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Lost my top-up reciept & it's not showing on my meter?

  • May 28, 2025
  • 2 replies
  • 94 views
S
New Member*

hello guys,

  I purchased a £10 voucher few days ago and I think I accidentally put my receipt in the bin. My meter dome times doesnt show and just when it does i bin it lol

It was from my topup card so wouldn't that show as not used? can I claim it in credit? thanku

Best answer by Blastoise186

Updated on 12/06/25 by Emmanuelle_OVO:
 

How to get in contact about my OVO Pay As You Go account
 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
  • Or call us on 0330 175 9669.
     

 


Hi ​@sasarchiver ,

Contact OVO ASAP about that! They can attempt to salvage the top-up for you.

2 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • Answer
  • May 28, 2025

Updated on 12/06/25 by Emmanuelle_OVO:
 

How to get in contact about my OVO Pay As You Go account
 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
  • Or call us on 0330 175 9669.
     

 


Hi ​@sasarchiver ,

Contact OVO ASAP about that! They can attempt to salvage the top-up for you.

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Abby_OVO
Community Manager
  • Abby_OVO
  • Community Manager
  • May 29, 2025

Hey ​@sasarchiver 

 

I’m glad to see one of our volunteers has already stopped by with some helpful advice on this.

 

If you get in touch with the team they should be able to help you with that top-up. The following topics may also be helpful:

 

 

I hope this helps.

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