Smart meter lost comms, effect on Charge Anytime credits

Hey ​@TomThumb ,

In theory this might still be possible. If it doesn’t come through, let the team know and they’ll take a look.

Since my smart meter has turned dumb, things haven’t improved & through no fault of my own, 

It seems like It’s going to cost me.

Having spoken to ovo, they have stipulated that my meter readings need to be out of communication for a minimum of 32 days before they can action a meter replacement request.

From some reports on the forum, there are some pretty long wait times for a meter exchange.

So the state of play according to ovo is.

I won’t receive anymore A little help with your heating credits, as I don’t have a working smart meter.

My Charge Anytime rate will default to full unit costs, once the CA system detects it’s not receiving data from the meter.

Tom…

Morning ​@TomThumb,

I’ve sent you a private message - get back to me when you can, cheers!

Hi again ​@TomThumb,

I’ve spoken to our Smart team who’ve confirmed that your Comms Hub has dropped out, so you’ll need an appointment booked to either fix or replace it.

When you get a chance, please call 0330 303 5063 and an Advisor will book this in for you (the relevant notes have been left on the account).

I hope this helps!

Thanks ​@Ben_OVO 

 I’ve given the team a call & they have raised a request for another engineer visit.

Just waiting on the engineering team to pick up the job & give me a call to get it booked in.

Thanks

Tom…

Great news ​@TomThumb,

Keep us updated as to how you get on.