My account

 During the early periods of high energy prices I was continually bombarded with emails to increase my DD as I “would not have enough money in my account to cover a 12 month plan’ and needed to ensure my account had a positive balance to cover any high bills” .  Considering that I wasn’t on any fixed plan, I really couldn’t understand OVO’s thinking.  Thankfully that particular period is over and everything has been good to this point.I have, for many years received an interest payment monthly on my bill for keeping a positive balance on my account.  This wasn’t a great amount - but it was now nice to have. Today, I have received an email informing me of the following:  “You’ll no longer get Interest Rewards from February 2024 This won’t affect your energy plan and our terms are staying the same.  Direct Debit payments need to be as accurate as possible The aim is to make sure customers are paying the right amount for their energy. We don

Last year I was told ovo would send me electric throws but they never arrived and no one was able to tell me what was happening or who to contact do I need to just give up

What is the contact number for OVO, and why do they not advertise this. It seems incredibly difficult to speak to someone at OVO, a problem I've not had with other suppliers.  

I had smart meters installed on 16/10/2023 and electric meter was changed in account straight away. However the gas meter was only changed yesterday 27/11/2023. On checking my bills I find that the gas is about three times what I would expect.To convert metric gas meter readings to kWh:Take a meter reading.Subtract the new meter reading from the previous reading to work out the volume of gas used.Multiply by the volume correction factor (1.02264).Multiply by calorific value (40.0).Divide by kWh conversion factor (3.6).Old meter 17.06kWhNew meter start 0.000014/11/2023 reading 61.60127/11/2023 reading 95.323Calculate using above:61.601(61.601 x 1.02264) = 62.99564664(62.99564664 x 40.1) = 2519.8258656(2519.8258656 / 3.6) = 699.9516293333333Cost 699.9516293333333 x £06.49p = £45.4268848This is billed at £138.8695.323 - 61.601 = 33.722(33.722 x 1.02264) = 34.48546608

I have a traditional ie non smart Economy 10 meter with digital readings. Is Rate 1 peak Rate and Rate 2 of peak?

Just received notification of the price changes from 1 January:Day rate - reduced by 6.22p/unitNight rate - increased by 2.15p/unit (10% increase)Heating rate - increased by 5.07p/unit (24.6% increase!!)This means that the night rate savings is reduced from 17.45p to 9.08p/unitAnd the Heating rate savings in reduced from 18.45p to just 7.16p/unit - and this is the first time EVER that the Heating rate has been more expensive than the night rate.This is grossly unfair of those of us with electric heating (storage heaters). It also significantly reduces the savings that can be made by storing night rate in a battery for use during the day time. This is a massive backward step by OVO.  They should be incentivising us to use electricity when its cheaper to generate.  Instead, it looks like they are trying to reduce the savings that can be made by storing heat/elect

I was trying to get help today to sort out a debt through the online chat system.The person asked for my National Insurance number and which benefits i was getting and I gave it, then they told me they can’t help me and ended the chat. I’m worried I’ve just been scammed as my partner told to never give that number, as the person now as access to my bills,NI,phone number as well as my what benefits I’m claiming and could commit fraud on me.  Is this normal to ask for someones NI number ? 

For the last 3 months our gas bill seems to be increasing huuuugely. For £80 usage to £200+ usage in a month! Nothings changed though.  I thought I'd analyse the invoices a little closer and it looks like we're being charged 10-12 times more than we've actually used. This has been ongoing since we were moved from to Ovo 14 months ago. I've tried on chat to discuss but they were useless so we'll have to call between 9am and 5pm on a weekday. Not handy for people who work those hours!  Can someone take a look at the screenshot in the feed to double check I've not read this incorrectly? I've checked the electric and what's been used is what has been billed. 

How to submit a SAR

I'm thinking of installing an Air Source Heating Pump which obviously will increase my electricity usage but massively decrease my gas usage. At the moment, I have a Farmhouse cooker (came with the house when I moved in) and I very rarely use the ovens or grill as I have an Air Fryer. I do, however use the gas hob, not much though as I live alone and tend to make curries, stews etc. in a huge pot and then freeze it so I'm probably lucky if I turn a gas ring on once a week.  Anyway, if I get a Heat Pump, I'm going to be forking out roughly £100 a year for a gas standing charge while probably only using about £50, or less, in gas. I could get rid of my cooker and buy a completely electric cooker but, A; that's an additional expense I don't need and B; unless I bought another Farmhouse cooker (much more expensive than the size of cooker I actually need), I'm going to have a huge space in my kitchen next to a smaller cooker. So, finally, my question is, do OVO have a tariff that charges

I’m currently with SSE but hope I can get an answer here as they have been taken over by OVO. I have two separate electricity meters, one for standard rate, and one for storage heater and hot water, the latter being controlled by a clock which gives two separate charging periods.  We don’t use the heater except for background (low rate is about 45% total usage) and I think Economy 7 would be cheaper.  Is this possible to move to a single E7 meter (smart if poss) and would there be a charge?  The whole system dates from the 1960s and so far as I know the only change has been two new meters a few years ago.  Picture of distribution board attached.  

To save energy I try and use the washing machine and dishwasher on my Economy 7 night tariff by the use of the inbuilt timers. The thing is that I assume the switchover occurs sometime around midnight and again at 7am in the morning. The Ovo Energy website says to check the actual times (which can vary) with your energy provider i.e. Ovo Energy. I can find no specific information on this online so would need to contact them. However because I manage my account online I don't think I am allowed to email them. Have tried before on another topic and never got a reply. Is there any easy way to get the info other than sitting by the meter and waiting for the click 😃

Forgive what must be a rather strange question, from two, completely at a loss, octogenarians.We live in a two bed flat in a protected environment, which was built in 1992.The flat uses electricity only:Heating, rads, immersion heaterCooking, microwave, hob, ovenWasher/DrierLighting - all low energy bulbsShower, towel railsTV, computer, BBI make a point of lowing heat settings and turning off heating in rooms not in useOur bill for electricity has skyrocketed, now at over £812 in debit, with a suggested increase to a monthly  DD to £431 to achieve a year end balance.We are also now informed that we are using 103% more than other similar properties, how can this be?Any thoughts/ suggestions would be greatly appreciated. 

I need an original paper gas or electric bill to use my council's recycling centre. How can I get these? Bills I print off myself are not accepted

I do the readings for my mum who is 89. her meter went past 9999. According to OVO all you have to do is submit the reading - but this just doesn’t work. It wont accept a reading lower than the previous one. So I tried to get them to change it by phone - a long hard struggle where they want me to post photos to prove it ! Eventually the guy said he would record it but then added the new reading to the electric instead of gas. It doesnt seem like the staff are aware of the problems either. Mum doesnt want a new meter or a smart meter - sometimes when you get to 89 you just want an easy life and up to date billsCan anyone confirm if this facility actually works without a phone call ? I have asked for a bug to be raised to address this - OVO should test their systems !

Hi, problem with Creda storage heater, TSR18 AW 79351S. Not heating.Tried reset, would not work. Wired link via extension lead, held reset down with screwdriver, element 1 started to heat, released and cut power. Bought and installed new reset switch, bought and fitted new mains switch plate as terminal block inside was broken! new one fused and has neon. I tested all circuits for continuity and resistance with switch on and off, all working, mcb's at source not tripped, other heater on same box working fine. Reassembled heater, set switch to "on" and crossed fingers......all to no avail, still cold in the morning. Retested everything including switch terminal screws, all OK.ANY IDEAS WHERE TO GO NEXT PLEASE?

Can I change my billing period to be from 1st of each calendar month?

We bought a semi detached property from our neighbour and because he's lied about other things we have concerns we're paying for his electricity. Initially we moved in ahead of the completion and the first two months the bill was as expected but once the sale completed we saw a huge rise in our bill. There's a smart meter and we're told by ovo its working though it hasn't been checked in 17 months. Some of the sockets on the connecting wall to this neighbour do not work. Is there a specialist kind of electrician who could detect if our neighbour is somehow using our electricity? It's a complicated old house where certain services like water are private and connected to next door for which we're reliant as he owns the source and the means to pump it. 

I am on Economy 7 from 12 to 7.. At precisely 7.00 a.m. every day tariff changes to daily rate as verified by smart meter console (which readings tally exactly with my bill every month). However the storage heaters do not switch off until 7.06. This means that every day I am charged for 6 minutes at the daytime rate when there should be no charge at all. The smart meter was fitted new a year ago. When I realised what was happening I contacted Ovo thinking this was a timing issue which could be remotely adjusted. Ovo however decided to send an engineer to check the meter, After they had twice cancelled the appointment they then decided to try the remote method. This didn`t work however so they decided to fit a new meter. They then cancelled this latest appointment and made another. Then the contractor (SMS) rang to cancel this one and made another, an engineer finally turning up with new meter last week. He was adamant however that the meter was not at fault, saying that it had been

We currently have no electricity supply, the national grid says it's not a power cut as our meter is still on, and we need to contact ovo however there shut, checked fuse box and still nothing, any help please 

I’m currently paying monthly and have been for years. I want more control over my monthly bills and to now pay my energy bills quarterly. Is this straightforward with OVO and are there any additional charges? I am on the standard variable tariff with a smart meter.Thanks

Today 15:46 I got an email notification from OVO that there are finally Energy Experts in my area, and to book now for £25 instead of £100.By 16:20 I'd booked for Thursday, only 2 days away and with most slots untaken. Yet my confirmation email tells me "after your visit... we’ll send you a link to make your payment of £100.00 online".How is it the full amount? The email invite says £25. Is it an error in the system?  Yes I know the original announcement said 31 August but today's email didn't. 

Do i have to claim compensation for loss of power i.e. No Electricity or are you looked after automatically.

Hi, just a quick question that I hope someone can answer to ease my anxiety. My energy provider is Octopus and I’m on a fully electric Economy 7 tariff, with a manual meter. Typically I’d give them my night and day readings and later that week they’d deduct the amount used from my balance, but since the end of August they’ve taken no payments from me. I still provide regular readings and am building up credit in my account for when (I presume) they’ll take the backdated amount, but should I be worried? Does this happen from time to time? It may have something to do with them thinking I had a nonexistent second meter in my property for a while and then finally listening to me (I’d told them for months that it didn’t exist and I only had one meter, the one I provide regular readings for,) and having it removed from my account, but I wanted to know if anyone could reassure me that I’ve taken the right steps and that I hopefully don’t need to worry.