All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
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My online account is showing an error message on my usage page - Could this indicate my supply has tripped?
Hi This relates to my online account homepage - just for clarity. I’ve been an OVO customer for a few months, and monitor my usage online. For the last two days, the readings for my house have been listed as ‘unavailable.’ My credit isn’t going down either. I was wondering whether others have been experiencing this, or have done so in the past? If so, is the issue with the supply at the property, or with OVO’s online systems? The reason I’m concerned is that I’ve been away for the last three days - so can’t check the situation in the house. Hence coming here to see if it’s either nothing to worry about, or something I should be driving back (for hours) to sort. Thanks in advance.
A history of my electricity supply and charges - Personal artifacts from decades of paying energy bills
@Tim_OVO I’m afraid I started paying bills in 1977, and have monitored the spending ever since. The annual growth relates to the increasing use of technology: Tumble Drier, VCRs and such like. A long time ago , there was an age Before ComputersOur first bills in Beverley had no standing charge for electricity … The first 72 units in a quarter were at a higher rate, as you can see from the bill below. Then in 1980 we received an “IMPORTANT NOTICE” and it was introduced with a very clear explanation about why. Gas had a fixed charge since we got a house - an extortionate £1.50 per quarter.We moved to Durham in 1994 and inherited Economy 7 metering; our first 17 years here (British Gas, then Powergen and Scottish Power) had no fixed charge! Early electricity bill - what a price!
Why can't I enter both Economy 7 meter readings on my online account since getting a smart meter installed?
Hi - I’ve been with Ovo a lot of years - on economy 7My old meter got changed to a not very smart meter recently, so I still have to submit readings via the website.I’m used to that.However, despite still being on economy 7 there are now no day and night boxes to fill in the numbers. There is only one.I’ve tried ringing and given up hanging on.Email to customers services - still no action.Any ideas how to get it corrected ? ? !!Many thanks
Howdy!It’s been a while since I’ve done one of these, but I’ll keep it quick.What’s the problem?Fingerprint Login has vanished from the OVO Energy app settings - with some reports that it has completely broken biometrics outright (but I can still use it myself).How can I make it happen?Update the OVO Energy app on Totodile to App Version v12.5.2, CodePush Version v295 Log into the app Go to Account > Fingerprint Login PreferencesWhat’s meant to happen?I should be able to activate Biometric LoginWhat happens instead?The options have vanished and the section is blankAny other notes?Yup! Existing settings appear to remain active, but some users are reporting that biometrics completely tank out due to this bug. I suspect it’s just a UI bug that should be an easy fix.Also, there’s a related Google Play Store review that might want a response.https://play.google.com/store/apps/details?id=com.ovo.energy&reviewId=gp%3AAOqpTOHli9Br3Nj3wt-1w9zj30xPkWMcZ4iINEnblNwww7dQe5vQXg_j4SpveJX3VopZm
Updated on 13/10/2022 by Emmanuelle_OVO Moved in to a new house and getting to know a dual-rate meter for the first time? Or maybe you’ve made a change to your usage patterns (saying Hello to a new Electric Vehicle or Bye to some old storage heaters perhaps?) and want to hear more about an Economy 7 setup - We’ve got all your commonly asked dual rate questions covered! Is an Economy 7 plan right for me? The main advantage of an Economy 7 plan is a much cheaper unit rate for any electricity used during your off-peak times. This can often be several pence cheaper per kWh than the standard unit rate. It’s worth bearing in mind that to compensate for this cheaper off-peak rate, an Economy 7 plan charges a more expensive daytime or peak unit rate than the standard anytime rate. Therefore in order for this type of plan to be beneficial you’d need to use a certain percentage of your usage during these off-peak hours. This does depend on the exact unit rates on your plan but usually we’d sugge
I've got a 2 phase setup with 2 economy 7 meters fitted - How can I enter the meter readings as one night reading never changes?
My elderly parents have a 2-phase system with 2 economy 7 meters fitted.Phase 1 bills both day & night units and phase 2 bills night units only.I cannot get OVO to understand that the day units on phase 2 will always read 1 because this is a night only meter.When I provide meter readings they are rejected because the system is expecting a value greater than 1 on the day reading.OVO sent a meter reader earlier in the year and he did not understand that the reading was only 1.I have tried without success to get OVO to understand and act upon this difficulty and so I am hoping that members of this forum may be able to give me some advice.
This is a different topic to a similarly named thread. By way of background I have a passive-class house with small resistive element heating the ground floor wet underfloor heating, all controlled by a home automation system and usage optimised for E7 tariff. All actions are logged to a database, which is also used to log the My Account->Usage half-hourly readings. This has all worked fine for the last 4 years, that is until 21 Oct just past.On the 22nd and 23rd, the reporting bins seem to have been offset by 30 mins or 1 hr, so that even though all my “Off peak” power use stops at 07:00, all subsequent days report a typical off-peak load for the 07:00-07:30 reporting bin and a blank entry for 00:30-00-01:00.I believe this is a bug in the customer portal usage reporting, rather than in the OVO charging calculation, in that it is only since 22nd Oct that the reported daily electricity cost stopped reconciling to the reported half-hourly usage with my plan’s pricing schedule. If I
I am not, and never have been, an OVO customer yet my name has been added to an account for a property that I have never had any interest in. They don’t believe me when I tell them that I have lived in my own home for over 25 years, asking for sight of title deeds, utility bills etc to prove that I live where I do. As a professional person I find the suggestion that I am being anything less than truthful quite offensive. The onus is on them to determine why my name has been added to an account without my authority, not the other way around. I feel a letter to the Ombudsman is on its way.
I’m currently with SSE but hope I can get an answer here as they have been taken over by OVO. I have two separate electricity meters, one for standard rate, and one for storage heater and hot water, the latter being controlled by a clock which gives two separate charging periods. We don’t use the heater except for background (low rate is about 45% total usage) and I think Economy 7 would be cheaper. Is this possible to move to a single E7 meter (smart if poss) and would there be a charge? The whole system dates from the 1960s and so far as I know the only change has been two new meters a few years ago. Picture of distribution board attached.
So my 2 year fix is about to come to an end. I was going to look elsewhere given that Ovo is no longer a cheaper option, and my smart meter experience was a disaster. But I know in the current climate it’s probably best just to roll onto the standard variable tarrif for now, let the markets settle and use the protection of the government’s price cap to keep costs as low as possible.Imagine my surprise when I logged on to find the ONLY tarrif I was being offered was a 2-year fix at £174/month. Now given that Ovo knows my energy usage - low - I’m £200 in credit , and having raised my DD once this year you are talking about reducing it now, even as we approach winter, the obvious question:Why on earth would I swap to a 2 year fix - I won’t make that mistake again with Ovo - and where are the details for your standard variable tarrif? It’s almost like you are trying to force me onto another eye wateringly expensive tarrif. A quick look on the Bulb forum shows this is exactly what Bulb
Advanced Warning: This is an incredibly dull topic…..So this evening I tried to log into my OVO iOS app to see if I could help another member solve a problem… I wasn’t sure if it would work, as I am not currently on supply with OVO.It seems to have got itself into a funny state after my failed switch and apparently I am coming on supply today! Yay! (I am not…..)The website version seems to been more in sync with reality: Stay tuned for tomorrow’s thrilling instalment where I check to see if the iOS app says I will be on supply on the 9th…..Joking aside this is probably a bug for the app team, but lower priority of a corner case, i.e. former customer with failed switch.
Why are the costs of the fixed plans being offered during my renewal period so much higher this year?
Hi, My simpler tariff has just ended where I was paying £125 a month by DDI have just been moved to a variable tariff with the option of a 2 or 3 year fixed plan at a whopping $187 or £236 per month.This is an increase of £744 on the 2 year plan, outrageous!Please can someone explain this to me?
Where do I find my Meter Point Administration Number (MPAN) on my OVO online account? - I need to know it for my EV charger installation!
Hi Folks Looking to get a podpoint installed and they need my MPAN. In my Ovo profile I see no mention of MPAN at all. How can I find out what it is? I have a barcode on the front of my electricity meter but I’m not sure if that’s it. Thanks
Hi all, I have been an Ovo customer for over 7 years now. With energy prices being so crazy right now, my renewal quote for a new 1yr / 2yr / 3yr fixed rate tariff has just come through as my current fixed rate tariff is expiring soon. The new fixed rate tariff quotes are all understandably very high compared to the current price-capped variable rate. For the first time in my adult life, I am considering allowing my duel fuel account to temporarily move on to the variable rate tariff (as it is significantly cheaper than any of the fixed rate tariffs I am being offered). If I go ahead and do this, can I move back on to a fixed rate tariff with Ovo in the future if the fixed rate deals become more attractive? Will it give me the option to do this online or by using the app a few months after my current tariff has expired and whilst I'm on the variable rate tariff? Thanks in advance for your guidance good people 👍🏻
I have contacted countless people at OVO to access my online account which was never upgraded from an "on boarding account" since I joined in JULY 2021, but no one seems to be able to help. As a result of this, I have NEVER been able to input my meter readings, see my bills etc. I am paying for my direct debit blindly, without being able to access any details on my energy usage or input my meter readings. I made a complaint and spoke to two different operators who were absolutely unable to help or to provide a decent explanation as to why I cannot access my online account or provide readings. I was promised that OVO would get back to me within 10 working days providing an explanation. Ten working days elapsed on Friday Oct 22nd and of course I didn't hear anything. The same operator promised that they would send me an email with my bills, so that I would be able to see how much I am spending. Obviously the bills were never sent to me. Kindly assist.
Updated on 14/04/22 by Jess_OVO Had a change of heart and wanting to hear from us less, or feel like you might be missing out on some great special offers and energy saving tips? You can easily update how we contact you (other than those essential communications) by logging in to your online account. Exact appearance may vary Head on over to the ‘Profile’ section in the top right-hand corner of the homepage. Here you’ll be greeted with a summary of your account contact details and the option to update these. Exact appearance may vary The ‘Marketing contact preferences’ box here will show the options you’ve currently selected. Click ‘Change preferences’ if you’d like to add or remove a contact channel. Exact appearance may vary Just click on the tick boxes to select or de-select that means of contact from our marketing streams. Don’t forget to hit ‘Save changes’ when you’re done. If you want to learn about our when or why we’d contact you or whether we share your details (hint: we don
Updated on 14/04/22 by Jess_OVO Need to check what the energy prices are on your current plan or when it’s time to renew? You can find out all these important details by logging in to your online account or OVO app (download for Android or iOS). Exact appearance may vary By clicking on the drop-down arrow next to ‘Plan’ on the left-hand menu, you’ll see some extra options. Exact wording may vary There’s more info on OVO Beyond here, but for the moment you can access all those important details by clicking ‘Plan details’. Exact appearance may vary Here you can view the name of your plan, it’s start and end date and the unit rates and standing charges on this plan. If you’re on a fixed plan you’ll also be able to check the exit fees which are applied for ending the plan early and the date when these exit fees no longer apply (hint: this will be 49 days before your plan ends, also known as your renewal window) If you’re on our Simpler Energy (variable plan) or in your renewal window you’
Dear All,Is anyone having any issues with My Account. I can’t login and when I requested a password reset that option has not been sent to me. I recently moved and asked for the email address to be linked from my old account to be removed so I do not have the option of seeing all that information. It now seems the email address has been removed from both accounts and now I cannot access anything. Does anyone have any idea how to help with this. Presumably because it is the weekend this cannot be solved until Monday, even though it is not my fault. Michael
For the past two weeks or so when requesting a refund I get the message My refund request has failed. My balance is around £1200 and I want to reduce this by £160. This figure combined with my estimated usage will maintain a balance of around £1000 when my next DD is collected. I’ve asked the question with OVO and their reply did nothing to answer my question. They directed me to this forum so my question here is has anyone having the same problem and has anyone received an explanation why it continually fails? I will add that I’ve been with OVO since 2017 and have managed my account online without any problems.
Hello all. Ionly joined OVO in March, so I’ve only had 4 monthly statements so far & every 1 of them have been wrong. As a new customer I’ve been keeping an eye on my account, just to make sure my direct debit payment covers my actual usage costs. I’m guessing I have a different setup to most, as in the fact that we have 2 gas meters & 1 electric. only 1 gas, 1 elec are smart meters. The normal view on the illustrative statement is correct up until my monthly statement has been produced, so the billing on all 3 meters is in sync. Albeit as long as a manually supply my dumb meter reading. But my actual bill so far every month has only incorporated any 1 of the meters, or 2 of the meters or even once after a phone call to OVO to let them know, it had been amended to show a combination of 2 different meters. Every month I place a call to OVO to let them know my monthly statement is wrong again & eventually OVO produces a correct statement. I’m almost certain it’s the 3
Hi OVO, My 1 year fixed contract comes to an end in roughly mid-September, and the best deal for me by some margin is the OVO Drive tariff, which I am eligible for as I have both a smart meter and own an electric car. However, in the renewal section of MyOVO, there is no option to renew onto this tariff. If I try and signup to OVO Drive directly from the ovoenergy.com homepage, it sends me back to the MyOVO page, with this message, thus leading me full circle:So… how does one switch/renew to OVO Drive if they are already an OVO customer? Cheers,Rob
I’ve had my smart meter (SMETS2 Aclara) for about a year running pretty much flawlessly, however I have just discovered that last week my meter’s electricity reading has reset itself from 1306 (day reading) back to 0. It has also reset the night counter to 0 and the night reading has not increased since then (still 0 after a week). At around the same time my IHD (Chameleon Type 1) stopped displaying any electricity readings. The new readings have been transmitted and recorded by OVO. Can anyone help with this?Gas meter readings and display on the IHD are totally unaffected.
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