Tariffs 3 Tier Superdeal rates

Hi @mabels ,

This comment was left by a Forum Volunteer and is his personal views. It does not reflect the official views of OVO

Unfortunately, Superdeal is no longer the super deal it once was, and the same is true for all legacy complex tariffs like Heatwise, THTC, Storage Heating Control, Comfort Plus, Comfort Plus Control, Flexiheat, Weathercall and Warmwise.

The best advice I can give is that I strongly recommend you look to upgrade to Smart Meters, since the RTS Service that Superdeal relies on is shutting down soon anyway, which will potentially break your current setup.

You would also need to change your tariff to something that’s currently supported, which OVO can discuss with you. Please contact the Support Team via https://ovoenergy.com/help to discuss further.

If you don’t do anything, then unfortunately I cannot make any promises whatsoever as to how long your heating and hot water will continue working as-is.

Costs have been rising for some time, it’s possible you hadn’t seem them until now. I’m aware that some complex tariffs haven’t had rate changes in several years, so it may have hit you all at once.

Hi @mabels it is difficult to suggest how to escalate the matter.

 I agree the way the increase has been applied will impact some people hard and the time taken for ovo to switch these meters is incredibly long, some would say "unreasonably" long and that more resources could have been dedicated to it.

OVO were fined recently for missing their general smart meter installations target, the second highest fine amongst suppliers.

Personally I would put in an official complaint, then if the situation isn't resolved in 8 weeks ask the Energy Ombudsman to rule.

https://www.ovoenergy.com/feedback

https://www.energyombudsman.org/

OVO will then have 28 days from a final decision from the Ombudsman to implement any resolution.

At least then you will have done everything you can.

I do really feel for the complex meter customers as the issue has been known for years. There has been an industry wide failure to address the issues in a timely manner I think.

I hope you get sorted quickly.

They do not know! I received a call back this morning after sending an email regarding what will happen to my Superdeal tariff before the RTS switch off next year & I got the distinct impression that the problem is just being postponed & they do not really have a solution. I explained our 2 meter Superdeal setup & the lady seemed bemused & could give no indication of what I could be switched to, either with a smart meter or without!

Economy 9, 10 whatever, not a clue! They will be in touch next year! No plan, nothing!

I realise that Superdeal is going but concerned that OVO appear to have no possible options in their minds to convey to worried customers! The RTS was due to go this month & I received nothing from OVO or indeed previously SSE in recent months to suggest any options. That date has now gone but a year will go quickly & complicated setups such as mine will need looking at well before the RTS goes off! My worry is a scramble to get customers sorted out before the switch goes to off & we are left with problems of supply & cost. No apparent forward planning in evidence as is usual in UK!

What is so secret & why not provide a good customer service by helping relieve their customers worries & concerns? The website states Superdeal support is being withdrawn soon. No associated comments to tell the customer when or what things will happen!

I have put pressure on OVO since migrating to them last year & prior to that SSE! Nobody I speak to appears to know anything despite Superdeal support soon going.

No pressure is meant to be conveyed to you.

According to Mabels a few months ago they were told that OVO have not yet got the technology to change a 3 tier type meter to a smart meter. That is the dilemma I have, Superdeal tariff with 3 tier meter giving day, night & water readings & second meter giving reading for my storage heaters.