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Final Statement / continued threats

  • May 27, 2025
  • 4 replies
  • 128 views

Why do OVO continue to threaten me with debt recovery when I have a letter from them telling me to do nothing since my final statement is ‘on hold’?

Best answer by Nukecad

That would usually be a case of ‘The Left Hand  not knowing what the Right Hand is doing’

If it does actually get to the stage of a Debt Collection Agent contacting you - (and most probably it won't get anywhere near  that) - then we have a guide on how to deal with collection agencies:

 

4 replies

  • Author
  • New Member*
  • May 27, 2025

Why when I have a letter telling me my final statement is on hold and I quote ‘You need to do nothing’ I get texts threatening me with debt recovery?


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • May 27, 2025

Hi ​@marmmit ,

Sounds like you may need to call 0800 069 9831 for this one.


Nukecad
Plan Zero Hero
  • Plan Zero Hero
  • Answer
  • May 27, 2025

That would usually be a case of ‘The Left Hand  not knowing what the Right Hand is doing’

If it does actually get to the stage of a Debt Collection Agent contacting you - (and most probably it won't get anywhere near  that) - then we have a guide on how to deal with collection agencies:

 


Chris_OVO
Community Manager
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  • Community Manager
  • May 28, 2025

Hey ​@marmmit,

 

Welcome to the community! 

 

This combines your two separate discussions into a single thread for clarity, a suggestion made by ​@Nukecad. You've already received excellent advice and a link to a helpful article containing further details. Have you had an opportunity to review that article?