Smart meters

Hi. I am a bit concerned that, even though I have a smart meter, someone from Morrisons called to read my meter. I thought having a smart meter obviated having someone call to the house. Fortunately my daughter was at my house at the time as, if I had been on my own, it would have made me very uncomfortable.

I had a smart meter installed. Chose economy 7 tariff as have storage heaters and water heated by thermostat on off peak. Since meter installed off peak does not work. Ovo sent an engineer who changed the meter. Still no off peak. Ovo then said they’d fix the problem remotely. They said it was successful but still no off peak. Now they are saying it must be to do with my wiring or configuration and they can’t do anything more. Now what am I supposed to do? No heating or hot water since July 28th.

Hi, Our smart meter failed over the weekend which resulted in being without gas for nearly 24hrs? Can OVO provide answers to the questions below? 1. Why did the smart meter not proactivly inform me or Ovo that the meter was about to fail ? No warning it just died and left us ( family with 2 children under 5) without gas for heating,Hot water or cooking. Not very SMART ? 2. We thought the battery life of the smart meter was on avergae 10 years? this lasted 3 at best ? engineers that have visited say that on average its 2 -3 years? Why are we being informed its 10 years ? Essentially are we looking at replacements every 3 years? Not very SMART ? 3. Upon discovering we had no gas we tried to contact OVO out of business hours... which is a challenge , number on this site and on the internet are business hours only and it took a lot of searching to actually find an emergency contact. once we did get through we were informed that there was n

So my electric is with OVO who recently just upgraded my smart meter to a SMETS2 meter with a IHD 3. My gas is with British Gas who installed a SMET2 smart gas meter.  I was told by both engineers who installed these meters that I'll be able to see live usage on my in home display with both of these meters. However, my gas usage is not showing up on my in-home display and it's been 3 days since installation.  I spoke to someone from OVO who was determined that two different suppliers can't be showing on one in home display.  I spoke to British gas and they're telling me to wait and the usage will show up on my IHD 3.  Apparently my gas smart meter is communicating with my electric meter because the gas light on the SMETS2 meter flashes and flashes every 5 secs.  Why will my gas usage not show up on my IHD and isit even possible to do so?  Thanks 

 Updated on 04/11/25 by Bradley_OVO: The great things about In-Home Displays, also known as IHDs, is that they're very useful little gadgets that can show you your energy usage in real-time, but unfortunately it’s all too often that your dog knocks it off the coffee table (a dogs wagging tail can swipe just about anything in range!), you spilled coffee on it or worst of all… It grows legs and vanishes when the previous householder moves out. 😞 So what can you do if you're in need of a new IHD or just fancy a spare one? Read on to find out! Introduction and acknowledgement  But first, I’d like to introduce myself. I’m Blastoise186, one of the forum volunteers who helps out on the OVO Forum. With over 18 months of experience and two Chameleon IHD6 (named the Kecleon Brothers) to play with, I’ve learned a lot about how these devices wor

Does anyone know if the long range radio coms in the north  of the UK will be phased out in favour of the new Vodafone 4G network and if so the likely time frame. My smart meter was installed in November 2022 and refuses to connect to the Arquiva network. The local transmitter is I believe at Winter Hill which can be seen from my property but there is no signal at my property. The meter has been power cycled several times and they have tried at least six different 420 coms units. I believe the only way forward is to install a 4G coms unit but I’m not sure if they will be made available for the north west?Thanks  

My mother in law lives in a sheltered flat with storage heaters (probably 20 years old).  The storage heaters only have input and output controls; they don't seem to have any timer or programming facility.  They were previously connected to a separate off peak meter. In October the meters were changed to smart meters on the domestic economy tariff, in preparation for the analogue signal being switched off.  Since then the peak usage has gone up by 300% and I suspect the heaters are drawing in power during both the off peak and peak periods. I'm wondering if anyone has encountered this and knows what the solution is?  It was never a problem previously as the heaters only seemed to be connected to the dedicated off peak meter. Many thanks for any help.

Hi, Any idea why my gas meter sends smart reading but electric doesn’t?  

I have a Type One smart meter which often needs resetting by removing the battery; can I get an upgrade to a Type 2?

I have a SMETS 2 meter and when I checked my charges recently I discovered I was being overcharged at peak rates for a portion of my off peak use. My current smart meter was installed in February when the previous one stopped sending data.Since February I calulate that I have already been over charged by over £60.My OVO app (and my TESLA battery app) report the half hourly data and agree with the data reported on my bill. The total electricity consumption I am billed for is correct but the allocation of cost to peak versus off peak use is wrong and seems to vary month to month. I am 79, not very techy, so can anyone explain this? I have in dispute with OVO now for nearly eight weeks (very unhelpful) so if I cant get a resolution I have to go to OffGem.

I had a smart meter installed at the beginning of July.  It’s in dumb mode as there isn’t enough WAN in the village where I live.  Prior to this, I was sending monthly meter readings to Ovo and, on average, I was using 33 kWh a month.  So, it was rather a shock to see that I used, on average, 86 kWh a month since getting the smart meter.  In addition, we had lovely weather in the two months since getting the smart meter, ie. not the middle of winter when you expect your energy usage to be greater.  Any thoughts on this would be very much appreciated.Many thanks, Cate 

Hi, I was wondering if these been any update on getting real-time data out of the smart meters, I believe mine were the earlier ones fitted by OVO and Ive only got the original monochrome display. Ive had a CT clamp on the meter tail to measure current but I need a way to obtain the live gas flow.There was some talk a few years back of the earlier smart meters being upgraded to the newer models.Any ideas would be much appreciated?

My meters are on the outside of my house with the garage between us. The ' in home display' constantly says ' lost connection '. Is it because its more than 2 metres from the meter or is it faulty? 

Hello,we have recently switched from Scottish Power to OVO after moving into a new flat. We have a heat pump and have chosen OVO due to their heat pump add on. We do not have a smart meter yet, and wanted to get one installed.However, OVO is saying we are not eligible for a smart meter due to WAN issues. We live in Edinburgh, not in a rural place further north. Our neighbours have smart meters, some even with electricity supplied by OVO.Customer service has said to us to hire a private engineer who will check signal strength and then report back to OVO. How can this happen, and what should we do? Thank you in advance for any advice. 

Hi, we are in the Scottish Highlands and have been told we cannot currently have the THTC replaced by a smart meter due to signal issues, OVO currently have no alternative so we have been left with a fuzzy answer that they may have a solution in two months time. Any body else have any additional information, my communication with OVO has been through the online chat box, although with an actual person

I have smart meters for both gas and electricity. However, neither is currently able to connect to OVO and hasn't done so for quite a while now. An engineer came to try to boost the signal but all his attempts failed. He said something about needing to wait for an additional bit of kit to be installed locally. How much longer do I have to wait? I really don't want to have to provide meter readings...I shouldn't have to with smart meters! 

Awakened this morning to find that the IHD showed a large energy cost despite no appliances on overnightwhich incidentally doesn’t match my energy useTried switching the IHD on/ off several occasions yet will not match the Smart meter energy cost display Also despite not setting a budget and cancelling it the display still continues to show a budget setI’m  assuming the IHD has developed a fault as can’t find any way to reset it so it matches up with the Smart Meter 

Had an appointment today to have my new meter fitted. I chose a single rate meter and th standard variable rate due to my set up.My old meter set up was this When the engineer arrived I asked hime what he was installing and he started talking about two rate and time switching. I said that that was not what I asked for so he got in touch with OVO and they said that off peak had to go to off peak on the new meter and peak to peak. Again I said that I dod not want that so he got in touch with a colleague from SMS who I talked to on the phone and we agreed that I could have what I wanted and the new meter was installed see below.  I’m not sure what tariff I am on yet or how to read

It’s been a long story… Some while ago we were offered a SMETS1 smart meter, but we delayed until a SMETS2 was available. Then an engineer came to install a SMETS2 meter, and left saying something about no signal, leave it a while. The meter is in a lower ground floor area, with a mobile signal.Finally, July 2020, new SMETS2 meter installed - not talking to the network, but wait a bit and it’ll ‘probably’ be OK. No IHD left. I thought that even if the thing couldn’t talk to Ovo at least an IHD would allow me to read the meter easily, so I requested one, which eventually arrived. Silly me, I didn’t realise that the meter - supposedly installed for MY benefit - wouldn’t talk to my home network if it couldn’t talk to OVO first.After a while we got back to Ovo who said there was nothing they could do and we would have to move our meter, at our expense (approx £250) and hope the new position had a better signal. No guarantee of that. Then I asked for a smart gas meter, reas

I have recently switched to OVO Energy with an Economy 7 tariff.Shortly before, I had a multi-rate smart meter installed by my previous supplier. The off-peak times were in two blocks: 22:30–00:30 and 02:30–07:30 (times GMT; and also ignore the random switching offset). For the period 00:30–02:30, the tariff returned to the day rate.On transfer to OVO, it appears that the new tariff information sent to the meter has set the off-peak times to a single 7-hour block of 00:30–07:30 GMT (so currently an hour later due to BST).However, while the tariff times have changed, the meter’s switching times have not. Thus at 22:30, the storage heater circuit is turned on, but the meter is still charging the more expensive rate. At 00:30, when the meter starts clocking the night rate, the storage heater is switched off. Then, finally, at 02:30, the storage heater circuit comes back on and the meter continues on the night rate until 07:30.This is a prob

Why today have Ovo with no notice (& on the priority services register) suddenly changed my tariff from Economy 10 to Economy 9?

This is for those seeking answers to this technology.  What is alt-han? A bridging system to allow a gas meter / ihd far far away to communicate. This is done using a mixture of bridges labelled B1 through to B4. Do I need it? If you are in a flat like me or your gas meter is far away from the comms at your home then the answer is yes. How do I get it? This is done during the install of your smart meter. However if like me you had a failed meter install from a previous provider then you can call up. However you'll need to be clear you need it when ordering otherwise you'll have a failed visit. The end result Once all communicating, your ihd and readings will operate as normal. Some pictures of modules... In order, B1 = this converts han to powerline and is installed by the electric meter. Takes its power before the meter not after it

Just had smart meter installed in April, not charged for any Electricity since April.

Grateful for any advise/suggestions.I’ve been trying to get the 2 electricity (under THTC tariff) meters changed since I could first book an appointment in October 2024.  An Engineer did appear at this first attempt in October 2024.  He tried to install a smart meter (with economy 10 tarriff) but the signal was an issue.  Subsequently, I have had to keep phoning OVO to find out what was happening - OVO have never contacted me even though I have been told a numerous times they would be in touch.  I have twice more booked appointments in January and today which have been cancelled.  The first one I was told it was a wider area network (WAN) problem and OVO would be in touch in 8 weeks - this didn’t happen.  I phoned intermittently and was told the problem hadn’t been resolved until I phoned at the end of April.  Today the appointment got cancelled again for a system reason - I am still not clear if the WAN problem has been resolved.  I tried to re-book an appointment today but

Im attempting to use Ovo Beyond but its telling me i need a smart meter which i have and was fitted n 2021. The older Ovo App works but not the beyond can someone suggest to me the cause?Thanks.