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Blastoise186
Blastoise186Best Answer
Super User
January 10, 2025

Updated on 27/08/26 by Ben_OVO

Hi ​@john.parker ,

I’m really sorry to say this, but those items sold out like hot cakes and pretty much all of them were gone in under a month. Even if OVO stocks up like crazy, they never seem to last very long I’m afraid - demand is just that high for them.

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mrsparkles5481
December 1, 2025

Hi again ​@mrsparkles5481,

 

I hope you’re doing well. Just to let you know the electric blanket should be with you tomorrow, or latest early next week.

 

You’ll be sent a DHL tracking link when it’s on its way. 

 

Cheers!

The tracking link was not sent. As the temperatures had been so cold and the wait has been as long, I had to source one myself at cost and am now out of pocket.



Mark

Ben_OVO
Community Manager
Ben_OVO
Community Manager
December 2, 2025

Apologies ​@mrsparkles5481 that’s really frustrating.

 

We’ve fed this back to the third party that ships these blankets for us. You will still receive the blanket soon - for some reason your application was stuck in their systems.

 

You could log a complaint with OVO and ask if the cost could be reimbursed

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Rank 2
mrsparkles5481
December 13, 2025

Apologies ​@mrsparkles5481 that’s really frustrating.

 

We’ve fed this back to the third party that ships these blankets for us. You will still receive the blanket soon - for some reason your application was stuck in their systems.

 

You could log a complaint with OVO and ask if the cost could be reimbursed

Eventually arrived yesterday after being told twice in the last week it would be delivered (Dec 8th and 11th) - better late than never! The storm up here Tuesday 9th/Wednesday 10th Dec may have delayed the second time slightly.

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    December 15, 2025

    Hi again ​@mrsparkles5481,

     

    I’m happy to hear its finally arrived, and apologies again for how long its taken!

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    OVO (S) Gas Limited is part of OVO Group Ltd