms the date you selected, as well as your next scheduled payment date. These may be different if your next payment date falls on a weekend (as in the example abov
On 1st March while looking at the website and the available plans I accidentally clicked on ‘sign up to this fixed plan’. I immediately phoned and cancelled it as I want to stay on the variable plan for the time being. Since then the app is not updating with the amount I owe under the payments tab. It has been stuck at £5.94 since then. Everything else works except that which is the bit I want. I’ve deleted the app and reloaded, I’ve phoned up and nothing. It’s very frustrating and I really need it to work come 1st April. Any ideas?
Our usage in 2021 was X, the DD met this almost on the nail.We wanted to reduce our draw from the grid so Oct 2021 had solar PV installed - our draw (even through the winter months) dropped c50%, great!We are now at c15% of our typical draw (been a v.sunny March here) and yet 2 weeks ago OVO suggested increasing our DD by 33% vs last year’s figures.What can be done about this other than a phone call to explain the matter (this was done 2 weeks ago, the DD set to ‘hold’ for 3 months, nevertheless the figure was this AM forced up to their recommended figure with a DD confirmation sent via email)?Does anyone else feel like they are just being put over a barrel here to foot OVO’s obvious cashflow problems?
My latest OVO bill told me on page 1 that I could save £112.50 a year if I switched to the Lumo Energy App-Only Fixed tariff provided by OVO "sister brand" Lumo Energy. I visited Lumo's website and completed their questionnaire - which generated the message "The Lumo tariff is not yet available for your property". Come on OVO and Lumo! Get your act together and don't waste customers' time with spurious/irrelevant switch information. And while I'm on the subject of time-wasting comms from OVO, this week I received an OVO email inviting me to take up their Corgi Home Plan boiler offer. But I've already signed up for Corgi via OVO, so this offer is irrelevant. My basic point is that OVO needs to sharpen up its use of its customer database to ensure that customers only receive switch and marketing information that is relevant and useful to them.
I am so disappointed and saddened by ovo, in a nutshell I have just come out of a controlling marriage . I have took over the bills in Aug 2020 when I realised the gas and electric hadn't been paid for 6 years . I immediately set up a direct debit explained my situation . They now want to Increase my direct debit to 859 a month good luck with that when I only earn 1200 a month. I have sent endless letters and emails . Everytime I am told to ring collections but I can't get them to answer. I don't know where else to turn so I have complained to the energy Ombudsman . They allowed this debt to Increase over 6 years so the least they can do is let me pay back at a comfortable rate. They ignore my letters this is really worrying me now
Updated on 19/04/22 by Jess_OVO Can OVO Greenlight energy saving challenges be improved? Members with working smart meters can benefit from seeing how much energy they can save by opting in for one of three challenges and taking some simple actions for a few days. There’s three challenges to join: standby, hot water or lighting. Please comment with your thoughts on the following: Do you use OVO Greenlight? If you have never taken an energy saving challenge, would you be interested in one and why? How many days should a challenge last? What would you expect to happen if you did take a challenge? What would you expect to see or learn? If you already participated in one of the OVO Greenlight challenges, was it what you expected and what can be improved? Leave a comment with your thoughts and feedback below, and help us improve this feature!
Hi for the last two months I have been getting billed for gas I could not have used as I no longer have a gas meter, how do I go about having this extra charge removed from my bill. I have tried contacting ovo several times of the last couple of months due to errors in ym bill but have heard nothing from them, it took 3 months for them to accept that my meters are faulty and agree to replace them. this error is costing my at least 40 pounds per month just now in gas charges and my electrictiy chrages range from 92p to over 10 pounds per day, this i kind of expect as I am all electric including my heating, however i have been charged 10 pounds on two sepecrate days this week when i was not in my home to use energy and my heating is manuel controlled by myself. this is becoming more and more distressing I am not looking forward to see what they will be charging me next month.
My OVO account has been moved to "new online system" - Why can't I confirm my email to login to my online account?
When I try to login to my account now it says “We've moved your account to our new online system. Now we just need you to confirm your email to get you started.”I put in my email address and hit submit, but just get an error message saying “Sorry, something went wrong. Please try again later.”
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