Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

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Smart Meters and In Home Displays - Topic Hub

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Smart meter guide for Aclara, Honeywell, Flonidan second generation sma...

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OVO SMETS2 smart meter In Home Displays (IHD) - Guide

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424 Topic threads

S
New Member***
scowanNew Member***
Posted in Smart meters

Can you change a single rate smart meter to economy 7 after it's been fitted?

[img]47e22c15-2489-4d2b-b608-7dcb2d980cc7.png[/img] Earlier this year I had a standard rate smart meter fitted. Since then I have bought a plug-in electric vehicle and I think it may be more economical to charge at 'Economy 7' overnight rate. I have two questions...... 1) Is it possible to retrospectively change a smart meter to dual rate mode? 2) If yes, what are the current costs for each rate? Many thanks for your help.

37
Blastoise186
Plan Zero Hero
2 months ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Smart meters

National enrolment and adoption (E & A) of SMETS1 smart meters onto the Data Communications Company (DCC) - Your GuideF.A.Q.

Updated on 15/12/22 by Emmanuelle_OVO  The SMETS1 smart meter enrollment process - Your Guide If you had a first-generation smart meter installed (this was usually before 2019), you might be aware of the limitations of this version of smart meters when it comes to switching suppliers. As not all suppliers were able to communicate with all meter models this meant that you might lose smart functionality of your meters when you switched. In order to rectify this a national remote upgrade is currently in progress to make sure all SMETS1 meters will be able to communicate your smart meter usage data to all energy suppliers, much like SMETS 2 meters.  This process is known as ‘Enrollment and Adoption’ (E&A) and is being managed by the Data Communications Company (DCC).   Why do these smart meters need to be updated? To get the full benefits of smart meters, the government has decided that there should be one new unified smart meter data network. This makes smart meters work more effectiv

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Jeffus
Plan Zero Hero
2 months ago
A
Carbon Cutter***
andyjmrCarbon Cutter***
Posted in Smart meters

How to reschedule smart meter appointment on a weekend?

Why is there no option to change my smart meter installation date online? Despite their text massage saying I would be able to change it online. It’s Saturday and I want to change my appointment from Monday to Tuesday, but if the only option is to phone them then I can’t do that until Monday morning since the phone lines are closed at weekends, which is less than 24 hours notice, and hence a  £30 fine. 

11
Abby_OVO
Community Manager
2 months ago
W
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WindrushvalleyNew Member***
Posted in Smart meters

If there's no mobile signal in my area, should I still get a smart meter fitted?

is there any point in my having a smart meter installed as there is no mobile signal from any network where I live? Can smart meters communicate over WiFi or WiFi Calling for example?

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Blastoise186
Plan Zero Hero
2 months ago
H
Carbon Cutter*****
HexhamUser
Posted in Smart meters

Will a 3 phase smart meter work for my 2-phase supply and dual-rates?

My house has a 2-phase supply, with dual-rates (night and day). I’m guessing that no-one will make a Smart Meter for 2-phase supplies. Does anyone know if a 3-phase Smart Meter (when available) will be able to be fitted (and hence cope with one phase never being used)? 

27
BPLightlog
Plan Zero Hero
2 months ago
S
Carbon Cutter***
SimondCarbon Cutter***
Posted in Smart meters

My smart gas meter isn't communicating with OVO anymore - no readings - why?

Have been on Smart Gas and Electric meters for some time now but in the last month the Gas meter has failed to send any readings to OVO so at the weekend I did a manual read by pressing '9' on the Gas meter and sent these in. Anyone have any ideas why this would suddenly stop working? is there some magic sequence of buttons to press to get this working again? The smart display shows figures for Electric but nothing at all for Gas. 

152
A
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3 months ago
R
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Richie616New Member*
Posted in Smart meters

Why is my smart meter In-Home Display usage cost figure frozen?

My smartmeter has been reading £1.08 since yesterday. Clearly something is wrong. Any ideas what's going on and how to resolve it? Thanks

19
V
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3 months ago
M
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mjt49Carbon Cutter****
Posted in Smart meters

No Smart Meter readings shown on the Online Account since the 1st October?

The website today shows the last smart meter readings as 30 September. Last night’s readings should be logged as 1 October. Have the new charges caused a problem? I have SMETS2 electricity and gas meters. It is now 10am on 1 October. My in home display is working.Readings seem to have ceased at 00:30 on 30 September according to the app. 

147
P
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2 months ago
E
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EmmywooCarbon Cutter*****
Posted in Smart meters

Metering modes at OVO - has it been changed by mistake

Hi allJust wondering if anyone had any knowledge of how a smart meter gets set from PAYM to PAYG? I had new meters installed due to connectivity issues (SMETS 1 to SMETS2) and move to credit account at our request due to no end of issues on pre-pay (legacy from when we moved in).The initial set up (January 2023) saw switches of the new meters from credit mode to prepayment resulting in cut offs. I thought this was resolved until this weekend (24 June) when we experienced an entire weekend (and still) off gas supply.Question: how do the modes of the meters get changed? I have a vague understanding of telemetry systems, but can't fathom why switching from credit to prepayment would occur as a system setting in this instance. Can the modes only be changed by a person?Thanks 

6
E
Carbon Cutter*****
2 months ago
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BrightEyes161Carbon Cutter*****
Posted in Smart meters

Consumer unit blocking cut-out

Trying to move from prepay to direct debit credit-smartmeter system. Engineer said "consumer unit blocking cut-out access so can't install until sorted". Need landlord permission to get electrician. What is the issue here that we should describe to the landlord? Unless we get someone from electricity provider to come out again, I don't feel we have enough info to ask for an electrician to come. Do they need us to get the consumer unit moved, or the cut-out moved, or the wood moved, and permenantly or temporarily take off? Any idea? Thanks.

16
Blastoise186
Plan Zero Hero
2 months ago
R
Carbon Cutter****
rscosworthCarbon Cutter****
Posted in Smart meters

British Gas EV Tariff - Smart Meter Issues

Good Evening, I am looking for some support and this seems like somewhere that will be able to help - the information already consumed has been enligtening but I do have a specific issue which I am hoping I can get some support on. I have been with British Gas since buying my property in Dec 2018 (in Scotland - that will come to life later in my story). I’ve always been on one of their tariffs which had a end time on it until the whole energy crisis put me onto the standard tarfiff which was seen to be the best for everyone - everything worked fine, I could sign into my account, I could use my in home display and all was well with the world. In Dec 2022 British Gas informed me they were moving me to their ‘new system’ - I didn’t think much of it at the time but I thought hey ‘new system’ it’s gotta be better right? Around that time the gas side of my in home display stopped reading, didn’t think much of it at the time but after contacting them they advised it was this ‘new system’ that

24
E
Carbon Cutter**
2 months ago
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New Member*
HenryGNew Member*
Posted in Smart meters

My consumer unit keeps tripping, is this connected to the smart meter?

After OVO installed a smart meter it kept tripping. I reported this and was informed to re set the trip. This has gone in now for a year, I turn off all electrical appliances at night and it still trips. Surely this is not right?

9
BPLightlog
Plan Zero Hero
3 months ago
W
Carbon Cutter*
Wiggo1955Carbon Cutter*
Posted in Smart meters

OVO Smart meter sizes - Secure SMETS1 and Aclara SMETS2

[img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/cf705ee7-3a4d-4daf-86ec-1aa52df30484.png[/img]We switched to OVO some time ago from British Gas who’d already installed smart meters. Crazily the BG smart meters can’t be read by OVO. About 18 months ago an OVO engineer came to fit new meters & we found that while the electric meter could be swapped within the available space the gas meter couldn’t as the model OVO uses is bigger than the BG one. As we’d just finished a cellar conversion we didn’t want new cupboards etc ripped out to accommodate new OVO meters. Does anybody know if there are now smaller gas smart meters same sort of size as BG version now available?

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T
New Member*
3 months ago
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chriswsmithCarbon Cutter*****
Posted in Smart meters

Ivie Bud “Electricity Supply Disconnected” message and no data from meter

Has anyone else with an Ivie Bud IHD had problems recently? At exactly 1am BST (midnight UTC) from Sunday 11th → Monday 12th mine stopped working. It just has a message scrolling across the bottom of the screen stating that the “Electricity Supply [has been] Disconnected” (Which it hasn’t).  Chameleon have said that it’s because there’s no tariff information on my actual smart meter and, last week, Ovo were kind enough to reset the connection a couple of times and I made them aware of the comments from Chameleon about the information. Unfortunately, even after a couple of restarts, the message remains and there is no information being retrieved from the smart meter (no readings, nothing).  The Bud had been working fine for months before this and I’d normally suspect a technical failure, but the timing is just too perfect and it feels like it’s a scheduled action of some sort that’s caused the issues (firmware update, potentially). Unfortunately there aren’t any diagnostic logs that are

12
C
Carbon Cutter*****
3 months ago
F
New Member***
FlindyNew Member***
Posted in Smart meters

Kaifa M120 displays Rates 1 and 2 for Economy 7, OVO are invoicing the 2 rates separately but IHD3 only shows 1 rate

Kaifa M120 displays Rates 1 and 2 for Economy 7 Metering, OVO are invoicing the 2 rates separately but IHD3 only shows 1 rate? How can I see both rates on my IHD3 as I was told I would?  Can anyone help?

2
BPLightlog
Plan Zero Hero
3 months ago
T
Carbon Cutter*
TamtootCarbon Cutter*
Posted in Smart meters

OVO Smart Gas Meter Installation Details

Why does OVO, where possible, not request a photograph of the existing meters in advance of the Engineer’s visit. This would surely prevent disappointment to customers being told on the day, that an  existing meter cannot be changed for whatever reason.?

4
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3 months ago
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garethNew Member*
Posted in Smart meters

Gas Smart meter failed battery failed and I'm off supply - How can I get an emergency appointment at the weekend?

Smart meter failed.  No display. Will not wake up, no warnings (Audiable) or on the smart meter in-house display  Spoke to Cadet they said the meter faulty.   Why do smart meters fail closed?  The fail appeared on Saturday afternoon, Central heating boiler detected no gas ignition.  Cadet said OVO are responsible for the meter and require it to be replaced.  Just seems mad to fail closed.  No heating/hot water for nearly 2 days.I assume as the fault is with the OVO there will be a compensation owed for inconvenience. Meter approx 10 years old.  

91
K
Carbon Cutter****
3 months ago
K
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KrakenCarbon Cutter****
Posted in Smart meters

Gas Serial Number and type wrong on XOSERVE

So OVO Energy are my supplier (not by choice) and I moved into my house on the 27th Feb 2023.  Setup my electric account and didn't have time to get the gas done in the same call. Later ended up with a second account (told they couldn't add gas to electric account).  Later checked and noticed meter wasn't sending readings so went to do a manual one.  Noticed that the serial number on the OVO energy account was wrong so reported it straight away. This was reported on the 7th March 2023.  A case was raised apparently for a historic change from SSE and I am told there is no time scale for this being resolved.   The issue is holding me from moving supplier and OVO are doing nothing to fix this.  OVO say SSE need to fix this but OVO are my gas supplier so surely they should rectify this if there's a deadlock or actually just do a meter exchange and sort the issue out! Why this has to be so complicated is insanity! They also have the meter as being SMET1 on XOSERVE and it's actually supposed

43
K
Carbon Cutter****
3 months ago
K
Carbon Cutter****
knightbeatCarbon Cutter****
Posted in Smart meters

Can Energy Suppliers manipulate smart meter reading remotely?

I’ve heard that energy suppliers can remotely control smart meters in order to even cut off the energy supply to a certain property. It made me wonder if they can remotely override the meter reading by adding extra units on top of the actual usage regularly. If they have remote control access to it, when/if a customer complains regarding an abnormal increase, they can even remotely adjust it so that the meter would not be seen as faulty during any inspection. Is there a guarantee or a way to validate that this would never happen to smart meter users? 

1
Blastoise186
Plan Zero Hero
3 months ago
I
Carbon Cutter***
ivanpaCarbon Cutter***
Posted in Smart meters

New Move In - Landis+Gyr E470 Type 5424 Not Working?

Hello all, I’m new here. Got some problem with the meter when I moved into a rental property last week. Googled a bit and seems like there are a lot of useful resources and helpful participant in this forum so tried to post a question here. The property is an apartment in a block and all meters are located in the basement of the block. I’m not expert of meters but below few things of mine looked suspicious:It may not be showing clearly in the photo but there is a “X” at the bottom right corner of the display. Looking at other meters of the same model around, they are showing a square sign at the same location of the display. The red light is always on. Again - the same light of other meters is not on. The reading has been stale since I moved in last Friday. There are 5 lights (SW, WAN, etc) at the upper part. They are always off for my meter but showing green lights for other meter. What should I do? Contact the agent, the onsite property management or the energy company? I don’t even

12
Blastoise186
Plan Zero Hero
3 months ago
G
New Member*
GeraldNew Member*
Posted in Smart meters

Will my IHD work when Gas is supplied by BG rather than OVO

Will the OVO IHD unit be able to display my Gas usage if my Gas supplier is BG rather than OVO?

1
BPLightlog
Plan Zero Hero
3 months ago
G
Carbon Cutter*****
GrumpyTruckerCarbon Cutter*****
Posted in Smart meters

No Smart Meter readings for a week- Upgraded to S2

I've just noticed that my meter hasn't been sending readings since 24th May. It was an OVO-fitted SMETS1 that had the upgrade to allow it to be "almost" fully SMART. Any ideas why there's no readings being sent, and other than swearing at it is there anything I can do? Kinda making the entire idea worthless if I've gotta keep sending readings again.Any issues on the network that I should be aware of that may be causing this?

18
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3 months ago
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GettingThereNew Member*
Posted in Smart meters

3-Phase Smart Meter Install - Tariff and Billing

Hi All,I’m interested in having a 3-phase smart meter installed. I’ve read current status with installs but had two questions re tariff and billing for when the time comes if you can help? If I’m on a competitive fixed tariff at the moment that’s due to end later this year, will having a new meter installed mean I’m moved onto a new tariff? I expect not but never done this before.    I have 3-phase supplied to my house but I actually only use a single phase at 100A. Does the way metering works mean I won’t see a change in energy consumption and cost because the smart meter effectively adds the use across the 3 phases? Ie 3000 kWh on one phase, but 0 kWh on the other two = billed for 3000kwh? Plus a single standing charge as it’s one meter? I have a 3-phase “heritage” meter at presentIm eager to have one fitted in order to access smart tariffs in future for EV charging. Rationale for having 3-phase smart meter fitted was to future-proof in the event I do utilise the other phases.Thank y

18
BPLightlog
Plan Zero Hero
3 months ago
B
New Member***
BpridgeNew Member***
Posted in Smart meters

New 'Chameleon' In Home Display (IHD3) - can I view my live gas usage like my electricity?

Hi,I have just had a smart meter and IHD fitted - it’s an IHD3. I can see how to see my live electricity usage (ie electricity now button).However, is it possible to see how much gas is being used live?Thanks

26
P
Carbon Cutter*
3 months ago
R
New Member**
RebeccaBuckNew Member**
Posted in Smart meters

Is the usage by appliance accurate on the app?

I don't know what to think. My second most expensive appliance according to the app's graph is "heating". Well, my 2 radiators have been switched off, as in literally switched off from the wall switch for the last 2 months, so how is it still showing that they're being used?Are we being charged wrongly or is it that the appliance breakdown is bogus??This is this week and last. It says last week we used over 4 quid in heating but it was 100% off! Disconnected!! How can that be then??It also says the heating readings are calculated based upon the gas we use but we don't have any gas supply at home and the app profile has that info.Is this appliance breakdown just a gimmick?Thanks

5
R
New Member**
3 months ago

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