All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display
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I am informed my meter is out of test and needs replacing. Am I obliged to have a smart meter? I have a complex WiFi arrangement with multiple access points, I run a local web and email server requiring constant power and I am also a practising licensed amateur radio operator regularly transmitting signals of the order of 50-100 Watts. I already experience serious interference from local sources such as VDSL and other people’s faulty “home plugs”. I have also read of all the issues which can arise from smart meter installation, including reports of electrical faults being introduced by the installing engineer (who on occasions with some companies has apparently been shown to be uncertified) and failure of the installation to properly communicate, giving users sometimes months of grief with much blame-passing between providers of various parts of the infrastructure. I would much prefer to stay un-smart and provide nice, simple meter readings! Is this possible, or am I legally obliged to
OVO have refused to fit a smart meter in my meter cupboard on several occasions (It starts with them threatening to increase my tarif, coming to fit a meter, finding it is in a difficult location for them and refusing - have been round the cycle several times! My next door neighbour has their meter in the same cupboard (above the front door). Utility warehouse fitted their smart meter last week. Do I need to move to another supplier or will OVO fit the meter now? The reason I want a smart meter is because my usage pattern is unusual and OVOs estimates are always very wrong. I will only allow monthly data collection.
Gas Smart meter failed battery failed and I'm off supply - How can I get an emergency appointment at the weekend?
Smart meter failed. No display. Will not wake up, no warnings (Audiable) or on the smart meter in-house display Spoke to Cadet they said the meter faulty. Why do smart meters fail closed? The fail appeared on Saturday afternoon, Central heating boiler detected no gas ignition. Cadet said OVO are responsible for the meter and require it to be replaced. Just seems mad to fail closed. No heating/hot water for nearly 2 days.I assume as the fault is with the OVO there will be a compensation owed for inconvenience. Meter approx 10 years old.
Why isn't my Economy 7 tariff displayed either on my new SMETS2 smart meter or In-Home Display (IHD)?
Just had a smart meter installed - currently it’s displaying less information than my old FOC energy monitor where I could set all my contract tariffs & see my realtime consumption. We have two tariffs - normal daytime & Economy 7 night time - cannot not see explicitly the Econ& tariff displayed - bit concerned we’ve just lost out Econ 7 tariff with the upgrade & need reassurance
Ovo have informed me that my gas meter needs replacing and that they can only replace it with a smart meter, they have also stated that it will be necessary to change the electric meter at the same time.I am extremely reluctant to have a smart meter, my main concerns being their accuracy and the ability of the energy company to charge higher prices at peak usage. My fixed tariff is coming to an end soon and I feel that Ovo will use it as a condition of renewing with them. It seems I have very little choice.Also how do they know that my existing meter needs replacing?
Updated on 14/02/22 by Jess_OVO Your guide to the SMETS2 Smart Meter Health Check (MHC) If you think there might be communication issues with your SMETS2 meters, we’d recommend checking out the advice given in the following topics first: Still having communication difficulties? A Smart Meter Health Check (SMHC) can help diagnose things. Carry out the checks below - Any unexpected results should be forwarded to our Support Team for further investigation. If your Secure Liberty SMETS1 smart meter is having communication issues, find the SMETS1 Smart Meter Health Check here. The SMETS2 smart meter health check There’s currently two manufacturers of SMETS2 meters that OVO installs: Aclara (Flonidan for gas) and Honeywell. They’re similar in shape and style but the placement of the buttons, Meter Serial Number (MSN) and WAN lights may differ. Aclara have two versions of their electricity meter V1 and V2.5. We’ll be moving onto installing only V2.5, but V1 has already been installed in
I understand that SMETS 2 meters use 2G or 3G mobile connections, both of which are going to be switched off in the next few years. I believe Vodafone will be switching off their 3G service in 2023. What happens then. Are we expected to pay for further upgrades to smart meters to move them to 4G services.
HI,I am not a customer of OVO but this the best forum I have found and felt that I could get the instructions I need.Originally Scottish Power installed the Smart Meter SGC1311 (believed to be SMETS1), both Elec & Gas were linked. The IHD3 worked for just a few weeks and for no reason, stopped displaying data.I now have an account with British Gas and they confirm that they are receiving both meter reading, but have so far been unable to help me with this issue.The IHD3 (black frame) remains idle with no data. Notice that the WAN and HAN are alive, but it seem that it is not linked to the SM. I would very much appreciate it if anyone can give me the steps for linking or the contact of a Technician that can.Unit is powered OFF HAN (don’t know of the meaning of +R and +A) - WAN on the right is strong
My smart meter keeps losing connection - Do I need this resolved to access the OVO Drive Anytime plan?
Over the past months my OVO account says my smart meter isn’t reporting. Most recently it stopped from the 17th Dec until today. (my account shows it connected today. Interestingly today I was accessing it and taking photos). It has lost and regained multiple times now!. I would like to be able to use ovo drive anytime tariff for my electric car but I need it to work reliably before I switch. The fixed rate is more than my current tariff and if I move and can’t add the any time I will be out of pocket badly! My WAN and HAN are flashing. I also have terrible mobile signal in the area. But I’m on EE not O2.What are my options for getting the connection to work reliably? Can I get a new meter installed with an antenna?
Why have I lost my usage cost data on my online account and In-Home Display (IHD) since starting a new plan?
Been an OVO customer for many years. With the impending massive price rise, which is reflected in our new fixed price 12 month contract we decided now WAS the time to have smart meters installed, mainly because the IHD would give us real time indications of what was using / costing the most money … Seemed logical … So ...Smart meter installed …. 4th November 2021 Smart meter set up IHD working as intended and meters sending both gas & Electric readings and daily usage and charges are readily shown on my Ovo app …. All good11th November 2021 our new fixed price contract starts, and immediately there are no daily charges showing on our online account17th November 2021 contacted Ovo regarding daily charge not showing on our online account. Ovo requested a screenshot of what I'm seeing … why ? … I have to assume you see exactly the same thing that we do … Anyway screenshot duly sent18th November 2021 Acknowledgement of having received screenshot and a confirmation this will be investig
Hello, my smart meter is playing up electric all works fine but gas shows not money valueit must be sending meter reading to my supplier as they are still billing me but the value i have used per day is always £0.00the only thing i can find is when i go into the gas account it says waiting for CIN but electric account shows CIN:0000- this has been like it for months nothing has changed regarding wi-fi or positioning and worked fine for ages before this any help appreciated
Starting this on behalf of my mother. She had a smart meter fitted last year which has 2 tariff’s (economy 7). This has a switched output for her storage heaters but the switch time does not match the cheap rate tariff time. This is costing A LOT. The meter needs to have its switch time updated. Unfortunately having spent nearly 5 hours on calls to the support team we are no closer to anyone understanding this issue. We’ve even been told to call a gas engineer!!!! Any thoughts on how to get this resolved would be most appreciated 🙂
Getting a SMETS2 smart meter with storage heaters, underfloor heating or other 5th port appliancesTutorial
Updated on 22/02/22 by Jess_OVO SMETS2 Five port smart meters - Your Guide You’re now able to book five terminal/port SMETS2 meter installations via your online account or OVO app (download for Android or iOS), subject to availability. What’s a five port meter? A five port meter is an electricity meter with an extra terminal which is usually wired up to alternative heating solutions such as underfloor heating or storage heaters. You can check whether your meter is four or five port by checking the number of wires connected to the bottom of your meter. How does the SMETS2 five port meter work? Five terminal meters are most often used for members on an Economy 7 plan. The fifth terminal is automatically powered on during the off-peak hours of your tariff. Technical info here, but for those interested, unlike SMETS1 the time-switch controlling the fifth port isn’t decided by the tariff loaded on to the meter and is instead set-up at the point of manufacture. This means the fifth termina
My IHD display worked fine for 5 days after arrival. Now it just shows “waiting for current data” and nothing else.ive restarted it, reset it and moved it right next to box and still nothing.so annoying. Nothing on forum but loads on bulbs forum.does anybody know how to reconnect it to the actual meter. I’m sure there must be a menu on the meter but it’s locked by pin and no instructions on the web.IHD is a waste of time at present! and I’ve tried everything and still won’t work. It was fine 2 days ago and only installed a week ago
Which Aclara meter do I have? A guide to the ingenious and brilliant Aclara smart meter model numbersTutorial
Updated on 16/03/22 by Jess_OVO Aclara smart meters - your guide So you’ve recently picked up a shiny new smart meter then? Nice one! And if you’re reading this, you’ve probably gotten lucky in that your new smart meters are from Aclara and Flonidan. Double bonus! Aclara is one of the most popular smart meter brands in the UK but they only do electric meters rather than gas meters. Fortunately, they’re often paired up with Flonidan gas meters which are equally good. But that story is for another time… But how can you tell which Aclara meter you’ve got, other than the most important thing about whether it’s a SMETS1 Aclara SGM1300 Series or SMETS2 Aclara SGM1400 Series? Well, unlike a certain smart meter brand that loves to be really strange, Aclara has possibly the most helpful and ingenious model name/numbering scheme of the lot! The first thing you’ll definitely want to know is of course if you’ve got S1 or S2. We’ve got some guides for that which I’ve linked above. But thanks to a c
I have had some work done upgrading my CU, having an EV charger fitted and an isolator switch on my electrics.My electrician had confirmed that everything is as it should be but he can't understand why power isn't getting past the smart meter.The main fuse was pulled to allow safe working but had been fitted beach in and looks to be powering the smart meter without issue. I found a similar question here that all seemed to have been caused by DNO work but there is nothing like that happening and my DNO have advised that there is nothing for them to do.
I had new smart meters fitted yesterday afternoon. Rather shocked to see my costs at over £5 for half a day by the time I went to bed!!! Most of it was Gas usage (>£3) and it wasn't even a cold day. According to my Nest thermostat, the boiler was only running approx 1.5 hours since the meter was fitted. How can 1.5 hrs heating equate to £3 usage ? Boiler (not combi) is rated 24 kW max and tariff shows 4p/kW (which is wrong - should be 2.68p). My basic maths suggests this should be 1.5 hrs * 24 kW * £ 0.04 = £ 1.44 + 27p standing charge. That assumes boiler runs at full tilt the whole time which is not correct as I hear it modulate down after a few minutes. This doesn't seem right to me. Even if/when the tariff is corrected it seems too high. How can I get the tariff set to the one I'm actually signed up to? How likely is it I've got a duff meter that is reading too high on gas?
My Smart meter installation is incomplete - How can I get a follow-up appointment arranged and avoid estimated bills in the meantime?
My smart meters were installed on 21 December but the system was down and could not be completed. Engineer said another visit would be necessary but I am still waiting to hear from Ovo. I am now faced with an estimated bill - first time since I signed up with Ovo - and am beginning to wish I hadn't bothered with smart meters at all.Engineer put a safety warning on my gas fire with instructions not to use until a Gas Safe Engineer had checked it. This I did and there was nothing wrong with the fire. Cost me £30 so not happy about this either.
I had my smart meter fitted and everything has worked great so far. The only problem is that after about a month the electricity estimated bill reset to £0.00 to start calculating for a new month. So far though, the gas just keeps increasing. My bill online is all fine and my direct debit hasn't changed but it's frustrating to not be able to work out what my gas bill will be for the next month. Anyone got any ideas how to sort this out?Thanks
I have the Landis E470 electricity meter. For over a year or more to obtain a reading I have been pressing the green Key 7 times to obtain the result and everything has worked fine. I have noticed that the 3 digit reading immediately before the electricity reading has always been "000", but 3 days ago it changed to 036. Are you able to tell me the significance of this 3 digit reading please?*edited by a moderator*
I've recently had a Smart Meter installed - How long until its fully provisioned and my usage data available via third party usage apps?
Hey everyone,First thing to say, I'm not with OVO yet - as I was with Green and could only get a smart meter installed since Shell took over, and obviously can’t switch yet - but based on my googling for smart meter issues, this is the forum to come to - so I'm hoping you can help on a technical understanding level:I had a smart meter installed last Tuesday. From 11:30 that night, the DCC started receiving data correctly and everything seemed fine… until Saturday morning at 9:30, when the DCC stopped providing data (I’m using Hildebrand’s Glow API, and n3rgy’s access as DCC Other Users to validate all this)As a software developer, I've been working on a library to let other devs read smart data via n3rgy or glow, hence why I had access to data well before my provider even processed the smart meter.All the lights on my meter (SW, WAN and HAN) are flashing once every 5 seconds, which suggests everything is normal in that regard and the signal strength is reported as -10dbm (which I belie
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