Entered wrong meter reading when I moved in - can this be changed?

I moved in my current studio flat apartment around 7 months ago and I have completely forgot about paying the bills. The record said that I provided a reading in Dec which I don’t remember doing. and 

I just went on to my OVO account and looked at the bills and because I haven’t provided meter readings, they were all estimates. Some were reasonable but there were a few months that reaches unbelievable amounts. I live alone in a studio flat and it was shown £1800 in one of the months, which is impossible. I am going to get a meter reading and supply it asap. But my question is when I get my reading, how do I backbill or do a reversal in a way to get my previous bills recalculated.

Any advice would be appreciated. Thanks.

Hi @Ovo_User_397 ,

Easiest fix: Just submit a meter reading ASAP. Your latest bill will be recalculated automatically and should fix more or less everything. If you’re owed money as a result, the system will figure that out for you and knock it off the latest bill. Do not attempt to get a reversal or modification to previous bills - that won’t help in this instance. Simply feed OVO the data to generate the latest one with instead.

I strongly recommend you get a Smart Meter to avoid a repeat of this issue. Book the upgrade via https://smart-booking.ovoenergy.com .

Hey @Ovo_User_397,

One of our volunteers, @Blastoise186, has given you spot-on advice here. If you supply us with an up-to-date reading, your account will adjust the billing to the new reading date. You can find more information on our how billing works guide under “Do I have to pay an estimated electric bill?”.

Let us know if supplying the readings balances things out for you. 😊 

Hi ChristopherS_OVO, Blastoise186 

I just did a meter reading but when I was about to update it, I found out an issue with the numbers. A previous record in the account is 09081 in Dec, which I don’t remember doing it myself. And today, when I checked the meter, it says 02413 which doesn’t make sense. Does the meter reset at some point or what that previous reading false? Should I still update it? I am really confused and is there any advice on what to do in this situation?

You should update it with the latest reading anyway - manual readings override ALL estimates like the ones you saw.

Please also show me photos of the meter itself. It MAY have gone round the clock - I can check for that if I see what meter you have.

Thanks for the reply Blastoise186. Here is my meter
 

Ah yes, I see the problem. That meter has definitely gone round the clock and back to zero. OVO’s systems are designed to detect this upon a reading submission and handle it automatically by factoring in the “reset” into the calculations. Submitting a reading now will correct the situation and you won’t see it again for another 90,000 units, by which point that meter will probably be removed from service anyway.

I’d definitely recommend getting Smart Meters sooner or later though, so that you can have the readings submitted automatically - one less thing to worry about. If you aren’t keen on OVO knowing much, you can always set the read schedule to Monthly which would purely send ONE reading a month. For the best experience though, you may want to consider Daily or Half-Hourly readings. You can change the settings whenever you want - just ask OVO Support.

https://smart-booking.ovoenergy.com to get that set up.

If you have any questions about any of this, let me know here and I’ll swing by again.

I have just gone onto my online account for it to say I owe them over £1000 for gas.

They have totally got the starting gas reading wrong how can I have used £1000 in one day before I even moved into my new property 

Hi @Elizabeth Drew ,

Please talk to OVO Support directly about this: https://ovoenergy.com/help .

They can fix this stuff - but we can’t via the Forum.