Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

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Smart Meters and In Home Displays - Topic Hub

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Smart meter guide for Aclara, Honeywell, Flonidan second generation sma...

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OVO SMETS2 smart meter In Home Displays (IHD) - Guide

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465 Topic threads

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Wigwam66New Member***
Posted in Smart meters

Why is my Smart meter In Home Display (IHD) not showing any electricity usage data?

Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the email team , about showing electricity usage on the IHD and after 16 days advised that they'd requested my IHD's firmware to be refreshed and I should wait 48 hours and turn my IHD off and on. I've tried this but after 3 days nothing has changed and I'm looking to try and resolve this before the anniversary of the installation (although maybe I'll get a prize for the longest smart meter installation?) Can anyone suggest a solution? Many thanks  

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1 month ago
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CliveNew Member*
Posted in Smart meters

Failed smart meter installation, what next?

Booked a smart meter installation several months ago and an engineer turned up for the appointment. After an initial survey he advised that smart meters could not be fitted in my house because the existing meters were not separated. He then advised that a kit was available to sort this problem but to date I’ve had no follow up. can anyone advise?. Clive

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1 month ago
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DerekHNew Member*
Posted in Smart meters

Why is my overnight usage shown on my smart meter In Home Display (IHD) so high?

My smart meter was installed yesterday at 7.40 this morning my electric usage was 42p & gas usage was 28p. Even taking into account fridge/freezer, broadband, TV’s on standby overnight 42p electric seems high. The gas at 28p is a bigger mystery as no gas was used overnight (heating is off at the moment). Does some of the cost include a daily standing charge? Can anyone shed any light on this please?

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1 month ago
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TimShawCarbon Cutter*
Posted in Smart meters

Smart Meter daily totals incorrect

Our smart meter (within the app) has been showing a disparity in daily amount of energy used in pounds (£). Our worst disparity to date was the 11th February 2023. Our hourly usage of gas totalled £1.03p but the daily amount shown was £2.64p. It cant be a rounding up issue.I have been told that my standing charge is not applied to this daily amount. This has happened on a number of days and now we are wondering how much we have been overcharged since we’ve had the smart meter 14 months ago. We’ve contacted SSE on approximately 6 times, answered by a South African call worker with a huge language barrier and are told every time that the smart meter is “functioning correctly”. We have had no engineer attend to our address. I have emailed the complaints department via email and the only reply I have had has been from the Ombudsman.  We feel completely helpless with no-one to contact unless the Ombudsman can help us 

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Jeffus
Plan Zero Hero
1 month ago
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New Member*
andi88New Member*
Posted in Smart meters

Unused IDH3 - Can I pair to my newly fitted Smart Meter?

Hi there, a few years back I opted for a Smart Meter to be fitted by Scottish Power. The engineer although fitted the Electricity side he skipped installation on the gas side as he claimed he could not “commission” the meter i.e. no network.They never returned to finish the job and I never chased as I was submitting manual meter readings anyway.I just changed to OVO and they fitted a NEW electricity smart meter and also gas so now after 3 years I can actually monitor my usage. My question is.. I still have the unused IHD3 from Scottish power and powered it up for the first time, you can toggle through the usual stuff and there’s an “engineering” mode and it says “Join Network” however I doubt it would be that simple so I pressed it anyway. Nothing happened as expected as I’m sure there are more steps involved. So is it possible to have an additional IHD3 display in the house albeit regardless of supplier? Any instructions on how to do it? Cheers all

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Blastoise186
Plan Zero Hero
1 month ago
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plodderCarbon Cutter***
Posted in Smart meters

OVO can't read my AMR 3 Phase meter

We have never been able to get our 3-phase AMR meter (economy 7 tariff) read remotely and OVO say they are unable to do so. We have to send in readings. Is this because of lack of signal (postcode Edited by Mod) or because of the type of meter?

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Tim_OVO
Community Manager
1 month ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Smart meters

Geo Trio smart in home display (IHD) FAQsF.A.Q.

Updated on 19/12/22 by Emmanuelle_OVO Geo Trio In Home Displays - your FAQs Whilst the In Home Displays (IHDs) supplied by OVO for SMETS1 smart meters were either Pipit or Chameleon devices, and are now Chameleon for SMETS2, suppliers may offer other models such as a Geo IHD. We’ve put together some common queries that you might be asking if you’ve switched to OVO with one of these. How do I know which Geo IHD I have? Geo has a few model types - Duet, Trio Touch Button, Trio Accessible and Trio Touchscreen. We’ll be linking out to individual topic guides to these soon. These devices will sometimes have a supplier’s branding on the front of the device but will look something like this - Geo Trio Touchbutton Geo Trio Touchscreen (1st generation) Geo Trio Touchscreen (2nd generation) Geo Trio Accessible Will my Geo IHD work when I switch to OVO like it did with my previous supplier? If you have SMETS2 smart meters, or your SMETS1 smart meters are enrolled and adopted into the DCC’s cloud 

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Blastoise186
Plan Zero Hero
1 month ago
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Carbon Cutter****
ALHCarbon Cutter****
Posted in Smart meters

Rate on my Pipit IHD incorrect

A rant! On 21 November I telephoned OVO to say that the gas energy rate showing on my PIPIT home display was incorrect and as a result it was difficult to keep a continuous check on my usage.  I was told that ‘the team’ would be notified and that they would get back to me by phone or email.  A month later, having heard nothing, I contacted OVO again on Live Chat I contacted OVO again through.  I was told that I had to wait 43 days from the date of my first contact to allow time for ‘the team’ to contact me!? Yesterday, 50 days after my first contact and still having heard nothing I contacted OVO again by Live Chat.  Having gone through another barrage of questions and explaining exactly what I told them on 21 November I was told that ‘the team’ would be notified.  They were supposed to have been notified on 21 November!!!   I left British Gas because of imilar issues with their customer service.  On another note, when using Live Chat you have to answer a series of automated questions. 

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1 month ago
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AmandaSNew Member*
Posted in Smart meters

Smart meters working but not communicating with OVO - why?

I have smart meters for both gas and electricity. However, neither is currently able to connect to OVO and hasn't done so for quite a while now. An engineer came to try to boost the signal but all his attempts failed. He said something about needing to wait for an additional bit of kit to be installed locally. How much longer do I have to wait? I really don't want to have to provide meter readings...I shouldn't have to with smart meters! 

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1 month ago
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BbernieCarbon Cutter***
Posted in Smart meters

How do I take a manual reading on my smart meter?

Hi, I have not had anyone round to check my smart meter readings for months and months. I’d like to check the meters match my bills? Is it possible to read them the old fashioned way to check?

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F
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1 month ago
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Nat995New Member**
Posted in Smart meters

Why is my Chameleon IHD not working?

Hi Since having my new meters fitted the IHD loses its connection, sometimes for a month, I think it's faulty, does anyone else have this problem?

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1 month ago
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Hercs74Carbon Cutter*
Posted in Smart meters

I have a Geo Trio 2 IHD but the online setup is greyed out?

Hi I have a Geo Trio 2 IHD with Wi-Fi.  The IHD is connected to both SMETs 2 meters.  However the online setup is grey out.  I’s there anyway to activate this?  OVO are being a nightmare at present with communications.  They sent me an email to reply to due to some issues with my smart meters auto sending readings.  The email is only a couple of days old, and they asked me to reply to the email.  I have done so and the email address is no longer valid.Thanks 

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1 month ago
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popeyeukCarbon Cutter****
Posted in Smart meters

Can I get a smart meter installed in a semi concealed gas box to end my metering woes (2 years +)?

Hi folks I am writing this after months of problems relating to Smart Gas meters and trying to fit one in a semi concealed meter box.Back in 2017 OVO suggested it would be a good idea to upgrade to smart meters. A Lowri Beck engineer was dispatched and he removed our working gas meter and fitted a new smart gas meter. After he left we noticed the meter box lid was buckled and the noise from the meter was vibrating through the house.Without boring you with the whole story...The smart meter was replaced with a new digital dumb meter.. (This engineer said "which clown tried to fit a smart meter in there")The new dumb digital meter also failed with a blank screen after a few months ... This was then replaced with another dumb gas meter...This latest one failed with a blank screen back in March.Since then we can take no gas readings and have been left in limbo. 2 weeks ago my wife received an email from OVO asking us to contact a company called "Cadent" who would be able to provide a concea

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1 month ago
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petersaundersCarbon Cutter***
Posted in Smart meters

My smart meter display is blank - Is the meter broken?

I reported my Smart Meter was not working in July last year. Nothing has been done about it, though every month I get an email message about the need to supply readings, which is kind of annoying. The screen on the meter is dead so not even manual readings are possible. When chasing some action on this I received a reply in November saying there was a queue for meters to be fixed, but I would be notified as soon as an engineer was available. As it is now April, it must be some long queue.

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1 month ago
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PremNew Member***
Posted in Smart meters

Real time usage for a Secure Liberty 100 meter?

First time asking a question but have been reading the forum Q&A’s for a little while. Some smart people on here!  I have smart meter (Secure Liberty 100) and wanted to know if there is a way of finding out exact usage in real time? I had a Solar panel and battery install a few weeks back and the Solis app tells me I'm only using Solar and Battery but I’m convinced the “Grid” meter is still drawing power.  Thanks

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BPLightlog
Plan Zero Hero
1 month ago
F
New Member***
fraserlennonNew Member***
Posted in Smart meters

Can I revert from smart meters back to traditional meters if my landlord requests?

About a year ago I had Ovo update the gas and electricity meters from older traditional ones to new smart meters. However my landlord has indicated a preference for traditional meters for practical reasons, and wishes me to organise an engineer to revert the smart meters back to what they used to be. They argue it’s considerably easier for me as the account holder to have this done. Do I even have this option to revert back to traditional meters? If not with Ovo, would another energy supplier help?Thanks

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1 month ago
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SalamancaRhodesCarbon Cutter*
Posted in Smart meters

Why has my smart gas meter battery failed? I was left off-supply over the weekend!

Hi, Our smart meter failed over the weekend which resulted in being without gas for nearly 24hrs? Can OVO provide answers to the questions below? 1. Why did the smart meter not proactivly inform me or Ovo that the meter was about to fail ? No warning it just died and left us ( family with 2 children under 5) without gas for heating,Hot water or cooking. Not very SMART ? 2. We thought the battery life of the smart meter was on avergae 10 years? this lasted 3 at best ? engineers that have visited say that on average its 2 -3 years? Why are we being informed its 10 years ? Essentially are we looking at replacements every 3 years? Not very SMART ? 3. Upon discovering we had no gas we tried to contact OVO out of business hours... which is a challenge , number on this site and on the internet are business hours only and it took a lot of searching to actually find an emergency contact. once we did get through we were informed that there was nothing they could do till 9am the following day?? W

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1 month ago
Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
posted in Smart meters

Sourcing a replacement In Home Display (IHD), where to get one if mine is broken?

The great things about In-Home Displays, also known as IHDs, is that they're very useful little gadgets that can show you your energy usage in real-time, but unfortunately it’s all too often that your dog knocks it off the coffee table (a dogs wagging tail can swipe just about anything in range!), you spilled coffee on it or worst of all… It grows legs and vanishes when the previous householder moves out. 😞 So what can you do if you're in need of a new IHD or just fancy a spare one? Read on to find out! Introduction and acknowledgement  But first, I’d like to introduce myself. I’m Blastoise186, one of the forum volunteers who helps out on the OVO Forum. With over 18 months of experience and two Chameleon IHD6 (named the Kecleon Brothers) to play with, I’ve learned a lot about how these devices work and many of the quirks of using them. I see a lot of questions across multiple forums about how to get a replacement IHD if yours breaks or goes missing, so I’ve spent the last six months r

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1 month ago
C
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chipp1aCarbon Cutter*
Posted in Smart meters

Meter tail not fitted into 'off peak' correctly

Hi, I am wondering if anyone can provide some assistance with an issue at my father in laws property recently. He had an issue with damp and a leak in his bathroom so any electrician isolated the power. He noticed that one of the meter tails hadn’t been put into the meter so called out the supplier and they attended pretty quickly. The engineer said that the previous meter hadn’t been fitted correctly and the “cable for the night rate” hadn’t been put into the meter. The engineer then changed the meter and fitted a brand new smart meter. I have a couple of questions regarding this:If it hasn’t been recording a night rate since this meter was installed then my understanding is the supplier can backdate a bill (which would be estimated) for the last 12 months. If it has been recording a night rate but it was charged at a day rate then there is a case to request (although unsure how this would be calculated) money back from the supplier.Is it as simple as I have stated above or is there m

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Blastoise186
Plan Zero Hero
1 month ago
G
Carbon Cutter****
GRAMPAGRAHAMCarbon Cutter****
Posted in Smart meters

Can I get an Economy 7 meter with OVO?

I am a landlord and need to arrange for an all electric flat to have an Economy 7 account and install a night storage heater. Slightly galling as the current heating system allows for control to use only when needed and the tenants use only about 67% of energy that the calculations with a night storage heater would use - yeah I know. Anyway previously advised by OVO that they can not convert the  existing Smartmeter to E7 so to best the system thought it made sense to get a new Smartmeter installed as soon as tenant moves out next month. First of all OVO can not find the property and manage to confuse with another property with a different postcode - yeah I know. Still they can not find the right property. Then they say I have to wait until the property and account is actually returned to me before I can book a new meter installation appointment. Really frustrating that efforts to plan ahead are thwarted by incompetence and dogma.Any suggestions ?     

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nealmurphy
Plan Zero Hero
1 month ago
S
Carbon Cutter****
SeanSCarbon Cutter****
posted in Smart meters

Does OVO have plans to offer a 3 Phase smart meter for supplies larger than "100A per phase” connections (CT-type meters), and “vector sum” compliant?

Updated on 07/03/23 by Emmanuelle_OVO I notice that there has been news earlier this month of the first 3-phase SMETS2 meter install in the country by Smart Metering Services (SMS) on behalf of their client, Good Energy for a private domestic customer in Gloucestershire.https://www.smart-energy.com/industry-sectors/smart-meters/britain-installs-first-ever-polyphase-smets2-smart-meter/This “UK first” appears to have been installed using a “direct current” type three-phase Aclara SGM1400 meter, suitable for “smaller” three-phase (sub 100A per phase) supplies found in larger domestic and small commercial installs….presumably the sort of customers that OVO previously could not provide SMETS2 smart meters to. Are there any plans for OVO to follow suit? Do OVO offer 3 phase smart meters? 3 phase (aka polyphase) installations in domestic properties are few and far between, so it's a minority of meter engineers across the country that have the skills required to complete these installations. T

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Tim_OVO
Community Manager
1 month ago
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ROCKFACE2004Carbon Cutter*
Posted in Smart meters

Are OVO rolling out DBCH meters in the Essex area?

are OVO rolling out DBCH meters in the Colchester Essex area? Ihave been in touch with Octopus and they have no stock at moment but will have later in the year.thanks Vin

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1 month ago
Westy57
Carbon Cutter****
Westy57Carbon Cutter****
Posted in Smart meters

Migrated from SSE and IHD is showing 'red' more than before?

I have moved over from SSE electricity so I’ve been told over the phone and since then my smart meter is having a frenzy simple things like put the kettle on it. Go straight to read now whereas before with SSE never did so really can’t understand this when I try and ring OVO it’s two hours or more and I still don’t get an answer so I’ve been moved over. I have no account number or nothing at all. I did have a letter saying that I was moving over and my tariff would not change. It clearly has

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Tim_OVO
Community Manager
1 month ago
A
Anonymous
posted in Smart meters

Should there be more rigorous industry control for smart meters

Not sure but with all the issues consumers are having with smart meters, of all energy suppliers and not all problems are the fault of energy companies including OVO meters, has it been considered that there must be many faulty meters issued. Is it a case of a more rigorous quality control regime be introduced by the manufacturers?

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Jeffus
Plan Zero Hero
1 month ago
R
Carbon Cutter*
reubs007Carbon Cutter*
Posted in Smart meters

Possible to have smart meters on different floors?

Can you help? I live in a flat in a converted Victorian building. The gas meter is in the basement and the electricity meter is on the second floor. I would like to get smart meters. Having read up on dual-band comms hubs, is there any possibility that this would allow the two meters to communicate?I guesstimate that the meters are 12 metres apart but the signal would need to pass through three ceilings. There is good mobile signal in the area.If I can only get one smart meter fitted, presumably that would be the electricity meter?Any advice gratefully received, thanks!

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Tim_OVO
Community Manager
1 month ago
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