Ive just moved into a new home, I have a gas meter but no smart meter. I need to set up paying for my gas, but can't figure out how. I can only find how to pay for both gas and electric, not just gas, as my electric is with someone else.

How do I do this? I've never been with OVO or SSE before 

Howdy @Cosmikdebris ,

To set things up, you need to contact Boost in that case. It’s either via Live Chat at https://www.boostpower.co.uk/help or by calling 0330 102 7517. They can also discuss moving you to OVO Pay Monthly as well, which is something I’d recommend doing.

You may also find it easier to move both supplies to be with the same supplier. I’ll let you decide which one to move should you wish to do so.

Bought a house and are due to move in in 3 days time (myself, partner & my 5 year old daughter).
currently the house is on a PAYG meter, which doesn’t have a key/card left and has no gas or electric supply- emergency credit isn’t available to be added and the meters both say they’re -£64.00 in debt. Despite asking the current owner to call and fix this she insists it’s “de-energised” and there’s nothing more she can do- which I find bizarre. Id just like to know that when it comes to moving in, we can at least switch on a light so we can see (after all it is Dec, and it gets dark at 4pm now). 
our current supplier is BULB who are great, we get through to them immediately, always have had great customer service with them, but unfortunately they say it will take 5 days to switch our supply over, from the date we move in. 
 

Has anyone else had trouble contacting OVO, I can’t do anything online as I don’t have an account number, so myself & partner have had to  call at least 15 times trying to speak with someone, been left on hold for 3 hours at a time, and when we did manage to speak with some one, their script was thrown off course when we gave them a house name rather than a number, so she just put us back on hold for hours instead of listening. 
 

im frustrated at the thought of moving into a cold, dark house in December, with my 5 year old- and OVO are absolutely the worst company to reach.  I just want the debt clearing, and knowledge of how to top up this meter so we can have some electric the day we move in. 

If it’s payg and supplied by OVO try the Boost help https://www.boostpower.co.uk/help/

webchat available till 2pm on a Saturday 

.

Thank you, but i’ve tried the web chat. It doesn’t understand the contexts, so transfers me “to a human” then within a second a msg appears telling me to call them as they’re unavailable to take new messages.

it’s just as bad

Oh dear, sorry. Looks like Monday then when phones reopen but it’ll be rammed I expect. Unless anyone else can suggest something ?

Hi @Dmcg01 and thanks for flagging this one. 

As Julia mentions it sounds like you’re a Boost Power customer. OVO do have a very small number of smart metered prepayment accounts but I’ll frame my advice on the assumption that you’re with Boost Power, OVO’s prepayment sister company. 

They have a guide which outlines what needs to happen when you move in. 

“Please contact us through web chat and we’ll get you set up with a new card and key. We will also give you a payment code to top up with until your new payment card reaches you.

It’s not a good idea to use the same payment card or key as the last person, because there may be a standing charge (daily payment) charge on the account, especially if no-one’s been living in the property for a while.”

In short, any debt will be cleared and a means of topping up will be provided. You would need to speak to Boost Power’s customer support team directly though. If it turns out you are one of the few OVO PAYG customers, they have a dedicated number here:  0330 175 9669

Thanks for the reply, it’s the only contact I’ve had from your company in 10 days. 
the number you have provided is one I’m currently on hold with trying to get through, for the 10th day- I’ve currently been on the call for 2hours 47 minutes with the automated message saying it will take 5 minutes to connect me- this has been replaying for the last hour. 
is there anyway someone can call me to sort this issue? The option to request a call back hasn’t been given to me.