In contact with OVO (4days ago) they confirmed it was a meter issue and would be in contact, still waiting for the call, and means another day staying in for the engineer, get a grip OVO.
Best answer by Nancy_OVO
Updated on 09/07/21 by Jess_OVO
Sorry to hear about the issues you’re having with your newly installed Smart Meters. It can sometimes take up to 6 weeks after they’ve been fitted to have everything up and running but if you’re still not seeing any Smart meter usage data either on your online account or the In-Home Display (IHD) after this point we might need to do some investigating.
If you haven’t already we’d recommend carrying out a Smart meter health check for your meter type below and contacting our Support Team with the results:
The Smart Team will then be able to check whether the issue can be sorted remotely or we might need to send out an engineer to take another look. Engineer availability is dependent on your area so we can’t give an exact time frame for when this might take place - but rest assured we’ll be in touch as soon as we can to get an appointment arranged.
In the meantime it’s worth noting that communication issues won’t affect the meters ability to track your usage and you can still take a reading from the meters - find out how on this relevant topic. Once you’ve taken a reading you can submit this easily on your online account or OVO app (Download for Android or iOS).
Hope the issues are resolved soon so your can start enjoying the benefits of going smart!