I moved into property with all electric which had Smart meter 1 and economy 7 rate.
Smart meter was upgraded to a version 2.
I believe this was eventually
commissioned two days later however since being fitted has not worked correctly.
Instead of getting 7 hours off peak to heat water and storage heaters it comes on for 10 mins.
I know this as boiler had been checked out and the boiler company tested how long off peak was being supplied.
Ovo say its on the correct rate.
This had been going on for nearly two weeks and despite an escalated complaint still getting no further forward.
No one appears to understand what the issue is.
Can anyone help.
Thanks