Tutorial

How to book a smart meter appointment on your online account or OVO app

  • 28 September 2021
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How to book a smart meter appointment on your online account or OVO app
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Still having to submit your traditional meter readings every month? There’s an easier way to make sure your account is up-to-date!

 

You may have heard, smart meters are pretty great! - Not only do they send us your readings automatically, they’re also a vital tool helping us decarbonise the energy grid on our journey to Plan Zero.

 

So how can you go about getting one installed?

 

The easiest way to get the upgrade booked is by logging in to your online account or OVO app (download for Android or iOS). If there’s appointments available in your area, you’ll see this message on your Homepage:

 

Exact appearance may vary

 

Interested in arranging an engineer’s visit? Click ‘Book Now’ to access our online booking form:

 

Exact appearance may vary

 

This online booking form asks a couple of details about your home and current meter setup, enter these detail and click ‘Next’ to see the possible appointment slots currently available:

 

Exact appearance may vary

 

It’s worth bearing in mind when you pick a time and date - you’ll need to ensure that you (or someone over the age of 18) will be around for the duration of this time slot. Once the engineer arrives it’ll take around 45 minutes to install each meter.

 

Once you’ve chosen the best appointment slot for you, you’ll then need to confirm your contact details and the contact details of whoever will be at home to greet the engineer (if this isn’t you). We’ll then send you an email to confirm your booking. You’ll also see a confirmation message on the Homepage of your online account:

 

Exact appearance may vary

 

Had a change of plan? You can cancel or rearrange your appointment (with at least 24 hours notice) by clicking ‘Manage booking’. If your booking’s within the next 24 hours, reach out to our Support Team who’ll be able to get the upcoming booking rescheduled.

 

Once the new meters have been fitted you might notice a pause to your billing whilst we get the meter details updated. Within 6 weeks of the install date you should see the new meter details by clicking on the ‘Meter Readings’ page:

 

Exact appearance may vary

 

Been over 6 weeks and your meter details are still not updated? Reach out to our Support Team who’ll be able to take a look into this for you.

 

Once the details are updated you’ll be able to start viewing your smart meter usage data via the ‘Usage’ pages and your live billing will resume using your new accurate smart meter readings.

 

Welcome to your new much smarter online account!

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 


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