So I recently received a letter saying that I was being switched from OVO- however, I have no intention of switching, and I have made absolutely no actions to do so.
I believe this might be an Erroneous Transfer, but I really don’t know.
The problem is: I have tried to get in contact both via e-mail and phone, however for some reason, neither will recognise my OVO account number when I enter it, so I cannot get more information and I cannot correct this.
Any advice? Thanks.
Best answer by Abby_OVO
Hey
Sorry to hear this, although I’m glad to see Blastoise186 has already stopped by with some really helpful advice here.
We do also have a helpful topic guide on the Forum which you may also find of use:
Do let us know how you get on with the Support Team.
+1Hi
Try Live Chat and initially put NO to are you a customer. It’ll get you through that way - use the Erroneous Transfer rules to get this rollback process rolling.
Hi
Try Live Chat and initially put NO to are you a customer. It’ll get you through that way - use the Erroneous Transfer rules to get this rollback process rolling.
Thanks
Hey
Sorry to hear this, although I’m glad to see Blastoise186 has already stopped by with some really helpful advice here.
We do also have a helpful topic guide on the Forum which you may also find of use:
Do let us know how you get on with the Support Team.
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