Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

  • 465 Topic threads
  • 10,332 Comments
Tutorial

Smart Meters and In Home Displays - Topic Hub

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Tutorial

Smart meter guide for Aclara, Honeywell, Flonidan second generation sma...

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Tutorial

OVO SMETS2 smart meter In Home Displays (IHD) - Guide

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465 Topic threads

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Carbon Cutter****
RamsmadCarbon Cutter****
Posted in Smart meters

No replacement IHD for over 2 years!

I think I have a Smets 1 smart meter, fitted over 2 years ago. The IHD I received with it, never worked. Since then I've asked many times, if I can have a replacement. I get told that there is a problem obtaining new units (over 2 years!?) The last conversation said I was on a list to get one. I also  got promised an update, which I never got.  I've heard now that I might not get an IHD until I get an upgraded smart meter? Anybody in the same boat as me? Anybody from OVO care to comment?

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N
New Member*
1 month ago
J
Carbon Cutter*****
James_NCarbon Cutter*****
Posted in Smart meters

Is it essential to have a smart meter to apply for the Smart Export Guarantee? I'm looking to install solar panels but am in a poor signal area - what can I do?

@Tim_OVO  could you please help out by putting this question in the best forum and maybe tagging a few helpful people?I am getting solar panels installed soon. My understanding is to put excess electricity into the grid and get paid a bit for it, I need a smart meter. I requested one from my electricity supplier (so sorry, not OVO, I need to switch!) and was told:We’re sorry to say we can’t install smart meters for you at present.There isn’t strong enough smart meter network coverage at your property. That means a smart meter wouldn’t be able to send or receive information.Does this mean there is no way to get paid under SEG scheme for this? A bit of googling suggest the meter connects via a mobile signal? I don’t understand why this wouldn’t work. Any help understanding this from this awesome community gratefully received James  

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Pierssy
Carbon Cutter**
1 month ago
F
New Member*
Fed up with this tootNew Member*
Posted in Smart meters

SSE smart meter not working since joining OVO - why is it saying it's 'too far to read my meter, move it closer?

I’ve been an SSE customer for 20+ years I’ve had a smart meter for 5 or more with a little black display unit that sits in the kitchen the other side of the wall to where my smart meter is on the cupboardive never had an issue with it until OVO took over my account and now it just says it’s to far to read my meter move it closer. It’s never been a problem before is it something to do with OVO taking my account over and it’s not compatible or is it knackered?  If it’s knackered who do I contact to get a new one please because OVO haven’t replied to any of my 3 emails so far. Maybe they need more than a month to respond. 

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K
Carbon Cutter*
1 month ago
D
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DavidOVOCarbon Cutter*
Posted in Smart meters

I've got a new SMETS2 smart meter, how do I take a reading?

Well I had the latest version 2 smart meter installed in October (8 weeks ago)but was not left a manual nor is there an online version (only for version 1). Whilst daily usage is being communicated to the portable device that you plug into a wall socket it seems that my account is only picking up the electricity readings and not the gas. So the question is 'how do I manually read the smart meter for gas?

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M
Carbon Cutter*
1 month ago
C
New Member**
Cookie16New Member**
Posted in Smart meters

Why is Geo Trio In-Home Display (IHD) showing "Meter Network Not Connected: Status 23-1"?

Can anyone help me solve this problem please ?   

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D
Carbon Cutter**
1 month ago
H
New Member*
HelidaveNew Member*
Posted in Smart meters

How can I change the reading frequency of my smart meters? I have half hourly for gas and daily for electricity...

I have had a smart meter for several years and find the on line graphs very useful. Curiously, I can view hourly readings for gas but only daily for electricity. How can I change the electricity readings to hourly - or half hourly?

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P
Carbon Cutter**
1 month ago
A
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anotherannoyeduserCarbon Cutter***
Posted in Smart meters

Why can't we move to a new supplier?

I wanted to leave Ovo, too many issues and disappointments to go into, suffice to say I’ve been banned at least 2x  in 5 years. Tried to go through the switch companies and all of them said no can do… Anyone know why?

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Jeffus
Plan Zero Hero
23 days ago
V
Carbon Cutter****
vineyCarbon Cutter****
Posted in Smart meters

Smart Meter communicating with OVO but gas usage info not showing on Online Account?

My gas usage is not showing hourly, although electricity is showing hourly. The smart meter is sending half hourly info and this has been checked by OVO. I’ve uninstalled the app and reinstalled it, checked online, logged out and back in again, and was told to ask on here for help by the chat assistant, as I think they have run out of ideas. Does anyone have any ideas please?

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Jeffus
Plan Zero Hero
24 days ago
R
Carbon Cutter****
ruralCTsupplyCarbon Cutter****
Posted in Smart meters

What smart meter options do Ovo offer for polyphase CT metered supplies rated at 200A per phase?

Hi,I have looked at this these threads in the past and always found them detailed and informative - but this is the first time i have put my head above the parapet to ask a question, so apologies in advance if this has been well covered previously. *I live in south of the UK in a rural location and my property has a split (2) phase electricity supply rated at 200A per phase and is currently metered by a Elster A1140 CT meter.  The meter is modern but operates in single tariff “dumb” mode so requires periodic manual meter readings to be taken.I am keen to access a wider range of modern electricity tariffs but getting a meter that can facilitate this seems a bit of a challenge.  I have been told that SMETS2 meters (even polyphase ones) seem to only go to 100A per phase so they aren’t an option.  Most Domestic Electricty supply companies I discuss this with are unable to offer any other options.  Some Business Electricity Suppliers have indicated that our set up is more common on the Comm

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BPLightlog
Plan Zero Hero
26 days ago
L
New Member**
LensandbachNew Member**
Posted in Smart meters

I have the old Pipet In Home Display (IHD) smart meter from Secure - can I get an upgrade?

my smart meter is very simple it is made by secure the display is very simple and so is the menu there are no buttons or arrows the display is monochrome  andthe information is very limited can I upgrade it 

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B
Carbon Cutter*
26 days ago
M
Carbon Cutter*****
MichaliCarbon Cutter*****
Posted in Smart meters

Economy 7 storage heaters and low EPC rating- Should we go single rate?

Good day, we have three very old (1992) storage heaters in our flat. SSE installed our smart meter last year in April and it provides us with day and night readings on Economy 7. We are now with OVO. We are happy to continue although the cost of running them is very high. However, our EPC rating is F! Other factors contribute to this low rating but we need to change the heaters if we want to sell our flat in the future and increase the EPC rating.  I understand from other posts that OVO cannot change the meter to single rate so it appears we have to find modern storage heaters that still use economy 7 but do not give us such a low EPC rating. Is there no way OVO will change the meter to single rate if we find alternative  heating. I should add we are all electric, no gas supply. Thank you! 

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M
Carbon Cutter*****
26 days ago
P
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PrimusmCarbon Cutter***
Posted in Smart meters

Why is my In Home Display (IHD) gas cost data not displaying? The kwh consumption seems wrong too!

Hi, am a forum newbie - I’ve tried searching for this question but couldn’t find it.My IHD seems to be connected to the smart meters OK, and is displaying KWH data for both electricity and gas. However it doesn’t display budget/cost data for gas. The gas usage figure also seems a bit high?Can anyone help point me in the right direction? Is the IHD broken or does it need a reset or something else? Any help appreciated! 

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A
Carbon Cutter*
26 days ago
M
Carbon Cutter*****
MrsHCarbon Cutter*****
Posted in Smart meters

OVO has let me know my meter needs replacing with a smart meter - Why?

Ovo have informed me that my gas meter needs replacing and that they can only replace it with a smart meter, they have also stated that it will be necessary to change the electric meter at the same time.I am extremely reluctant to have a smart meter, my main concerns being their accuracy and the ability of the energy company to charge higher prices at peak usage.  My fixed tariff is coming to an end soon and I feel that Ovo will use it as a condition of renewing with them. It seems I have very little choice.Also how do they know that my existing meter needs replacing?  

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J
Carbon Cutter*
1 month ago
P
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PollowickCarbon Cutter*****
Posted in Smart meters

SSE migrated customer. Can I get a smart meter and keep my Economy 10 hours?

 I am currently on an E10 tariff having been migrated from SSE.The Off-Peak periods are  00:05 to 05:05,  13:05 to 16:05 and 20:05 to 22:05 all GMT - these suit my needs very well.I have done some digging and spoken with various people and opinions seem to vary.  Can I get a Smart Meter Installed that will support E10?   Will my 3 off-peak periods continue as they currently are?   What is the lead time?   Will I qualify for the National Grid incentive to shift loading from Peak time sto Off peak (over night)?  And will it be compatible with a Solar Installation that may export power to te grid.It needs to be remembered that during Off-peak times EVERYTHING is charged at that rate 

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G
Carbon Cutter*
1 month ago
M
New Member***
MinimarkleNew Member***
Posted in Smart meters

DCC are not receiving electricity data from a SMETS 2, Landis+Gyr E470 Smart meter/hub

I am impressed by the level of knowledge held by OVO Energy forum members. I was hoping to get advice about the lack of data communicated to the DCC.  I moved to an EV tariff with Octopus Energy on 24 November 2022, but they have not been able to receive information from the Landis+Gyr E470 smart meter/hub since that date.  The SMETS 2 meter was installed by EDF at the end of October 2022 and I moved to Octopus Energy within a few days (fixed tariff with EDF was ending at the end of November 2022).  For the first few weeks of November, when I was on a standard tariff with Octopus, I believe that electricity and gas data was being received via the DCC.  After contacting Octopus on a number of occasions, I was offered a “power-cycle” visit by an engineer.  This was completed on 6 February and within two days, apps such as Hugo, Loop and Bright were able to display electricity/gas data.  Surprisingly, Octopus could still not obtain information from the DCC.  This situation changed after a

6
M
New Member***
27 days ago
Jess_OVO
Community Moderator
Jess_OVOCommunity Moderator
Posted in Smart meters

Taking a manual meter reading from a Landis+Gyr E470 smart meterTutorial

Updated on 12/12/22 by Emmanuelle_OVO How to read the many versions of an L + G electricity smart meter! Landis + Gyr don’t make things easy when it comes to working out whether your smart meter is SMETS1 or SMETS2. Thankfully our community volunteer has already written a great guide to help you work that one out:  Need to take a reading from one of these meters to submit on your online account or OVO app (download for Android or iOS)? - We’ve got you covered! Have 2 square buttons, one directly above the other, like this?: This one’s known as Type 5424 If you’ve got a single rate meter, you may notice that you’re reading is already showing on the default meter screen. Need to see it back-lit? Just tap the ‘A’ button to scroll through the display options until you see ‘R01’ the reading will be shown in the bottom right of the LCD screen. If you’ve got a dual rate version of this meter press and hold down the ‘B’ button for roughly 5 - 10 seconds  - then tap the ‘A’ button. This will to

4011853
S
New Member*
1 month ago
D
New Member*
dazzypopsNew Member*
Posted in Smart meters

Why does the language on my Chameleon IHD appear to be Welsh and how can I resolve my IHD signal issues?

The language is in what appears to be Welsh, is there a way to change this? And there's no signal showing at all on the device, not for wan or to the meter. I think it's showing usage for the past few days I guess, as I don't understand Welsh it's hard to tell! Hoping someone can help.

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N
Carbon Cutter*
1 month ago
Jess_OVO
Community Moderator
Jess_OVOCommunity Moderator
Posted in Smart meters

Trouble-shooting issues with your OVO Chameleon In-Home Display (IHD)Tutorial

Updated on 14/10/2022 by Emmanuelle_OVO Chameleon IHD Health Check - Your Guide Noticed an issue with your Chameleon In-Home Display, this guide is here to help. We know how useful these devices can be for keeping an eye on the usage data we’re receiving from your smart meters so want to make sure any technical bugs can be ironed out!  Missing some data, spotted some incorrect unit rates (excluding the 5% VAT difference) or has the device started rebooting? These could all indicate an issue we may be having with the connection between us and your meters (also known as the Wide-Area Network or WAN) or between the device itself and the smart meters (also known as the Home-Area Network or HAN). Newly installed Smart meters? Eager to get tracking your smart meter usage data straight away? We hear ya! Whilst most devices are up and running from the date your new meters are installed, it’s not unusual for them to lose some data or experience a few teething-issues as we carry out some behind-

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Tim_OVO
Community Manager
1 month ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Smart meters

OVO SMETS1 Secure Liberty 100/110 smart meter guideTutorial

Updated on 12/12/22 by Emmanuelle_OVO SMETS1 Secure smart meters - Your guide If you had a smart meter installed by OVO before 2019 it’s likely you’ve got a Secure Liberty SMETS 1 meter. Want to find out more about how these smart meters work? Check out the guide below. What do the buttons on the meter keypad do? 1 - Displays cost of consumption and units used on the current day and previous day2 - Displays cost of consumption in the current week and previous week3 - Displays cost of consumption in the current month and previous month4 - Displays historical data comprising monthly units consumed and cost of consumption5 - Displays ‘Not Used’6 - Displays tariff name, standing charge per day, active rate register(s) along with the consumption and cost per unit recorded in each rate register (Will provide Economy 7 readings: IMP R01 is the night read, and IMP R02 is the day read)7 - Displays ‘Not Used’8 - Displays ‘Not Used’9 - Displays total import and export register values (will provid

7314038
A
New Member**
1 month ago
J
New Member***
jikbrynNew Member***
Posted in Smart meters

Why is my electricity smart meter not showing on my online account?

After my smart meters installation, My OVO payment site tells me that there is no meter found for electricity. But it is logging the usage . So I need advice if you need meter reading or not.

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D
Carbon Cutter*
1 month ago
K
New Member**
kamelotNew Member**
Posted in Smart meters

Can I remove or disconnect my Smart Meter?

Hi, My smart meter is not working and I would like the Trillant hub communicator to be  disconnected/removed.It’s a Landys Gyr E470 and a Trillant SEAP 2001 V.I can’t see any power button on the Trillant. How can I turn this thing off? Can I just cut the wire that link it to the Landys?Many Thanks. 

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M
Carbon Cutter**
1 month ago
S
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SimondCarbon Cutter***
Posted in Smart meters

My smart gas meter isn't communicating with OVO anymore - no readings - why?

Have been on Smart Gas and Electric meters for some time now but in the last month the Gas meter has failed to send any readings to OVO so at the weekend I did a manual read by pressing '9' on the Gas meter and sent these in. Anyone have any ideas why this would suddenly stop working? is there some magic sequence of buttons to press to get this working again? The smart display shows figures for Electric but nothing at all for Gas. 

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E
Carbon Cutter*
1 month ago
M
Carbon Cutter*****
MichaliCarbon Cutter*****
Posted in Smart meters

I have recently been migrated from SSE and noticed that my IHD goes red more often than it did with SSE?

I have recently been migrated from SSE and have noticed that since the move, my home display for electricity goes into high orange and red much more often than it did with SSE. Surely the readings should be similar to those I got while with SSE? I’m not doing anything differently. Any ideas please? As I didn’t get daily readings on the SSE app as I do on the OVO app , I can’t compare usage but it should be similar. 

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S
Carbon Cutter****
1 month ago
F
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FranticCarbon Cutter*
Posted in Smart meters

Why have I lost my usage cost data on my online account and In-Home Display (IHD) since starting a new plan?

Been an OVO customer for many years. With the impending massive price rise, which is reflected in our new fixed price 12 month contract we decided now WAS the time to have smart meters installed, mainly because the IHD would give us real time indications of what was using / costing the most money … Seemed logical … So ...Smart meter installed …. 4th November 2021 Smart meter set up IHD working as intended and meters sending both gas & Electric readings and daily usage and charges are readily shown on my Ovo app …. All good11th November 2021 our new fixed price contract starts, and immediately there are no daily charges showing on our online account17th November 2021 contacted Ovo regarding daily charge not showing on our online account. Ovo requested a screenshot of what I'm seeing … why ? … I have to assume you see exactly the same thing that we do … Anyway screenshot duly sent18th November 2021 Acknowledgement of having received screenshot and a confirmation this will be investig

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M
Carbon Cutter***
1 month ago
jewelie
Carbon Cutter*****
jewelieCarbon Cutter*****
Posted in Smart meters

Chameleon In Home Display (IHD) 3 stopped receiving Aclara S2 electricity smart meter usage info?

(Dammit, due to a mix of bad luck, confusing UI issues with the zoomed-in responsive page layout, the post-editing time window, and forgetting to select all plus copy before hitting post, I’ve just lost the content of this post now 3 times…. aaarrrgggh)Forgive me for I have sinned… I used to be a regular on the forums here but haven’t posted in over a year, sorry.  Glad to see @Transparent is still around and that there’s others volunteering here also.  :) TL;DR  Like some other posters here, I seem to have lost electric info on our IHD We’ve had our gas and electric smart meters for a few yeas now, for the last year things have been working fine.Sometime in the last few months our IHD stopped displaying electric info.  The IHD does display info about our current and historic gas usage plus gas meter info, but the gas tariff info is now missing and there’s nothing about the electric supply/usage/meter on it at all any more. EquipmentSMETS2 Installed via OVO a few years ago (not inheret

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Carbon Cutter*
1 month ago
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