Howdy ​@kingcreech ,

Hmm… I’d say you’ll probably want to chase up with OVO on that one. Something may be slowing the switch down but the Support Team should be able to check.

Try Live Chat at https://ovoenergy.com/help or 0330 303 5063 for this one.

Thank you for the reply.

My old supplier have said my gas has not had the final readings confirmed yet but Ovo have confirmed they are supplying and took over. I’m looking to get my old supplier to close my account and repay what they owe. They’ve sent proof of the gas not saying completed yet.

Ovo support is a bit of a nightmare but they can see my gas readings from my smart meter but my online gas is showing an error so no readings showing. Support are trying after going round in circles a little.

Ovo have said the app/website is not working for all with gas. Anybody able to confirm?

I get this for my gas…

I would suspect that is the root cause of all your current issues right there.
Your old supplier appears to be dragging their feet.
Was there some problem or dispute with the final meter reading?

Until your old supplier confirms that final reading to OVO then OVO does not have a reading to start billing your gas account from.

With that data missing it means that they can’t set up the gas account fully, - which leads on to the other oddities because the account is not set up fully.

eg. With the account not being fully set up yet OVO can’t request your smart meter readings through the Data Communications Company (DCC) yet, as far as DCC are concerened you old supplier still owns the gas meter.
Which is why your online account portal currently shows that message.

Until your old supplier confirms that they have accepted a final reading, and confirm that reading to OVO, then OVO are limited as to what they can do.

PS. One thing that you can do is check that the meter serial number showing there on your account is actually the number on the meter itself. (Mistakes do sometimes get made).

Hey ​@kingcreech,

Welcome to the community,

Readings might take up to six weeks to appear on your online account after switching, once everything is finalised.  Could you let us know your switch date? You’ll find more information on the article below:

I’d recommend following up on compensation.

Ofgem rules that came in last year require a supplier to pay £30 if a switch takes over 5 working days.