Smart meters

My Smart Meters (Electricity+Gas) were installed 1 week ago along with an In Home Display (IHD). The IHD on day 2 lost connection and I have not been able to get it back since. I have gone online and confirmed that no readings are being sent so at present there is nothing smart about it, unfortunately. The Smart meters do not come with any instructions neither does the IHD (in-built tutorial is basic only). Pressing 9 on the Electricity meter turns the digital display on (they have power saving displays) and presents the data you would expect to see on the IHD e.g. used today, used last week etc. There are no issues with my Wi-Fi. I have gone on-line to reset my browser and that doesn't work. I have used WPS and manual key entry to connect the IHD to my Wi-Fi and although it recognizes my ISP (~Sky) it is still not working. Currently, I'm unsure if it is not connected to the Wi-Fi or if it cannot connect to the meters themselves (instructions would help). IHD is within 20 metres of the

On the IHD when does the month and week start. 

I live in a 3 bed semi and have for the last 15 years. Recently switched to ovo and then had the smart meters installed .My usage has crept up over the years like everyone's. Now on OVO with smart meters and nothing has changed in my home  my monthly usage/direct debit has gone to £246 a month that's a second mortgage any ideas why my bills have double since i switched to ovo?

Hi all, I've been contacted by someone saying they are an M Group Energy engineer hired by Ovo to come and fix something connected to my smart meter, and that it's a safety issue. I've received an email showing my (correct) Ovo account number, address and mobile number. I've also had a text and calls in the past couple days. I haven't replied to anything. Ovo confirmed they have no visits planned, so I've reported the email to report@phishing.gov.uk and blocked the number. Is there anything else I should be doing? Through their chat, Ovo support said they said there's nowhere else to report this and that they would never share details like account numbers with third parties. I'm not quite sure if they make account numbers public (I'd assume not?), but I found it concerning that so many of my details were in the email. Flagging here in case anyone else has experienced this.  Lorena

I finally got my smart meter on 11th July this year - PAYG for THTC - and all seems well.Until I got an email from OVO saying they have to upgrade this meter before 31st Dec for it to keep working. Unfortunately, your current smart meter model is now being removed from the wider smart network on 31 December 2025. For your meter to keep its smart features, we need to upgrade it before then. Is this normal? Why would they install a meter with less than 6 months working life left? Do they mean a software upgrade or is it a whole new meter? It is an engineer visit, that I do know, but trying to book anything online when you have a PAYG meter is an exercise in frustration

is there any point in my having a smart meter installed as there is no mobile signal from any network where I live? Can smart meters communicate over WiFi or WiFi Calling for example?

We had a smart meter installed a few months ago. We haven’t yet been given an in-home monitor, so have to refer to the meter itself.  On checking our usage today, I noticed the meter had stopped sending daily readings since 6th of this month, which coincides with a bad storm and power outage. On checking the meter in order to send manual readings, I noticed that there were three LED status lights and, at first, the green light was showing. There were also two buttons to the left of the screen, one green and the other grey. We took a note of the reading being displayed, but since we have both peak and off-peak rates, we waited to see if it would show the other reading but it didn’t, so we pressed the green button and the display went blank. After randomly pressing both buttons, we eventually got back to the original screen, but the LED light which had been green had now changed to blue, and we’ve no idea what this means.I’ve included a photo of these lights ( please note that it is actu

Looks like I have issues with my smart meter, it’s not sending data to Ovo.I have a smart meter health check booked for the end of the week,but in the meantime, what are the consequences.re: charging at home & receiving charge anytime credits & a little help with your heating credits ?Especially as my Ovo Charge app has missing data. Tom…

Here is an extract from the table showing my gas usage yesterday evening. As you can see, two values are recorded: 8.30pm and 9pm. If usage is recorded at 8.30pm, does this show what has been used between 8pm and 8.30pm or what has been used between 8.30pm and 9pm?

I moved into property with all electric which had Smart meter 1 and economy 7 rate.Smart meter was upgraded to a version 2.I believe this was eventuallycommissioned two days later however since being fitted has not worked correctly.Instead of getting 7 hours off peak to heat water and storage heaters it comes on for 10 mins.I know this as boiler had been checked out and the boiler company tested how long off peak was being supplied.Ovo say its on the correct rate.This had been going on for nearly two weeks and despite an escalated complaint still getting no further forward.No one appears to understand what the issue is.Can anyone help.Thanks  

When we have high demand in our house (like switching on a shower), the lights go dimmer. Recently our car charger has frequently stopped working saying there is a supply problem. I’ve just discovered that we can see the voltage on our smart meter, and it goes down as low as 190V.  The highest reading I’ve seen, with virtually nothing on, was 220V. We are in a very rural area. We have storage heating and when the meter was installed we were told it was a 3 phase supply. Does anyone know what’s going on? 

I had a smart meter installed. Chose economy 7 tariff as have storage heaters and water heated by thermostat on off peak. Since meter installed off peak does not work. Ovo sent an engineer who changed the meter. Still no off peak. Ovo then said they’d fix the problem remotely. They said it was successful but still no off peak. Now they are saying it must be to do with my wiring or configuration and they can’t do anything more. Now what am I supposed to do? No heating or hot water since July 28th.

I'm told I cannot have a smart meter beciase my standard meter is located outside Electric is in a white box and gas in a brown box I'm trying to get one as I would benifit greatly from one any ideas what can be done?

I have a SMETS1 meter (software upgraded to SMETS2). What happens now that 3G (mobile) has reached end of life? Can it be upgraded with a new SIM?

I have smart meters for both gas and electricity. However, neither is currently able to connect to OVO and hasn't done so for quite a while now. An engineer came to try to boost the signal but all his attempts failed. He said something about needing to wait for an additional bit of kit to be installed locally. How much longer do I have to wait? I really don't want to have to provide meter readings...I shouldn't have to with smart meters! 

I had a smart meter installed 2 weeks ago and since then my storage heaters and immersion element to heat up the water in a big cylinder tank are not working anymore. Both only run on off peak electricity. I have raised this with OVO, an emergency engineer, a commissioned engineer, came but couldn’t solve the problem. Since then I’m daily on the phone with OVO but nobody is able to help. I’ve raised a complaint, got a call from OVO and was told that my case is being looked into and I would get a call back. Nobody was ringing back. It’s very stressful to call daily, explain the same problem each time and not getting anywhere. I was even told by one operator that it’s my problem and not OVO’s.. It’s absolutely outrageous that an organisation like OVO is not able to rectify the problem. I wonder if someone had similar experience and can give advise how to handle the matter. Thank you

Hey forumengers, Past week or so Ive been having calls and have had two letters from SEEKA who just work on OVO’s behalf to get meter readings.I got a call on sunday, or at least some voicemails, so it seems I can read the number out over the phone. No?My account says the meter is working fine and last sent a message yesterday.My loop app is matching my IHD too… So why are they threatening me to force access for  a meter reading lmfao?My meter isnt in my home, they cant force entry either. Its a rental.Just wanting to hear other peoples experiences in this situation, I dont think its nefarious. They can put me back to PAYG remotely whenever they feel, Nothing I can do to stop that.

Many of those who are used to retrieving their usage data from third parties have noticed an interruption in the service recently. For me, it started on 13 June and has yet to be resolved.Third parties (called ‘other users’ by DCC) are supposed to be able, with the customer’s permission, to contact a smart meter and retrieve usage and tariff data stored in it, which they can then present in a friendly form and also make it possible to download the data. This is in many cases a more efficient system than what suppliers offer via their websites.So far, we’ve heard from customers using n3rgy and Hugo, and also apps like Loop which piggyback on n3rgy to get the data. It appears that only those with Aclara meters are affected, although this may be a red herring: all of the affected customers I’ve come across have indeed Aclara meters, but another common factor is the communications hub - in all cases WNC. Both n3rgy and Hugo say that their credentials are not being accepted when they try to

So on the 9th May 6am nothing changed to our daily lives but my electricity usage increased by 12 times. It went from a constant 0.03kwh to 0.4kwh, nothing has changed and we are now spending a huge amount on electricity for no change of actual usage. Please can someone help asap as this is rinsing my money each day!

The title pretty much says it all. I looked up the website on the Pipit documentation - www.securetogether.com - and they don't seem to exist any more. Do OVO have spare Pipits?

I’ve recently received an email stating that my analogue Electricity Meter is out of its Certification Period and needs replacing. I suspect that replacing like for like will not be an option so I may have to have a Smart Meter.I don’t (and won’t) use WiFi. I’m sometimes told mockingly that I am a member of the “Tin Hat Club” – well each to their own.Instead I use AV2 MIMO Homeplugs (made by Solwise/AZTech) to route Ethernet traffic around my flat. Some people disparage this as “legacy” technology but my experience with it over many years has been excellent. It is extremely reliable and the actual achieved transfer rates are good – 350Mbits/second between two PCs some way apart in different rooms (measured using iperf3).I’ve seen several reports that Smart Electricity Meters introduce noise onto the mains which can disrupt AV2 Homeplug working. There’s a post on this forum :-https://forum.ovoenergy.com/the-archive-149/smart-meter-and-powerline-wi-fi-extenders-no-signal-issues-14986in w

By the end of 2033, 2G and 3G mobile networks are due to be switched off by telecommunications providers. As a result, smart meters that communicate via 2G and 3G mobile technology will require the installation of a new 4G compatible communications hub to allow them to continue to operate in smart mode. In most cases, smart meter consumers with these communications hubs will need to agree to a visit from an installer and be present at home at the time of installation. Therefore, consumer engagement will be an important part of ensuring the success of the exchange programme. 

Have just noticed that my online account is not updating with readings from my smart meter (since 08/12). This is despite my meter showing the usual flashing green lights and the display on my desk continuing to show the usual usage readingsI completed the online form to report the issue,which came up with the correct serial number but said “Your smart meters are talking to us” and didnt give any other options aside from Contact Us. I tried calling, but in the runup to Christmas I dont have time to sit on hold for 30+ mins at a timeI know you can submit manual meter readings, but I really dont see that as a solution, more of a sticking plaster. Its a bad time for this time to happen as Ive just had to start using my awful night storage heatersAny ideas? Ive had a search on the forums but cannot really see a definitive answer 

Has anyone else had issues where their new smart meters have been installed but not communicating at all, nothing being shown on display? In contact with OVO (4days ago) they confirmed it was a meter issue and would be in contact, still waiting for the call, and means another day staying in for the engineer, get a grip OVO.