Green tech & greener living

Does anyone know if the Daily/Monthly budget limit on the Smart Meter is based off your Direct Debit Payment? or is it based on average usage? or something else completely? E.G. my monthly Direct Debit is £119, so is my daily budget based off not exceeding my monthly DD?  Any Comments are appreciated!

After my central heating boiler failed to fire up, discovered a blank display on my meter (pressing A still gave no display). After talking to OVO they thought it was almost certainly a battery failure and sent out an engineer for a fix. Turns out he had to install a traditional meter because it was out of hours for OVO to give codes for a new smart one. This means that we have to yet another visit to have a new smart meter installed Questions are: Why can't a battery simply be replaced under such circumstances. Should be quick and easy. It it isn't easy, why on earth not? Why can't the unit send a warning beep to us and send a message back to base when low battery is detected?

Hello,I have an old British Gas electricity smart meter installed in a cabinet and would appreciate some advice as to whether we have enough space for a SMETS2 smart meter. Hopefully the attached photo will show the current setup.The cabinet is near the ceiling and the bottom of the cabinet is  2.25m from the floor (we receive our electricity supply from an overhead cable). Many thanks for any advice. 

Himy indoors display doesn't show the consumption of gas for a few weeks now. the gas meter shows “Rejected” on the screen when I press any buttons.Any idea what could be?thanks

Updated on 29/10/25 by Ben_OVO At OVO we often provide a Geo Trio IHD during all new Smart meter installations. Whilst these devices are not CAD-enabled you can find out how to connect this device to your WiFi for software updates in this guide. We also really recommend the usage pages of your online account or OVO app (download for Android or iOS) as another place to access all this great smart meter data. A lot of customers will also have a Chameleon IHD installed by OVO. These devices are not CAD-enabled if installed by us. However, you can find out how to connect this device to your WiFi in this IHD guide.  We presently don’t offer a Consumer Access Device (CAD), but can help you pair one to your meter if you’ve purchased your own - speak to our Support Team to get this sorted. As I now understand it, about the smart 2 systems display unit. There seems to be 2 types of the same IDH3 units.  CAD version & NON CAD Versions,    It is explained In the manufacturers PDF file.   Avai

I need to find my smart meters. Can anyone tell me where to look please?

I have looked and looked and I cannot fine a customer number that's only 4 digits anywhere, would this give account information or more specific results to the IHD?  Also is there a way to save battery consumption on the unit by shutting off display or is it an in and off affair?  Thank you in advance all! 

Hi, The OVO engineer has refused to install the gas smart meter (there is currently a BG one in situe but the OVO meter is considerably larger. Apparently the "Earth Ground Cable" is preventing the meter being "raised" to install the OVO smart meter in place of the BG one. Whilst its frustrating that there was no standardisation of the sizes *at the very least*, I have just spoken to an electrician who I used to meet at my networking group and he thought the installer must have been a "wet behind the ears type who didn't want to bother". I have to say I was very surprised that a qualified engineer wouldn't do something as basic as this as part of the installation as it looks like its a simple matter of unscrewing the cable connection and moving it to the back of the pipe. I've attached pictures - could you tell me what needs doing so that the "fully qualified" engineer can come back and finish the job.

 Hope someone  can help. Our gas smart meter is not communicating, I did contact Ovo via the chat. They asked me to fill out a questionnaire, which I duly did, & haven't heard anything since. The problem is the meters display has bad condensation on the inside of it, (pic) making it impossible to read. It also doesn't respond to any button pressing and is making a noise. There clearly is a problem with this meter, and would like it looked at asap, as my bills seemed to have increased, probably due to an estimation on the gas.I look forward to your reply.Regards.

I moved across to a smart meter on 22 July 20.  The IHD is a Chameleon display, and it was all working fine for the first few weeks barring the odd blank screen which having read around the threads was expected as some work was done in the background to commission my meters etc. I came home from work late Friday night, 21 Aug, to find that while the meter was still functioning, pretty much every single bit of data was now showing up as blank, this after it had been working for the first few weeks.  It’s not a communication issue - it’s on the kitchen window ledge, something like 6 feet from the pantry where the meters are, and it has been working fine until now.  Having checked the meters themselves they seem to be working ok and have readings on them that look sensible.   Any ideas on the IHD?  I’ve attached a couple of photos to show what I mean.  Thanks in advance.  

We have no gas supply to our property. The boiler is displaying fault codes indicating lack of supply and there is no gas at the hob. Note that there is a known issue with a (Cadent) mid-low pressure regulator at our property and this is due to be removed 17Feb. OVO will be fitting a mid-domestic pressure regulator at the meter the same day.I called Cadent. They asked me to look at the meter and press button A. When I told them the meter displayed VEND mode, they said they could not help and that my only next step was to call OVO. Unfortunately, there seems to be no number for OVO that works on a Sunday!I cannot see from the forum what to do. VEND mode seems to relate to pre-payment. We pay by DD and are in credit and have been for a long time.I am confident the issue is probably with the Cadent valve (again) and I explained all this to the Cadent helpline today but they insisted the VEND mode display means I have to contact OVO. I have emailed OVO and got a reply including “Our aim is

I use a Sony smart tv to view BBC I Player. It used to perform without a problem. Since having a smart meter fitted a month or so ago it continually disconnects from my hub at about 25 minute intervals particularly in afternoons. I understand the smart meter sends messages via ( it’s own Wi-fi ) at this sort of time period.Has anyone else had this sort of interference. My Tv connects using the 2.4 kHz frequency from my hub.

I would like to join the ‘Better Smart’ tariff which entails getting smart meters. The problem is that our electricity and gas meters are on opposite sides of the house, with a distance of 16m, 2 external and 3 internal walls between them making connectivity unlikely.I don’t want to get a smart gas meter that does not connect, as it presents no advantages and only the disadvantage of having a battery that runs out and makes the meter useless within 10 years (so not environmentally friendly either). I appreciate that the presence of neighbours’ SMETS2 meters could provide connectivity via a mesh network, but this is not a possibility in our case.While OVO Energy provides a relay for SMETS1 meters, is it correct to say that this is not compatible with SMETS2 meters, which have a different Zigbee profile - dual band 2.4GHz & 868MHz? If so, are there any plans to make such a relay (Zigbee booster) available for the HAN, if so when?Or alternatively, is it possible to only get the electr

as part of a smart meter installation will I have an isolation switch installed as well?

Our power supply has failed and UKPower networks have advised that our meter has gone into vend mode. We have a significant credit on our account. It went off at 22.15 and there appears to be no one to talk to or to get help. Any ideas?

  My contract with Scottish Power is coming to an end and I'm looking at switching to OVO or to First Utility (who are a bit cheaper). I have smart meters (Secure Liberty 100) installed by First Utility when I was with them previously. They are currently functioning as dumb meters. Astonishingly, First Utility have advised me that if I switch to them, there is no way they can make my meters smart again (except replacing them). Will the meters become smart again if I switch to OVO? Thank you  

Hi, Earlier this year, I had a smart meter fitted. I specifically asked for a SMETS2 and was told that SMETS2 would be fitted. However, whilst thinking about switching supplier, I'm told that the national database says that my address is fitted with a SMETS1. How can I tell whether I actually have a SMETS2 or 1? Thanks.

Hi,  Our Smart Meters are in a cupboard in the porch. We had the smart meters installed on Tuesday just gone and ever since then we have a very overpowering smell from the cupboard.  It doesn't smell like gas or electrics. We had UK power out and check the installation and all good. The only thing that's changed is the new meters and they had to cut a hole out of the cupboard floor to drop the meter into. This area is to ground under boarding so I got self expanding foam and I've filled the gap around the meter so no air gaps.  But still got a very horrible smell. Any ideas?