Hi 👋🏻
I currently have electricity with OVO and my IHD is paired and working fine , I’ve just switched my gas supplier from eon also to OVO
when the switch is completed on the 29th will my OVO IHD automatically display both gas and electricity instead of just electricity as it does at the moment ?
thanks in advance
Best answer by Blastoise186
Updated on 27/11/25 by Abby_OVO
Hi
In theory it should, but OVO can force it if needed - the XJoin command usually takes care of that. Ask OVO Support to run it for you once your switch is fully complete. :)
If yours hasn’t connected within 6 weeks of moving to OVO, please do get in touch with our Support Team so they can get the gas connected.
+1Updated on 27/11/25 by Abby_OVO
Hi
In theory it should, but OVO can force it if needed - the XJoin command usually takes care of that. Ask OVO Support to run it for you once your switch is fully complete. :)
If yours hasn’t connected within 6 weeks of moving to OVO, please do get in touch with our Support Team so they can get the gas connected.
Welcome to the Forum
Thanks for your help
Thanks for the responses , 6 weeks seems very excessive to connect the hub and potentially be without it for up to that long ? The changeover takes place tomorrow , I tried to credit my account earlier so it has credit in advance but wouldn’t take the payment so I’m guessing the account needs to be ‘live’ before I’m able to credit it . Will see what happens tomorrow with the credit and the IHD , I just have a feeling I’ll be on the phone tomorrow but hope I’m proved wrong 🤞
Update : unfortunately the IHD didn’t connect or display any gas data and customer support wasn’t able to sort it either , they are sending me a new IHD that will hopefully finally be working . The initial changeover didn’t quite go right either it was supposed to be payg and I had already received my top up card and confirmation but was pay monthly when switched so that had to be sorted too , so fa not so smooth but hopefully get their in the end 🤨
Morning
I hope you’re well. You’re actually supposed to be put in Pay Monthly mode when you switch, so that you don’t get cut off supply following a switch.
This is because there’s an Industry standard validation period, whereby your meter details are checked by the wider Industry, along with other administrative work. This process can take up to six weeks to be completed following a switch, and a lot of this work needs to be done before an account can be billed / smart meters to be added to an account etc etc.
For this reason, Pay As You Go customers are initially switched over in ‘Pay Monthly’ mode, so they they’re not cut off whilst the admin work is going on in the background.
Apologies if this wasn’t explained to you when you switched, but the main thing is its all working now, and you’re being sent a new IHD. When you receive it, please contact our Support Team who’ll explain how to pair the IHD to your smart meter.
You can find more Pay As You Go info and articles in our Forum Library section here: https://forum.ovoenergy.com/pay-as-you-go-176.
Cheers!
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