Electric vehicles

Hi all,I’ve had my EV and charger for 4 months, charger has been connected via the OVO charge app since using. Yesterday evening (14th Jan) I tried to charge but the OVO charge app just kept displaying ‘Connecting to your EV charger’. I have had this temporarily before and unlinking the charger from the app and reinstalling it usually fixes the issue. Last night however it would not work at all. I tried unlinking, deleting both apps and reinstalling those, nothing worked to get them to link, I ended up having to bypass OVO Charge as I needed the car today. This evening again now (15 Jan), it still won’t connect my charger to the OVO charge app. Has anyone else had this?

Have had numerous issues, multiple chats/calls with OVO CA team, with charging Volvo EX40. Had OCA app and Volvo app car charged fine but was being double billed as running via both OCA and Volvo app. Instructed to remove OCA app and only charge via Volvo app which is connected to charge anytime for 7p kwh rate. Now car will not charge at all even though in Volvo App shows plugged in and ready for scheduled start, wake up 0% added. Now trying to establish if have Hypervolt charger in Plug & Charge or Scheduled mode (no schedule added as set in Volvo app), any help please?

I have two EV’s both added on OVO Charge. Up till around a week ago all has been well, both cars have smart charged just fine. I am now finding that smart charging does not always work. What seems to happen is I plug in an EV and charging starts but does not then get stopped/started under OVO Charge control. The effect of this is that I get charged full rate (as opposed to the 7p VAG deal rate).

Hi, I had credit on my public charging voucher from my month i was with ovo. I have since left and the credit has disappeared too ? Is that normal as the voucher had a longer expiry code and I was entitled to that voucher 

I am using the Charge app and the Hypervolt Pro 3 (bought through OVO) to charge my Volvo XC40 Recharge. It doesn’t work.  Customer service has been woeful. I have to wait for 40 minutes plus to speak to someone, who doesn’t have an answer and who promises to ‘escalate’ it. I’ve had a ‘ticket raised’ which amounted to zero contact. I’ve sent three emails and had no response to any of them.  So what’s happening…The car doesn’t charge through the app. I set the schedule, wake up the next day and nothing. I thought it might be the fact that Vovlo settings have their own schedule internally - I disabled it. It worked. Then it didn’t again. When I looked, something between the app and the car had switched the Volvo’s internal schedule on again. This morning however, that wasn’t the case at all, it was still disabled but the car hadn’t charged. When I went to bed last night the schedule was set for it all to be done by 0700 this morning thr

I have just taken delivery of an R5. I have been using the OVO Charge App to smart charge my Skoda Elroq with great success. I have added my new R5 to the OVO Charge App using my MyRenault credentials without error. So far everything looks good. I plugged in the R5 to my “dumb” charger and the charge started straight away like it does with the Elroq, however the OVO Charge App never sees the R5 as being plugged in and therefore (I’m guessing) never tries to control the charge. Anyone got any clues as to what is wrong?

I’m getting quite confused with solar & battery used with anytime.Is this even possible on ovo? I seem to think I might be best changing to octopus, we are looking at getting solar and a Powerwall 3 installed, we are currently using charge anytime with an indra pro and the more I look the more i’m confused if we can A: actually charge the car when excess solar, assuming we generate enough, B: use any kind of time of use tariff with anytime to charge the battery at a cheap rate C: have this battery boost addon with a Powerwall? I can’t even see battery boost any ware on my ovo page, D: Export rate prices, I think ovo will pay 12p excess for a install not done by them?

Hi I pay £37.50 a month for home charging. I now have £120 available to me for public charging. Can anyone advise me how I use my public charging credit as it's not clear to me.Thanks

I have a Volvo V60 T6, which my app recognises, but the App charge history is going an ‘unknown device’ and the T6 being charged, which almost double the kWh compared to the charger App and the Volvo App. Any ideas?

Looking to see if anyone has converted their Indra smart pro from WiFi to Ethernet Mine is on WiFi but it’s not reliable so want to move it to Ethernet getting hold of Indra is difficult and all I have had so far is one response saying any loc electrician can do the work  but I am sure you would need to go into the settings on the installer app to tell the charger to use Ethernet instead of WiFi  so can anyone confirm if this can be done without being a registered Indra installer ? 

I have a brand new Hypervolt pro 3, set to a smart schedule charging period. Using charge anytime. The period begins at 11pm and ends at 7am.  When I plug in the charger, both OVO App, Tesla app and Hyper volt app all have the same charging schedule and all are set to charge to 100%.  the OVO app states that the charger will start, in time to allow the car to finish by 7am. But the charger never gets the car too 100%, always stopping at some point in the 90s.   the charger is often delaying starting until 1 or 2 am, but then not getting to its desired level.  anyone experienced this or have any idea how to ensure the charger gets the car too 100%

Since updating the charge time app my devices have been wiped off my account. I have tried deleting and reinstalling the app. Logging out and back in but it lets me connect the car however it doesn't show as a device in my account settings and when I try and add the charger it gives error something has gone wrong please try laterthis has been happening for two days now. I have a monthly plan with 1000 units paid for on my account however as the car is not registering I am being charged at full price the two charges I have done this month have cost £40 so far, I have raised a ticket through the ovo service yesterday but not had anything back as yet.has anyone experienced this ? 

Hi there,I am an OVO customer and got very excited when Charge Anytime was launched.However, I’ve just discovered my Polestar 2 isn’t compatible. Quite staggering.How is this possible when the Volvo XC40 and XC60 are?Am I missing something?Thanks. 

Hi AllI’m new to both EV’s and the OVO Forum so please be kind to this old bloke!So, an EV wasn't on my radar until some great deals recently hit the market and I reckon I’ll take the plunge.  My electricity supply deal with OVO has recently come to an end and I now need to think about a new deal.  I have had a survey done by a local EV Charger installer who has fitted lots in the area and has good reviews.  I have estimates for a Hypervolt Home 3 Pro 7.4kW and a Zappi 7kW.  I am happy with the installer and prices but I don’t want to make any mistakes.I can get the charger installed before the car arrives as the car is a factory order.I suppose what I am asking;  is there anything I need to consider before I sign up to a new OVO Energy deal?  If I sign up to a new deal now are there any issues I need to think about when my new vehicle arrives or is it just ‘plug and play’.  Also does anyone have any experience with the chargers I have mentioned or