Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

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Smart Meters and In Home Displays - Topic Hub

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Smart meter guide for Aclara, Honeywell, Flonidan second generation sma...

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515 Topic threads

Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
Posted in Smart meters

SMETS1 Aclara smart meter guideTutorial

Updated on 15/12/22 by Emmanuelle_OVO Aclara S1 smart meters - Your unofficial guide Aclara is one of the most common smart meter brands in the UK and are used by several different suppliers. Since Aclara is also one of the manufacturers which has offered both SMETS1 and SMETS2 meters over the years, it can get a bit tricky to figure out which one you’ve got. Perhaps the biggest clues that your smart meter is an Aclara model, are the giant easy-read display and the two buttons right next to each other. Here’s some useful tips and advice for the SMETS1 Aclara meters. Which one do I have? Good question! It can sometimes be tricky to figure this out, but you don’t need to be Sherlock Holmes. It’s all elementary, my dear Wattson. I never guess, it’s a shocking habit… The SMETS1 Aclara SGM1300 Series meters will always have an Aclara branded Comms Hub, usually an Aclara SGC1300 Series comms hub. The A and B buttons are also always dark blue and are stacked one above the other. Does your Acl

102073
Abby_OVO
Community Manager
1 month ago
jewelie
Carbon Cutter*****
jewelieCarbon Cutter*****
Posted in Smart meters

Chameleon In Home Display (IHD) 3 stopped receiving Aclara S2 electricity smart meter usage info?

(Dammit, due to a mix of bad luck, confusing UI issues with the zoomed-in responsive page layout, the post-editing time window, and forgetting to select all plus copy before hitting post, I’ve just lost the content of this post now 3 times…. aaarrrgggh)Forgive me for I have sinned… I used to be a regular on the forums here but haven’t posted in over a year, sorry.  Glad to see @Transparent is still around and that there’s others volunteering here also.  :) TL;DR  Like some other posters here, I seem to have lost electric info on our IHD We’ve had our gas and electric smart meters for a few yeas now, for the last year things have been working fine.Sometime in the last few months our IHD stopped displaying electric info.  The IHD does display info about our current and historic gas usage plus gas meter info, but the gas tariff info is now missing and there’s nothing about the electric supply/usage/meter on it at all any more. EquipmentSMETS2 Installed via OVO a few years ago (not inheret

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S
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1 month ago
P
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possiblemouseCarbon Cutter***
Posted in Smart meters

DCC region check request - Parbold (West Lancashire)

Hi all, First of all, hello, I’m new here! I'm trying to troubleshoot some issues with two smart meter installations in the North West of England. They both are with suppliers other than Ovo, I won’t mention names but their suppliers/supplier’s contractors haven’t been able to resolve their issues to date.My primary question:Which DCC region are postcodes WN8 7ED and WN8 7PE in? (both fairly big postcode areas so no privacy issues sharing these). Further background:Both properties are within around mile of each other. One has an SKU2 cellular + mesh comms hub (with no external antenna fitted which is suspicious) which I understand to be a “South Region” hub. The other has a “Standard 420”, which I understand is a “North Region” hub. Both are attached to SMETS2 Landis + Gyr type 5533 meters. They have both been left in an uncommissioned state and have never worked. Any general advice is welcome, and I appreciate they ultimately need to get their energy supplier to resolve this issue no

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P
Carbon Cutter***
1 month ago
S
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SalamancaRhodesCarbon Cutter*
Posted in Smart meters

Why has my smart gas meter battery failed? I was left off-supply over the weekend!

Hi, Our smart meter failed over the weekend which resulted in being without gas for nearly 24hrs? Can OVO provide answers to the questions below? 1. Why did the smart meter not proactivly inform me or Ovo that the meter was about to fail ? No warning it just died and left us ( family with 2 children under 5) without gas for heating,Hot water or cooking. Not very SMART ? 2. We thought the battery life of the smart meter was on avergae 10 years? this lasted 3 at best ? engineers that have visited say that on average its 2 -3 years? Why are we being informed its 10 years ? Essentially are we looking at replacements every 3 years? Not very SMART ? 3. Upon discovering we had no gas we tried to contact OVO out of business hours... which is a challenge , number on this site and on the internet are business hours only and it took a lot of searching to actually find an emergency contact. once we did get through we were informed that there was nothing they could do till 9am the following day?? W

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Abby_OVO
Community Manager
1 month ago
V
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Vaidas0New Member*
Posted in Smart meters

Solis inverter grid interaction type settings

I have 10kw solis inverter with no battery. I would like to use generated energy during the day and export only surplus energy to the grid. In Solis Cloud app Info section I can see setting for Grid Interaction Type which is set to - Maximum Export. App doesn't let to change any settings, so I tried to look into inverter's settings, but couldn't find anything that would let me to change this. Maybe someone knows is it possible to change grid interaction type and export only surplus energy to grid?

2
Abby_OVO
Community Manager
1 month ago
Z
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ZwotrixNew Member*
Posted in Smart meters

Can I get help connecting my Geo Trio II to the app?

Hi,I want to connect my Geo Trio II to my phone app. In the online settings it should give a secure code. But it keeps on loading. I have an account in the app and the connection with the meter is working. Connection to internet works fine.Does someone has an solution? 

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Blastoise186
Plan Zero Hero
1 month ago
M
Carbon Cutter***
mholCarbon Cutter***
posted in Smart meters

Gas meter incrementing with supply isolated

On return from holiday, I noted that gas usage was indicated when there had been no demand.  Subsequent checks, after a no-fault leak test, confirmed that with no demand, gas usage of nearly 0.5 cu. m. per day is being registered.  Postings on Money Saving Expert’s forum (Gas Meter Still Increasing Whilst Gas Isolated) refers) triggered me to wonder whether my meter could also be incrementing when the gas supply is isolated - and it is!The meter is a Landis & Gyr Libra 310P.  The meter label appears to show an installation date of 2011, and after the cu. m. consumption display, the character ‘F’ is displayed. I would be interested to know what the ‘F’ indicates?L&G Libra 310PI intend to put in a complaint to Ovo Energy and would welcome any observations, guidance, etc.  I’m guessing that the battery would have a nominal 10 year life, but clearly if in use since 2011, it may be fairly low in charge now.  Could this account for the erroneous incrementing it is demonstrating? 

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Blastoise186
Plan Zero Hero
1 month ago
J
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JamieTallCarbon Cutter****
Posted in Smart meters

Storage Heater trying to charge outside offpeak time with change to Smart Meter

HiI had a smart meter installed recently and I am finding something strange with my Quantum Storage Heater.Prior to the installation I was on a Economy 7 rate and my heater would come on at 12am and off at 7am to charge. I knew this due to the LED light on the switch turning on. This occured during my offpeak time, as also confirmed by meter usage.Now, still on Economy 7, I am observing the heater isn’t coming on until 3am and the light stays lit up until 10am. I have confirmed my offpeak time on the smart hub is active at 12am onwards  (I can see the hourly rate changes over) but this isn’t activating or communicating with the heater. And between 7am and 10am, despite the LED light being lit up there is no usage so it isnt actually using my on peak time (again the hub confirms this from 7am onwards), which of course is good.But it seems the heater has gone out of time. I have checked the settings on the heater and it shows the off peak tariff time is 12am to 7am. This leads me to unde

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J
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1 month ago
N
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npirritanoCarbon Cutter*
Posted in Smart meters

OVO Smart Meter fitted- Off-peak circuit always OFF?

Hello,I'm an ex-SSE customer that was migrated to OVO in June 2023.I had a new smart meter fitted on the 16th of December 2022 by SSE and since then I had an issues with the Economy 7 tariff.Initially, all appliances connected to the off-peak rate circuit (port 5) were always ON instead of turning on and off during rate changes.After contacting SSE support and later on OVO support multiple times, on the 17th of July 2023, OVO sent an engineer that supposedly fixed our issue but instead it changed to the opposite way:All appliances connected to the off-peak rate circuit (port 5) are now always OFF during both peak and off-peak hours.Our heating system consists of storage heaters which are all connected to this off-peak circuit so we are now effectively without heating.We contacted the OVO support multiple times about this issue with no luck.They sent multiple emergency and non-emergency engineers and none of them was able to fix our issue beside worsening it on the 17th of July.By going

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H
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1 month ago
P
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PanikosCarbon Cutter***
Posted in Smart meters

Why has my Geo In Home Display started showing gas when I have no gas supply?

Hi,It’s a trio touch button in-home display and it was fine for the first few months. I only have electricity and that’s what it displayed until a few days ago.Now it has a split screen showing gas and various gas options.Gas Usage is 0.0 of course, but I’d like to make the electric display full screen again. Unplugging it overnight didn’t help.I also tried deleting settings and then data. 

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Emmanuelle_OVO
Community Manager
1 month ago
R
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richard777Carbon Cutter*
Posted in Smart meters

Smart meter not suitable for managing 2 circuits?

My son had a smart meter installed 18 months ago.  His flat has 2 circuits, one general and one for night storage heaters.  It would obviously suit Eco 7 but he did not have an Eco 7 tariff and doesn’t want one.  The install failed to supply the night heaters and Ovo finally sent an engineer to fix it today.  He left saying that my son would have to have an Eco 7 tariff if he wants electricity on his 2nd circuit.  Surely this can’t be true.  Surely Ovo wouldn’t do this to their customers.  Or would they?

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Emmanuelle_OVO
Community Manager
1 month ago
M
New Member*
MattipopsNew Member*
Posted in Smart meters

Low Voltage showing on smart meter, what does this mean?

As of yesterday, we’ve been experiencing a couple of odd things involving one or two of the old lights being dim, slight flickering, and the bathroom fan being slow before today it not starting at all and the washing machine complaining of a power issue.Surprised to find that the newer electricity meter installed by OVO self-reports supply voltage and it’s a shock; down varying between 185-200V! Have attached pictures of what it shows.We’ve checked the reading when the consumer unit is turned off (so there’s no load on the supply) and there is no change. I understand that this is well below what is expected and should count as a power cut.Just to wonder if anyone’s experienced this before, and if I should go straight to the distributor (UK Power Networks in my case) rather than speaking to OVO at all?  

3
BPLightlog
Plan Zero Hero
1 month ago
K
New Member*
Keith2375New Member*
Posted in Smart meters

Smart meter In-Home Display (IHD) has stopped showing cost of gas used but will show amount in KWH. How can I fix it?

IHD was working perfectly after recent installation but the gas display has just become a series of dots on the cost option. However, the KWH’s used displays fine on day/week/month options. How can I get the cost option working again?

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1 month ago
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MasseyNew Member*
Posted in Smart meters

What does the pylon symbol mean on my Chameleon In-Home Display (IHD) 6?

I cannot find any reference to the electricity pylon symbol  in any of the guides to theIHD 6 display .I am guessing it is indicating that the solar is exporting .any help on this would be good.

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C
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1 month ago
A
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AngieMcCarbon Cutter****
Posted in Smart meters

Who to contact to have a single meter installed instead of two meters (getting rid of storage heaters)

Hi, I’m having terrible trouble with OVO. Only went with them as the previous householder used them.Firstly they didn’t set up an account when I phoned when first moving in - wondered why my direct debit hadn’t gone through weeks later. No record of my phone call, giving bank details, agreeing tariffs etc. Secondly they organised a new Smart meter last week and cancelled the day before as they can’t do it as I have economy 10. Nice guy phoned to explain that the customer care team don’t know what they are doing when it comes to accounts with two meters. That’s very true. Thirdly, I phoned today to ask for the ‘third party’ to come and fit a single meter (as the guy last week explained I should ask for) and after 20 mins the customer adviser didn’t have any idea what I was talking about. She said I had to phone DNO?, wouldn’t explain who DNO are and then cut me off. Please help! OVO is driving me bonkers :) 

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Emmanuelle_OVO
Community Manager
1 month ago
A
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ajayNew Member*
Posted in Smart meters

Issues after moving to OVO, Incorrect Smart Meter configuration and Lack of Tariff transperancy

I was migrated from SSE(Standard Economy 9) to Ovo (Simpler Energy - Economy 7) earlier this year. During migration, I recieved a letter stating “We wrote to tell you that we were moving your electricity supply to OVO Energy. Great news! Your move is now complete. With OVO you can expect clean, affordable energy - plus the same great customer service. And you can rest assured that your prices haven't changed as a result of the move, you'll still pay exactly the same.”However, I just noticed that my Ovo Plan has only 7 hours of Off Peak usage.  The main issue now is that , All my storage heaters are getting Powered ON by the meter, during Peak tariff hours (1 PM to 4PM and 8 PM to 10 PM this was non-peak hours in my previous tariff ), Which is resulting in heavy un-intended consumption and unfair billing.  Will OVO be able to refund this consumption, as METER was expected to work as per the new OFF Peak timings ?  Am I entitled for a compensation due to their fault in correctly configur

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Emmanuelle_OVO
Community Manager
1 month ago
G
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GuyveallNew Member*
Posted in Smart meters

Poor signal in north for SMETS2 meter

Hi I am in the North, my smart meter is in an underground bunker and it doesn’t communicate - is there anything I can do to help it link up?  An aerial maybe Many thanks Guy

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Blastoise186
Plan Zero Hero
1 month ago
J
Carbon Cutter*****
jamesb27Carbon Cutter*****
Posted in Smart meters

Am I Economy 7?

A bit confused as to the right details about this,what are the cheapest times using electric.

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J
Carbon Cutter*****
1 month ago
D
Carbon Cutter*
dovecCarbon Cutter*
posted in Smart meters

Smart Meter - Space for installation

Hello, I moved into a basement flat in September last year that has no smart meter. I’m eager to get one installed, in particular because while my gas meter is easy to access myself on the basement floor, my electricity meter is inside my neighbour’s apartment on the first floor - so I need to contact him for any meter readings. I reached out to Ovo in December and had a smart meter installation booked in January. Upon assessing my neighbour’s utility cabinet, he told me that there simply isn’t enough space in there to install the smart meter (see image). He said the only way forward would be for me my neighbour to request an upgrade to the latest model of smart meter as the newer ones only need one device which should open up some room. My neighbour kindly followed this up with BG who said they are unable to replace the meter because it’s working ok from their side. The request for a meter with a smaller shape is not something they can send out an engineer for.So what do I do next? Ar

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D
Carbon Cutter*
1 month ago
D
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DarrellCarbon Cutter***
posted in Smart meters

Is a ghost using electricity when I'm not at home?

I was’t at home over Christmas but according to my electricity usage more Kwhrs was used on Christmas Day than is normal for me.  What is going on ?  OVO speak much about this but actually explain very little in fact they talk complete ‘Grey’.  Not good enough !  Same with my Gas ?????  The records should only show actual usage ie, If nothing is used a big fat zero should be shown for those particular days - anything else is completely confusing !  But that’s the name of the game isn’t it - confuse them so that they will eventually ‘go away’.

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R
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2 months ago
R
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RgreavesNew Member*
Posted in Smart meters

Does my In Home Display (IHD) need to be plugged in all the time?

Does your smart meter have to be plugged in all the time? I turn the display thing off sometimes to plug other things in. Will this affect OVO getting my readings? Thanks

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New Member*
2 months ago
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Dolly5Carbon Cutter****
Posted in Smart meters

Energy smart tracker

Since the 1st October, my smart meter tracker has been showing unusual values. Have phoned ovo numerous times, but still getting the same answer which is, still having glitches. I want someone to come and have a look at my meter, but not getting any joy. 

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G
Carbon Cutter*
2 months ago
W
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wakeyjockCarbon Cutter****
Posted in Smart meters

Smart meter not sending electricity reads

Hi, I’ve had problem with no meter readings being sent since start of December . OVO sent engineer, he replaced both meters 24th January. Gas meter readings being sent ok, but not electricity readings. Phoned OVO , said I must wait 6 weeks to see if it miraculously sorts itself. I said , no electricity smart meter readings sent since early December. Also I’ve lost out on Powersave, as they don’t have the readings. Anyone help ? 

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Emmanuelle_OVO
Community Manager
1 month ago
A
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awills61Carbon Cutter*****
Posted in Smart meters

RTS Switch of and Smart Meters

I’ve read all the post on here that relate to this topic but have yet to see a definitive answer as to when there will be a solution for those of us transferred from SSE. The OVE web page https://www.ovoenergy.com/can-i-get-a-smart-meter still says they are not available. Given that the switch of is next year it doesn’t leave a lot of time t0 implement a solution.

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Emmanuelle_OVO
Community Manager
1 month ago
N
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NeculaCarbon Cutter****
Posted in Smart meters

Gas Smart meter has a reading of all zeroes on the display and no charges on bill

Brief Background: I live alone in a 2nd (top) floor flat in a newish block of six flats, so relatively low usage.  The electric meter is in a cupboard under the stairs in the communal area entrance, and the gas meter is outside on an exterior wall at ground level.  Point to point distance between them is probably about 15 metres.  The IHD is on the edge of the range to pick up a signal from the meter, and fluctuates with being connected and offline.I had smart meters fitted in June after holding out for years given all the problems I heard about them from other people.  When they were fitted the engineer said he wasn’t sure if he’d be able to change the gas meter due to it’s distance from the electric meter.  However after checking it, he said it was fine and both were replaced.  The electric meter switched on my account fairly quickly, but the gas meter hadn’t changed after a couple of weeks but I was told to allow 6 weeks and it did eventually change.Since the whole premise was that

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Abby_OVO
Community Manager
2 months ago

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