Smart meters

I’ve heard that energy suppliers can remotely control smart meters in order to even cut off the energy supply to a certain property. It made me wonder if they can remotely override the meter reading by adding extra units on top of the actual usage regularly. If they have remote control access to it, when/if a customer complains regarding an abnormal increase, they can even remotely adjust it so that the meter would not be seen as faulty during any inspection. Is there a guarantee or a way to validate that this would never happen to smart meter users? 

I'm moving into a new home. Got the keys but not physically moving for a week. On the tenancy pack, the letting agents have provided readings.I've created an OVO account. A smart meter display was already plugged in so readings are already being sent. Checked my new account. No gas reading yet but the electricity is way off from what was in the tenancy pack. I've never had smart meter before, so I'm wandering when this was installed does it start at '0' so will differ from the main meter? I was trying to lower the stress and get things sorted before the physical move but this has just added to it. I can't remember the exact figure but tenancy pack was roughly 33000 and my OVO accounts showing a reading of 20600.

I had SMETS2 gas and electricity meter a installed a couple of weeks ago. So far so good, however I’m wondering if / how I can switch them to 30 minute reads? I’d like more granularity on the usage data ideally. Also, I’m finding the gas readings are very binary; maybe because it’s summer and we are not using a lot, but it seems to be counting in chunks - e.g one day we will use nothing, then we’ll use a set amount, the next day it’s exactly the same amount. This seems a bit odd.

My daughter has moved into a property and we want o know who supplies the gas and electric but are having some issues, mpan required for electric meter but can't find it. See attached pic. Any help would be gratefully received  

Hi,When I moved here in 2018 there were already Liberty SMETS1 electric and gas meters installed so I’m not sure how old they are. Since then no-one has been to check them ( they are both inside the kitchen ) and I’m starting to wonder if the gas one should be replaced due to age of battery. Should I contact OVO to request replacements ?

Hi I’m currently on an Econ 7 meter/tariff however my night usage has dropped significantly over the last year as I no longer use the night storage heaters (way too expensive).I’m now thinking that I’d do better on a standard rate tariff. My current fix ends, end of Aug and OVO have offered me several tariffs, but I can’t access any non Econ 7 tariffs - and OVO seem to have closed their phone service today so I can’t ask that way.I don’t have a smart meter (and don’t want one). Where can I access tariff rate fixes and current/predicted price please?

On my online account, my Meter Readings History (from my smart meter) used to show readings to 3 decimal places. Now it only shows the whole numbers, with no decimal places. So I often get several days in a row with the same reding, as it can take that long to use one unit. Why has this changed? Is there something wrong with the display on my account? Or is my smart meter not sending in the full details? 

Hi all, Could anybody tell me what the actual requirements for a smart metre are? OVO said they offer them in my area, then said “I don’t meet the eligibility as they tried to fit one previously”  We bought the house in 2023. Previous owner was 95 and did not even have internet.  The original metre, has since been replaced by Scottish Power to due during a full rewire it came to light the previous metre had been tampered with. The original metre was also completely inaccessible due to it being behind a built in unit which has since been removed. I have guess to explain this to OVO and all I get is “you don’t meet the criteria, but wont tell me what the criteria is? We own the house, metre is easily accessible.  We have since bought an EV and want to move to an EV Tariff but they all require a smart metre.  Any help is appreciated! 

Having just moved I realised that during the season that OVO supplied me with electricity in Colchester they also fitted me with the WRONG Smart Meter as I was on Economy 7. Anyone have a similar problem and did you get a refund?

MY IUD says not commissioned, what does that mean. Is it compatable with my meter? i was told by an advisor my Elster meter is old, has it been discontinued? 

I’ve been with OVO for just under a year and the online booking tool still reports that I’m not eligible to receive a smart meter. I understand we’ve had a pandemic but I can’t fathom out why there continues to be a problem. I live in a new build development in Greater London and there are existing smart meters in the building’s meter cabinet  Any advice gratefully received.

I'm looking to fit an EV charger in the future but first have to change to Smart meters. I’ve put it off so far as I have concerns that the meters won’t be able to communicate with each other and/or externally due to their locations and hoped the technology would improve with time.The gas meter is in the garage on the original outside wall whilst the electricity meter is in the opposite corner of the property, in an upstairs bedroom cupboard. As such there is ~12m between them, two thick brick walls, a ceiling and two wooden doors.I had hoped that prior to the installation a signal check would be performed to check that both the HAN and WAN would work to allow the Smart meters to be ‘Smart’, not dumb. From the various posts and articles I’ve read on here this doesn’t appear to be the case with many people posting how their meters were installed but don’t communicate and they’ve had to raise this as a problem and wait for various additional aerial, boosters and extenders to be tried, wi

I have lived in this apartment for over 3 years now and in that time I have never had a visit from a representative from OVO to read or check the meter despite numerous emails and phone calls to OVO doubting the accuracy of the meter.Over a year ago I booked for a smart meter to be installed thinking this would sort the matter out, I booked a morning off work and the engineer turned up with a meter which wouldn’t fit, He took photos and said he would report back and get another appointment sorted.I sent numerous emails since then, some I got a reply to saying that OVO couldn’t fit a meter at the present time and some emails I never got a reply to !!!A few weeks ago I got a letter from OVO saying they were ready to fit a new smart meter and to make an appointment which I did, I explained on the notes that I didn’t want an engineer turning up with the wrong meter again as I was having to book unpaid time off work, I sent photos of the meter enclosure which had numerous smart meters in it

I moved to a new flat and my meter is not working ok I think. It's not detecting my boiler when I set it up at night and for few days in a row have over 1.5 kwh when we are either asleep or out . Can't understand where is my boiler at night and what is causing the other usage- 1.5kwh per 30 min. Nothing in the flat is using that apart from the boiler, oven or dryer but I haven't used them at those hours at all. For reference I can say I moved from another flat in the same building so my boiler is the same so are my appliances. I checked the clock at the boiler timer and it's correct   the meter clock is also correct.  The boiler is having its light on at night when its set up for heating.  In the morning it shows 0 usage or very little and it's 3kw boiler 

I check my usage every day - especially as my daughter has started to use the oil heater in her bedroom. However, I have had no usage statistics for Gas or Electric since 14/02. Does anyone know why this might be?

Hi, I have not had anyone round to check my smart meter readings for months and months. I’d like to check the meters match my bills? Is it possible to read them the old fashioned way to check?

Hi all  Is there any updates with regards to rolling out alt-han? My meters are too far apart and I know it's been paused due to a safety recall. However it seems dead and no updates to it's progress.  ThanksBen

I have noticed that the cheap rate time come on later that stated and finish earlier that stated are any other customers experiencing this?

Hi there, I’m curious to know if I’m being over charged with OVO Example in the image below from my December usage During the 22nd-29th my property was empty and all electrical devices were turned off as I went home from Christmas But I still got charged around £6 per day? Last week my direct debit was increased to £113, today it was increased again to £198 I live in an all electrical maisonette, one bedroom, two storage heaters and water heater The heaters only be used a few hours at night There was major delays and difficulties getting my supply switched from BOOST to OVO  My meter was set at zero when it was installed around the seconded week of December  It read over 1000KWH at the end of December How is this possible if I was only using the recently switched power supply for about two weeks in December ? Why is the usage showing when I wasn’t even with OVO at the time, or when the property was empty? Why does it say I’m using around 20KWH per day? This makes no sense ? What’s goin

Hi,I have looked at this these threads in the past and always found them detailed and informative - but this is the first time i have put my head above the parapet to ask a question, so apologies in advance if this has been well covered previously. *I live in south of the UK in a rural location and my property has a split (2) phase electricity supply rated at 200A per phase and is currently metered by a Elster A1140 CT meter.  The meter is modern but operates in single tariff “dumb” mode so requires periodic manual meter readings to be taken.I am keen to access a wider range of modern electricity tariffs but getting a meter that can facilitate this seems a bit of a challenge.  I have been told that SMETS2 meters (even polyphase ones) seem to only go to 100A per phase so they aren’t an option.  Most Domestic Electricty supply companies I discuss this with are unable to offer any other options.  Some Business Electricity Suppliers have indicated that our set up is more common on the Comm

Some Information!  Little did I know that when we had a smart meter fitted (not WAN but HAN 4G we live on Isle of Skye no WAN SIGNAL) that the "in home display" could do so much! After storm Amey we lost power for 15 hours , when restored the smart meter had lost the link and we were asked for a manual reading which we got through the IHD. Whilst going through the menu we came upon the message's part , in it was a message to initialise the smart meter . I did this and within moments it was all working again !  None of this was explained to us , just that there was a menu on the IHD . Now we find that this will be the case every time we have a power loss and restart . Also the book left with the IHD only show what the buttons are and gives no information on the menu or programs!  I think this needs to be addressed! Luckily we are fairly computer literate and in truth the menu is good , but we struggled for a while.  Last piece of information , if you see a very small envelope icon on th

Ovo have informed me that my gas meter needs replacing and that they can only replace it with a smart meter, they have also stated that it will be necessary to change the electric meter at the same time.I am extremely reluctant to have a smart meter, my main concerns being their accuracy and the ability of the energy company to charge higher prices at peak usage.  My fixed tariff is coming to an end soon and I feel that Ovo will use it as a condition of renewing with them. It seems I have very little choice.Also how do they know that my existing meter needs replacing?  

How do I read rate 1 & 2 on my E470 series 3 smet s2 electric meter as I can only find rate 1

As September statements arrive for those on calendar-monthly billing, I wonder whether we’re all seeing a change in  the MPAN?  Dated 05 September 2025Dated 05 October 2025The old MTC (Meter Timeswitch Code) has been replaced by the much more helpful SSC (Standard Settlement Configuration), which records the peak/offpeak timings for those with multi-rate meters. Most SSCs are decoded in this table.  More changes are on the way: MPAN top line has changed on electricity bills - Inspired PLC

I had my electric meter replaced with a smart one today, and the IHD that was given is not the IHD 6 but the older IHD 3. Not only that, it appears to be an inferior version of the IHD 3 with no rechargeable batteries (IHD3-PPMID-AAA). This specific model was not listed on the OVO website. There is a battery compartment for a single AAA battery, however there is an issue where if you unplug it from the wall, and let the device switch to battery power, the buttons become unresponsive and they remain unresponsive when you plug it back in. To get the buttons working again you have to reboot it by unplugging it and taking out the battery. So I decided not to use the battery compartment. Are IHD 3 models still being handed out despite the IHD 6 being the newest model? And why are they handing out this inferior model?