Smart meter lost comms, effect on Charge Anytime credits

Hey ​@TomThumb ,

In theory this might still be possible. If it doesn’t come through, let the team know and they’ll take a look.

Since my smart meter has turned dumb, things haven’t improved & through no fault of my own, 

It seems like It’s going to cost me.

Having spoken to ovo, they have stipulated that my meter readings need to be out of communication for a minimum of 32 days before they can action a meter replacement request.

From some reports on the forum, there are some pretty long wait times for a meter exchange.

So the state of play according to ovo is.

I won’t receive anymore A little help with your heating credits, as I don’t have a working smart meter.

My Charge Anytime rate will default to full unit costs, once the CA system detects it’s not receiving data from the meter.

Tom…

Morning ​@TomThumb,

I’ve sent you a private message - get back to me when you can, cheers!

Thanks ​@Ben_OVO 

 I’ve given the team a call & they have raised a request for another engineer visit.

Just waiting on the engineering team to pick up the job & give me a call to get it booked in.

Thanks

Tom…

Great news ​@TomThumb,

Keep us updated as to how you get on.

I’m back with an update.

I have an engineer appointment in 2 days time for the elec & gas smart meters to be exchanged due to lost comms & being deemed U/S on a previous engineer visit.

However since last weekend, the units appear to be sending in data again, my account is showing 3 out of the last 4 days worth of readings, not seeing yesterday’s reading yet, but that could down to lost comms again or Ovo’s systems have not updated this morning yet.

I possibly would cancel the meter swap but for some strange info displayed on my ihd & yesterday’s missing data.

The time displayed on ihd since coming back online the weekend is all over the place & seemingly random every time I look at it, both the hrs & minutes are out & change a-lot throughout the day.

The only constant i see is all the times displayed have been from 13.00 onwards.

The cost displayed on the ihd seems more stable, tho potentially displaying incorrect costs, due to sometimes looking higher than i would have expected, but counting upwards throughout the day,

up until 9 / 10pm ish when the value seems to half itself.

Due to the meters location, I haven’t been able to double check its displayed data against my ihd.

So going to keep the engineer visit & get the meters checked out.

Tom…

Within 1hr of my post above, my ihd is again displaying waiting for data.

looks like all comms are down with my meters again.

Tom…

Morning ​@TomThumb, I hope you’re well.

I’d recommend leaving the appointment booked. If you were booked in for an exchange then whoever was looking at your account must have deemed it a large enough comms issue to replace the meters. It might be that the engineer can do something on-site without actually changing the meters as well.

Keep us updated as to how the appointment goes, we’d appreciate it. 

Cheers!

Just to update this thread.

I had the engineer out last Friday & again they deemed the comm’s unit as U/S requiring both meters to be replaced.

The electric meter swap went well, tho this had already been flagged with a potential issue due to reduced access after a kitchen remodel.

The gas meter with me believing it to be the easiest to replace could not be completed due to the existing supply pipe being lead.

As the current requirement is to remove & replace the lead pipe, this would have left only 5mm of the service pipe above the floor level to make a good joint onto.

With the risk of the supply pipe dropping down below floor level, the gas meter exchange is on hold for now.

Not sure what will happen the gas meter is deemed EOL & needs replacing, but that is for another time.

No meter readings showing since elec meter was swapped, but as my IHD is once again working for elec with what looks like the correct usage stat’s showing on my account, I’m sure the meter readings will show shortly.

So all being well & moving forward, I should have no issues with the charge anytime rate as i now have a working smart meter, with the compromise of having to submit my monthly gas readings.

Tom…