How can I make a complaint about my OVO Energy account?

That’s because we are forum volunteers with a lot of experience. None of us have ever worked for any energy supplier or in the industry (unless you count domestic electricians as being in the energy industry).

We just get access to an absolute ton of resources, some public and others private and these help us to help others.

I have been trying to replace my rusty gas meter for the past 10 months, but OVO has not been cooperating. I have tried all methods of complaint, including chat, email, and call. Despite their assurance that they will replace the meter, they always fail to deliver on the given date. Recently, I asked for a GSOP payment of GBP 30 and I didn’t get any response on that, but now they are not even booking my meter replacement. I have tried twice with online chat, and each time they assured me that they had booked for me and that I would receive an email within 24 hours, but I never received any email. When I called customer care, they informed me that there was no booking and that the engineering team had blocked my booking from the backend. The agent did not know the reason and raised a ticket (Ref- 22928410), and booked a tentative booking for 20/03/2024, promising to inform me for rebooking if there was a change. However, an hour after the call, I received an email saying that the appointment was no longer available and that I should call to make a new booking. It seems like the chat agent used the same tactics. Can someone suggest what my options are to deal with this?

Hey @pu29,

I’m sorry to hear this, 

I’ll ask Forum_Support to reach out, please keep an eye on your private messages. 

@Emmanuelle_OVO I shared my details with Forum Support yesterday (14/02/2024). When can I expect an update?

Hey @pu29,

Forum_Support will check in today.

I received an inhibiton order in 2019 from SSE. The debt has been paid but I am unable to sell my home as the order isn’t 5 years old until July. I am supposed to be moving in 2 weeks time & required a discharge of inhibiton which should be simple enough but I am unable to speak to anyone at Ovo about this. No one seems to know what I am talking about. My solicitor has also tried and is getting nowhere. Is there a legal department that I can contact? I am at my wits end at an already stressful time! 

Hello,

Please wait for a Forum Moderator. We have raised this for priority attention.

In the meantime, please do not do anything else as this may slow down response times.

Thank you

Hi @mccalllaur,

I’m sorry to hear that you’re experiencing this.

I’m going to have our Forum Support team reach out to you so they can help you further with this.

Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.