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Final Statement / continued threats

  • May 27, 2025
  • 4 replies
  • 147 views
M
Rank 1

Why do OVO continue to threaten me with debt recovery when I have a letter from them telling me to do nothing since my final statement is ‘on hold’?

Best answer by Nukecad

That would usually be a case of ‘The Left Hand  not knowing what the Right Hand is doing’

If it does actually get to the stage of a Debt Collection Agent contacting you - (and most probably it won't get anywhere near  that) - then we have a guide on how to deal with collection agencies:

 

    4 replies

    M
    Rank 1
    • marmmit
    • Author
    • Rank 1
    • May 27, 2025

    Why when I have a letter telling me my final statement is on hold and I quote ‘You need to do nothing’ I get texts threatening me with debt recovery?

    Blastoise186
    Super User
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    • Blastoise186Super User
    • Super User
    • May 27, 2025

    Hi ​@marmmit ,

    Sounds like you may need to call 0800 069 9831 for this one.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Nukecad
    Super User
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    • NukecadSuper User
    • Super User
    • Solved
    • May 27, 2025

    That would usually be a case of ‘The Left Hand  not knowing what the Right Hand is doing’

    If it does actually get to the stage of a Debt Collection Agent contacting you - (and most probably it won't get anywhere near  that) - then we have a guide on how to deal with collection agencies:

     

    I said, Hey - Watts going on.
      Chris_OVO
      Community Manager
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      • Chris_OVO
      • Community Manager
      • May 28, 2025

      Hey ​@marmmit,

       

      Welcome to the community! 

       

      This combines your two separate discussions into a single thread for clarity, a suggestion made by ​@Nukecad. You've already received excellent advice and a link to a helpful article containing further details. Have you had an opportunity to review that article?

      Renewable energy jokes never get old.
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      OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.

      OVO (S) Gas Limited is part of OVO Group Ltd

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