I'm pay as you go and have just gone to top up, but the metre is only displaying the green light with no credit etc? I've put the key in and nothing, pressed the blue button and nothing. Im worried that I'm going to end up in darkness with not knowing when the fault started? We did experience a power cut a couple of weeks back. Can anyone advise? I've rang over and they're only accepting emergency calls such as no supply.
Answer
Green light showing on meter but not able to add credit?
Best answer by Blastoise186
Ah yes… As I suspected…
Your meter has gone into Free Vend Mode due to that recent power cut. You temporarily have “Unlimited Credit” until the meter gets reset - but you’ll need to pay back what you use later. You will NOT Self-Disconnect in the meantime.
Please have a word with OVO Support in the morning, they’ll make the arrangements to get an engineer out. Given the age of the meter however, I’d definitely suggest migrating to a Smart Meter anyway - it’s due to be replaced soon as the cert on that one is running out.
+1- Plan Zero Hero
- Answer
Ah yes… As I suspected…
Your meter has gone into Free Vend Mode due to that recent power cut. You temporarily have “Unlimited Credit” until the meter gets reset - but you’ll need to pay back what you use later. You will NOT Self-Disconnect in the meantime.
Please have a word with OVO Support in the morning, they’ll make the arrangements to get an engineer out. Given the age of the meter however, I’d definitely suggest migrating to a Smart Meter anyway - it’s due to be replaced soon as the cert on that one is running out.
Welcome to the Forum
Sorry to hear what happened to your meter. Did you contact OVO this morning following
You might find it easier to have a smart meter installed, free of charge. This will allow you to top up using our app, so you don’t have to go to the PayPoint. You’d also then be able to swap over to be a pay monthly customer if you’d prefer.
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