Why is my Secure Liberty 100 electricity smart meter beeping?

Hi @Jones and thanks for posting here on the Forum.

Where are you seeing the code E1 displayed?

Is it on the left side of the display on the electricity meter?

Yes!

1: OK. So that’s not an error code.

E1 refers to the tariff setting which is currently active. If you had Economy-7 between midnight and 7am, then it would read E2.

The adjacent arrow indicates whether your house is importing electricity or exporting back to the grid (eg with Solar Panels).

2: Yes, I’ve seen messages on a Smart Meter about credit, even though the home-owner was paying by direct debit. It was a Landis & Gyr meter recently installed by SSE, who are now owned by OVO. It’s odd, and I don’t understand why it occurs. But it doesn’t prevent the meter operating correctly. I’d call it a “benign” software bug.

3: And that leaves us with the beeping noise.

Is this continuous or is it a series of 5, 6 or 7 beeps which then repeats, for example?

What’s the interval between each beep?

Is it very long, like those smoke alarms that tell you the battery needs replacing by sending out a beep each 30secs?

Thank you!!’

yes, it has a single beep that lasts a second or so, then it stops for a minute and then goes again.

OK. So let’s check three other things:

a: on the electricity meter (ESME) display, is there a symbol of an envelope at the bottom edge?

b: what flashes are you getting from the LED indicators and in what colour?

c: is the message about credit/cost on the ESME screen all the time or only when you start pressing buttons? (The screen should usually display the usage in kWh)

As a bit of background information, these SMETS1 meters are currently receiving software upgrades “over the air” to upgrade them to SMETS2 capability. They will then be transferred from the proprietory network, under which they were installed, to the National Smart Meter Network.

Nothing you’ve written yet suggests that this work is connected to the faults you’re describing, but it’s at the back of my mind whilst we diagnose what’s happening.

And could you please complete the basic information on your Forum Profile page? That’s where we look for useful background data when answering questions here. Thanks.

Great advice and support in this topic!

@Jones quick check though, are you sure it’s the electricity Secure smart meter that’s beeping?

This topic outlines that a beeping Secure smart gas meter indicates low battery. This meter will need to be replaced. If it’s your your gas meter and it’s is making an electronic beeping sound, reach out to our Support team to confirm this and book in a free meter exchange.  We’re on Facebook, Twitter and our Help Centre has online chat. 

If your smart gas meter is making a strange sound that isn’t beeping, see this topic for what it is and what to do. 

Yes, I am 100% sure

Here’s some follow up questions you might’ve missed, @Jones - we’re here to advise when we know more info 

What’s the latest with this, any change? please complete this SMETS1 smart meter health check so we have allll the info to hand

I can’t find anything in the Secure Liberty electricity meter specification which suggests that it has an audible warning. I think this query has reached the limit of our available knowledge on the Forum. @Tim_OVO - can you please ask the S2 Team?

But this is a Secure Liberty 100 smart meter - pretty sure this will still be SMETS1…?

We’ve got months of this SMETS1 vs SMETS2 coming up haven’t we hahaha