Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

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Smart Meters and In Home Displays - Topic Hub

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Tutorial

Smart meter guide for Aclara, Honeywell, Flonidan second generation sma...

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OVO SMETS2 smart meter In Home Displays (IHD) - Guide

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424 Topic threads

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Carbon Cutter***
njt2109Carbon Cutter***
Posted in Smart meters

Telefonica Coverage Improvements

Hello. Around a year ago I requested SSE to install a Smart Meter. They attempted this but even with an “extra large” aerial it wouldn’t connect to the network. So the engineer took it out and put back our old dumb meter. I asked about connecting via WiFi but that functionality isn’t available (which seems pretty dumb imo). My question are these: has the OVO takeover changed anything? Or have Telefonica/O2 improved their coverage (from frankly awful) in the last 12 months? Basically: is it worth trying again? And, as an aside; why don’t the meters communicate via WiFi? My mobile phone can use WiFi Calling so it’s perfectly possible. Thanks.

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F
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1 month ago
EllieElectro
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EllieElectroCarbon Cutter*****
Posted in Smart meters

Can a standard engineer fix my OVO smart meter?

Can normal electricians help me with my OVO smart meter or does it have to be an OVO employee? Just wondering as I don’t think it is working properly.

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BPLightlog
Plan Zero Hero
1 month ago
J
Carbon Cutter*****
jamesb27Carbon Cutter*****
Posted in Smart meters

smart meter fault question

Hoping someone can help with this smart meter problem.The little display plug in thing was working fine then suddenly it is only reading gas meter & not the electric meter.I have tried some suggestions about resetting,but nothing has worked.😒

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Blastoise186
Plan Zero Hero
1 month ago
C
New Member***
cromptontvNew Member***
Posted in Smart meters

Can I get a replacement for my broken smart meter In-Home Display (IHD)?

The title pretty much says it all. I looked up the website on the Pipit documentation - www.securetogether.com - and they don't seem to exist any more. Do OVO have spare Pipits?

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A
Carbon Cutter*
1 month ago
M
Carbon Cutter*
MickGCarbon Cutter*
Posted in Smart meters

Why is the tariff rate on my smart meter and Chameleon In Home Display (IHD) wrong?

The standing charge and kWh rate on my Chameleon IHD are higher than my account tariffs . My Account tariffs are correct, any way to correct the IHD display? Thanks.

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S
New Member*
1 month ago
S
Carbon Cutter*****
stacerCarbon Cutter*****
Posted in Smart meters

THTC to Smart Meter- Will engineer connect both consumer units into the meter?

I am currently on THTC but with a single rate for both meters as I don't have storage heaters or other timed appliances.   I am due to have a smart meter installed on Tuesday which I am very pleased about after lots of aggravation over recent months.  Because of the THTC system,  there are 2 consumer units for the different circuits in the flat.  Will the installation engineer do the necessary work to connect both consumer units into the meter?

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S
Carbon Cutter*****
1 month ago
S
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stacerCarbon Cutter*****
Posted in Smart meters

THTC: Can I get a Smart Meter with 2 consumer units?

I am currently on THTC but with a single tariff for both meters as I don't have storage heaters or any other timed appliances.  I am due to have a smart meter installed on Tuesday which I am very pleased about but concerned that the installation will not go ahead because of the 2 consumer units.  Do the the installation engineers carry the necessary parts to connect both of these into the meter?

2
S
Carbon Cutter*****
1 month ago
D
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Davewn2Carbon Cutter*****
Posted in Smart meters

Charge Anytime is not ready by the time set?

Just lately our charge anytime is still charging after the set “ Ready by” time.We’ve set 6am as a ready by time yet the car is still charging at 06:51 after not charging at all between 18:00 and 06:00.No changes have been made to the app.

1
Tim_OVO
Community Manager
1 month ago
M
New Member*
MikeDicksonNew Member*
Posted in Smart meters

Landis+GYR G470 meter beeping every day at 03:15am...

...and it’s driving us mad.  Every day at 03:15am it beeps five times, then pauses a while...then beeps five times again.  Anyone got any idea why?!

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Abby_OVO
Community Manager
1 month ago
G
Carbon Cutter*****
GrumpyTruckerCarbon Cutter*****
posted in Smart meters

Ten days, still no data

Further to a previous post of mine (that seems to have been removed).…Ten days after having faulty S1 meters exchanged for all singing all dancing S2 meters I am still without any smart data, and getting nowhere getting it looked into.They sent data for three days, and the IHD was showing data, then both the readings and the IHD information just ceased simultaneously after those three days. I'm just being told to wait the six weeks - despite them working fine for three days - and now even the HAN signal strength on the meter has disappeared. I'm starting to lose the will to go on with these things. Even the complaints department just effectively said "wait six weeks now go away". 

4
Jeffus
Plan Zero Hero
1 month ago
Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
posted in Smart meters

Sourcing a replacement In Home Display (IHD), where to get one if mine is broken?

The great things about In-Home Displays, also known as IHDs, is that they're very useful little gadgets that can show you your energy usage in real-time, but unfortunately it’s all too often that your dog knocks it off the coffee table (a dogs wagging tail can swipe just about anything in range!), you spilled coffee on it or worst of all… It grows legs and vanishes when the previous householder moves out. 😞 So what can you do if you're in need of a new IHD or just fancy a spare one? Read on to find out! Introduction and acknowledgement  But first, I’d like to introduce myself. I’m Blastoise186, one of the forum volunteers who helps out on the OVO Forum. With over 18 months of experience and two Chameleon IHD6 (named the Kecleon Brothers) to play with, I’ve learned a lot about how these devices work and many of the quirks of using them. I see a lot of questions across multiple forums about how to get a replacement IHD if yours breaks or goes missing, so I’ve spent the last six months r

118
A
New Member*
1 month ago
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New Member***
Eco GeekoNew Member***
Posted in Smart meters

Can you supply a three phase smart meter?

I have a three phase supply to my house. All phases are in use. One phase for ground source heatpump the other two provide power and light. Can you supply a three phase smart meter?

97
A
New Member*
1 month ago
D
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David P JCarbon Cutter*
Posted in Smart meters

Smart Meters and EV chargers- No CT clamp with fitted

Hi has anyone had trouble after a smart meter was fitted with their charger ? I have as the meter was fitted correctly but a clamp that must be in place for the charger to work was omitted. Ovo refused to come out and help in spite of many requests and denied anything was wrong. Most irritating. Now fixes BT replacing clamp

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A
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1 month ago
Transparent
Carbon Catcher***
TransparentCarbon Catcher***
Posted in Smart meters

OVO SMETS2 (S2) Smart Meter installation - Member GuideTutorial

Updated on 15/12/22 by Emmanuelle_OVO Having a new smart meter installed is something which most customers only experience once. This topic shows what the process involves and highlights particular issues with the newer SMETS2 meters which OVO started installing widely in March 2019.You must be present for a smart meter installation. The Engineer needs access to the house, even if both gas and electricity meters are in external enclosures. There is an initial survey of the state of gas appliances and your electric consumer unit. Photographs are taken and any gas boiler is turned off.The electricity meter is usually changed first. The Installer is permitted to snip the seal on the main fuse and can reseal it without needing to call your Distribution Network Operator (DNO). Here my SMETS2 meter is indicated with a red arrow. This one is made by a US Company called Aclara. It has two buttons marked A & B rather than the keypad of the earlier SMETS1 meters, which were manufactured by S

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T
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1 month ago
NickinHP
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NickinHPCarbon Cutter***
Posted in Smart meters

How to upgrade to a gas smart meter if I've got a large (U16) gas supply?

Hi, I have a gas meter for my flat that was originally installed in the 1970s for the whole house with seven open gas fires. The house was sub-divided into four flats in the 1980s but I ended up with the original house meter for my flat. I would like to install a smart gas meter from OVO Energy but it will not be possible as it is not a drop in replacement. How do I first down grade to a smaller sized standard meter? I have a gas boiler and gas hob in the flat only. The 3 gas fires are now disconnected. Do I need to contact National Grid? Thanks Nick

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1 month ago
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New Member*
simonwardNew Member*
Posted in Smart meters

Tariff not updated on smart meter yet, what can I do?

Since the price change in July my smart meter has not updated to show the new tariff rates and standing charges. What can I do about this as as one of the main reasons for having a smart meter surely is to have accurate pricing information on hand?Any advice would be appreciated.  

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Blastoise186
Plan Zero Hero
1 month ago
S
New Member**
SmudgershaneNew Member**
Posted in Smart meters

Can I get my smart meter removed and replaced with a traditional meter?

As it's not law to have a smart meter,can anyone tell us how to get them removed for a traditional meter,any ideas Tim ?

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Blastoise186
Plan Zero Hero
1 month ago
J
Carbon Cutter***
JasisdadCarbon Cutter***
Posted in Smart meters

Export data not updating - why?

Hi. We have just had a new Aclara meter fitted so we can monitor our export from the solar but it has been stuck on 000007kwh for last 4 days when my solar app says during that period I have exported at least 45kwh. Any ideas why this may be?  Thanks. . 

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BPLightlog
Plan Zero Hero
1 month ago
D
New Member***
Dusty60New Member***
Posted in Smart meters

How can I get my Economy 7 times changed so my underfloor heating comes on earlier?

I have underfloor heating in my flat which had night rate settings on the old meter. Which means the heating comes on between 12 midnight to 7.30 am. I have a smart meter now but being 63 and feeling the cold i need the underfloor heating coming on during the day. I need OVO to change my settings or explain to me the situation, do i need a new tariff etcBUT after 2 long conversations with OVO staff who couldn't help at the time but promised to get back to me(they haven't) with information.Anybody else had the same problems as i need to sort this out before winter

4
BPLightlog
Plan Zero Hero
1 month ago
J
Carbon Cutter****
jrhayleyCarbon Cutter****
Posted in Smart meters

OVO SMETS1 Pipit In Home Display (IHD) - Why is my gas "history" section frozen?

My SMETS1 Secure Pipit In Home Display (IHD) has a persistent problem in which it is unable to display gas usage statistics.On power up the IHD display unit powers up as normal and connects to the HAN. After 2-3 minutes it downloads data from the external gas & electricity smart meters and then successfully displays current energy usage and yesterday’s consumption stats for both gas and electricity. Everything behaves as expected apart from the “History” display section. The “History” display for electricity usage is 100% fine. This shows up-to-date electricity usage stats. All is as expected.The “History” display for gas consumption however is out of date and faulty. This doesn’t show any hour-by-hour gas consumption figures for today (only the cumulative total). The history figures shown are those for a 12-month period which ended many months ago and the display has remained “stuck” in this incorrect state since that date. I have checked the gas smart meter itself and this displa

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Abby_OVO
Community Manager
1 month ago
N
New Member*
natmorrison1989New Member*
Posted in Smart meters

Why are my new S2 smart meter readings way too high on my Chameleon In-Home Display (IHD)?!

So I had a smart meter installed on Wednesday. Now it’s Saturday and it’s jumped from £0 to over £90!!! There is no way this can be right as that’s almost my direct debit amount and I’ve never had issues with dramatic under payments. Energy consumption over the last 3 days hasn’t been higher than normal, if anything it’s been lower! The gas reading seems accurate but the electric usage is way too high! Any suggestions as to what may be causing this?

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M
Carbon Cutter*****
2 months ago
P
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petersaundersCarbon Cutter***
Posted in Smart meters

My smart meter display is blank - Is the meter broken?

I reported my Smart Meter was not working in July last year. Nothing has been done about it, though every month I get an email message about the need to supply readings, which is kind of annoying. The screen on the meter is dead so not even manual readings are possible. When chasing some action on this I received a reply in November saying there was a queue for meters to be fixed, but I would be notified as soon as an engineer was available. As it is now April, it must be some long queue.

83
N
New Member***
2 months ago
Jess_OVO
Retired Moderator
Jess_OVORetired Moderator
Posted in Smart meters

Are there any disadvantages to getting a smart meter?F.A.Q.

Updated on 05/01/23 by Emmanuelle_OVO Risks, dangers and downsides to smart meters? You might have noticed we’re big smart meter fans here on the OVO online community. We really believe in the potential of this new in-home tech to make managing your energy account easier and to revolutionise the way our energy grid works. Don’t just take it from us - our community members have also shared their love for smart meters on a great SMETS 2 installation guide and a lowdown on the inner workings of how smart meter firmware works. As with all new technology, there’s been a few teething issues and user anxieties over how things work. In the interest of transparency we’ve collated some common smart meter concerns and attempted to address them - giving more OVO members the confidence to go smart! Can you refuse to have a smart meter installed? All energy suppliers have been tasked by the government to make sure their customers are offered a smart meter, however at the moment it’s up to you whethe

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T
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1 month ago
E
Carbon Cutter***
ellenshao888Carbon Cutter***
Posted in Smart meters

How do I take my meter readings from pre-smets l+g e470 meter?

Need help. I just moved in a property with pre-smets l+g e470 meter, could anyone help me on how to do the meter reading? As I need to provide the meter reading now.  Many thanks! Ellen

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E
Carbon Cutter***
2 months ago
T
New Member***
TonyGNew Member***
Posted in Smart meters

My IHD says I have a message- How do I retrieve this?

My meter tells me that I have a message.  How do I retrieve it?

1
BPLightlog
Plan Zero Hero
2 months ago

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