We're here for you
We want to help you have a smooth and stress-free winter. Our team is here to help you stay warm and comfortable, so please reach out to us with any concerns or questions you might have.
How can I find resources to help me during the festive period? Can I do this myself instead of contacting someone at OVO?
If you get a regular bill to pay for your energy (pay monthly), you’ll be able to find what you need in your online account. You can also download our handy OVO app to help you manage your energy. Here’s a guide to the online account, and here’s more information about our app.
We’ve also got a Help center full of guides and tutorials that link up with your online account to help make managing your energy easier. Plus this forum has thousands of questions and discussions, with members on hand to offer their advice.
If you’re a Pay As You Go (PAYG) customer with a smart meter, you can also use your online account and our OVO Top-up app (from the Apple App Store or Google Play) to manage your meter credit and make top ups. See these guides for help and advice.
If you’re a PAYG customer and you don’t have a smart meter, we’ve made this guide to help with the most common questions.
When are you open?
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| Pay monthly | Pay as you Go | Social Media |
| Monday - 23/12/24 | Reduced hours: 9am-2pm | Reduced hours: 9am-5pm | Reduced hours: 8am-5pm |
| Tuesday - 24/12/24 | Closed | Emergency support: 9am-5pm | |
| Wednesday - 25/12/24 | Closed | Emergency support: 9am-5pm | |
| Thursday - 26/12/24 | Closed | Emergency support: 9am-5pm | |
| Friday - 27/12/24 | Normal hours: 9am-5pm | Normal hours: 8am-8pm | Normal hours: 8am-8pm |
| Saturday - 28/12/24 | Normal hours: 9am-5pm | Normal hours: 8am-8pm | Normal hours: 8am-8pm |
| Sunday - 29/12/24 | Normal hours: 9am-5pm | Normal hours: 8am-8pm | Normal hours: 8am-8pm |
| Monday - 30/12/24 | Reduced hours: 9am-2pm | Reduced Hours: 9am-5pm | |
| Tuesday - 31/12/24 | Closed | Emergency support: 9am-5pm | |
| Wednesday - 01/01/25 | Closed | Emergency support: 9am-5pm | |
| Thursday - 02/01/25 | Normal hours: 9am-5pm | Normal hours: 8am-8pm | Normal hours: 8am-8pm |
| Friday - 03/01/25 | Normal hours: 9am-5pm | Normal hours: 8am-8pm | Normal hours: 8am-8pm |
You can contact our Support team by webchat or phone. We’re also on Facebook with some extended opening hours for emergencies. Please use the links below for our social channels or chat to us on Whatsapp at 0330 175 9695.
https://www.facebook.com/ovoenergy/
https://x.com/ovoenergy?lang=en
https://www.instagram.com/ovoenergy/?hl=en
What if I have an emergency when you’re not open?
We’ve made a guide outlining what to do in an emergency. This guide covers:
- Gas leaks
- Electrical power cut
- Electric shock
- Carbon monoxide poisoning
- Pay As You Go emergency
- Extra help with Priority Service Register
The OVO Forum is here if you need us
Don’t forget about our forum if you have a question. Our members are on hand for advice, plus we’ve got thousands of questions and discussions. See this forum page for the best tips and tricks to getting the most out of this online community.
We hope you enjoy the holiday.