Updated on 10/07/24 by Abby_OVO 

Having a smart meter installed won't directly increase your costs. There are no hidden effects on usage, and your tariff won't change. There are two things that will change after getting a smart meter, though:

Your bills will no longer be estimated

If you hadn't provided regular reading previously then your bills may have been under-estimated. As we’ll receive a final reading from the old meter when this is removed this could generate a larger than expected bill around the time your smart meters are installed. The good news is that now we’ll be receiving regular readings sent automatically from your meter when we need it you can be sure your bill is spot on. This avoids any nasty bill surprises in future.

Your meter will be accurate

The meter will clock accurately. Old meters can slow down, or even speed up meaning they're not measuring your energy usage correctly. We'd only expect to see this with very old meters. A brand new meter, smart or otherwise, will clock what you're using accurately.

It might be worth considering what else could have caused the increase to your monthly direct debit:

Plan prices may have changed over time

Another thing to consider is if you've renewed onto a new plan recently. The unit rates and standing charges will likely have changed from your previous plan. You can check the prices per Kwh and daily standing charge in the ‘Plan’ tab of your online account or OVO app (download for Android or iOS).

Your Direct Debit calculations are not only based on your current usage

If you notice an increase to your suggested direct debit amount after getting a Smart meter installed it is worth checking out the other factors which are considered when we calculate your recommended direct debit amount. We not only consider your average monthly usage but also the current balance on your account or the length left on your contract, so it may be that you have an outstanding balance to repay or are coming to the end of your contract.

Is there any support available if I’m struggling to pay for my energy?

There is help available if you’re struggling to pay your energy bills – both from us here at OVO Energy and from government schemes and charities as well.  There are many ways we can help – such as setting up a payment plan for you, which spreads the cost of your energy to make it more manageable. If you want to find out about payment plans, you can request one online here – we’ll take you through what you need to do, and ask you for some details. Our dedicated team is also specially trained to support you. They can make sure you’re receiving any financial assistance from the government that you’re eligible for, and take you through payment support schemes that are available. 

You can find out more about these schemes and where to seek free, independent advice right here.