British Gas cancelled the appointment to fit smart meters because they have not o afoot of clear space around them.

They refused a pre-installation survey.

Second try: the installation was cancelled because they did not have any meters.

Third try: I had to give an alternative location or fit a (meter) box. Meter boxes were introduced in the 70’s and used continually ever since.

Do I take this up with Ofgen, as BG make it very clear that it’s my problem.

To rub salt into the would, my neighbour had Siemens out to install smart meters at his house, a couple of weeks ago.

All comments will be appieciated

Hey @robpattison ,

As far as I can tell, there should be enough space for a gas meter in the existing location, but I’m not so sure about the electric as that meter box is rather… Compact…

I’d probably suggest looking at whether a larger meter box for the electric might help, but I also think that a second opinion from an actual engineer might help. Luckily, I happen to know one (rather convenient, right?)!

Let me see what @Lukepeniket_OVO thinks. He’s not always available, but if he gets a chance he’ll try to stop by. :)

I recon an Alcara will fit with 30mm+ free space either side. 

Even the next size meter box would not satisfy BG’s demands of a foot on either side

I can definitely say that a Three-Phase Meter won’t fit, smart or not.

However, OVO did let me visit their Smart Meter lab a couple of weeks ago and I got to see a whole bunch of different smart meters. An Aclara isn’t much wider than whatever that current one is and I’ve known engineers like Luke be able to squeeze both Aclara electric meters and Flonidan gas meters into fairly tight spaces.

I think the BG engineer was just being fussy. You can’t possibly have a foot either side of the meter in a meter box and I know of literally thousands of properties where the electric and gas meter are side by side in one form or another.

Engineer being fussy? I haven’t got beyond the call centre yet. It’s these little H…,  thats calling the shots. I have to do what the say, or else.

Ahh… Now I see where the problems lie.

Tell you what, next time you talk to them, it might be useful to tell them that a forum volunteer who helps out at a competing/rival supplier - and has never even worked in the energy industry himself - has already figured out the solution and that it is likely possible to upgrade both meters. And that if they refuse to do the job, you’ll leave BG completely.

I don’t like to plug OVO too hard, but if you did want to switch over, you can use https://switch.ovoenergy.com - but only if you want to!

Thank you for your reply;

I am considering switching, I am tired of dealing with these idiots.

I didn’t mention that way back in the 1970’s I was a Test & Meter Inspector with the old North Eastern Electricity Board, so do have knowledge of meter installations.

No worries. We’ll be here if you need us. Just need to let you know that the forum volunteers are taking a break over Christmas, including myself. We’ll try to be around, but we’d like to apologise in advance for any slow replies!

And wow, you do have a long history!