Hi,
Unlike many of the other posters, I’ve had the opposite problem of paying too much for a charge.
The car reckons it received around 17kwh of energy last night (which seems about right, as it was at 70%), but both the Hypervolt app and the OVO Charge app reckon they only supplied 3kwh.
I’m guessing physics hasn’t changed and more likely a computer glitch, but thought I’d raise it with the forum.
Colin
Best answer by Abby_OVO
Hey
Some good advice there from
I also checked in with the team about this who said they’d need to look on their end so might be best to get in touch with them if it doesn’t correct itself soon.
Let us know how you do get on.😊
Whilst you might initially think ‘great value’ - if 17kWh has actually ended up in the car, then at least 17kWh has come through your meter that you need to pay for. If your charger and Ovo have only clocked up 3kWh worth of smart charging, then the reality is that the other 14kWh probably went in at full price, not discounted EV rates, likely whilst waiting for Hypervolt and Ovo systems to talk to each other and set up a smart schedule.
So you likely have actually paid too much for a charge, because it’s only recognised 3kWh of your 17kWh as being eligible for the discounted rate.
Hey
Some good advice there from
I also checked in with the team about this who said they’d need to look on their end so might be best to get in touch with them if it doesn’t correct itself soon.
Let us know how you do get on.😊
I’ve dropped the team a note, so hopefully will get back to me shortly. Back end processing hasn’t picked it up.
colin
Did you ever hear back from Charge Anytime about this one?
Only the auto-response and will get back in due course, will keep you updated if I hear anything.
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