SEEKA access request?

Forgive me, but what a complete eff about tbqh.

OVO SHOULD CONTACT THE CUSTOMER before accusing them of theft, a jailable offence.

Seeka need to sort themselves out as well.

My meter is a mess, or OVOs network, or just the fact that Im up North. At this point, nobody knows lol

Ive recently learnt that the standing charge is universal now and there is no benefit to having a DD account. In fact, having a DD account is why I am now in debt and stuck with this God Awful company.

Ive gone through all my account statements and have a full run down of whats happened. Ill outline some important events below.

Some of my previous timescales were off, a lot. I have been paying. Thank god!
I think the timescale helps explain the errors with my meter, Im not getting on anyones case, Im not nailing OVO to the wall, Im producing the facts, the details, I want this over. For good. All of this.

January 2023 I got my first attempted overcharge from Boost on my PAYG meter, I reported that on the 17th and got everything “sorted” by around June 2023, a month after BOOST announced its closure.
My PAYM account opened in July 2023, Its still connected and confused by my BOOST account.
By September 2023 I still had no access and was paying via Bank Transfer lol
November 2023 I had sorted out a DD by calling them, £40 it was. Which seems very low.
My first payment bounced, I put £300 in on the same day but Im guessing the DD was done early in the morning or something.

January 2024
Then it all goes a bit murky and Im struggling to find OVO DD attempts to take money from any of my accounts for a bit.

March 2024 letter wishing to increase DD to £150,  contacted OVO
April 2024 £158.95 DD payment (wtf!)
September 2024 (from the above picture in a previous post found on my online OVO account Billing page)
migrated to new account already in 291.87 debt OVO app shows data from then, the site will go back to APRIL 2024. September 30th, boost fully closes its doors. (15 months)
October 2024 After speaking with OVO DD goes through at £74.


June 2025 increased again to £130. No warning this time.
August 2025 contacted OVO, also FINALLY got access to my account after contacting this very forum. Not OVO.
September 2025 £148 DD payment (??!!!??!?!)
October 2025 £80 DD payment - Im trying to put this up 10 £100 but the site demands £175. Jog on, I dont care about being in credit just in time for OVO to pay their tax bill in April this year. I am happy to be at 0 by then. 
Its OVOs mismanagement that has caused all this.
Dont increase payments, doing so affects a customers finances drastically. By helping themselves they have put me in debt.

Using their payment thingy, £100 is fine.
 

See, its going down steadily and consistently. Im not refusing to pay by any means.
The site wont let me adjust so it will be an £80 DD and then £20 through the portal/app manually.

​@Nukecad 

yeah, sorry thats not really what I asked….

I can see the Bill that covers the billing period and goes up in “real time” Im asking, as we can view 01-28/30/31 really easily, could we get an option to change that view to 22nd-22nd so we can VIEW OUR USAGE ACCURATELY after the fact?

I think that would help OVO and the customer compare billed and true usage. My IHD, Loop and OVO are all slightly different but usually end up on the same amount, I imagine OVO will only accept their records.

Its just making things as transparent as possible. No?

To be clear, it would be good to be bale to view the below as 22nd-22nd covering your actually billing period and actual usage you are Paying for.

You can spot erros much quicker as a customer then, like underpaying.

Below show what I used in the month of October.

Im charged 1 week of September and the rest is from October on the 1st of every month.

So Im looking at 3/4th of last month and a few days of next month already. So I still have to manually record and work out the Billing Period to make sure OVO isnt struggling with their accuracy, leading to the threat I received last week.

 

To make that even more clear.

I was billed on the 1st October, I paid the £65.87 below. 
My October 1-31st usage is £43.74, Im guessing Ive already paid the majority of that because at the bottom you can see that I have only used £15.95 since the 22nd, around 63kwh. MUCH lower than the dude that read my meter at 230kwh.
 

This sounds like a misunderstanding. When you or anyone else takes a meter reading, you’re looking at the instantaneous value of the counter that started when the meter was certified. It will usually stay at zero until the meter is installed somewhere, but it starts clocking up the kWh the moment it’s connected to the mains. 230 kWh is the total quantity that’s passed through the meter since it was installed. You work out how much energy has been used in a specific period by subtracting the meter reading at the start of it from the reading at the end. That’s what you’ll see on your bills.

No ordinary meter reader can see the stored half-hourly data.

I take it your landlord was able to confirm which meter was yours from its MSN. The reading taken may appear in your online account within a few days, labelled as manual. 

ETA a moment later: 

You wrote “I still have to manually record and work out the Billing Period to make sure OVO isnt struggling with their accuracy”. 

The usage data aren’t used at all (yet) for billing. Your bills are calculated solely on the basis of meter readings at the start and end of the billing period. There will be a good correspondence, but it won’t ever be accurate to the Wh except by accident.

Why do you think there’s a problem with accuracy?

easy

​@Firedog 

Yes, after thinking about this Its clear the LL was told 230kw including last bill. Last bill was 190kwh and im on 40ish now.
230kwh
Im sure the engineer deciphered the reading so we could understand it, we dont need to know the lifespan just the most recent month.
The meter is recording correctly…

Firedog what the helll is an MSN ? an email client doesnt seem relevant here lol
The meter serial number you mean? … Im sure they did yes, I mean everything is matching up and seems fine. Engineer even said so. Bills confirm it.

“ Why do you think there’s a problem with accuracy? “
Erm…. SEEKA?
OVO thought there was a problem, see ​@Blastoise186 very first reply for an explanation of what SEEKA do

Also, I dont think theres a problem with accuracy, I dont think there ever was. (except for all of 2024 which I will address another day, solely with OVO and not on here. Why am I on estimates on a smart meter DD lol) 

With that function I would know there are no issues, OVO would too and it would save the SEEKA lads a wasted trip. Which means saving OVO money.

I cant think of any negative to being able to overlay or even just highlight your actual monthly paid usage (not the calendar month which means nothing) You can overlay last year, last month etc already.

for now the meter saga is over.

Its clear this was ALWAYS about my bill

I owe them money, my DD is too low to what they want and isnt clearing the debt quick enough. They  intimidated me by threatening to take my door off and take me to court for electric theft lmao

This wasnt just routine, theyve been 2-3 times this year. They routne visit once. The other 2 visits including yesterdays were investigatory.

I pay by direct debit and am in credit. For some reason I have without prior warning received a letter from SEEKA saying that unless I make an appointment with OVO for my electricity meter to be inspected they will apply for a warrant of entry. Absolultely no problem from my point of view with letting anyone in but I cannot get an appointment. NOBODY at OVO seems to understand and they keep asking if I need hel[p with paying my bill. I tried the Help  assistant who kept assking over and over again what financial issue I had and I tried telephoning twice and was cut off. What to do?

Letters from SEEKA are not about debt, they are about the meter/wiring.

It's SEEKA that you need to contact. (Not OVO).

(Edited by moderator)

Morning ​@CatherineI and a warm welcome to the OVO Forum.

I’m glad to see you came to the Forum about this and have been answered straight away by ​@Nukecad. Sorry to hear you’ve had confusing conversations with our Support Team - I think that the info regarding Seeka appointments hasn’t been communicated as well as it should have been.

Please let us know when you’ve contacted Seeka, and of course fire any more questions our way.