Updated on 13/10/26 by Abby_OVO
Ok @Wimbo , if you can see that the meter readings being recorded are actual and not estimated https://account.ovoenergy.com/meter-readings and the serial number on your meter matches that on your account (shown on the same page) then you need to get OVO to do a meter test.
If you’ve had a suddenly large bill, there could be a number of reasons for this such as estimated or an incorrect reading, or it could be that your meter is faulty. If you have a smart meter it may be that your meter has stopped clocking consumption to name but a few. The following topics may be helpful or you may still need to contact the Support Team for help:
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