I recently moved into a newly built property. I was told my electricity supplier is OVO so I contacted them to set up an account and direct debit.
2 months later and I’m still unable to get into my online account, and they’re saying it’s because my meter is de-energised! This can’t be the case as the electricity supply is working fine!
What is even more frustrating is that my bill that I got by email says £0 in charges when they’ve been taking £25 direct debit each month!
Any ideas on how to sort this out?
Thanks in advance.
Best answer by Emmanuelle_OVO
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