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CRoss1234
Rank 1
September 24, 2025
Solved

Supplier was transferred without my knowledge, and I can't get in contact?

  • September 24, 2025
  • 3 replies
  • 126 views

So I recently received a letter saying that I was being switched from OVO- however, I have no intention of switching, and I have made absolutely no actions to do so.

 

I believe this might be an Erroneous Transfer, but I really don’t know.

 

The problem is: I have tried to get in contact both via e-mail and phone, however for some reason, neither will recognise my OVO account number when I enter it, so I cannot get more information and I cannot correct this.

 

Any advice? Thanks.

Best answer by Abby_OVO

Hey ​@CRoss1234 

 

Sorry to hear this, although I’m glad to see Blastoise186 has already stopped by with some really helpful advice here.

 

We do also have a helpful topic guide on the Forum which you may also find of use:

 

 

Do let us know how you get on with the Support Team.

3 replies

Blastoise186
Super User
Blastoise186Super User
Super User
September 24, 2025

Hi ​@CRoss1234 ,

Try Live Chat and initially put NO to are you a customer. It’ll get you through that way - use the Erroneous Transfer rules to get this rollback process rolling.

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    C
    Rank 1
    CRoss1234Author
    Rank 1
    September 24, 2025

    Hi ​@CRoss1234 ,

    Try Live Chat and initially put NO to are you a customer. It’ll get you through that way - use the Erroneous Transfer rules to get this rollback process rolling.

    Thanks

    Abby_OVO
    Community Manager
    Abby_OVOSolved
    Community Manager
    September 25, 2025

    Hey ​@CRoss1234 

     

    Sorry to hear this, although I’m glad to see Blastoise186 has already stopped by with some really helpful advice here.

     

    We do also have a helpful topic guide on the Forum which you may also find of use:

     

     

    Do let us know how you get on with the Support Team.

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