I have just tried to get a free electric throw /blanket. However, OVO have stopped issuing them now (10th January 2025), as they have had a lot of demand, and ran out of stock.
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Updated on 18/06/25 by Emmanuelle_OVO:
This topic gives some more information about other support OVO offers & third parties that may be able to help:
What is the Extra Support Package?
It’s here to help our customers who need some additional help managing and paying for their energy. Whether you've had a change in your circumstances or you have an ongoing need, we’re here to help.
The Extra Support Package is available all year round, with increased support over winter, when our customers may need it the most. The package includes:
Energy Saving Support
From free home efficiency kits, to heated throws, we can help to give you tailored advice and support as well as funding options to help reduce your energy costs ongoing.
Direct Financial Support
Eligible customers may qualify for direct financial support towards their energy bill or to support existing energy debt and specialist debt and benefits advice to maximise your income.
Apply now to see if you qualify
Payment Support
If you are struggling to pay for energy we can provide options to support, from Direct Debit reductions, emergency credit top ups and debt repayment support, to flexible, extended repayment plans to find a way that can work for you.
Priority Services
Let us know if you have any additional needs or circumstances that may impact how you manage your energy. We can add you to our Priority Service Register (PSR) to help make your life easier with our specialist service support options.
Energy efficiency upgrades
If you’re eligible, you could get a wide range of energy-saving measures installed through ECO4 – from loft insulation to a new boiler, or even high-end tech like heat pumps. You could get a whole package installed, all for free.
Warm Home Discount
The Warm Home Discount is a one-off £150 discount given to eligible domestic electricity customers to help with energy costs.
Get additional support
Direct Debit
Our payment support tool can help you work out the right payment plan for you. It lets you reduce your Direct Debit payments by up to 15%, to help make energy costs more manageable.
Pay On Demand
If you pay for your energy after getting a bill, you’ve got the option of setting up an affordable payment plan. This spreads your energy costs over time.
Payment plans have been extended to now last up to 3 years, if needed.
Pay As You Go
We’re keeping emergency credit at the increased amount of £15. For anyone who is new to Pay As You Go, we’ll check in with you regularly to help make sure your energy costs are affordable for you.
To find out more you can visit our Extra Support page - https://www.ovoenergy.com/extra-support
Check if you’re eligible
If you think you’ll struggle to pay your bills this winter, and you’re an OVO or Boost customer, then you might be eligible. It doesn’t take long to apply for support and you’ll get your answer right away.
When you apply for support, things like household income, any disposable income, and medical needs will be taken into account – to help prioritise those who need help most.
We won’t be able to offer everything to everyone – but we’re hoping to help as many people as possible. Our specialist teams will be available to speak to any of our customers who are worried about energy costs.
You can check your eligibility here - https://customer-support-package.ovoenergy.com/
Further information
Visit our Help Centre
We have lots of helpful articles on our Help Centre. Find information about extra financial support, payment plans, government schemes like Warm Home Discount, and more.
ovoenergy.com/help/category/extra-financial-support
Additional Support
National Support Network’s “Support Hub” is a free online portal that helps you find and connect with support services and resources at any time. Find helplines, apps and support groups, all in one place.
Hi
I’m really sorry to say this, but those items sold out like hot cakes and pretty much all of them were gone in under a month. Even if OVO stocks up like crazy, they never seem to last very long I’m afraid - demand is just that high for them.
Hey
Welcome to the community!
We launched our Customer Support package back in October and we always see a high demand for support from our customers. I’ve reached out to our team who organise the support package to see if the stock will be replenished or if that’s all we have for this year. We have an article which gives you more information on all the support we can offer and there might be other ways in which we can help support you.
I’ll come back when I have news from the team but if you have any questions let us know.
Reply
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