In contact with OVO (4days ago) they confirmed it was a meter issue and would be in contact, still waiting for the call, and means another day staying in for the engineer, get a grip OVO.
Best answer by Nancy_OVO
Updated on 12/03/2021: See this topic to confirm how to diagnose communication issues for the ‘Secure’ Liberty S1 smart meter. This topic outlines everything you need to confirm signal issues with an Aclara or Honeywell/Elster (S2) smart meter.
If you’ve confirmed one or both of your smart meters aren’t able to communicate with OVO remotely for any of the reasons outlined in the meter checks (above), please reach out to our Support team, who can arrange the appropriate action. That might be a remote fix such as a firmware upgrade, or we might need to send an engineer to replace the meter or fit an aerial. Time frames for engineer visits do vary but the agent can confirm the latest ETA with you directly.
In the meantime, if your smart meter hasn’t sent us readings for 5 days or more, you can submit them manually online or via our app. Download the OVO app for Android or iOS