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T
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TayUKCarbon Cutter****
Posted in Home and heating
Tado V3+ thermastat issues

I’m writing this on behalf of my 85+ year old mother. Apologies for the long post but it does explain pretty much perfectly the issue.  Shes with OVO and has been for many years, this year her very old manual thermostat started playing up and heating was coming on in the middle of summer and was a nightmare.  I saw the Tado V3+ (Wireless Thermostat, Internet bridge and wireless receiver) deal OVO were offering earlier in the year and she bought it.   Eventually an electrician installed this around June, it's been working perfectly since then with her Baxi EcoBlue boiler. As she is on approaching 90 and is quite frail, shes like to have the heat on so its been working from around October/November time, she likes it at an indicated 23degs. I dont think it is quite that high but feels better than the 14degs  on her old thermostat!!  We have a schedule setup so from 10pm-7am daily she has it set at 14 degs C, 7am-10pm 23degsC. Her bungalow has exceptional insulation and over night, even wh

18921
T
Carbon Cutter****
15 minutes ago
N
Carbon Cutter*
nils_aksnesCarbon Cutter*
Posted in My account
THTC meter - Removal Request

Hi folks, I am trying to have a redundant THTC meter removed from my house and OVO seem to be refusing to do this. Can anyone help explain what I should do? Some background info below: We moved to a property in March last year in the west of Scotland. The property has two meters with a THTC setup running storage heaters. We are getting the storage heaters removed in February and an air source heat pump installed.  Once this work has been carried out there will be nothing running from the RadioTelemeter (THTC) meter. I have contacted OVO by phone yesterday to request that this meter be removed once it is no longer in use. The person I spoke with said that OVO would not do this because doing so would stop the other (ordinary) meter working. They weren’t able to explain why this would be the case. After some time on the phone I was told that if I emailed OVO with evidence that the THTC meter would not powering anything then they could arrange for it to be removed. This seemed like a posit

5296195
M
Carbon Cutter**
18 minutes ago
G
Carbon Cutter*
Garth59Carbon Cutter*
Posted in Smart meters
Gas Smart Meter Error

I am an OVO customer for my electricity but with British Gas currently for my gas. Forgive my cheek for posting on the OVO forum but I can’t find another route to find answers.  I had an electric Smart meter installed by OVO in October 2022 and since then it has been working perfectly.   L+G E470 with Toshiba SKU1 communication hub. On 17th October 2023 I had a Smart gas meter installed by British Gas (L+G G470 SMETS2). When the engineer installed the meter he was in a rush and said he had to leave before the meter was fully commissioned but said another engineer would come out to complete the installation. This never happened and I was left with a piece of yellow tape on the meter saying “No commission”. I have contacted BG via Chat and phone about every 2 months but just keep getting the same answer - an engineer doesn’t need to be sent and to just wait and it would be  resolved.  Nothing is yet resolved after over a year. I have now lost patience and am trying to arm myself with as

607
Chris_OVO
Community Moderator
1 hour ago
A
Carbon Cutter***
AstraroyCarbon Cutter***
Posted in General
existing fit with new battery and inverter

Wondered if anyone can answer my query Im an existing FIT payment receiver (solar panels installed with single string inverter 11 years ago) so receive a decent FIT payment. Recently had installed a EcoFlow 3.6kw inverter with 10kw battery storage, the generation meter was changed to a bidirectional meter as instructed and followed the correct schematic. However the meter is showing a negative number and I can’t seem to work out what the solar panels are generating apart from what shows in the EcoFlow app We charge the batteries up at night using an off peak rate and then any solar during the day tops the batteries up. am I correct in thinking there should be another meter of sort between the solar panels and inverter just to monitor the generation from The solar panels? installers seem to think by summer it will change to a positive but that’s no good to me right now when I’ve generated about 30kw of solar   

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BPLightlog
Plan Zero Hero
1 hour ago
A
Carbon Cutter*
Account1Carbon Cutter*
Posted in General
Ovo wants £8009 a month or £96000 a year??

What is this nonsense?  

17612
Blastoise186
Plan Zero Hero
1 hour ago
S
Carbon Cutter***
sproutygreenbeanCarbon Cutter***
Posted in Smart meters
Issues getting a replacement THTC Meter in Scottish Highlands

Hi, we are in the Scottish Highlands and have been told we cannot currently have the THTC replaced by a smart meter due to signal issues, OVO currently have no alternative so we have been left with a fuzzy answer that they may have a solution in two months time. Any body else have any additional information, my communication with OVO has been through the online chat box, although with an actual person

27725
S
Carbon Cutter***
2 hours ago
N
New Member**
njvanNew Member**
Posted in Smart meters
Smart Meter timing/fuse box tripping, and priority register.

Hi, I had my RTS meter replaced with a smart meter in December. I wasn’t aware it would cause my fuse box to trip for as long as I’ve been told (6 weeks as per the time given for information to be updated), I was under the impression this would last only about 48 hours. A week or two after it was fitted I asked OVO support about the fuse box tripping, and was told I’d have to wait the 6 weeks. It flips 10-20+ times a day, but the issue is that my heating system takes so long to heat up that my house is sitting at about 13-14C, and I’m a disabled person. This is causing me a lot of pain on top of the expected annoyance at the inconvenience. I’ve also had my computer shut down while writing, losing anything I’ve been working on that hasn’t been saved- which is more of an inconvenience but I’m afraid it’ll mess up my computer eventually as the flips are quite unpredictable. It also makes cooking, and showering, difficult at times. Has anyone had experiences with asking for help with the w

515
Firedog
Plan Zero Hero
1 day ago
C
New Member*
Customer666New Member*
Posted in My Pay As You Go account
Gas supply cut off for three days- Meter says 'Call Help'

Hi,We tried to top up our pay as you go “heritage” meter and were met with a flashing display of “call help”. To cut a long story and multiple (poor signal peppered) conversations short, the engineers have failed to show up twice, and we’re still without a gas supply.Has anyone else had a similar problem, and more so, is there any way to circumvent the singular process put in place to deal with our issue? Regards, Customer666

1168823
O
New Member*
11 days ago
M
Carbon Cutter***
MariapilanciaCarbon Cutter***
Posted in My account
I've just moved in, called up to set up an account but didn't receive a welcome email and can't log in into my online account?

Hello thereI joined OVO a week ago by phone callSince then,I haven't received any welcome email or confirmationI have tried all the steps they recommend me...reset my password,use chrome etc nothing worksAlways the same error :"No identifiers.paym in session"I contacted them to make sure all my details are correct and apparently they are but I can't access anywhereI don't even know my OVO IDI am starting to be a bit concerned aboutPlease,could you help me?Many thanks

260340
I
New Member*
9 days ago
R
Carbon Cutter***
Robert PopeCarbon Cutter***
Posted in Extra Support
Does OVO offer financial support to cover energy used by mains-powered medical equipment?

How do I claim a bill reduction for medical (dialysis) apparatus that has to be on all the time? 

45813
L
Carbon Cutter*
14 days ago
C
New Member*
CrownjoolzNew Member*
Posted in My account
My gas supply is capped - Who's responsible for the meter?

My local area had its gas supply upgraded by northern gas from old pipes to new and when they did this they ran new gas pipes up to every property and capped them. If you used gas they attached your meter and everything was uncapped and back to normal. We do not use any gas in our property so our supply is capped outside our property to an empty white box. we still have the meter we always had inside the property but its not connected to a supply or any appliances (ie cooker, heating) it just sits there doing nothing. i spoke to someone at Ovo and they wanted £80 to remove it even though it’s not connected to any supply, so we left it in as the standing charge is about the same. We are at the end of our contract with OVO now and we will save money if we change supplier. My questions are....do I still have to pay for both gas and electric with the new supplier? Who does the redundant meter belong to when we do change?

1913919
A
New Member*
14 days ago
V
Carbon Cutter****
VisoflexCarbon Cutter****
Posted in My account
I've just had new smart meters installed - Why can't I see this and my usage data reflected on my account?

My new SMETS 2 meters were installed in mid September.  Since then, there has been no change in my account page.  The last entry there was that my electricity and gas were to be supplied from 5 May.  My smart gas meter does not appear to be sending any data, I’m only getting a feed from the electricity meter.I would like an idea of my usage, given the state of the fuel industry at the moment, I would at least like to have an idea if I will be in for some nasty surprises downstream. 

4734192
Abby_OVO
Community Manager
3 days ago
P
Carbon Cutter***
PhilrayCarbon Cutter***
Posted in Power Move
Power Up rewards- Event summary missed?

We have just had our power move flex roundup for the week 2 dec to 8 dec and they seem to have missed the event for 5 dec for which we moved approx 7.5Kw? 

40227
Emmanuelle_OVO
Community Manager
3 days ago
E
New Member***
EVRNew Member***
Posted in Electric vehicles
Where can I find my Charge Anytime monthly consumption?

Where can I see the monthly total of kWh charge via Chargeanytime?  I can only see the daily figures and I don’t want to have to add up 30 days every month!  There must be a report somewhere???

635
L
New Member*
4 days ago
A
New Member**
Alizap888New Member**
Posted in My account
Massive standing charge inflation- why?

Why has my standing charge gone up from:24.61p per day in 2022 to43.39p per day in 2023 to60.31p percday from 1st April 2024?This is way higher than inflation. 

279737
Peter E
Plan Zero Hero
4 days ago
P
Carbon Cutter*****
Pilgrim2Carbon Cutter*****
Posted in My account
Was THTC- Had a smart meter installed my online account isn't reflecting this

Previously on THTC plan. Smart meter was installed on the 16 October 24To date cannot access Ovo app directed to online account After smart meter installation when checking online account still found that since smart meter installed the daily standing charge still increasing and account still showed THTC planOn contacting customer service to make them aware of the Still increasing daily standing charge received email from them stating that the THTC plan would stop on the 15 th October 24 and the new smart meter plan starts on the 16 th October 24 and that I would  Not be charged for Two daily standing charges or energy usage from period 15 th October-9 th November ( billing period 8th October- 9 th November )Online account shows bill is now available The billing shows the THTC billing as I would normally receive which includes the daily standing charge has continued to the end of the billing period There is no billing showing for the smart meter from 16 th October to 9 th November end

804
Blastoise186
Plan Zero Hero
6 days ago
Gary
New Member***
GaryNew Member***
Posted in My account
Can we get access to the OVO energy online account API to download our smart meter usage data?

Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Strava and Fitbit.

32876167
Emmanuelle_OVO
Community Manager
6 days ago
P
Carbon Cutter*****
Phil SmithCarbon Cutter*****
Posted in Electric vehicles
Charging two different EVs with Ohme charger

Hi all.I have an Audi Q8 etron and an Ohme Smart Pro charger which is compatible with OVO Charge Anytime. Can anyone tell me how I charge a second EV? Can I just plug in the charger, or do I need to change the vehicle on the Ohme app every time?Thanks.

1829
Blastoise186
Plan Zero Hero
6 days ago
B
Carbon Cutter*
BonesyCarbon Cutter*
Posted in My Pay As You Go account
Old style prepaid electric key not topping up correctly

Hi newbie here and need advice.We were with SSE but I believe OVO took over the account some time ago. The last 3 top ups I have done have definitely not added up. We put  the emergency 2 days ago which is £15 and we only get notification at 50 pence left. Today I put £30 on the key and went to top up, the meter said about £8 left of emergency,so we owed £7 to my mind. So I put the £30 in and the meter showed the key had £30 on it. The meter then showed that we had only £13 credit whereas it should have been £23, a shortfall of £10. There is no debt with this meter and to be honest we rarely use the emergency except during the colder periods purely because of the lack of warning until 50 pence left. We have got letters from them saying that we haven't topped up in a while but every week for many years at least £25 goes in a week without fail. So are OVO charging £10 every time you use the emergency electric or are they scamming us or have been hacked themselves. Any thoughts welcome bu

7311
Nukecad
Plan Zero Hero
6 days ago
D
New Member*
DjeromeNew Member*
Posted in Electric vehicles
Hyundai Kona keeps stopping charging

I have a 2024 Hyundai Kona, since adding the Charge Anytime Add on & linking to my Bluelink account it keeps coming up with  "Charging process successfully completed as configured" which isn't the case. I have to then press charge again via the Bluelink app. This happens within 15 - 30 minutes of charging. The charge anytime app still shows the car as charging when it clearly isn't.I contacted Hyundai and they advised it would be the 3rd party app causing this, is this a known issue and how can I resolve this as I want to benefit from the cheaper rate. Thanka

443
Abby_OVO
Community Manager
7 days ago
C
Carbon Cutter***
ClaireLCarbon Cutter***
Posted in Smart meters
Smart Economy 10 - Just had new meter installed is it too early to worry if the tariffs are the right way round?

We had a smart meter installed on Tuesday to replace the old THTC setup with Smart Economy 10. Everything has gone well so far - pleasant engineer, neat installation, heaters and hot water coming on at the right times, correct tariffs showing on the IHD at the correct times. I've been waiting for the new meter to show on my account and today it popped up, though the old heating meter still shows as well, and both readings from the smart meter are currently being allocated to "anytime". I'm not too worried about that as I assume it will eventually sort itself out.  What I'm wondering about is, on the meter itself TOU rate 1 is the peak rate and TOU rate 2 is the offpeak rate. But when I go to https://smartpaymapi.ovoenergy.com/orex/api/supply-points/account/<account number> I see that Tier 1 is labelled offpeak: "region":"_P","profileClass":"01","meterType":"S2ADE","mapId":"UPLD","lineLossFactorClassId":"100","registers":[{"tier":1,"clockingTimeId":532,"timeOfUseLabel":"offpeak","

22811
Blastoise186
Plan Zero Hero
7 days ago
M
New Member*
Mike1965New Member*
Posted in Home and heating
Does OVO have back boiler parts available?

Hello, would OVO be able to repair a  Baxi back boiler ? I want to get cover for it but trying to find out if my baxi Bermuda bbu15he will be covered with parts etc . Thank you 

384
Blastoise186
Plan Zero Hero
7 days ago
D
New Member**
david.sinc100New Member**
Posted in Smart meters
Storage heaters charging at peak rates with new smart meter?

My mother in law lives in a sheltered flat with storage heaters (probably 20 years old).  The storage heaters only have input and output controls; they don't seem to have any timer or programming facility.  They were previously connected to a separate off peak meter. In October the meters were changed to smart meters on the domestic economy tariff, in preparation for the analogue signal being switched off.  Since then the peak usage has gone up by 300% and I suspect the heaters are drawing in power during both the off peak and peak periods. I'm wondering if anyone has encountered this and knows what the solution is?  It was never a problem previously as the heaters only seemed to be connected to the dedicated off peak meter. Many thanks for any help.

17513
Nukecad
Plan Zero Hero
8 days ago
I
Carbon Cutter*
Iggy PopCarbon Cutter*
Posted in Power Move
Smart meter readings for Power Move? Anyone else had an outage on the 11th of December?

Hi has anybody else had a similar outage?On the 11th of December my electricity smart meter stopped sending half hourly readings to OVO. Funnily enough my dad who is with EDF experienced the same outage in smart readings on the same day.  Which now means I can’t take part in PowerMove. I’ve emailed OVO support and got the reply to wait 32 days to see if the meter will reset itself.   

492
BPLightlog
Plan Zero Hero
8 days ago
TomThumb
Carbon Catcher**
TomThumbCarbon Catcher**
Posted in My account
I have three meters - Why is my Monthly statement wrong again?

Hello all.I only joined OVO in March, so I’ve only had 4 monthly statements so far & every 1 of them have been wrong.As a new customer I’ve been keeping an eye on my account, just to make sure my direct debit payment covers my actual usage costs.I’m guessing I have a different setup to most, as in the fact that we have 2 gas meters & 1 electric. only 1 gas, 1 elec are smart meters.The normal view on the illustrative statement is correct up until my monthly statement has been produced, so the billing on all 3 meters is in sync. Albeit as long as a manually supply my dumb meter reading.But my actual bill so far every month has only incorporated any 1 of the meters, or 2 of the meters or even once after a phone call to OVO to let them know, it had been amended to show a combination of 2 different meters.Every month I place a call to OVO to let them know my monthly statement is wrong again & eventually OVO produces a correct statement.I’m almost certain it’s the 3 meters &

3652151
Abby_OVO
Community Manager
9 days ago

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