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Asked for a meter reading, yet giving me an error and not letting me enter it - what can I do?

  • September 22, 2025
  • 3 replies
  • 86 views
M
New Member**

Hello, I’ve just moved into a new apartment and it’s prompting me to put in a meter reading. I know how to put it in and read it. However, when I write out the meter reading the website gives me an error. On the app, it doesn’t allow me to put in the reading at all, giving me an error before that point. Could this be because there have been no previous energy readings? 
thank you. 

Best answer by Ben_OVO

Good morning ​@MakPole and welcome to your new home, to OVO and our Forum.

 

I can see ​@Blastoise186 and ​@BPLightlog have come through with some helpful advice here. To confirm, if you’ve moved into a home supplied by OVO you’ll need to set up an account with us before doing anything else. When you set up an account, you’ll then have the option to put in the opening meter reading(s). You can set the account up here, or by calling 0330 303 5063. You’ll be able to put in the opening read, add your contact details, select a tariff and set up a Direct Debit if you wish.

 

Once the account is set up and you’ve received your welcome emails, you’ll then be able to log into the online account and app. I’ve included some guides below for the move-in process, and for using the online services 👇

 

 

Let us know how you get on, and feel free to ask any further questions you might have!

3 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • September 22, 2025

Hi ​@MakPole ,

You may need to set up your account by phone in this case - try 0330 303 5063.

If you already have an account, you can use Live Chat instead via https://ovoenergy.com/help and someone can help you get that reading in.

More details of how to get in touch are below

 

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BPLightlog
Plan Zero Hero
Forum|alt.badge.img+5
  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • September 22, 2025

Hi, when you say ‘just moved in’ have you set up an account?

You won’t be able to use any previous account as that either has, or will need to be closed.

There is a guide for this

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Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • Answer
  • September 23, 2025

Good morning ​@MakPole and welcome to your new home, to OVO and our Forum.

 

I can see ​@Blastoise186 and ​@BPLightlog have come through with some helpful advice here. To confirm, if you’ve moved into a home supplied by OVO you’ll need to set up an account with us before doing anything else. When you set up an account, you’ll then have the option to put in the opening meter reading(s). You can set the account up here, or by calling 0330 303 5063. You’ll be able to put in the opening read, add your contact details, select a tariff and set up a Direct Debit if you wish.

 

Once the account is set up and you’ve received your welcome emails, you’ll then be able to log into the online account and app. I’ve included some guides below for the move-in process, and for using the online services 👇

 

 

Let us know how you get on, and feel free to ask any further questions you might have!

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