Smart meters

Hi I enter my readings monthly both gas and electricity manually. For some reason yesterday I had a smart reading applied to my monthly readings which is over 14000, whereas the actual reading on the meter is approx 11560. This has clearly provided incorrect billing details as I’m sure you can imagine and from a monthly use off approx 100 this month it’s shot up by 3000. A false reading. A clear error.  from what I am aware I don’t even have a smart meter and have manually inputted readings for over 3 years now.  I have checked online and it states my meter isn’t working on smart mode which again begs the question where this incorrect reading has came from  having called OVO , no one could explain and the person said ‘the meter must have had some sort of fit’ how that’s a suitable response is beyond me. they adjusted the reading to the correct one but again a 14000 odd reading is now evident again today from ‘another smart reading’ so ba

Hey there! I just received my new smart meter and the IDH (black model "Chameleon") and I successfully joined my home WIFI. The WIFI Signal is displaying three bands, so all good for the internet connection. When it comes now to the "Join network" which is I imagine the connection to the smart meter reading, It loop over and over again without any chance to get my real-time consumption, any clue?  

Had one installed for the first time about 6 weeks ago, was told not to send in my own readings, but to let the meter sort itself out which could take a couple of months.Logging into my online account today it says:---Your electricity smart meter hasn't sent us any readings lately. To keep your account up to date, you'll need to send us regular manual readings.--- So, do I still wait, or fill in the online thingy to tell them my usage, or will that break something if I do ?I notice it says for entering meter reading:Off-PeakPeakOn the meter itself I says:Rate1 = 328 kwhRate2 = 883 kwhWhich is off peak and which is peak. :-)It also mentions+A Value is 01212 kwhThat seems to be alll the information the meter is willing or able to hand out.

Hi,This is my first post on this forum. I wanted to highlight as an OVO customer the critical safety error made by engineers. This nearly caused a house fire and led to the National Grid coming out and doing emergency work. I installed a smart EV charger a few months back in anticipation to getting a new EV. I bought the EV and then moved to OVO as a new customer. I had my conventional meter exchanged for a smart meter and OVO were aware this was being done to qualify for the Anytime Charge tariff. The smart meter was changed and the engineer noticed an EV charger was already installed. I was under the assumption that the electric wires (tails) were changing from 16mm to 25mm. This was to compensate extra load on the circuit. The engineer conducted a safety check and told me everything was fine. Moving forward a few months, I noticed a really strong smell of burning and hearing the sound of 'electrical buzzing' from my cupboard. A few days later, t

Morning all. Recently got the keys to our new home who was supplied with Ovo previously which we have decided to go with also but we need smart meters due to having an EV & Plugin Hybrid but keep getting message saying not eligible. The meter in our new home is the old wheel type meter also. We have had the consumer unit replaced but need the meters replaced.   

My gas meter is just outside my home but the electricity meter is in a communal building about 20 metres away. I understand that a Smart Meter works by radio, so would it work on my installation?

My Dimplex Quantum ‘G’ Series storage heaters are no longer being charged since the new smart meter was installed. Current is getting to both control and charge circuits during the off-peak periods, but the cores are not being charged. They were regularly charged automatically without a hitch during the now deceased THTC’s RTS. Any enlightenment?

I have just moved in to an all electric flat in Perthshire, and inherited an Ampy dual rate meter with 4 cables and one dummy port. I believe this means that there was an inbuilt timer for switching between high and low rates.However… I decided to switch to Octopus and have a smart meter installed. After installation, my smart display began giving me times for high and low rates; for example, low… 14:30 to 17:30. So, I now wish to ask 3 things!1   Is it possible to find the timings for a full days cycle without sitting up all night?2   Will my Dimpex Duoheat units turn on automatically on the low power cycles?3   When I called Octopus, an agent gave me rates and times that are different to what is being displayed locally; timed from midnight to 07:30. I appreciate that this is an OVO forum, but members might have encountered a similar discrepancy when switching, and any advice will be received with much gratitude.

We have solar panels installed and our electricity meter is running backwards and are unable to have a smart meter installed as there is no mobile signal. we have contacted Ovo a twice to report that our meter is running backwards but haven’t been able to get a clear response from them. It’s clear that we need an export meter fitted. But how will this work practically? Will our Ovo account give us the ability to input the reading from our export meter? Who can we get to install one? Thanks

HI,Has anyone with a u16 gas meter got a smart meter?  Interested to know if Ovo now install these.  Its a pain *edited by moderator* to remember to do manual readings… Thanks

OVO are unable to fit a Smart Meter in the utilities department in the building of my flat due to heritage meters and apparently the whole building would need to be rewired. Apparently I might be able to have the Smart Meter fitted inside my flat and I was wondering if anybody knows whether or not this the case? OVO say it is not possible to book a further appointment with an engineer to view my flat (he did not do so in  the original visit) he only viewed the utility cupboard in the building of my flat.I was wondering if  anyone could advise me whether or not it is possible for a Smart Meter to be fitted inside my flat?  

Hi, everyoneRecently, I switched to a single-rate tariff. But the heater circuit only goes live during off-peak periods (because I was on Economy 7 tariff before). So after read some replies on the internet, I had a two chats with OVO advisors via online chat and requested them to adjust the ALCS timing to make my heater circuit always live 24/7.The 1st chat wasn’t helpful at all.The 2nd reply I had : this isn't something our support team can carry out due to the functionality of the meter itself, with this being a dual rate and wired as such. The only alternative options would be to have this exchanged to a single rate meter at a cost.  Can anyone confirm this can be done remotely by adjusting the ALCS timing? If so How do I get the right person to do it? Many thanks in advance. ref: 

Good morning, we have been trying for a few months now to get OVO to change over our RTS meter without success. When the first engineer came out he said he was unable to swap the meter as it required a senior engineer to do the work. Weeks later after much pressing OVO we got a 2nd engineers appointment for them to come out and swap the meter. However when he looked at the setup he also said he was unable to swap the meter, but he provided us with the reason why.It is due to our RTS meter being inside the property beside the fuseboxes and not outside in the white box with the main meter. Apparantly they need an electrician to carry out some work first which the engineer is not qualified to do.It seems ridiculous that after the first engineers visit this was not picked up and was only noted at after the 2nd engineers visit. The whole OVO setup regarding RTS meter swapping seems broken at best. With the switch off date being two weeks away we are no further forward.

I was told by the smart meter installation engineer that he could not connect my outside gas meter to my smart meter (which controls my electricity). He said I should contact Ovo about how to get a smart meter for gas. Can this be done? It is very inconvenient that I still have to submit meter readings and cannot monitor my gas usage. How can I get my gas meter connected to a smart meter? Thanks

Spoke to customer care on the 23-07-2025 regarding a meter change, i need to go from a single tariff smart meter to a dual tariff such as Smart economy 9. I’am having HHR storage heaters and solar panels installed on 01- 08 - 2025 under the ECO4 Scheme. After twenty minutes on hold, off hold with the adviser speaking to technical support the issue was not resolved, i told them to look at their web site for online accounts under full electric homes, then select ( smart time use of tariffs ) this i would qualifier for as am 100% electric, electric heating and water. In reading economy 7 meter topics, i see OVO don’t fit these any more but do fit a SMETS2 ( S2 ). Why wasn’t one off these options offered to me ?i  have been a loyal customer for over twenty years firstly  SWALEC then SSE and now OVO surely this should count, if this can’t be resolved i will be forced to look at another supplier. I presently have a smart meter ( EDMI  Standard 420 ). 

dose any one know when the clocks change to BST (British Summer Time) dose the off peak charging time also change with the time change or continue at GMT time?...some background to the question, my smart meter (installed by Ovo) only uses GMT time all year…… my home automation (Habitat System). runs in GMT so all appliances running on time switches via Home automation are on GMT using Habitat home automation I have managed to shift between 88% and 98% to off peak  (using the Loop app data taken from my Ovo meter) of my electric usage to over night!

We live in the northeast of Scotland (Buckie). Our space heating is solely electric via Dimplex Quantum Series G storage heaters. We have the usual THTC three consumer units (RTS space & water heating at off-peak rate, 24 hour off-peak ancilliary heating controls, and peak rate general usage). Our meter cupboard looks like this:Meter Cupboard (Existing)I have contacted OVO on several occasions enquiring as to the type of meter which will be installed and seeking confirmation that it can, and will, be set to charge the storage heaters during the three off-peak periods only. To date I have not received an answer.I am in my 80’s. My wife is disabled and has zero mobility. Therefore, we are at home almost 24/7. As a result, the cost of space heating is by far the greatest component of our electricity bill. Making

Hello, I moved into a basement flat in September last year that has no smart meter. I’m eager to get one installed, in particular because while my gas meter is easy to access myself on the basement floor, my electricity meter is inside my neighbour’s apartment on the first floor - so I need to contact him for any meter readings. I reached out to Ovo in December and had a smart meter installation booked in January. Upon assessing my neighbour’s utility cabinet, he told me that there simply isn’t enough space in there to install the smart meter (see image). He said the only way forward would be for me my neighbour to request an upgrade to the latest model of smart meter as the newer ones only need one device which should open up some room. My neighbour kindly followed this up with BG who said they are unable to replace the meter because it’s working ok from their side. The request for a meter with a smaller shape is not something they can send out an engineer for.

Himy smart meter was being installed Friday but the engineer failed it and said it has an asbestos backboard behind the meter.…I am not sure it is. I have a digital meter which would be fairly new? I’m not sure they would have fitted that meter to asbestos… any ideas? 

Our Aclara SGM1416-B was fitted on Friday 6th June 2025. Nick F was excellent, and answered all our many questions. In this remote Argyll location we have no radio control signal, but we do have O2 4G and the WNC UBC-TN6 SKU1 connects to it.  So all the worries that I've picked up from reading this forum evaporated.One puzzle is that off-peak switches on/off 10 minutes after the tariff changes. I know that the switching time needs to vary a bit in an area to prevent massive changes destroying transmission gear, but I thought that the signal change would coincide with the tarrif change.The IHD (IHD3-PPMID-AAA  type 1) shows the tariff changing at exactly the times listed for Economy 10, eg 2:30pm and 5:30pm, but the storage heating switches 10 minutes later. So we are charged too much for 10 minutes. I know this may not add more than about £50 a year, but it’s a niggle.   Is it likely to synchronise as the system settles down?  

This one has been doing my head in for years …… how do I calculate my daily budget figures (Gas & Elec) for my Smart Meter ?I appreciate that seasonal fluctuations mean that you don’t have a meaningful flat daily rate but I can live with that for now.It always surprises me that suppliers don’t provide a tool that allows customers to calculate their smart meter budget figures as I know of several colleagues who have no idea what to use as budget figures.Do I work from OVO usage estimates or should I use my direct debit payment. Latter seems logical but I’m dual fuel so how do I work out what part of my monthly direct debit is gas or electric ?Also, do I have to add my daily standing charge into the budget figures I use ?Any help appreciated !

No communication because the meter is too far away(1st floor up to 7th floor) The engineer said fit a battery in the back of the home unit so it resets itself then take it back up to 7th floor still no communication why the engineer could not complete the installation and do this himself i dont know he has walked away from it. I assume this is a job for OVO engineer.No comunnication

Hi, I had my smart meters installed yesterday lunchtime, this morning my IHD tells me I used a combined gas and electric totalling over £25!! there is no way this is correct. My daughter had a shower this evening for 5 minutes and the electric cost went up on the IHD by £5.....anyone else having these unusual readings? its worrying me as my bill is going to be massive!

I’ve just had a Kaisa MA329b Smart Meter fitted. Has anyone been able to find a user manual for this model?The OVO Engineer said he wasn’t given any information about this meter type, so couldn’t help. 

Trying to get mother-in-law's meter changed in anticipation of RTS switch-off.It started off complicated and it just seems to get worse from there on!Not sure where I am now.Mother-in-law has an apartment in a Churchill older peoples' building (about 30 similar apartments).Back in September 2024 I started with a phone call to book an appointment and was immediately hit with the question of tariff. I thought that I was just booking a meter change, not realising that I would have to pick an alternative to Superdeal. Anyway, after a bit of too-ing and fro-ing it seems that dumb night storage heaters will be best suited to Economy 10 and an appointment booked.It seemed straight forward enough, so only mother-in-law was there on the day of the appointment. However, it turns out that the OVO technician could not do the job. Mother-in-law was told that there was asbestos and it required a different team and approval from the leaseholder (Churchill) to sort