Little help with heating ?. It states on ovo beyond that a little help with heating if you join each week you will get 63p credit to bill each week now on week 4 (signed up every Monday as asked) still not reciev3d any payment yet, could ovo explained when this will be paid.
Answer
A little help with your heating.
+1Best answer by Nukecad
Credits from weekly offers such as “A little help with your heating” are credited a month at a time - in the month after they were earned.
See the offer Terms: https://www.ovoenergy.com/terms/beyond-terms-and-conditions
8. Bill credit process
8.1 For Gas/Dual Fuel customers, gas used in the free heating hours selected will be calculated and paid back as a bill credit. Your bill credit will normally appear on your account in the following month, for example November will be paid in December, although it could occasionally take longer to credit your account.
8.2 For Electricity only customers, you will automatically be allocated the 10 kWk cap amount and this will be paid back as a bill credit.
8.3 This will appear as a separate line item on your energy bill, as a reduction to your price payable for energy.
- Plan Zero Hero
- Answer
Credits from weekly offers such as “A little help with your heating” are credited a month at a time - in the month after they were earned.
See the offer Terms: https://www.ovoenergy.com/terms/beyond-terms-and-conditions
8. Bill credit process
8.1 For Gas/Dual Fuel customers, gas used in the free heating hours selected will be calculated and paid back as a bill credit. Your bill credit will normally appear on your account in the following month, for example November will be paid in December, although it could occasionally take longer to credit your account.
8.2 For Electricity only customers, you will automatically be allocated the 10 kWk cap amount and this will be paid back as a bill credit.
8.3 This will appear as a separate line item on your energy bill, as a reduction to your price payable for energy.
I said, Hey - Watts going on.
Hey
Great question, and I’m glad to see Nukecad has already stopped by with some really helpful advice on this.
I hope that’s helped clear that up for you. If you have any other questions, do let us know.
I got my November bill this week OVO beyond in the app confirmed I had successfully claimed for 6 weeks(electricity only) but the bill showed as 0.00 credit. Called OVO call handler tried to be helpful but said they knew nothing about what I could see on the app. He did however credit £5 to my account but said I should come on the forum to try and sort BUT I would more than likely have to call again when I got my December bill - any advice?
Hi
I’ve reached out to or Beyond team to ask if they’ve seen this issue happen to any other customers and, if so, what’s been done to fix it. I’ll let you know if I hear back - hopefully next month this shouldn’t be a problem again.
- Plan Zero Hero
Hi
You are just a little early, the credit for November won’t show on your billing untl later this week, or maybe next week.
The last November event was on Sunday 30th Nov, and you need to give the team time to get the gas Calorific Value for that day (which is not published until the next day at the earliest) and then do the calculations etc.
As I point out above the T&C’s state (Term 8.1) that credits for November’s events will show on your account in December. (Not on any bill for November).
The credit will usually show on your live billing between the 5th and the 10th of each month.
So I expect the ‘Little help’ credits for November to show in the next week or so,
In the App it’s under Bills > Charges and Payments > Current billing period >See Details >Other.
It will show up in ‘Other’ once it has been credited.
In rhe online account the credit will first show up in ‘Other Charges’ in the ‘live’ billing for December - the one that says ‘Ends in ## days’.
PS. There were only Four ‘Little Help’ events in November,
( You may posssibly have done 5 by now - depending on what day you picked for this week, but that’s December not November).
I said, Hey - Watts going on.
Thanks for your help
It’s causing confusion ng where we have to add an 'opt in' state to the customer’s bill.
The customer will see a £00.00 transaction each time they're confirmed as opted in.
However no credits have been added as of yet. They should hopefully be added in the next week or so.
I hope this helps clear things up.
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