All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display
- 376 Topic threads
- 7,590 Comments
I check my meter readings and usage figures on a daily basis. Since 6th April that data has not been updated online (browser) or through the app. Something is being accumulated and increased daily against the 6th instead of spreading over subsequent days as it should. Half hourly data is, of course, missing.Here is a picture from my IHD for the 6th. Note that WAN and HAN are connected and daily data is displayed for every day on the IHD. So for the 6th my total energy usage is a plausible 29.30 kWh.Now if we look at my online data it is a shambles. I have not changed plan/tariff since fixing last September, but something has gone very wrong. I assume it's just me as I've looked for other reports and found none, but online message chat-bot refuses to open and phones are closed so I'm stuck with posting here.If someone could feed the hamster and get things moving again I'd be delighted.
Why are my storage heaters not coming on with my Secure Liberty 100, no 'boost' mode, no off peak night rate?
If you do request to switch to Single-Rate, your Smart Meter can be updated remotely via SMETS Commands, so you won’t need to have it replaced or have an engineer visit to disable Economy 7 mode. I hope this helps. If you need any more advice on what Economy 7 is or what it means, we’ve got some great guides on the Forum like this one. But if you’re still confused, feel free to ask. :) I'm sorry, I'm not with OVO, but a Google search for my problem brought me here and I think this is the answer I was looking for! My tariff is currently single rate, but until last month my supplier couldn't communicate with my meter, now they can. (Before they could, they just set the day and night rate charge to the same amounts). However I'm switching back over to an Economy 7 rate with someone else, as in the current crazy climate it's actually cheaper than single rate (at least the one I found!) However, I wanted to check that the storage heater in the bedroom was working. Turned it on all nig
Hi, I had the new SMETS3 meter and In-Home Display (IHD7) installed and just been told by OVO that you can only see the night rate and usage on either of the devices if you look at them when the rate changes which is midnight or 1am depending on where you live.That isnt a useful feature if you want to track previous days/weeks usage during waking hours to improve usage efficiency!!Does anyone know if there's a way around this please.Cheers. Karl
Please help, my smart meter doesn't show any readings. It doesn't matter what button I press or how many times I press it, or what sequence, it doesn't work. I have followed the advice on here from Jess (we have the same meter) but mine shows no numbers at all. It just says meter initialised. Apparently Ovo hasn't had a reading since last October and require one.Holly
Hi,I signed to Loop Energy earlier this week to better see my usage and simulate solar/battery on my house. It synced around 30 days of data from January/December and then nothing since. I signed up today to Hugo which works in a similar way and it synced the same data. This leads me to thing there is a problem with how my smart meter is communicating however all of my data is correct and up to date in the OVO app. I’d welcome any suggestions. Thanks.
Who has a SSE or OVO installed smart meter that doesn’t work and more significantly has NEVER worked? Succumbing to promotional pressure and keen to save/monitor my electricity usage, I had one installed 3.5 years ago — and it never worked from the off, save after a few months to provide exactly the same as the old one. After complaints and taking the matter to the ombudsman service (upheld on all counts and resolved with goodwill and indefinite pledges to sort out the issue). That was 20 months ago and there’s been zilch in action or communication since. Now that OVO is running the show, we will see what happens. I have no information on whether my situation is unique or common and why this is so, except that it is largely a government communications agency’s fault (DCC). Hence my question. I am in a small town in the northeast of Scotland, where everything else digital works just fine - with, as far as I know, three SSE electricity sub-stations and three digital/telecoms masts within
My gas smart meter's not communicating and I can't read the screen due to condensation - How can I get the meter replaced?
I had a smart meters fitted for electric and gas in August this year, since being fitted the gas meter had never given a reading( the electric has). I’ve had countless phone calls with customer support at OVO with them trying updates remotely that didn’t work and then was told that an engineer would contact me to sort this out, but they was no way of saying when, I would just have to wait.when I made a complaint about this I was told that there was nothing else that could be done and that they couldn’t leave a complaint open so I must agree to what was happening. I moved to ovo to be more environmentally friendly and thought by having smart meters I would not have to worry about readings! I have to say its been there worst experience I’ve ever had with an energy supplier and would strongly advise anyone else not to bother.
had a smart meter installed recently on economy 7 tarrif with an in house display (camelion). the gas meter reading appears on the display but the electricity meter readings appear as 1 reading which seems to be the day and night rate added together. Have I got the unit set up wrong ?
Trying to take an opening export readings on my Honeywell SMETS 2 meter and the meter screen is blank - How can I get this resolved so I can apply for the Smart Export Guarantee (SEG)?
Hi,I have been asked for my opening export kw meter reading prior to completing a SEG application with OVO.After quite the internet trawl I found some instructions on what buttons need pressing (on this forum - thank you guys). Given that nothing is labelled and no instructions left by the installer (OVO).Pressing the top button should apparently wake the display. On my meter it doesn’t matter what button is pressed nor for how long, the display does not change. The buttons have absolutely no effect. Is this simply a faulty meter? And whom do I need to contact, I struggled to find any relevant information on the main site. Thanks in hope and optimism. Chris
My review of the Chameleon ivie Bud IHD Hey there! The name’s 186, Blastoise186 (my real name is classified) and I’m one of the forum volunteers on the OVO Forum. I’m not usually one for tech reviews despite being a tech wizard, but when I heard that Chameleon Technology were working on a new IHD model, I was curious to try it out. In this case, it’s the ivie Bud. Now to be clear, I already have two Chameleon IHD6-CAD-PPMID IHDs supplied by OVO (long story!), so I don’t technically need a third one and OVO definitely won’t send me another one! As such, I used this chance to simulate buying one for myself in a situation where a supplier wouldn’t provide one at all. For the purposes of transparency and full disclosure, I purchased the ivie Bud myself with my own money. Neither OVO nor Chameleon asked me to do this review and I’ve received no compensation either for doing so. Which also means that I can give my true opinions of it and not upset anyone. I also had my own reasons for obtain
(and why you should not do this yourself) If you have smart meters at home, there's a good chance that you have a device called an In-Home Display (IHD). This is the small electronic device with a touch-screen which connects to your smart meters and shows your electricity and gas consumption. My OVO smart meter installation provided a Chameleon IHD, model number IHD6. I am a consulting security engineer, and it's my job to break things to find out what's inside the case. j/k if anyone from OVO is reading this, my IHD6 is still working. I bought a couple of decommissioned devices from eBay, and took those apart instead. So, what does the IHD talk to? When your energy company installs smart meters, the installers connect the IHD to the smart meters over the Home Area Network (HAN). HAN is a Zigbee wireless network, which runs on 2.4GHz frequencies, which are also used by some wifi systems. The HAN doesn't carry much data, just energy information. The HAN is a network which is managed
I’m told that DCC doesn’t retain any historic smart meter data readings. However, I am informed that the smar meter itself does retain historic data but does anyone know how far back data is retained?I was also sent this:-There is also a third party platform called Energy IP and as long as the meter is communicating, they will hold all the historic data….Anyone know anything about them?Reason for asking…. trying to get a grip on data loss/errors when an energy company goes bust and erroneous data gets picked up and acted upon by the new supplier, often with disasterous results!
What are the SMETS2 upgrade timescales? I need my Secure smart meter upgraded by DCC so it works with my smart central heating
My central heating system software has recently been upgraded so that it can now communicate directly with a smart meter. I have Ovo provided Secure smart meters for both gas and electric. However it looks as though they are still SMETS1 and my central heating system requires SMETS2.Looking through here the forum I found a topic that advises of the national E&A scheme and the timetable suggests my electric meter should be upgraded before end March 2022. Does anyone know if that timetable is still valid? I haven’t had any notification of an upgrade (I understand it’s done remotely over the ‘air’.)There’s no time timetable provided for Secure gas meters. When will this be be done? Malcolm
Hi, This is probably obvious, but I have been asked to submit my dual readings but now have smart meters and can't find the relavent values to send. I thought having a smart meter fitted meant that the readings would send automatically. Please help! Thanks very much Nick
In Feb 2020 I had a smart meter fitted by an OVO engineer that was not functional. After a lot of pleading, complaining and involvement of the Ombudsman 12 months later another OVO engineer visited and changed my Smart Meter. The 2nd Smart meter was also not functional but I was given a reason why - no DCC signal. The engineer left and said it was not OVO’s issue. I contacted DCC and they told me - “coverage checker shows that there is high coverage at your property. If OVO have installed a Smart Meter at your property that is unable to acquire a signal they should have raised an incident with DCC so it can be investigated.” I appear to keep being passed between OVO and DCC, passing the issue between themselves. My main gripe is that I have 27kWh of storage batteries at my property with an electric vehicle which allows me to take advantage of the TOU tariff offered by Octopus, but only if I have a functional Smart meter. My current tariff is 28p/kWh but a Smart meter will reduce this
Serial number of Smart Metre *********. I rang up on Friday evening regarding issues with the in-home display on the smart metre, it isn't working. I was told to leave it next to metre, which is downstairs at the front of my flat. I am in middle flat. But all our meters are downstairs where main door is. I had to put batteries in the smart metre and leave it downstairs next to the metre for 2-3 hrs. I rang up at 6pm, I went down to collect it and bring it back upstairs to my flat at 9pm, and it's just the same, not pairing with the metre. I can't do that again as I was going downstairs and disturbing neighbors trying to sort my smart metre out. The pairing didn't work, when I went downstairs it was beeping as the batteries were running out. Please help me with this issue.
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