Skip to main content
S
Rank 1
sasarchiver
Rank 1
May 28, 2025
Solved

Lost my top-up reciept & it's not showing on my meter?

  • May 28, 2025
  • 4 replies
  • 266 views

hello guys,

  I purchased a £10 voucher few days ago and I think I accidentally put my receipt in the bin. My meter dome times doesnt show and just when it does i bin it lol

It was from my topup card so wouldn't that show as not used? can I claim it in credit? thanku

Best answer by Blastoise186

Updated on 12/06/25 by Emmanuelle_OVO:
 

How to get in contact about my OVO Pay As You Go account
 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
  • Or call us on 0330 175 9669.
     

 


Hi ​@sasarchiver ,

Contact OVO ASAP about that! They can attempt to salvage the top-up for you.

4 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
May 28, 2025

Updated on 12/06/25 by Emmanuelle_OVO:
 

How to get in contact about my OVO Pay As You Go account
 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
  • Or call us on 0330 175 9669.
     

 


Hi ​@sasarchiver ,

Contact OVO ASAP about that! They can attempt to salvage the top-up for you.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
Community Manager
Abby_OVO
Community Manager
May 29, 2025

Hey ​@sasarchiver 

 

I’m glad to see one of our volunteers has already stopped by with some helpful advice on this.

 

If you get in touch with the team they should be able to help you with that top-up. The following topics may also be helpful:

 

 

I hope this helps.

Currently Playing: She's Electric
2
Newcomer
2456
Newcomer
December 4, 2025

I top up my pay as you go meter payment has been comfirmed but  money is not showing on meter help

Ben_OVO
Community Manager
Ben_OVO
Community Manager
December 4, 2025

Morning ​@24562912 ,

 

Sorry to hear what’s happened here. If it’s a smart meter you can enter the long number from the receipt into the meter to put the top up on manually. You can find out more in this guide:

 

 

If you’ve got a traditional key/card meter, then you may have a fault with either the meter or the key/card itself. In this scenario I’d recommend speaking to our Support Team:

 

 

Please let us know how you’re getting on - hopefully this is an easy fix but, whatever this issue is, we’ll make sure it’s sorted for you.

Powered by the Sun
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd