Here is an extract from the table showing my gas usage yesterday evening. As you can see, two values are recorded: 8.30pm and 9pm. If usage is recorded at 8.30pm, does this show what has been used between 8pm and 8.30pm or what has been used between 8.30pm and 9pm?
Today I have agreed to close the case I raised regarding the issue of missing data and the “data shift” issues. This is an extract from the reply I received from Dawn at OVO.
“Thank you for highlighting the "data shift" where your heating usage, which you observe coming on at 6:30 am, is recorded in the 6:00 am half-hourly slot. This is a known aspect of how smart meters and the data network report usage. The meter records consumption in a given half-hour period (e.g., 6:00:00 to 6:29:59) and then transmits that total. Depending on the exact timing of the meter reading and data processing, usage that begins at 6:30 am often falls into the total for the preceding 6:00 am slot. This inherent delay can indeed make precise real-time management of usage for specific initiatives challenging, and we appreciate your feedback on this.”
As you can see, OVO acknowledge this is a “known issue”. Knowing this, I wonder how and why it was decided to offer a “time of use” initiative for gas users. Earlier in the email, I was told that any missing data is a DCC issue. I still wonder why almost all of my missing data occurs at the same time.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
