Skip to main content

I have moved to a home which was supplied by OVO. I received a letter with my account number but when I try to set up My OVO, I get an error that my information is incorrect (I think I know what my birthdate is so not sure what OVO’s problem is).

  • I have tried calling you - 45+ mins waiting time with no luck of speaking to one of your reps; 
  • I tried chat - number 160 in the queue so maybe I’ll be able to speak to someone by 10pm this evening?; 

I would love to get back to my previous supplier once I sort this nonsense out, their customer service was brilliant. 

So please someone let me know how I can set up an account, I pay you for my first month and I leave you ASAP and go back to Octopus. 

Hi @CC89 ,

Try https://switch.ovoenergy.com instead - you need to create a new account, not re-use the existing one. You can’t leave OVO until you do so.

Hi @CC89,

 

I’m sorry to hear this.

 

Have you tried contacting the team via social media? They’d be able to double check the details we have on our system for you.


https://www.facebook.com/ovoenergy/
https://x.com/ovoenergy?lang=en
https://www.instagram.com/ovoenergy/?hl=en

 

Please let me know if you’ve managed to get this sorted.

 

 

I’ve created a new account as suggested. That was done yesterday but I’m yet to receive any communication from OVO that the new account has been set up. 

Hi @CC89,

 

Were you given an account number? Have you checked your spam/junk email folder to see if you’ve received an email confirming this?

No - I don’t have anything in my SPAM folder and I still cannot get through to anyone from customer care 

Hi @CC89,

 

I’m really sorry for the issues you’ve been experiencing, that’s definitely not the experience we want for our customers.

 

I’m going to have our Forum_Support team reach out to you so they can help you further with this. Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview

Reply


Terms & ConditionsCookie settings