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CallumD
Rank 1
April 5, 2024
Solved

Do I have the right to cancel my Direct Debit if a billing problem has not been solved yet?

  • April 5, 2024
  • 2 replies
  • 672 views

It's just that I thought today I may as well cancel it, I find it unfair that they expect me to still pay off a debt that I do not owe, and I assume I'm not the only one who has fallen victim to their poor bill estimations and typing errors. 

Best answer by Abby_OVO

Updated on 15/08/25 by Emmanuelle_OVO:

 

Hi @CallumD 

 

As Blastoise186 has mentioned, if you’re on a fixed tariff, you need to keep your Direct Debit in tact in order to maintain that plan. If you cancelled the Direct Debit on a fixed plan, you’d revert to our Standard Variable Plan instead.

 

We’ve got a few similar topics on this below:

 

 

It sounds like it might be worth speaking with the Support Team about this, but if you’ve been over estimated and continue to pay as normal, the account will be rebilled and anything overcharged in billing estimates will be corrected and the balance would reflect these changes.

2 replies

Blastoise186
Super User
Blastoise186Super User
Super User
April 5, 2024

Nope, that “right” does not exist as such. If you’re on a Fixed Rate Tariff, you must keep a DD active at all times - regardless of account status.

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Abby_OVO
Community Manager
Abby_OVOSolved
Community Manager
April 5, 2024

Updated on 15/08/25 by Emmanuelle_OVO:

 

Hi @CallumD 

 

As Blastoise186 has mentioned, if you’re on a fixed tariff, you need to keep your Direct Debit in tact in order to maintain that plan. If you cancelled the Direct Debit on a fixed plan, you’d revert to our Standard Variable Plan instead.

 

We’ve got a few similar topics on this below:

 

 

It sounds like it might be worth speaking with the Support Team about this, but if you’ve been over estimated and continue to pay as normal, the account will be rebilled and anything overcharged in billing estimates will be corrected and the balance would reflect these changes.

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