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All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place

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Do I need to submit a meter reading or do anything ahead of the Price C...

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594 Topic threads

D
Carbon Cutter*
davidgrayCarbon Cutter*
Posted in My account

Historical usage - can it be exported onto a spreadsheet or is there an API I can use?

HelloTrying to find a way I can download all my past usage to a spreadsheet but I cannot find any way to do this.  I know I can copy/paste into Excel but it would be better if I could download a year at a time. Even better would be API access.  I see in the chat this was discussed about 5 years ago, did it take off? Thanks in advance.  

12
Jeffus
Plan Zero Hero
6 months ago
S
New Member*
SEdwardsNew Member*
Posted in My account

Why am I being forced to change my Direct Debit?

Anyone else being forced to change their direct debit due to 'impending debt'?Apparently OVO don't think my current direct debit level will cover the final amount owing for the year, so they've already sent me two letters from their Collections Department, talking about 'how much debt' they think I will have if I don't rectify my payment. Bear in mind I haven't missed a payment and have been pretty good at giving monthly readings, so I'm not in 'debt', as they so succinctly put it, they just think I will be, despite the 'shortfall' being quite manageable.OK, so I acquiesce to this veiled threat from Collections and attempt to increase my direct debit payment. But it turns out I can't choose what that level is, they decide based on what they think I'm going to owe.This would be great, however their projections for what they think my overall useage will be have been found to be wildly inaccurate.OVO, I'm a grown-ass man, I think I should be allowed to decide whether I think I need to cha

238
Jeffus
Plan Zero Hero
6 months ago
P
Carbon Cutter****
pernienteCarbon Cutter****
Posted in My account

Smart Meter- Increased electricity use this winter?

I just got an email from Ovo which has suddenly landed me with a massive increase on my electricity usage.I have gone from averaging 14kWh per day from Dec 21 to Oct 22 to 44kwh since then. In early Jan it was 73kwh per day!I have gas heating and water - there is literally no reason why I could suddenly be using 3 + times more electricity. Any suggestions? Am not sure why I have only just had my bill adjusted either as the meter readings have been sent automatically each month.

26
Blastoise186
Plan Zero Hero
6 months ago
T
Carbon Cutter*****
Tjw50Carbon Cutter*****
Posted in My account

Smart Meter readings two days behind!

Why are the meter readings in my account 2 days behind? I thought I should be able to see my usage in real time? Thanks

1
Firedog
Plan Zero Hero
6 months ago
D
Carbon Cutter***
DarrochCarbon Cutter***
Posted in My account

Gas usage seems high in an unoccupied house

Dear All  Please help/advise us  We are executors of our late mothers house which was badly damaged by a broken pipe in December  Our insurers have declined our claim stating they ‘do not consider’ we have adhered to the conditions of an unoccupied house on the renewed policy that we keep the heating on to maintain a min temp of 10 degrees The meter readings between 1st Oct and 17th Dec amount to 11units  The system was set at a  temperature of 12.5 degrees to ensure it would kick in and keep the heat above 10 degrees required  we cannot explain why the record shows  11 units - nor do we know if this is reasonable given the system, we are sure, would only kick in when the temp dropped below 12.5  As I read through some of the comments on this forum, i wonder if perhaps,(and if 11 units are too low) was the meter reading correctly recorded ? -  if not how can we correct these figures  Ovo are unable to supply accurate details as there is no smart meter  any explanation or assurance woul

18
BPLightlog
Plan Zero Hero
6 months ago
D
Carbon Cutter*
DavidHughNCarbon Cutter*
Posted in My account

Installing a new landlord's supply for communal areas in a small block of leasehold flats - who to contact?

We have acquired the freehold of a property with  6 leaseholders. There is no separate  electricity supply for the communal areas.  Instead the supply for communal  lighting, sockets emergency lighting, smoke alarms etc.   is all taken from and paid for by  one or other of the leasehold properties.   So we want to rewire the property  installing an extra meter in the switch room  through which  all the power for the communal areas will be taken. The total electricity consumption  for the property should not change and on that basis we have been told the existing  3 phase supply to the property  will be adequate for the purpose.  How should we proceed?

10
W
Carbon Cutter*
6 months ago
T
New Member*
trish bradfordNew Member*
Posted in My account

What are OVO Energy's bank details so I can make a payment?

I would love to pay my bill, but I can not find the bank details any where to use with my online banking and send via BACS. ive been on hold the past few days for over 20 minutes and unable to arrange a call whilst a work. please some one must know where I can get the information from

22
A
Carbon Cutter*
6 months ago
T
Carbon Cutter****
TH3Carbon Cutter****
Posted in My account

Why am I still waiting for my tech issue to be resolved? I'm not receiving bills and can't access my account!

I am at my wits end. I have spent several hours and complained several times about this. I do not know what else I am meant to do.Around October 2021, the accounts “were updated”. This kicked me out of my account and every time I try to log in it states “oops! Something is wrong”. I was assured in December that the case was a priority and would be sorted in 45 days and I would be kept informed. Obviously that was nonsense and I discovered through yet another call to ovo that no such case had been raised. I am also not receiving any bills. Seriously, how long does it take to fix such a simple issue? On top of this, not one of my formal complaints has been responded to. Absolute farce.  

32
S
Carbon Cutter*****
6 months ago
V
Carbon Cutter*****
VamatexCarbon Cutter*****
Posted in My account

£200 AFP- Will I get it for 2nd home?

HelloCan anyone clarify if 2nd home owners will receive this payment for each property / account.  I've had a payment for the 2nd property but not for my own home.I do not want to put my situation on a webchat but please be assured that the property is required for a family member & is a non profiting financial drain.Thanks for any information Sincerely Vamatex      

5
V
Carbon Cutter*****
6 months ago
P
Carbon Cutter****
PollyGCarbon Cutter****
Posted in My account

Economy7 - My peak charges are huge!

I had 3 new Dimplex storage heaters installed to replace the very old ones. I understood these would be more efficient, but in fact they’re really expensive- often £20 per day to run a 1 bed home.I’m wondering if I’m using them correctly? here’s this months consumption- I thought the idea was to charge overnight, off-peak, and use this stored energy during the day??   

6
P
Carbon Cutter****
6 months ago
W
Carbon Cutter***
wizwychCarbon Cutter***
Posted in My account

Why can't I login into my online account, app or send reset password email?

Having major issues: I registered on the forums fine yet when I enter my customer ID and click on First Time Logging In or Reset Password, nothing is being sent to the email address I registered with..... I know that the Email is correct because OVO send me account updates to it...

114
F
Carbon Cutter**
6 months ago
T
Carbon Cutter*****
Tjw50Carbon Cutter*****
Posted in My account

How to work out gas readings and usage from M3 and kWh?

Hi. New to Ovo so just looking for some help to understand the readings below.It says:Opening reading on 7 july estimated 5157Closing reading as of 28 july (you gave) 5177Units used 221.15 kWh.Am I looking at this wrong because surely the difference between these readings is 20 not 221.15???

21
E
New Member*
6 months ago
G
Carbon Cutter*
GingerchillisCarbon Cutter*
Posted in My account

How do I fully disconnect my electricity supply?

Hello, Please can anyone tell me what I must do to leave Ovo and get my electric supply disconnected.Thanks for any info. 

19
C
Carbon Cutter**
6 months ago
M
New Member**
MarconiNew Member**
Posted in My account

Wholesale prices coming down... Why aren't my energy prices coming down?

Hi Ovo Pricing team,I’m currently on a pay as you go model with the Simpler Energy plan.  I will go back to a direct debit at some point, but not yet.  I notice you were very quick to increase both standing charges and the KwH charge for both fuels on 12th December 2022.  I am a single person living alone, do not to my knowledge use much energy, have turned the boiler flow temperature down and only have the heating on at 19.5 degrees for around 7 hours a day in total, but my total bill in December was £280 (including the £66 Gov discount!), whereas in December 2021 it was £143!! This is scandalous frankly.  I’m aware prices have gone up, but not by 100%!!  I know for a fact that the charges levied to consumers in other European countries, whilst they have increased, have done so in the order of 5-10%.  How on earth do you justify what looks to me like larceny?!  Moreover, I read in the Telegraph today that it is thought energy bills should cost some £500 less than initially feared in 2

11
M
Carbon Cutter*
6 months ago
S
New Member***
SuShiKA11New Member***
Posted in My account

OVO have lost my payment!?

OVO have lost my payment. I sent proof of payment ie bank statement showing paymentIt has now been over 6 weeks and they have not replied nor credited me with my payment Operator online assured me payment would show on my account in 5 days.  That was two weeks ago£97.19 is a substantial amount to lose and I (who can) cannot afford to cover this Please help find this money. And credit my account please !!!!

14
J
Carbon Cutter*
6 months ago
B
Carbon Cutter*
BehnkeCarbon Cutter*
Posted in My account

Was moving out of OVO supplied home but the sale fell through - now my OVO account is closed but I still live there?

I was supposed to have moved home, but the sale fell through, contacted ovo via app to say I was moving, have contacted them 3 times now, a via Webchat, my old account is apparently stuck and needs special intervention, just received a email to confirm the account is closed, trided to open a new account with them and others but can't :-(

8
G
New Member*
6 months ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in My account

Single phase and three phase electricity supplies: How to identify your supply and request an upgrade or downgradeTutorial

Updated on 07/03/23 by Emmanuelle_OVO Single phase and three phase electricity supplies - Your guide  How to tell if you have a three phase meter  Requesting an upgrade to a three phase supply If you’re increasing the electricity demand required in your home (eg by installing multiple EV chargers or a new electric heating system) an electrician can advise whether you might need to upgrade to a 3 phase supply. You’ll then need to contact your Distribution Network Operator (DNO) to schedule an engineers visit to upgrade your main fuse to 3 phase fuse. As your supplier, we can then book a 3-phase meter exchange (Currently this would be a traditional meter although we have started testing 3-phase smart meters) for a 3 phase trained engineer to upgrade your meter at the cost of £325 - Check out our full guide to 3 phase meter maintenance costs here.We’ll provisionally schedule your appointment with at least 20 working days notice, however as the availability of specialist 3 phase engineers

871413
K
Carbon Cutter*
6 months ago
B
New Member***
BazaNew Member***
posted in My account

Shift & Save- Is it worth it?

I saved a whole 7p on the latest shift and save.Can’t wait for the next one I might get it to 10p

6
J
Carbon Cutter*
6 months ago
C
Carbon Cutter*****
CorgimajorCarbon Cutter*****
Posted in My account

Is "air" an "alternative" fuel ?

My mother-in-law who lives a mile down the road from us, is an OVO customer like us (we recommended OVO to her).  Unlike us, she uses oil to heat her home.  We installed an Air Source Heat Pump (ASHP) in 2020 to heat our home.  Both our homes are off-grid for natural gas (rural North Cornwall).  We replaced an LPG fuelled boiler with our ASHP.  So I have been wondering why we shouldn't enjoy the £200 payment our mother-in-law recently received from OVO?  Isn't the energy in the "air" we convert into heat energy (by virtue of our ASHP) to use to heat our home an "alternative" to mains natural gas, just as oil, LPG, wood, etc., are deemed "alternative".  I don't think the Government are, by way of their eligibility conditions looking to support users of fossil fuels,  just "alternative" fuels.   What do people think?  Are "off-grid" home owners, like us, that have invested in renewable technologies in "off-grid" areas being overlooked or is this just an unintended consequence of this Gov

8
Jeffus
Plan Zero Hero
6 months ago
S
Carbon Cutter*
Swac3Carbon Cutter*
Posted in My account

Government support for oil fired heating and boilers - how will energy suppliers be delivering this?

Hi,  The UK Gov has announced a payment for those single energy customers on oil fired heating apparently that's being delivered by energy suppliers but how is this going to work, OVO don't know I have an oil boiler, so what hapoens Gary

40
Jeffus
Plan Zero Hero
6 months ago
G
New Member*
gbucklerNew Member*
Posted in My account

How can I submit a Feed in Tariff or Smart Export Guarantee reading?

Where can I access the OVO FiT reading submission form as the links in the e-mail I have been sent do not work?

13
Jeffus
Plan Zero Hero
6 months ago
P
New Member**
PatWard43New Member**
Posted in My account

New to OVO - how to log in to the online account for the first time as I can't find my OVO ID?

HelloMy eldery mother has recently switched to Ovo but has struggled to understand what needs to be done and how she can manage her account.  She has had a 15 page pack sent through with a customer number but no Ovo ID (from what I can gather) How is she able to create an online account so she can check her service and raise queries etc? As she was getting nowhere with the customer service team she called back to cancel and she was told that she was unable to do so.  Her switch date is the 7th of September so she must be covered by some form of 14 day cooling off period.  That said, she is happy to remain a customer and switch providing she can get to her account.  She doesnt appear to be able to find an OvO ID which the website says is required for registration. She has a customer ID though Can anyone help or can customer services explain why she is unable to cancel prior to her switch date? Thanks

15
H
Carbon Cutter*
7 months ago
Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
posted in My account

Attention! Fake Ofgem phishing scam emails

I really hoped I wouldn’t have had to write this, but my network has informed me of fake Ofgem emails which are actually phishing scams. Please keep an eye out for any threads that might sound related and advise the user to report such emails to report@phishing.gov.uk . 

10
J
Carbon Cutter**
7 months ago
M
New Member***
MarygNew Member***
Posted in My account

How do I cancel Greener energy

Do I have to accept the green energy ovo are going to charge me for ?

3
Jeffus
Plan Zero Hero
6 months ago
N
Carbon Cutter*
Nick73Carbon Cutter*
Posted in My account

How do I find out what the Economy 7 rates are?

Hi - sorry if this is a simple question.  I have just moved in and have storage heaters and an dual rate meter.  I know my readings when I moved in and I am trying to work out my usage while my account is set up (I’ve not had dual rate before).  I have been round and round the OVO website… can someone please direct me to the night time and daytime tariffs that ovo charge? 

6
Firedog
Plan Zero Hero
6 months ago

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