Free heated throw / blankets not available???

Hey ​@john.parker,

Welcome to the community! 

We launched our Customer Support package back in October and we always see a high demand for support from our customers. I’ve reached out to our team who organise the support package to see if the stock will be replenished or if that’s all we have for this year. We have an article which gives you more information on all the support we can offer and there might be other ways in which we can help support you. 

I’ll come back when I have news from the team but if you have any questions let us know. 

Not overly worried yet but applied for this end of October (27/10/25), and told via email that it was successful. When I log into the portal,showing as reviewed and has remained that way. A month since being told that,so I’m guessing a backlog and Exertis will get round to it eventually.. (no contact info on the portal for them)

Hi ​@mrsparkles5481 ,

AFAIK if the request has been reviewed, Exertis will reach out if they plan to send you a throw in the post. You can use the support tool in the portal to get help if needed - or you can reach out to OVO and OVO can chase for you.

Have reached out to OVO to chase as there are no contact details for Exertis available on the portal,thanks anyway :)

Morning ​@mrsparkles5481,

I’ve sent you a private message, please get back to me when you can.

Cheers!

Have done. 

Hi again ​@mrsparkles5481,

We can confirm that your application for the heated blanket was successful, but it does seem somewhat delayed.

I’ve sent the details across to our Vulnerability team, who’ll make sure one is sent to you as soon as possible.

I hope this helps!

Thank you.

Hi again ​@mrsparkles5481,

I hope you’re doing well. Just to let you know the electric blanket should be with you tomorrow, or latest early next week.

You’ll be sent a DHL tracking link when it’s on its way. 

Cheers!