In contact with OVO (4days ago) they confirmed it was a meter issue and would be in contact, still waiting for the call, and means another day staying in for the engineer, get a grip OVO.
Best answer by Nancy_OVO
Updated on 25/08/2020 by a moderator: See this topic to confirm how to diagnose communication issues for the ‘Secure’ SMETS1 smart meter. This topic outlines everything you need to confirm signal issues with a SMETS2 smart meter, as well as all info on what the other lights mean. See this topic or this topic for In Home Display connectivity issues. See this topic for info on communication issues with the Landis+Gyr E470.
Sorry to hear about the trouble you've had so far following your smart meter installation.
There could be a couple of reasons why it's not in communication with us, and the resolution will vary for each.
If you'd like us to check up on what the intended fix is going to be, and how long this may take, drop us a message. We’re on Facebook, Twitter and our Help centre has online chat!