Welcome to OVO and your new home!

Great work for letting us know you’ve moved in (just in case others reading this haven’t done this yet, you can do this here or by contacting our Support Team). When we create your account we’ll check the date you moved in and the meter readings on this date and create you an account starting from this point. If you’re having trouble finding your meters or opening meter readings it’s always worth speaking to your letting agency or landlord as this information should be listed on your ‘check-in’ report.

As you’ve given us the wrong readings by mistake, these can be corrected. It might be worth taking a photo of the meters showing the correct readings and sending this to our Support Team, who be able to update your starting reading. To save having to take the readings in future, we’d really recommend looking to get a smart meter installed, which will send us the readings automatically.

 The easiest way to keep an eye on your new account is by logging in to your online account or downloading our app (available for iOS and Android)

There’s more tips on how to manage your energy account when you move home on this great guide and other moving house advice on this handy checklist. 

Good luck with the unpacking. 

I have just gone onto my online account for it to say I owe them over £1000 for gas.

They have totally got the starting gas reading wrong how can I have used £1000 in one day before I even moved into my new property 

Hi @Elizabeth Drew ,

Please talk to OVO Support directly about this: https://ovoenergy.com/help .

They can fix this stuff - but we can’t via the Forum.

Hey @Elizabeth Drew, 

Our volunteer @Blastoise186 is right in giving you the best contact options. Our support team can help resolve this for you and get you on the correct path. 

Keep us updated on your progress