Updated on 08/09/25 by Chris_OVO
Hey @tamarapress100,
I’m sorry for the issues you’ve been having. if OVO are advising that the supply is de-energised, but you have a meter and have power, please contact our Support Team to get this rectified.
What does de-energising mean?
'Energisation' and 'de-energisation' generally refers to electricity supplies, whereas gas supplies can be described as 'live', 'capped' or 'dead'. OVO should not take over any supplies that are de-energised - the other supplier should re-energise first (and get the national database updated).
- To de-energise a property means to remove the main fuse on the cut out, therefore stopping the flow of electricity to the meter and property.
- To re-energise is to reinstall the main fuse on the cut out, enabling power to pass through the meter to the property.
Energy suppliers, Revenue Protection Services (RPS) teams and Distribution Network Operators (DNOs) are able to de-energise and re-energise supplies, but electricians are not allowed to do this - they can only turn off the supply after the meter.
Re-energisation if there is a supply issue
- Does a new meter need to be installed? (OVO only install new meters on supplies that we already hold) or just re-energised.
- We then book either a new meter install or re-energisation as an appointment
If the Energisation status on the National Database (Ecoes) needs updating?
We need to raise this to our internal metering team with the following information if you have it:
- Date on which the supply was de-energised or re-energised
- Meter Serial Numbers of any meters removed, installed, or generally involved in the de-energisation or energisation.
- Meter photo (if there is now a meter in your home)
- Readings on any meters that have been removed, installed, or generally involved in the de-energisation or energisation.
I hope this helps.
