Which email address should I send my 'Power of Attorney' document to?

Hi @GA1855 ,

I’m afraid that doesn’t sound like a valid one, even with the blanks. For almost all purposes, you’ll want to use hello@ovoenergy.com . In case it helps, here’s the full list of publicly accessible email addresses OVO has that I know of as a forum volunteer:

• General contact, complaints and Support Team: hello@ovoenergy.com 
• Smart Home Team: smarthome@ovoenergy.com 
• FiT and SEG: fits@ovoenergy.com 
• Security reports: infosec@ovoenergy.com - ONLY for security bug reports please!
• OVO Forum: forum@ovoenergy.com - primarily if you need to send something to the community moderators or would like to talk to them privately away from a PM

Probably also a few more that I might have forgotten. If I remember any others, I’ll update this comment with them.

I can’t give you direct email addresses for individual employees, sorry.

I was given over the phone by a customer adviser from ovo but i cant remember the spaces

I’m afraid it’s kinda tricky, because you’re asking for someone here to solve a crossword puzzle, without any clues as to what the answer is. The best recommendation I can make, would be to email hello@ovoenergy.com and ask for the email you send to be linked to an existing case (assuming one exists). The Support Team should be able to see the record of that call and take it from there.

Please can anyone provide an email address that works to enable me to provide documents to the company. They’ve given me an email address but it’s no longer in service. It’s an investigation issue

thank you 

The only one I know of is hello@ovoenergy.com . There’s no other public email address I can give you.

Can someone please give me the correct email address for customer services? I was told to email a copy of an LPA and want to make sure it gets to the right place.

I was given this email address but I’m not sure I wrote it down correctly:

customerservices.admin.team@OVOenergy.com

Thanks

Hi @Bettyboo ,

That looks like the right one to me. If it’s wrong it’ll simply fail and bounce back.

Oh wait, it’s actually customerservice.admin.team@ovoenergy.com

Sorry! I didn’t spot the extra s

Many thanks!!