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1149 Topic threads
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New Member***
DIRK053New Member***
posted in Home and heating
Overnight boiler costs

Afternoon all We have just moved into a new house with a Combi boiler, previously house had a standard boiler & storage tank.Have noticed over the last week or so that the boiler ticks in a lot even when it is off(not manually activated, no timer and the thermostat is set lower than the ccurrent room temp)Having looked at some of the overnight events. I see we are using between 3.5/4kw per hour.does this seem normal? 

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Chris_OVO
Community Moderator
2 hours ago
A
Carbon Cutter****
Albot81Carbon Cutter****
Posted in Home and heating
Smart meters, direct unvented water cylinders, THTC

Thanks all for all the various valuable info about meters, the switch overs and installations etc pending. We currently are in the West of Scotland (mainland), have all electric and old economy 7 box etc. On the THTC. The folks at OVO I've spoke to already have offered economy 7 (overnight), economies 9 and 10, which is basically split over 3 periods in 24 hours. Questions are i suppose is as currently we're on overnight off peak, but aware that the off peak would be split over the day, which may be handy for being savvy with new style electric Quantum heaters we have (got rid of the old brick ones) and timings. The direct unvented water cylinder we have is 210 litres, any ideas whether then this would be heated 3 times a day for example with economy 9 or 10 rather than the current overnight? Plus am guessing it would be 2 smart meters for on and off peak? Many thanks, aware lots of this may have been already answered in various places, but just before i speak to them again about getti

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Firedog
Plan Zero Hero
3 hours ago
M
New Member*
MovieBoy75New Member*
Posted in Home and heating
Replace Storage Heater with Electric Heater

Hi All, Wonder if anyone can answer this.I have one Storage Heater in my property which i would like to replace for a standard Ceramic Core Electric Radiator. I understand that it would have to rewired differently via an electrictian and i would need to change my Tariff (Currently on Economy 7 Ovo Tariff) so i assume to Economy 10. My Water is heated at night via Electric immersion heater which i assume ties in with the Economy 7 as it keeps in around midnight i think. I have a smart meter installed aswell in the last couple of yearsSo what is the best way to tackle all of this as i cannot get a straight answer as if i change the Storage Heater to normal Electric heater won’t this affect the water heating because of Tariff change or am i looking at this all wrong.Any advise could be appreciatedThanks 

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M
New Member*
4 hours ago
N
Carbon Cutter*
npirritanoCarbon Cutter*
Posted in Smart meters
OVO Smart Meter fitted- Off-peak circuit always OFF?

Hello,I'm an ex-SSE customer that was migrated to OVO in June 2023.I had a new smart meter fitted on the 16th of December 2022 by SSE and since then I had an issues with the Economy 7 tariff.Initially, all appliances connected to the off-peak rate circuit (port 5) were always ON instead of turning on and off during rate changes.After contacting SSE support and later on OVO support multiple times, on the 17th of July 2023, OVO sent an engineer that supposedly fixed our issue but instead it changed to the opposite way:All appliances connected to the off-peak rate circuit (port 5) are now always OFF during both peak and off-peak hours.Our heating system consists of storage heaters which are all connected to this off-peak circuit so we are now effectively without heating.We contacted the OVO support multiple times about this issue with no luck.They sent multiple emergency and non-emergency engineers and none of them was able to fix our issue beside worsening it on the 17th of July.By going

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S
Carbon Cutter*
4 hours ago
C
New Member***
ChristinaHNew Member***
Posted in Smart meters
App and meter total different.

Can anyone tell me why the app shows my balance much higher than the smart meter? I’m aware it takes a snapshot at midnight,  and I know energy prices are high but I’m pretty sure I didn’t use over £50 worth overnight! App showed £69 when I went to top up today but meter only showed £10 and smart meter was nowhere near £69 yesterday anyway. 

303
C
New Member***
5 hours ago
D
New Member*
DougMcANew Member*
Posted in Home and heating
THTC not supplying enough power??

Hi All, new to the Forum but having a real issue. We have modern Dimplex Quantum storage heaters connected to our THTC (SSE Horstman K series) meter which works on the radio signal. We are on the OVO Simpler Energy tariff. It has been working fine last few years but a few days ago we started noticing the storage heaters not putting out any heat. They normally charge up off peak overnight and then release heat through the day. From looking at the meter and input data on the Dimplex we only appear to be getting a few hours of heat input overnight - some nights none - not enough to look near heating the heaters. We have changed nothing so can only assume a problem with meter/RTS signal/OVO. Have reported to OVO and a meter engineer is supposed to be coming. We are in the North of Scotland with SSEN as DNO. Any thoughts or advice greatly appreciated. 

293
BPLightlog
Plan Zero Hero
6 hours ago
R
Carbon Cutter*****
razorCarbon Cutter*****
Posted in Home and heating
EcoDan flow temp dropping over night at coldest time

I have noticed that over night the flow temp drops a lot and our upstairs temps fall quickly.Downstairs is very nice and warm.Could anyone help explain what might be happening here?My curve is 45@0 and 20@20. As you can see in the graph the flow temp was at its coldest when the temp outside was coldest. Graph is a 24 hour period. 

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juliamc
Carbon Catcher***
6 hours ago
M
Carbon Cutter****
mazzaCarbon Cutter****
Posted in Smart meters
Storage Heater not working after Smart Meter installed

I had a smart meter installed 2 weeks ago and since then my storage heaters and immersion element to heat up the water in a big cylinder tank are not working anymore. Both only run on off peak electricity. I have raised this with OVO, an emergency engineer, a commissioned engineer, came but couldn’t solve the problem. Since then I’m daily on the phone with OVO but nobody is able to help. I’ve raised a complaint, got a call from OVO and was told that my case is being looked into and I would get a call back. Nobody was ringing back. It’s very stressful to call daily, explain the same problem each time and not getting anywhere. I was even told by one operator that it’s my problem and not OVO’s.. It’s absolutely outrageous that an organisation like OVO is not able to rectify the problem. I wonder if someone had similar experience and can give advise how to handle the matter. Thank you

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Firedog
Plan Zero Hero
7 hours ago
S
Carbon Cutter****
Scw123Carbon Cutter****
Posted in Smart meters
electricity high cost

Hi i just would like peoples advice on my readings . We live in a 3 bed bungalow with ec7 tarif , new emersion tank and 4 1500w electric heaters . We have 3 of the heaters on 2 hours in the morning and 2 at night so rooms are pretty cold , we used oven etc like most people and kettle etc but nothing mad . We are so careful with Electric use but i cant get below £8 per day , is this normal as our bungalow is freezing and cant have them of any less. Advice gratefully recieved .

6813
Emmanuelle_OVO
Community Manager
8 hours ago
T
Carbon Cutter*****
Tim a victimCarbon Cutter*****
Posted in Electric vehicles
How do you know if OVO are getting data from my car charger?

Does anyone know how to find out if OVO is receiving data from my car charger? There used to be a section on the app labelled “ take my ev for a spin” in there you could see what OVO had recorded to date but it has since disappeared. I have asked OVO directly but the person I spoke to did not know and I have also emailed the charge anytime team with the question but have yet to get a reply. I am particularly interested as ( as I have reported elsewhere on the forum) they have not had any data since the 2nd October due to a change of charger. I have reset this up but want to be sure it is working as it’s worth about £100 a month to me.

866
Emmanuelle_OVO
Community Manager
8 hours ago
L
Carbon Cutter*
LJ2024Carbon Cutter*
Posted in Smart meters
Registration of New Build site.

I am working on behalf of a developer and they have requested i use OVO as their preferred supplier. I have all of the MPAN numbers etc, i just want to register them with OVO but cant find anything on their website and have spoken with the customer care team and they apparently don't how how to do it. if anyone could point me at somewhere i would be truly grateful.

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Emmanuelle_OVO
Community Manager
8 hours ago
H
Carbon Cutter***
HarryZMCarbon Cutter***
Posted in Home and heating
Moving Gas Meter

Hi. I am planning renovations on my home and wanted to understand from the supplier side the process of moving a meter.From my understanding the transporter (in our case SGN) can move the whole meter as is to the desired location at a cost. After the move, could OVO upgrade my meter as its a U6 (is this free to upgrade it to a U16)?It would also be good to know about upgrades for a old elec meter and fuse box too. I was told they are both outdated.Is there a service where we can get advise from someone at OVO with a visit? (cost/free?)

9515
Blastoise186
Plan Zero Hero
23 hours ago
juliamc
Carbon Catcher***
juliamcCarbon Catcher***
Posted in Home and heating
Worcester Greenstar combi boiler hot water settings: What does e on the dial mean ?

Why is there an ‘e’ on the dial ? Surely it is more efficient to lower the hot water temperature towards ‘min’ ?What hot water temperatures do the different numbers give ?

21928
juliamc
Carbon Catcher***
1 day ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Smart meters
OVO SMETS2 smart meter In Home Displays (IHD) - GuideTutorial

Updated on 16/07/24 by Emmanuelle_OVO: SMETS2 smart meter In Home Displays - Your Guide  How to identify the OVO-supplied IHD models It’s important to understand what type of IHD you’ve got before trying to troubleshoot any issues.We’ve issued four different types of S2 IHDs so far. Currently we’re sending the new Chameleon IHD6 (referred to as simply IHD6) to members with S2 meters. You can find a description of all four IHD types we provide below. IHD6-CAD-PPMID - also known as the IHD6 This device looks similar to a Pipit IHD, as it's got a black front, white back and a touch screen. If in doubt, check the device has the word "Secure" written at the bottom of the screen - if it doesn't, then it’s an IHD6 and perfectly compatible with S2 meters.IHD6-CAD-PPMIDIHD7-CAD-PPMID (IHD7) with Temperature Sensor This device looks the same as the standard IHD6, as it's got a black front, white back and a touch screen. The only difference is that this device has a temperature sensor in it.In or

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A
New Member*
12 days ago
S
Carbon Cutter*****
Sio_miaCarbon Cutter*****
posted in Smart meters
3 phase smart meter - so disappointed

I joined ovo this week after speaking to several different energy companies regarding getting a 3phase smart meter fitted. I was told my several different people from ovo that if I joined ovo I would be able to get a 3 phase smart meter appointment within a week or so and that there was no delay in getting appointments. After joining I rang the appointments team only to be told that I cannot book an appointment until all of my details have been updated to the systems which could take up to 6 weeks. I am so disappointed as I was promised an appointment within a few days of joining. I cannot make the most of the lower energy tariffs until I get a smart meter so I am stuck with paying high tariffs and false promises made!!!!

12515
Emmanuelle_OVO
Community Manager
1 day ago
B
Carbon Cutter****
bingbongovo2021Carbon Cutter****
Posted in Smart meters
S2 smart meters in the Northern Territory using the Arqiva network - why isn't the meter able to connect to the WAN?

It’s been a long story… Some while ago we were offered a SMETS1 smart meter, but we delayed until a SMETS2 was available. Then an engineer came to install a SMETS2 meter, and left saying something about no signal, leave it a while. The meter is in a lower ground floor area, with a mobile signal.Finally, July 2020, new SMETS2 meter installed - not talking to the network, but wait a bit and it’ll ‘probably’ be OK. No IHD left. I thought that even if the thing couldn’t talk to Ovo at least an IHD would allow me to read the meter easily, so I requested one, which eventually arrived. Silly me, I didn’t realise that the meter - supposedly installed for MY benefit - wouldn’t talk to my home network if it couldn’t talk to OVO first.After a while we got back to Ovo who said there was nothing they could do and we would have to move our meter, at our expense (approx £250) and hope the new position had a better signal. No guarantee of that. Then I asked for a smart gas meter, reasoning that the ga

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Emmanuelle_OVO
Community Manager
1 day ago
M
Carbon Cutter****
mrsparkles5481Carbon Cutter****
Posted in Smart meters
Can I get some advice on RTS Switch off and Smart Meters for my PAYG meter?

I got the email to switch over to a smart meter last week,just as I was away ,so only digesting it now! I’m reasonably okay with having the old meter taken out,but a few concerns/questions - for those that have had the switch, mainly how these things work compared to the old RTS meters that are being phased out and the tariffs.. So what are the differences between the two meters?I’ve been on a PAYG tariff and understand that’s going to be the same with the switch to a smart meter, but for those of you that have,how much more expensive have you found it? And lastly,presuming the old meter key system for the RTS meter means I won’t be using that key to top up when the smart meter is installed?Cheers! 

25112
Emmanuelle_OVO
Community Manager
1 day ago
K
Carbon Cutter****
KeastCarbon Cutter****
posted in Smart meters
Moving to OVO Economy 10 (with or without storage heaters)

Has anyone successfully moved to Economy 10 with OVO and was your experience?A few weeks ago I received an email from OVO about the removal of the RTS signal and suggesting I book an appointment to replace my meter. I was a THTC customer so I chose Economy 10 and booked the appointment.Six days ago the new meter was installed with an In House Display (IHD). The IHD is operating in accordance with the Economy 10 tariff but the meter is supplying power according to Economy 7 times, i.e. power comes to my storage heaters between 01.00 and 07.00 but I am being charged the lower rate at Economy 10 time periods. That means I am being paying the higher rate to charge my storage heaters overnight (and it is getting cold in highland Scotland)OVO customer support first of all offered to re-program the meter in 6 weeks; they delay because they needed to wait until communication with the meter was established (?). I managed to negotiate them down to making an appointment for a site visit in 2 week

183197
Emmanuelle_OVO
Community Manager
1 day ago
T
Carbon Cutter****
Tazzyy74Carbon Cutter****
posted in Home and heating
meter tampering

Hi I need help I'm been charged 300 / 400 for electric some months I'm single parent in 3 bedroom house and my heatings been off since it warmed up in Feb 2022 .I've nothing turned on hardly in my house just a freezer fridge that run all day I have no heating we sleep down stairs but I'm still getting outrageous bills .A meter reader said whwn I posted a picture of my meter it's been tampered with but my energy company won't listen they said the locks still on it but theirs more wires than b and q 

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Chris_OVO
Community Moderator
1 day ago
C
Carbon Cutter****
connorsbjcCarbon Cutter****
Posted in Home and heating
Moving from THTC to another tariff- Will all consumer units be connected by Ovo to the new meter ?

We have THTC with consumer units for Storage heaters,fixed appliances & lighting/mains.Will we be able to move to Economy 9 when the new meter is installed ?Will all consumer units be connected by Ovo to the new meter ?Can the power be delivered without being on a timer so we can manually control the heating.Would like some idea of where we from here & whether the future will be more expensive.Thanks 

1372111
Firedog
Plan Zero Hero
1 day ago
M
Carbon Cutter****
MASSOCarbon Cutter****
Posted in Smart meters
Smart meter can't connect despite 6 different comms hubs, is there anything else I can do to get the meter to connect?

Does anyone know if the long range radio coms in the north  of the UK will be phased out in favour of the new Vodafone 4G network and if so the likely time frame. My smart meter was installed in November 2022 and refuses to connect to the Arquiva network. The local transmitter is I believe at Winter Hill which can be seen from my property but there is no signal at my property. The meter has been power cycled several times and they have tried at least six different 420 coms units. I believe the only way forward is to install a 4G coms unit but I’m not sure if they will be made available for the north west?Thanks  

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8
Carbon Cutter***
2 days ago
DonnaSwan
Carbon Cutter*
DonnaSwanCarbon Cutter*
Posted in Smart meters
Does anyone know how we can get the data back please?

Today our smart meters were read by Morrisons. Ever since they are blank,  but we still have supply. I've tried chatting to OVO and they are as much help as a chocolate teapot😱 Does anyone know how we can get the data back please? We've tried pushing the buttons, but to no avail.Sorry if my question is not allowed.

323
Emmanuelle_OVO
Community Manager
2 days ago
S
Carbon Cutter*
Sparky28Carbon Cutter*
Posted in Electric vehicles
hypervolt

I have a hypervolt charger fitted, and connected to OVO anytime app , but I am unclear how to use the app for charging. Are there any clear instructions I can access for charging my car?

334
Emmanuelle_OVO
Community Manager
2 days ago
spmsupun
Carbon Cutter***
spmsupunCarbon Cutter***
Posted in Smart meters
OVO IHD Says "Not Commissioned" After Unplugging

recently received an IHD from OVO, and it worked for about a day before stopping. After I contacted OVO, they said there might be an issue with the device and sent me a replacement. The new one didn’t work at first, but I left it plugged in for 2 days, and after about an hour, it started working again. However, after I unplugged and replugged it to properly arrange the wires, it started showing the "Not Commissioned" message again. (I don’t remember if I did the same thing with the first one.)am I not supposed to unplug it? My smart meter has the SW, WAN, and HAN lights blinking every 5 seconds, but the MESH and GAS lights aren’t showing anything (I don’t have gas). Does anyone know what might be going on?

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Emmanuelle_OVO
Community Manager
2 days ago
E
New Member***
Eco GeekoNew Member***
Posted in Smart meters
Can you supply a three phase smart meter?

I have a three phase supply to my house. All phases are in use. One phase for ground source heatpump the other two provide power and light. Can you supply a three phase smart meter?

9787125
E
New Member*
13 days ago

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