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Question

Website account has stopped updating with smart meter readings

  • December 15, 2025
  • 3 replies
  • 25 views
M
Carbon Cutter*****

Have just noticed that my online account is not updating with readings from my smart meter (since 08/12). This is despite my meter showing the usual flashing green lights and the display on my desk continuing to show the usual usage readings

I completed the online form to report the issue,which came up with the correct serial number but said “Your smart meters are talking to us” and didnt give any other options aside from Contact Us. I tried calling, but in the runup to Christmas I dont have time to sit on hold for 30+ mins at a time

I know you can submit manual meter readings, but I really dont see that as a solution, more of a sticking plaster. Its a bad time for this time to happen as Ive just had to start using my awful night storage heaters

Any ideas? Ive had a search on the forums but cannot really see a definitive answer

 

3 replies

M
Carbon Cutter*****
  • MikeMilf
  • Author
  • Carbon Cutter*****
  • December 15, 2025

…..and it gets better!

Tried submitting manual meter readings but there is only an option to select a date - no boxes to actually enter numbers

If I click on the only other option “Send Reading” it comes back with “Oops there is a problem”…..well obviously as you wont let me enter any readings

This really is poor...can you please assist

M
Carbon Cutter*****
  • MikeMilf
  • Author
  • Carbon Cutter*****
  • December 15, 2025

….and finally (I promise lol)

As a last resort, I went on the App to see if I could manually enter readings there.

When I click on View and Submit readings, it comes up with “Theres not an active connection to your meter right now” and gives me no option to enter manual readings

So…..no smart meter updates and nowhere to manually submit. Triffic!

Chris_OVO
Community Manager
Forum|alt.badge.img
  • Chris_OVO
  • Community Manager
  • December 15, 2025

Hey ​@MikeMilf,

 

It sounds like there might be something going on with the system, especially if your online account isn't updating. If you’re on social media, feel free to send us a private message through any of our channels I’ll link below. One of our friendly team members will be happy to check on your account and look into the issue for you. That way, you don’t have to wait on hold—you can just reply whenever you get a message! 

Facebook

Instagram

X

 

They’ll also be able to enter any manual readings you have and bring the account up to date. 

 

Let me know how you get on.

Renewable energy jokes never get old.
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