Green tech and greener living
All the tech that’s powering your shift to zero carbon
Ive just gone onto the OVO drive tariff and want the Anytime Plan But I already have a Pod Point charger at home. Will the Anytime work with Podpoint or will I need to change the charger? I have a SMET2 smart meter.
Getting a bit fed up having to send manual meter readings. Sent manual reading before last bill (18 January). Just looked at usuage and in red - send manual meter readings. Surely OVO can come up with a resolution to this as I see it has been discussed on forum many times. If this is happening a lot then they need to have a manual check to see what’s happening. My meter is set up to send half hourly readings so there should be no need to send manual readings
Hi there, New to all this. I need to say that I am a pensioner with mobility issues and also some sight problems. I had smart meters installed by SSE last February and then was transferred over (with no notification) later in the year. My electricity smart meter is in a meter box on an external wall outside my ground floor flat. My gas meter is however in an enclosed shed which is used by my tenant neighbour and not easy to access. I pointed out to the engineer when he installed it that it would be impossible for me to read if I needed to. His answer was you wont need to its a smart meter!. All seems to have gone okay until Christmas Day!! when I checked my online account to find out that OVO were not receiving my meter readings, Since then I have tried to read the electricity meter myself several times and a friend has been round and tried to, Neither of us can read it. The real problem is the gas meter which is 6 foot plus up on the shed wall and totally inaccessible to me
HI. SSE transferred me to OVO. I did not received any information about it. I realised i am not customer for sse any more when i tried to top up my smart meter online. I woke up in the morning and on my account was only 40pence, when i know i should have about £70. i called to sse they transfered me to ovo. Guy over the phone helped me with my online account which i actually cant use it because i am on pay as you go. i dowlonad ovo top up app and still when i am trying to top up all my transactions are diclained. i called once again lady over the phone told me i might have problem with smart meter so she will arrange enginner who never showde up. i am trying to call to ovo also on the whatsapp and chat and they just transferring me to other team but i am like 50minutes on the chat. i cant top up my smart meter. i am almost without energy. and this is super weird because once i am having 40 p, later 2 hours later i hve 60 pn, and 5 hours after i have £2,50. Next day i have again 40p on
We have thick granite walls, so occasionally our smart meter reader loses its connection with the box outside. When this happens I take it outside, power it up with the battery pack for my iPhone next to the box and it reconnects, take it back inside and reconnect it to the mains power in its usual position. This works every time.
Hello all,I’d like to find out if any other Mitsubishi customer is experiencing the same issue of mine: the app MelCloud seems to be no longer able to communicate with both units I’ve installed indoor. All was working fine till 2 days ago: nothing changed in my hardware or configuration. The only update I’ve done these days is to bring my router to Fritz!OS version 7.50 from 7.29. Both the units indoor are still visible in my Mesh network devices list and wifi signal is correctly active, in fact also MelCloud app is now reporting perfect Wi-Fi signal strength for the units. The issue with MelCloud is: Error “The unit failed to respond to the refresh request”I suspect this could be an issue with the MelCloud app server rather than my units failure or local lan configuration issue. Thank you!!
Just to let people know l have a geo Trio 11 the engineer changed it from a chameleon this is far better as it shows me instantly what I am using, however there was no WiFi so I sent away for the module £19:95 from Geo fitted it connected to WiFi no problem, but the online setup is greyed out, Geo support was excellent however doing what they asked to get it working didn't make any difference, so they said just sent it back for a refund which I have. The problem it's not the Geo Trio but OVO at the moment they haven't the time or resources to sort it out. I hope this helps
A rant! On 21 November I telephoned OVO to say that the gas energy rate showing on my PIPIT home display was incorrect and as a result it was difficult to keep a continuous check on my usage. I was told that ‘the team’ would be notified and that they would get back to me by phone or email. A month later, having heard nothing, I contacted OVO again on Live Chat I contacted OVO again through. I was told that I had to wait 43 days from the date of my first contact to allow time for ‘the team’ to contact me!? Yesterday, 50 days after my first contact and still having heard nothing I contacted OVO again by Live Chat. Having gone through another barrage of questions and explaining exactly what I told them on 21 November I was told that ‘the team’ would be notified. They were supposed to have been notified on 21 November!!! I left British Gas because of imilar issues with their customer service. On another note, when using Live Chat you have to answer a series of automated questions.
Our smart gas meter stopped working because of the damp environment (the old coal hole), and was replaced with a standard one. If I get a cabinet, would the smart meter installer fit it? It looks like it would just need 2 holes for the pipes cutting in the top, if it can be installed under the fixing plate (leaving the regulator and valve in the damp). Would GRP affect the signal? Would a 400x300x200mm cabinet be big enough?
Hi, Been on a smart meter for some years now but never got a IHD when they did it. Didn't think of it at the time but now it would be interesting to get a real time display of usage to see what the big user items are etc. The app is great but it's not real time. Anyone know how I can get hold of one and if they are actually useful ?
What are the SMETS2 upgrade timescales? I need my Secure smart meter upgraded by DCC so it works with my smart central heating
My central heating system software has recently been upgraded so that it can now communicate directly with a smart meter. I have Ovo provided Secure smart meters for both gas and electric. However it looks as though they are still SMETS1 and my central heating system requires SMETS2.Looking through here the forum I found a topic that advises of the national E&A scheme and the timetable suggests my electric meter should be upgraded before end March 2022. Does anyone know if that timetable is still valid? I haven’t had any notification of an upgrade (I understand it’s done remotely over the ‘air’.)There’s no time timetable provided for Secure gas meters. When will this be be done? Malcolm
Hi Total newbie to meters of any kind let only clever ones !!I am moving into a property and there are smart meters , the elctric one is flashing the gas isnt .. i dont know how to use it ..th eguy at scottish power said push the red n green buttons at the same time tried this then i tried the green and then read ..i get ..vend ..rejected..incomplete .i have signed up for monthly direct debit so help would be appreciated ..btw the first time it did say £4.60 credit , i havent used any electricity but today i tried again and there £1,79 ??? cheers
Updated on 14/02/22 by Jess_OVO We’re all about reducing your energy usage with some well placed insulation, it’s an important step on our journey to Plan Zero - we’ve even put together an insulation guide here.Check out this user-created guide to making sure your insulation and electricity wiring is installed safely. As ever we’d always recommend contacting an electrician if altering anything electrical..How to combat Climate Change without setting fire to your house!It's autumn and energy-conscious householders will be adding insulation to lower their heating bills. But beware... your home could be getting a lot warmer than you'd intended.What's wrong in this picture from an attic? At first glance this looks good. The original insulation layer above the ceiling (A) was too thin, and a second layer (B) has been added above it. The area has then been boarded with chipboard (C).There’s a low-voltage transformer (D) which has been properly screwed to a wooden beam and insulation pulled a
Heat Pumps and the impact on your Carbon Footprint Are Heat Pumps value for money? Suppose you had £10,000+ to spend on an energy-related installation for your house. How might you apportion the fund across the following three categories?Reducing heat-loss / improving insulation Installing electricity micro-generation such as PV Solar Panels and possibly a Home Storage Battery too Installing a Heat pump, either ground-source (GSHP) or air-source (ASHP)There isn’t one single ‘correct’ answer, and the expenditure will be apportioned differently according to the current state of the property.Over the past 25-years the public has tended to put most of the money into Solar Panels (option 2), with the rest being used in additional loft or wall insulation (1). But this choice has been biased due to the Feed-In Tariff which paid money to households generating electricity, even if most of that was consumed by the home itself instead of being exported to the Grid.The FIT has now gone. The replac
Hi we have been migrated iver to ovo. But we made a payment on the sse app twice and both payments have come out and no gas has gone on our meter. I contacted sse and they said its now ovo's problem basically. So what do I do to either a,get the money back or b,get the £35 put onto our meter
First time asking a question but have been reading the forum Q&A’s for a little while. Some smart people on here! I have smart meter (Secure Liberty 100) and wanted to know if there is a way of finding out exact usage in real time? I had a Solar panel and battery install a few weeks back and the Solis app tells me I'm only using Solar and Battery but I’m convinced the “Grid” meter is still drawing power. Thanks
My IHD shows the vast majority of the info you'd expect, but it doesn't display the gas tariff/charges. It does display the gas meter reading though. It only seems to show a 10p daily standing charge. My online account appears to have accurate daily usage figures, despite the meter reading page saying it's not had a reading since 16th Dec (when I joined OVO). My IHD was doing the same under my previous supplier (EDF). I've attached pictures of my meters, IHD and account usage stats. Any idea what the issue is with the IHD??
Gas meter was reported faulty 10 days ago as it was not updating with new readings, gas was still being supplied.Today gas supply has stopped completely and now unable to contact OVO due to it being after 6pm. Will have to wait until tomorrow to speak to someone but looking for any advice or feedback from anyone who has had a similar issue with a faulty meter, no supply or poor customer service.
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