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Concerns over Electric Smart Meter Displaying old rates for daily standing charge and peak / off peak rates
I had a smart meter installed on the 20 April 2021. I do not have gas, only Electric in my flat. I received a letter from SSE dated 24 March 2022 stating that they were going to take meter readings every half hour as the more regularly they could take meter readings, the more potentially cheaper it could work out for me. Now when I originally had my smart meter installed it was stated that the 28p pence charge that I see on my meter is a standing charge - I last spoke to SSE over the telephone about this on the 19 June 2021. However, after looking at the below bill (see attached image) which states that the standing charge from now to the 30 September is 43.49p and that from the 1 October will rise to 44.50p, and after now re-checking previous SSE bills, I have looked again at my smart meter and see that my standing charge that is displayed on the meter still states 28.720p and that the peak tariff is 21.910p and the off peak is 14.820p (again, please see attached image). So as the fig
Ok all you OVO experts…..this IS a question!I still have a dispute with my reoccurring alarming high gas bill, generated by a defective gen1 smart meter provided by OVO.I have done everything correctly, raised the correct complaint procedures (online and via the Advance Resolutions team)I have patiently waited all the requested waiting time re a response….i.e. 1 month, then another 10 days, then another 5 days, then after todays conversation with the Adv.Res.Team, yet another 5 days….The team accept OVO have failed re their own laid down complaint procedure and acknowledge the service provided does not meet the standard required by their own requirements!Today,for the second month running I have been issued with yet another stupidly high gas bill, this is with consideration I have have flagged the problem nearly two months ago.I have emailed Feedback@OVOenergy.com and sent a written letter to OVO. I’m considering my only option left is to contact the energy ombudsman to see if they can
I had an electricity meter installed in April for the good it’s done me.. Every month they ask me to submit manual readin because they can’t get smart reading. I don’t have a baldy clue how to read it - the engineer didn’t show me. What is the point of a smart meter that doesn’t work and I can’t use. Ovo are awful. Can’t wait to leave. Howver any advice on how to read meter greatly appreciated. Thanks
Hi, Still having problems with both electric and gas meters. Electric meter exchanged 6/5/2022 and Gas meter exchanged 18/7/2022. Both now are Smets2. The app won't accept the new Gas meter reading which was set at 00000. The app is also now asking for a night time reading ! The meter doesn't have a night time reading. And we are not on an eco 7 tarriff. I have emailed the meter readings to Natalie Discombe, Sarah Ball, your support team, and complaints. I haven't heard a thing back ! I have up to date readings taken today.Please can someone contact me please ?Regards I
I moved to OVO in the Summer and was delighted to be able to see my half hourly usage - my smart meter was doing it’s job. Suddenly it stopped talking to OVO and hasn’t sent a meter reading for the last couple of months, meaning I have to do it manually which is a faf. One more thing to remember. I’ve looked at the help and it seems that the meters sometimes just play up and it should right itself but this isn’t very satisfactory. Anyone have any ideas on what I can do to get this sorted?ThanksPost your question
Dear Ovo Forum A difficult Q - which I hope few have to face. Our Photovoltaic (PV) panel installer has failed, before they applied for registration of the system with the designated network operator (DNO). No energy provider can get the system registered, before commencing the SEG (smart export guarantee), UNTIL the installer applies/notifies the DNO (using a Form G98 or G99) of the installation. Help?! What to do if the installer fails to make the application (either because of incompetence or they cease trading)?
I had new smart meters fitted yesterday afternoon. Rather shocked to see my costs at over £5 for half a day by the time I went to bed!!! Most of it was Gas usage (>£3) and it wasn't even a cold day. According to my Nest thermostat, the boiler was only running approx 1.5 hours since the meter was fitted. How can 1.5 hrs heating equate to £3 usage ? Boiler (not combi) is rated 24 kW max and tariff shows 4p/kW (which is wrong - should be 2.68p). My basic maths suggests this should be 1.5 hrs * 24 kW * £ 0.04 = £ 1.44 + 27p standing charge. That assumes boiler runs at full tilt the whole time which is not correct as I hear it modulate down after a few minutes. This doesn't seem right to me. Even if/when the tariff is corrected it seems too high. How can I get the tariff set to the one I'm actually signed up to? How likely is it I've got a duff meter that is reading too high on gas?
My smart meter was installed yesterday at 7.40 this morning my electric usage was 42p & gas usage was 28p. Even taking into account fridge/freezer, broadband, TV’s on standby overnight 42p electric seems high. The gas at 28p is a bigger mystery as no gas was used overnight (heating is off at the moment). Does some of the cost include a daily standing charge? Can anyone shed any light on this please?
What to do if my smart gas meter has condensation in the display screen, doesn't send readings remotely and can't be read?
Hope someone can help. Our gas smart meter is not communicating, I did contact Ovo via the chat. They asked me to fill out a questionnaire, which I duly did, & haven't heard anything since. The problem is the meters display has bad condensation on the inside of it, (pic) making it impossible to read. It also doesn't respond to any button pressing and is making a noise. There clearly is a problem with this meter, and would like it looked at asap, as my bills seemed to have increased, probably due to an estimation on the gas.I look forward to your reply.Regards.
I have an outstanding problem concerning FIT payments for several periods whilst my smart meter was faulty and subsequently replaced. Despite sending numerous emails and trying to make contact by phone, I am getting no answers or response. Is there a problem at OVO
My Gas/Electricity plan is up for renewal… If I switch to OVO can I get a SMETS2 Smart Meter installed if I already have a SMETS1?My SMETS1 is effectively useless now and I want to get it replaced with a SMETS2 so I can stop doing manual readings.
The past couple of days I can no longer access half hourly readings on either the website or the app. It has been fine until then. The daily figure is available, but shows now as grey and unclickable.I've been using them while I get used to our solar panel usage. They will also be really useful when we put our gas central heating on and play with getting the most out of our new tado trvs.Is this a temporary blip? Is it an issue just with us, or a widespread issue? I’ve also noticed that we haven’t been able to get a recommended payment amount for our dd on the website either.
Since having Smart Meters fitted, I have TOTALLY regretted it! With the previous meters you knew exactly the times when Economy 7 came on and went off, (1 hour earlier in winter GMT time). With Smart Meters the variation of times with E7 on and off, is vast! Sometimes the E7 stays on up to 9.20am and other times the E7 goes off at 6.40am BST, 1 hour earlier in winter GMT. With older heaters like mine that are over 30 years old, the heat retention is not very good, and if the heater goes off at 5.40am GMT, later in the afternoon they are barely warm, and almost cold in the evening. The timings of Smart Meters are highly unreliable, definitely NOT suitable for Storage Heated homes with older heaters. IN MY VIEW THIS IS A TOTAL FAILURE OF TECHNOLOGY. I will demand to have previous meters restored! I am a 72 yo man with health problems, and heating technology that is USELESS!
So once again the usage for gas not available on the app. IHD is showing an amount but I suspect it is not sending readings as been sitting at that amount for a day or two. Again! Getting really fed up with this. Works for a week or two and goes down again. Electricity is fine because display is only about a foot away. Gas meter however, is outside on a side wall.
I have a Chameleon IHD3-CAD Home Display and the tariff costs are completely different from those shown in myOVO web account. This is not just a difference in VAT or not VAT pricing, myOVO is showing prices that are 75 to 80% higher.How can I update the tariff amounts in my Home Display device?regardsPhilipJ
I have a first generation smart meter but have not had an IHD for a couple of years. Ovo has sent on 2 different occasions an IHD but they have not been able to match them to my meter. I have to go online with my phone to try and see 👀 my usage. This is time consuming as it takes quite a few minutes to download and doesn't show what I'm using on the same day. Ovo say that they will not change the meter to second generation!! Any ideas what to do next?
We have a new PV system, but are unable to use any energy it produces as this goes straight to the grid. We would like to use the energy first, and then export any surplus. We understand we need a two-way meter (that records energy generated as a well as used). So, lovely Forum Community: can we use a 2-way meter with PVs?
Having installed our solar panels, we applied to receive the OVO Smart energy guarantee payments and sent the requested initial export meter reading on the 12th July, which will be seven weeks ago tomorrow. We were told that we would receive the welcome email within four weeks from receiving this initial meter reading.Is it normal to have to wait this long? I cannot speak to the SEG team by phone and any email sent just gets a standard reply that a response will be within 15 days.Getting frustrated now Malcolm
This my smart meter. I don’t understand it. When it was fitted, the engineer diddn’t show me how to use it. I also didn’t ask him how to read it because I thought, foolishly, that because it was a “smart” meter, I wouldn’t need to do anything! I have recently moved in, had no internet for 12 days and have been away for a week only to find two cards through. Y door asking me to do a meter read. I thought I had, but obviously I’ve entered what I thought was the meter reading. Please, please can anyone tell me which butto s to press to find my meter reading?
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