My account

Can I change my billing period to be from 1st of each calendar month?

We bought a semi detached property from our neighbour and because he's lied about other things we have concerns we're paying for his electricity. Initially we moved in ahead of the completion and the first two months the bill was as expected but once the sale completed we saw a huge rise in our bill. There's a smart meter and we're told by ovo its working though it hasn't been checked in 17 months. Some of the sockets on the connecting wall to this neighbour do not work. Is there a specialist kind of electrician who could detect if our neighbour is somehow using our electricity? It's a complicated old house where certain services like water are private and connected to next door for which we're reliant as he owns the source and the means to pump it. 

I am on Economy 7 from 12 to 7.. At precisely 7.00 a.m. every day tariff changes to daily rate as verified by smart meter console (which readings tally exactly with my bill every month). However the storage heaters do not switch off until 7.06. This means that every day I am charged for 6 minutes at the daytime rate when there should be no charge at all. The smart meter was fitted new a year ago. When I realised what was happening I contacted Ovo thinking this was a timing issue which could be remotely adjusted. Ovo however decided to send an engineer to check the meter, After they had twice cancelled the appointment they then decided to try the remote method. This didn`t work however so they decided to fit a new meter. They then cancelled this latest appointment and made another. Then the contractor (SMS) rang to cancel this one and made another, an engineer finally turning up with new meter last week. He was adamant however that the meter was not at fault, saying that it had been set

We currently have no electricity supply, the national grid says it's not a power cut as our meter is still on, and we need to contact ovo however there shut, checked fuse box and still nothing, any help please 

I’m currently paying monthly and have been for years. I want more control over my monthly bills and to now pay my energy bills quarterly. Is this straightforward with OVO and are there any additional charges? I am on the standard variable tariff with a smart meter.Thanks

Today 15:46 I got an email notification from OVO that there are finally Energy Experts in my area, and to book now for £25 instead of £100.By 16:20 I'd booked for Thursday, only 2 days away and with most slots untaken. Yet my confirmation email tells me "after your visit... we’ll send you a link to make your payment of £100.00 online".How is it the full amount? The email invite says £25. Is it an error in the system?  Yes I know the original announcement said 31 August but today's email didn't. 

Do i have to claim compensation for loss of power i.e. No Electricity or are you looked after automatically.

Hi, just a quick question that I hope someone can answer to ease my anxiety. My energy provider is Octopus and I’m on a fully electric Economy 7 tariff, with a manual meter. Typically I’d give them my night and day readings and later that week they’d deduct the amount used from my balance, but since the end of August they’ve taken no payments from me. I still provide regular readings and am building up credit in my account for when (I presume) they’ll take the backdated amount, but should I be worried? Does this happen from time to time? It may have something to do with them thinking I had a nonexistent second meter in my property for a while and then finally listening to me (I’d told them for months that it didn’t exist and I only had one meter, the one I provide regular readings for,) and having it removed from my account, but I wanted to know if anyone could reassure me that I’ve taken the right steps and that I hopefully don’t need to worry.

Engineer fitting new meter today told me that only the storage heaters are wired up to night time tariff. This is at odds to what I had been led to believe - that all electricity used during those hours is charged at the lower rate. Which is right?

When I transferred from SSE to Ovo I came across with a credit of around £70.  I usually had a monthly charge of around £150 (give or take) which is about £5 a day; some were cheaper than this. Then, inexplicably, the next month I was charged  £817 - which equates to £27 a day. Then I went back to around £150 a month.  There is no way on earth that I would have used this much in one month. My DD has been put up to rectify this debit. I have contacted Ovo via their chat thing but have not had a satisfactory answer or explanation when I have questioned this massive bill.On 12/06/23 I sent an e-mail complaint querying this bill but other than the obligatory “we acknowledge your e-mail” which they state that they will contact me within 8 working days - I have had no further reply or any form of communication. This is a diabolical service from Ovo and I was wondering if anyone else has had this type of poor service? How they rectified it and what I should do to get this bill looked into by

Hi, we're on an old fashioned fuse board and are having a new consumer unit fitted. Electrician came round yesterday and says we need an isolator switch fitting before he can do the work. Can anyone advise how i go about arranging this ? Cheers Stu

Hi, already had OVO account set up for one property, now other property has been transferred to OVO. How can I add a second property to view online on my account? Each has a separate account number, but when I try to set up a second online account it takes my email address and only lets me see the first account.

So, some people are lucky enough, or unlucky enough depending on your lifestyle choices, to live in a house with a Dual-Rate meter. You probably didn't know you had one when you moved in. You checked the area, the schools, the bus-routes etc, but it didn't cross your mind to count the registers on your electricity meter. Of course not... No-one does that...Dual-Rate meters have TWO registers, Peak and Off-Peak, sometimes labelled Normal and Low, or even a cheerful little Sun and Moon. Off-Peak electricity is charged at close to HALF the unit rate.Lemme say that again. HALF. Half price electricity...Usually there are 7 hours of off-peak timing, which is why it's sometimes called Economy 7. Some people think it means Economy After 7pm. It doesn't...But are you Sure you know exactly WHEN your seven hours are? Many of them are Midnight til 7am, or 00:30 to 07:30... But there Are some weird and wonderful set-ups out there...There's even Economy 10, for example. Off peak electricity with tim

Hi there, I am getting regular txt messaging and even CALLS on my mobile number from “OVO” THEY SAY THERE ARE regarding my final bill, is this real Ovo ? if not how do they have my number, my name and knows that I just recently closed the account ?

Are there different rates for OVO customers on the Simpler Energy plan who pay by direct debit compared to those who pay on demand? I have seen a few posts that mention paying by direct debit is cheaper by approximately £200 per year, but does this apply to OVO or is this in reference to other suppliers? I currently pay by direct debit but nowhere on my bill does it state that there is a discount for paying by direct debit. I understand that bills are higher in winter than summer, and that charges have increased. I have factored this into my workings. I am not interested in OVO helping me to budget as I am able to do this myself. I just want to know if there is a financial penalty with OVO for customers on the Simpler Energy plan who cancel their direct debit and pay bills on demand. For information, I have smart meters for Gas and Electric, so readings are automatically sent monthly and my OVO account is currently over £1000 in credit. Many thanks in advance.

Hi,This might get long.We recently discovered a huge underground water burst that apparently had been leaking for about half a year. Our water bill only comes twice a year so it wasn’t noticed quickly at all. We fixed it within 10 days of noticing it.We had been having trouble with our gas meter readings. The smart meter stopped sending automatic readings, and when I attempted to put in manually, it kept saying “error” or that the number didn’t match with our previous reading. I called SSE (before the merge) and they also said it was abnormal but didn’t do anything to help solve. I called about once a month because I couldn’t submit a reading. I now know this is because of the water leak.Our account shows that during those 6 months of big water leak, we used 100,000 or even 200,000 kWh of gas. This a huge amount that obviously wasn’t being actively used. Before and after the leak we were using maybe between 10,000-12,000.Our gas balance shows over £4,000 for only 6 months. Again, this

Hello all, looking for some advice - the app and website keep taking me round in a loop when I try to tell them I’m moving next week- just round and round the help page and another page saying to click contact us… which takes you back to the help page with no way of contacting them online. Any ideas?

Hi I'm just wanting to cancel my SEG contract but haven't had any luck getting through to the right people at Ovo. I sent an email asking to cancel on 1st September and have sent follow up emails with no reply. I called last week and was told someone would call me back that week but no one did. I've moved from Ovo to Octopus and want to join Octopus Agile for my export of electricity which pays much more than Ovo do 🐙 

Hey all! So I have a few outstanding issues with Ovo and want to calculate a rough estimate of compensation owed. They are no longer my supplier.I spoke to an online chat person who actually asked me what amount I was expecting.So I'm trying to work it out 🙂Anyone know if there is a compensation amount for failure to log and respond to a complaint? (8 weeks ago). It's mentioned on the Ovo website and is extremely vague in timescale (which seems to be a breach of regs), but I can't find an amount and can't find the correct topic on the OfGem site.

Hi, Just wondered if someone can tell me what hours the engineers normally work.  I booked a meter repair/replacement today and have waited in all day.  It’s now nearly 5pm so can’t see him turning up now, or do they work till later?

Just been looking at all the problems people report experiencing when dealing with grief of parent who was named as account holder dying. Why is it apparently so difficult and complicated to just change account holder name? Question/situation:My mother is named account holder (so as to qualify for winter fuel payment etc as was only in receipt of basic pension), HOWEVER I have ALWAYS paid bills by DDM from my bank account, email for account management is mine, contact phone number is mine. Current fixed rate plans run until March 2022. Mother dies and all I want is for account holder name to be changed to mine, NOTHING ELSE CHANGES - can this simple name change be done?    YES or NO If NO then as as long as DWP are told of death so stop pension and age related payments seems to me simplest thing is do nothing (at least until plan comes up for renewal in Mar 22) and let account continue to run as it always has, because the last thing I need now is weeks/months of problems trying to get

I was contacted by this fake OVO Facebook page yesterday purporting to be OVO Customer Services.  They obviously trawl the internet looking for OVO customers who have been posting about problems with billing etc.  They pose as an OVO advisor who is there to sort out your problem and begin by telling you that they need to verify your account using your bank details, name, telephone numbers, email address etc.  They then try to lure you into a system they tell you that is designed to test your identity using all of your card details.  I did not follow this but instead contacted my bank and advised them of the situation.  I think it’s important that OVO are made aware of this as with so many elderly and vulnerable people there is huge potential for fraud here.  Hopefully someone on here will know how to pass this to the right place within the OVO organisation.  

Hello Last week I got installed credit smart meter for gas and electricty. However, I have no access to the online account as it still says I have PAYG. Additionally, OVO says that my Gas account is credit but according to them my electric still shows as standard PAYG. Anyone has experienced this before? I have called and chatted multilple times and nobody seems to be able to fix the problem

As a new customer and one who has normally paid my bills quarterly I have a question as regards to the direct debit method. I was under the impression that your monthly payment can change for example if you use more energy, I was also under the impression if you used less than what you pay monthly that difference gets refunded. Well ive only had two bills, the first one because of being a new customer was a fair bit short of my monthly debit amount but the full amount was taken, now for this month I received an e-mail asking for my meter readings which I submitted, on checking my account I notice it said as I had not submitted my meter readings they had used an estimate, then underneath it had my submitted readings which were less. The correct monthly amount was taken out in this instance but it shows my account as £69.00 pounds. So is this amount an overpayment from the first month plus the difference between the estimate and reading for the second month? If so I thought this got re-c

Can someone please tell me where I go from here ?  My sisters died  ( 7th June) leaving her account  £500 in credit,  so I phoned ovoid up to explain this they said " we will move the direct debit into your name then we will move the refund into your account, its the 7th of August now so for the second time I've been on the phone to ovo and they have sent my refund into my dead sisters account and there is nothing they can do  !! There must be something they can do?