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Smart meters

All about smart meter installations, compatibility, plus how to get the most out of your smart meter and In-Home Display

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Smart Meters and In Home Displays - Topic Hub

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452 Topic threads
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New Member*
Vincent998New Member*
Posted in Smart meters
THTC after 30 June 2025

I have THTC and standard meters but no storage heaters and therefore do not require RTS. THTC used 24/7 for panel heaters, underfloor electric heating and hot water. Will a 2 meter system with THTC still be available after 30 June 2025.

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Firedog
Plan Zero Hero
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Betty0725New Member*
Posted in Smart meters
paid twice because it said error try again so i did and now it took 2 payments. How can I have one refunded?

paid twice because it ssid error try again so i did.its tookbto payments how do i get a refund on one

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Ben_OVO
Community Moderator
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WattsElNew Member***
Posted in Smart meters
Why is my gas smart meter making a throbbing humming noise?

Hi, we recently reported a noisy gas meter that was making a throb. OVO were fantastic and agreed that although not dangerous it would be very annoying and sent an engineer to fit a new one along with a new smart meter. For a few days we had blissful silence.... but then yesterday the throbbing returned. it is now even more regular (albeit not quite as noisy) and driving me insane! we have had work done and it is now secured to a stud wall and I’m wondering if this is not helping?! Please tell me this isn’t a normal sound on a meter and that something can be done.... I can’t tune out from the throb throb throbbing....... 😩 Thanks

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Peter E
Plan Zero Hero
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HenryGNew Member*
Posted in Smart meters
My consumer unit keeps tripping, is this connected to the smart meter?

After OVO installed a smart meter it kept tripping. I reported this and was informed to re set the trip. This has gone in now for a year, I turn off all electrical appliances at night and it still trips. Surely this is not right?

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J
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MyrtleCarbon Cutter*
Posted in Smart meters
RTS new smart meter and choosing a tariff

HiIf you need a smart meter to replace an RTS meter you need to pick a tariff. Does anyone know how easy is it to change to a different tariff afterwards if you decide the one you chose is not for you?  What is involved in making a change?Asking for a relative who we need to sort the new meter out for. They have storage heaters on at night. We booked an appointment and picked Economy 10 but I am not sure the night hours are long enough for the storage heaters so think we may need to do more research. I don’t know if Economy 7 still exists as an option for storage heaters.Also, I know the leaflet says RTS is being switched off at the end of June (I think) but would it really affect electricity access after that date if you haven’t sorted it? I am sure that warning must have worried a great many people and surely the energy companies must have known about all this for a long while. What happens to the people they haven’t sorted by then as they seem to have hundreds of thousands to sort o

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Firedog
Plan Zero Hero
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bingbongovo2021Carbon Cutter*
Posted in Smart meters
S2 smart meters in the Northern Territory using the Arqiva network - why isn't the meter able to connect to the WAN?

It’s been a long story… Some while ago we were offered a SMETS1 smart meter, but we delayed until a SMETS2 was available. Then an engineer came to install a SMETS2 meter, and left saying something about no signal, leave it a while. The meter is in a lower ground floor area, with a mobile signal.Finally, July 2020, new SMETS2 meter installed - not talking to the network, but wait a bit and it’ll ‘probably’ be OK. No IHD left. I thought that even if the thing couldn’t talk to Ovo at least an IHD would allow me to read the meter easily, so I requested one, which eventually arrived. Silly me, I didn’t realise that the meter - supposedly installed for MY benefit - wouldn’t talk to my home network if it couldn’t talk to OVO first.After a while we got back to Ovo who said there was nothing they could do and we would have to move our meter, at our expense (approx £250) and hope the new position had a better signal. No guarantee of that. Then I asked for a smart gas meter, reasoning that the ga

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D
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kwick1New Member***
Posted in Smart meters
Why won't my Geo Trio II In Home Display (IHD) connect to my S2 smart meters with OVO?

Hi,Since moving to OVO from EDF on Jan 5th, the Geo Trio II IHD supplied by EDF will not connect to the SMETS2 smart meter also supplied by EDF.Even after resetting, it just sits there and say trying to connect. There appears to be a strong 5 bar WiFi signal and the IHD is less than 2 metres from the smart meter with no obstructions in between.When I look at the IHD the screen says      Meter Network Not Connected             Status 22-0      Not connected to meter network. If the problem persists, please contact your supplier.I have contacted OVO support and answered their initial questions but they also suggest seeking help here on the forum.Any ideas ?thanks and regards, Kevin  

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Blastoise186
Plan Zero Hero
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Charles Harford-CrossNew Member***
Posted in Smart meters
Smart Meter Signal - Isle of Mull

Hi - we had a smart meter installed at our property in the north of the isle of mull last summer but the engineer was not able to pick up a suitable signal despite all the pre-tests showing that this was an area which did have sufficient signal.Our meter is in an outhouse held within a closed metal box and I wonder if this is likely to be shielding the signal.  If this is the case then is it possible for an engineer to fit an aerial to the meter and connect into the installed but inoperative meter.If this is the case what is the process to get this done - will OVO do this It has proved very difficult getting an engineer to come given the island location.ThanksCharles

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Blastoise186
Plan Zero Hero
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Md27Carbon Cutter*
Posted in Smart meters
Gas smart meter in communication- But reading not changing?

I’m an old SSE customer that was migrated to OVO earlier in the year. Our smart meter has been working fine and according to the website and app, it is sending readings over, but the reading has been the same each day for the last 9 days, despite the heating and water being used.When I check the reading on the meter itself, it shows the same as the reading that is being sent.  Looking back, there was also 7 days at the start of the month where this happened, and 3 days last month. The gas supply is working fine, so no problem there. I’m more than happy not to pay for it but something is definitely not right.This is the Smart Meter we have.Any advice would be much appreciated   

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Chris_OVO
Community Moderator
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bonniejeanCarbon Cutter****
posted in Smart meters
iHD Red Everytime I Switch Anything On

As per the title my IHD idles at the bottom of the green until I switch anything on in my flat even the kettle or toaster (both new) and then it goes to the top of the red. I’m only in a small 2 bed , 1 sitting room/kitchen flat and going through £300 a month in electric since moving in 2mths ago despite being out from 7.45-6 Mon-Fri and even when I’m in don’t have the TV on etc much . I don’t get why using anything is draining my electricity so much . I have underfloor heating but that’s on 2hrs a day as once I saw the bill the first month I adjusted it right down but no difference to my electricity bills 

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WstainsbyNew Member***
Posted in Smart meters
Chameleon In Home Display (IHD) lost connection with smart meters - Any tips to get reconnected?

Hi, 5 days ago my IHD began showing lost connection. It had been working perfectly since install in September. I’ve read on this forum that it could be to do with no mobile reception but we have that and can tell by the WAN red light flashing frequently on the elec meter. (Plus it worked perfectly before). Does the IHD need repairing with the smart meter? Thanks Will

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Blastoise186
Plan Zero Hero
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DuncanLCarbon Cutter*****
Posted in Smart meters
App not Updating Daily Usage

I notice the App has stopped updating my daily usage.  Does this mean that my smart meter has stopped sending data to OVO ?  IHD still works OK

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Ben_OVO
Community Moderator
M
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maridorCarbon Cutter***
Posted in Smart meters
Can i swap my traditional economy 10 meter to a smart meter?

I have twice had an engineer out to fit a Smart meter only to be told  because I'm on Economy 10 it's not possible as Economy 10 has          3 phases and Smart meters only allow for two. Indeed up until about a year ago Ovo's own website stated quite clearly that there was no Smart meter which was compatible with Economy 10 (that section of the OVO website seems to have disappeared). Now I gather from the News Media that after the end of June our Economy 10 meters are not going to work!!!To date I have not received any notification of this.  I and numerous others where I live would like to have a CLEAR explanation of what is going on specifically as regards Economy 10. 

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Blastoise186
Plan Zero Hero
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PedromotNew Member*
Posted in Smart meters
How far apart can my meters be to allow a smart meter upgrade?

My gas meter is just outside my home but the electricity meter is in a communal building about 20 metres away. I understand that a Smart Meter works by radio, so would it work on my installation?

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Blastoise186
Plan Zero Hero
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elecbuzz22Carbon Cutter***
posted in Smart meters
Can I get some help with understanding metering?

Hi, Just a bit of background, I've been working for a meter operator for 3 months now, primarily assisting in commissioning meters and investigating revenue protection cases. Embarrassingly there's so much I still don't know. And I've noticed your expertise and would really appreciate any simple explanations you might have to offer. Specifically I just want to a clearer understanding of smets in general. What is the DCC? What's a hot shoe? When a new tenant comes in what happens to them with a tampered meter from the previous resident (Revenue Protection). How do comms hub work. Why only 1 smart meter to 1 MPAN? Just a lot of general stuff. I just want to be able to feel like I have a firm foundation so I can confidently advise in metering. Would appreciate any help, thanks in advance

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Blastoise186
Plan Zero Hero
K
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KeithYorkCarbon Cutter*
Posted in Smart meters
How to take a meter reading from a Kaifa FL100?

hi there, we have a KAIFA FL100 meter. can anyone tell me what button to press to get the current meter reading, please?

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K
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geogeoNew Member*
Posted in Smart meters
If I move supplier who is responsible for any smart meter malfunctions

If I have a smart meter installed by OVO , then switch providers and the meter(s) malfunction who do I    contact to repair meter(s)

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Abby_OVO
Community Manager
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BroncoCarbon Cutter*
Posted in Smart meters
How to send half hourly meter readings when I don't have a smart meter

Most smart meters will soon start sending readings every 30 minutes as standard. If yours doesn't already, it will switch to half-hourly readings in 7 to 10 days.I have never had a smart meter keep an eye on my meter readings, I only have the one in near my electric consumer box that I take meter reading from, do you supply smart meters.

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Ben_OVO
Community Moderator
S
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Shaz70Carbon Cutter*
Posted in Smart meters
My electricity and gas are with two different suppliers. Can I still get smart meters?

Hi I'm with  ovo energy for electric and eon for gas. I got told to get smart meters you have to be with same company for both. I don't know why this would need to be . 

51946
Ben_OVO
Community Moderator
C
New Member*
chas242New Member*
Posted in Smart meters
How do you unpair the PIN for Pipit 500 from a previously paired meter?

Hi all I have a Liberty 100 electric & EGV4v gas meter. I am attempting to connect a second hand Pipit 500 IHD to them but the IHD is asking for a PIN number to un-pair the previously paired meter before I can attempt to connect the unit to my meters. I have tried the pin 1793 which does not work (number was obtained from the manual and various internet posts, this number does work with the units advanced settings but not for un-pairing), I have also tried generic pin’s like 0000, 1234 etc but they don’t work either.Please can someone provide the correct pin or details on how to factory reset the Pipit. Thank youChas242

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Blastoise186
Plan Zero Hero
N
Carbon Cutter***
njvanCarbon Cutter***
Posted in Smart meters
Smart Meter timing/fuse box tripping, and priority register.

Hi, I had my RTS meter replaced with a smart meter in December. I wasn’t aware it would cause my fuse box to trip for as long as I’ve been told (6 weeks as per the time given for information to be updated), I was under the impression this would last only about 48 hours. A week or two after it was fitted I asked OVO support about the fuse box tripping, and was told I’d have to wait the 6 weeks. It flips 10-20+ times a day, but the issue is that my heating system takes so long to heat up that my house is sitting at about 13-14C, and I’m a disabled person. This is causing me a lot of pain on top of the expected annoyance at the inconvenience. I’ve also had my computer shut down while writing, losing anything I’ve been working on that hasn’t been saved- which is more of an inconvenience but I’m afraid it’ll mess up my computer eventually as the flips are quite unpredictable. It also makes cooking, and showering, difficult at times. Has anyone had experiences with asking for help with the w

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Firedog
Plan Zero Hero
B
Carbon Cutter****
BearclaireCarbon Cutter****
Posted in Smart meters
Just moved home - Is our usage correct it seems very high?

We have just moved into our rented property and are worried that the usage stated on the app is not correct.there is a smart meter in the property but not one that we have assigned to our account! Or asked for,  Is the smart reader for the property? so therefore reading our electricity correctly and the online account is wrong?  the daily standing charge on the smart meter is also different to what it says on our tariff account online. we are now worried as it says we are using over £10 per day!!!!!  PLEASE HELP AS IF THIS IS CORRECT WE WILL HAVE TO DO SOME CUTTING DOWN DRASTICALLY

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Emmanuelle_OVO
Community Manager
D
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david.sinc100Carbon Cutter*
Posted in Smart meters
Storage heaters charging at peak rates with new smart meter?

My mother in law lives in a sheltered flat with storage heaters (probably 20 years old).  The storage heaters only have input and output controls; they don't seem to have any timer or programming facility.  They were previously connected to a separate off peak meter. In October the meters were changed to smart meters on the domestic economy tariff, in preparation for the analogue signal being switched off.  Since then the peak usage has gone up by 300% and I suspect the heaters are drawing in power during both the off peak and peak periods. I'm wondering if anyone has encountered this and knows what the solution is?  It was never a problem previously as the heaters only seemed to be connected to the dedicated off peak meter. Many thanks for any help.

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Abby_OVO
Community Manager
W
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Wigwam66New Member***
Posted in Smart meters
Why is my Smart meter In Home Display (IHD) not showing any electricity usage data?

Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the email team , about showing electricity usage on the IHD and after 16 days advised that they'd requested my IHD's firmware to be refreshed and I should wait 48 hours and turn my IHD off and on. I've tried this but after 3 days nothing has changed and I'm looking to try and resolve this before the anniversary of the installation (although maybe I'll get a prize for the longest smart meter installation?) Can anyone suggest a solution? Many thanks  

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Abby_OVO
Community Manager
G
Carbon Cutter*
Garth59Carbon Cutter*
Posted in Smart meters
Gas smart meter error- one meter with British gas & the other is with OVO?

I am an OVO customer for my electricity but with British Gas currently for my gas. Forgive my cheek for posting on the OVO forum but I can’t find another route to find answers.  I had an electric Smart meter installed by OVO in October 2022 and since then it has been working perfectly.   L+G E470 with Toshiba SKU1 communication hub. On 17th October 2023 I had a Smart gas meter installed by British Gas (L+G G470 SMETS2). When the engineer installed the meter he was in a rush and said he had to leave before the meter was fully commissioned but said another engineer would come out to complete the installation. This never happened and I was left with a piece of yellow tape on the meter saying “No commission”. I have contacted BG via Chat and phone about every 2 months but just keep getting the same answer - an engineer doesn’t need to be sent and to just wait and it would be  resolved.  Nothing is yet resolved after over a year. I have now lost patience and am trying to arm myself with as

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Chris_OVO
Community Moderator

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