Hello
Im Just about to move into a house that was repossessed and the services are either disconnected or capped. What’s the process to get it back up and running? I called ovo they said to call uk power and uk power said call ovo…! Also how long does this all take if anyone has an idea?! Thank you
Best answer by Abby_OVO
Hey
I’m glad to see a couple of our community members have already stopped by with some advice on this one.
There’s probably a few things that might make the end result process slightly different, so I’d like to ask a few questions before I direct you to the Support Team.
Is it the electric supply that seems to be off and needing re-instated, or is it gas? Or even both? I understand you may not know if the supply has been disconnected of just capped but this can also change the process of having this corrected.
I would highly recommend contacting the Support Team so they can start the processes and make sure to get moving in the right direction. They’ll book either a new meter install or re-energisation as an appointment.
We have a couple of topics which might be helpful here:
I hope this helps, do let us know how you get on.
+1Hey
I’m gonna ask
If you have documents that say you now have possession yourself e.g. County Court Judgement, High Court Writ, Repossession Order, Bailiff Letter, High Court Enforcement Officer/Sherriff Letter, Tenancy Agreement, Bill of Sale to you or something to that effect that says you’re now allowed to be there, having that handy will help a ton. Nothing against you - this stuff basically just means OVO can take care of some paperwork in the background if needed.
But IIRC you can get the gas supply uncapped by the Gas Transporter and Electricity back on via the DNO.
We’ll double check this, so please bear with us!
+5Usually your chosen energy supplier would get the local DNO and Gas transport company to re-make connection.
You often have to prove ownership so it’s worth waiting for a response as suggested above
Hey
I’m glad to see a couple of our community members have already stopped by with some advice on this one.
There’s probably a few things that might make the end result process slightly different, so I’d like to ask a few questions before I direct you to the Support Team.
Is it the electric supply that seems to be off and needing re-instated, or is it gas? Or even both? I understand you may not know if the supply has been disconnected of just capped but this can also change the process of having this corrected.
I would highly recommend contacting the Support Team so they can start the processes and make sure to get moving in the right direction. They’ll book either a new meter install or re-energisation as an appointment.
We have a couple of topics which might be helpful here:
I hope this helps, do let us know how you get on.
Hey
I just wanted to see if you got this resolved in the end?
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
