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marmmit
Rank 1
May 27, 2025
Solved

Final Statement / continued threats

  • May 27, 2025
  • 4 replies
  • 271 views

Why do OVO continue to threaten me with debt recovery when I have a letter from them telling me to do nothing since my final statement is ‘on hold’?

    Best answer by Nukecad

    That would usually be a case of ‘The Left Hand  not knowing what the Right Hand is doing’

    If it does actually get to the stage of a Debt Collection Agent contacting you - (and most probably it won't get anywhere near  that) - then we have a guide on how to deal with collection agencies:

     

    4 replies

    M
    Rank 1
    marmmitAuthor
    Rank 1
    May 27, 2025

    Why when I have a letter telling me my final statement is on hold and I quote ‘You need to do nothing’ I get texts threatening me with debt recovery?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    May 27, 2025

    Hi ​@marmmit ,

    Sounds like you may need to call 0800 069 9831 for this one.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Nukecad
    Super User
    NukecadSuper UserSolved
    Super User
    May 27, 2025

    That would usually be a case of ‘The Left Hand  not knowing what the Right Hand is doing’

    If it does actually get to the stage of a Debt Collection Agent contacting you - (and most probably it won't get anywhere near  that) - then we have a guide on how to deal with collection agencies:

     

    I said, Hey - Watts going on.
      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      May 28, 2025

      Hey ​@marmmit,

       

      Welcome to the community! 

       

      This combines your two separate discussions into a single thread for clarity, a suggestion made by ​@Nukecad. You've already received excellent advice and a link to a helpful article containing further details. Have you had an opportunity to review that article?

      Renewable energy jokes never get old.
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd