Website account has stopped updating with smart meter readings

…..and it gets better!

Tried submitting manual meter readings but there is only an option to select a date - no boxes to actually enter numbers

If I click on the only other option “Send Reading” it comes back with “Oops there is a problem”…..well obviously as you wont let me enter any readings

This really is poor...can you please assist

….and finally (I promise lol)

As a last resort, I went on the App to see if I could manually enter readings there.

When I click on View and Submit readings, it comes up with “Theres not an active connection to your meter right now” and gives me no option to enter manual readings

So…..no smart meter updates and nowhere to manually submit. Triffic!

Hey ​@MikeMilf,

It sounds like there might be something going on with the system, especially if your online account isn't updating. If you’re on social media, feel free to send us a private message through any of our channels I’ll link below. One of our friendly team members will be happy to check on your account and look into the issue for you. That way, you don’t have to wait on hold—you can just reply whenever you get a message! 

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They’ll also be able to enter any manual readings you have and bring the account up to date. 

Let me know how you get on.

Thank you for the reply…..the plot has thickened a little since I last posted

I manged to eventually get through to a very decent guy who seemed to think it was a website fault, as they were getting my readings and my billing wouldnt be affected

Unfortunately I had to take issue with that as apparently my usage for the last week has been £7.80 ….I wish!

What I find peculiar is that Im apparently the only person to have reported not just this issue, but also the fact that its impossible to manually enter your readings on the website or the app!

Oh well…..its been raised as an issue with “technical” so I willl have to wait and see. In the meantime, I will have to write down my weekly usage fron the history on my desktop smart meter display.

Am I just really lucky with these website issues or are others having the same?

Hey ​@MikeMilf,

I’m really sorry to hear about the challenges you’re facing! I hope that raising a ticket with our technical team will help get things sorted out for you soon. 

It can be a bit tricky sometimes—fixing one issue might lead to another popping up, which can be frustrating for everyone involved. If I find any similar issues, I’ll definitely let you know so we can figure out if they’re connected. 

We’re here to help with any next steps you might need, and I’m more than happy to follow up on the ticket for you if. Just shoot me a private message or tag me in the thread whenever you need assistance, and I’ll be around to lend a hand!