Green tech & greener living

Hi AllI have a new EV car and signed up for the Charge Anytime Tarriff, I see a credit against the tariff, but I seem to be paying for my full electricity usage (and the tariff on top) it doesn't seem to be reflecting the EV charge out of the total which is double my usage compared to last year?  I’ve seen that at the beginning of each month it should credit this back but for me it’s charging for the tariff, crediting back a small amount, but still charging me for the full consumption.  (This is the 3rd month on the tariff now)Anyone else getting this issue?  Thanks 

On July 14,2026, an OVO engineer came to house to do the smart meter installation.  He did change my traditional electricity and gas “PAYG” meters to the new smart meters “PAYG”.  But he could not connect the smart meters.  He then left.Since then my house has no electricity and gas up to now.  I complain to OVO and tell her that the installation has not been completed and without any testing.I topped up the electricity and gas on July 17,2026 via the OVO app and the daily standing charge has been levied since July 17,2026 even my smart meters has not been connected. I make the complaint but the daily standing charge has not been stopped until my connection is done.  I ask for a waiver of the charge so far OVO has made but positive response is received.Margaret Chum

How about considering “we are all hoping and praying for the long awaited UK rollout of the V2G plus V2H system”, (already working for well for over 12 months in France), using a suitably equipped small BEV like the Renault 5 E-Tech, with an up to date CCS2 Bi directional home charger installed in my garage, since the old Chademo Nissan Leaf system is well on the way out and never worked properly? WHEN IS THE UK ENERGY INDUSTRY GOING TO CATCH UP WITH FRANCE?

I live in Perthshire and have an Economy 10 tariff and use a Zappi ev charger.My peak rate charge is 23.56p/kWh and 16.56p/kWh for off peak.Right now (in summer) the afternoon off peak rate applies between 14.30 and 17.30.So, if I charge my car before 14.30 when the peak rate applies, I should see a “smart charge saving” off around 10p/kWh based on a 14p/kWh cost.That seems to work out fine according to the app - but only if I’m charging the car before 13.30. After that time my saving seems to drop to around 3p/kWh i.e. it looks as if my saving is relative to the off peak rate after 13.30.So my question is - does the controlling software assume that the off peak rate applies after 13.30? That’s certainly what it looks like.(13.30 to 16.30 is the winter timing for our Economy 10).

It’s been a long story… Some while ago we were offered a SMETS1 smart meter, but we delayed until a SMETS2 was available. Then an engineer came to install a SMETS2 meter, and left saying something about no signal, leave it a while. The meter is in a lower ground floor area, with a mobile signal.Finally, July 2020, new SMETS2 meter installed - not talking to the network, but wait a bit and it’ll ‘probably’ be OK. No IHD left. I thought that even if the thing couldn’t talk to Ovo at least an IHD would allow me to read the meter easily, so I requested one, which eventually arrived. Silly me, I didn’t realise that the meter - supposedly installed for MY benefit - wouldn’t talk to my home network if it couldn’t talk to OVO first.After a while we got back to Ovo who said there was nothing they could do and we would have to move our meter, at our expense (approx £250) and hope the new position had a better signal. No guarantee of that. Then I asked for a smart gas meter, reasoning that the ga

Hi,I have just taken delivery of a Skoda Elroq, replacing a Tesla Model 3. The Tesla charged without issues from day one. I recently experienced a problem when I plugged in the car one evening at 40% and set the OVO schedule to 80%. The charge started and got to 55%. It then stopped due to busy period/looking for a cheaper window etc, and the car went to sleep. The OVO app couldn't wake the car up again and abandoned the charge.I contacted OVO anytime support and we went through the car's settings and no issues there. OVO support did mentioned that this is a know issue that when a car goes to sleep, mid-charge schedule, the app cannot wake it up again. I was wondering if there are any Skoda EV owners who have experienced a similar issue and what workarounds/solutions you have used.. 

Please can someone tell me what the new Export Tariff is from 1st April 2026. My advice email tells me the new FIT tariff but not the the new Export Tariff. What is the RPI increase date that OVO use? Any help please. 

Solarman app on iphone not providing daily solar production. I did reinstalled the logger on my 8kw Megarevo with no success. Any suggestion please?? 

Good morning… last week my electricity meter was updated. When completed the engineer set up an IHD which was working. I asked he could instead set up my own chameleon IHD7. He suggested I should ring in with the GUID number and have it initialised.This was done and their supplied IHD3 was turned off.Needless to say they could not initialise my device which has worked faultlessly for several years.I am now looking at two devices which are dead ducks. I have reported this and their answer was to be patient and if it is still not working in 28 days time report it again. I do not wish to raise a complaint yet but I am becoming very frustrated.briiow.

Hello, Some time ago I put a post on here regarding underfloor heating with a smart meter. As I said I have two meters one of which is a radio signal one which is permanently connected and has not shut down with the switch off. I did have a smart meter booked but as they wanted to put me on economy 9 I after some thought cancelled it. I have since found out that a neighbour had  a similar set up to me but is not with Ovo. His provider has fitted two smart meters, one for standard electricity and one for underfloor heating and hot water. This seems like the best arrangement for myself. Is this something that Ovo can and would do. Thank you all.

Is Ovo boiler cover any good?

  Hi all, we had a smart meter fitted 2 weeks ago, and this is the time of month we previously had to submit readings. Do we need to this month, as we've only had it 2 weeks? (We've had a reminder to submit them). Thanks  

Hi All1st question so please take pity on melooking to get an Kia EV3 on the motabilty scheme ,they will install the charger (OHME HOME PRO)Ovo dont support these? however they say they support the EV3, but it needs to be able to use the internet?Sorry to say im over 60 and have no idea if the EV3 can use the internet any help would be greatfully received,i would rather not move supplier but if that is the only way to make it work i may have to.many thanksColin

my online account not showing readings 

Hello,we have recently switched from Scottish Power to OVO after moving into a new flat. We have a heat pump and have chosen OVO due to their heat pump add on. We do not have a smart meter yet, and wanted to get one installed.However, OVO is saying we are not eligible for a smart meter due to WAN issues. We live in Edinburgh, not in a rural place further north. Our neighbours have smart meters, some even with electricity supplied by OVO.Customer service has said to us to hire a private engineer who will check signal strength and then report back to OVO. How can this happen, and what should we do? Thank you in advance for any advice. 

Hi all, hoping someone here can cut through this, as multiple webchats have gone nowhere and I keep getting the same incorrect information.What I want: to come off Economy 7 completely and onto a single rate tariff, with my MPAN profile class moved from 02 to 01. I do not want a tariff that keeps two registers priced identically, as I understand that leaves the profile class at 02 and risks reverting to multi-rate billing on a future supplier switch. I have already checked and single rate works out cheaper for me.What webchat keeps telling me:    1.    An engineer has to physically swap my meter from two rate to one rate.    2.    This will cost me £432.Both look plainly wrong, and here is why:    •    My meter is a Landis+Gyr E470 (Type 5424), under a Toshiba SMETS2 comms hub. It is a single phase supply: the nameplate reads 230V 50Hz, 1-20(100)A.    •    The E470 is SMETS2 and, per Landis+Gyr’s own spec, supports up to 48 time-of-use rates and is configurable in-field. Single rate vs

Hi - new to this forum - first question here….We are currently building a new house and would need to get a meter (ideally smart) installed.We have a 3 phase 200A incoming supply with a solar array (31 Kwp) with 3x Tesla power walls on the system.   The supply is a single family dwelling, domestic house only.The electricity provider (SSE) is bringing power to our plant room and providing a cut out where the new meter should be installed. Is this something OVO can assist with please?   Thanks very much.

Can two Indra Smart Pro chargers each be fitted with their own CT clamp on the same incoming meter tail, allowing independent load curtailment on a single-phase installation, or do the chargers require a dedicated multi-charger load-sharing configuration?

Hi my smart meter is displaying Your Electricity supply has been disconnected at your supply meter

I have a Charge Anytime account which gives me a monthly "free" quota for home charging plus an annual allowance for public charging (at selected charging points). The CA app tells me how many kWh of my public charging allowance I have used but I cannot find the value of this, or the money value of my remaining allowance. Knowing how many units I have used is interesting but the pounds-and-pence value is also very relevant! Any way I can get this number? Have I missed something obvious in the app - always a possibility?

Cadent managed to cut through the mains electricity cable to our house earlier today.... Just our house has been impacted. I don't think Cadant have been careful all week with their digging.... Cadent are in the process of replacing all the mains gas pipes in our area so have been digging in the area for weeks UK Power Networks were quickly on the scene after we told them. Cadent hadn't even told UK Power when we phoned... But UK Power Networks couldn't start work until Cadent made the area safe. No eta to get fixed yet. Just wondering is it worth putting in a complaint to Cadant? I would rather not claim on house insurance for  spoiled food. UK Power have been excellent keeping us informed, Cadent useless.  

Hi All I wonder is someone could help me.  I’ve have been trying to connect the OVO Charge App to my EVEC VEC01 charger for several weeks now but keep getting an error message.  I am not sure if I am missing something really simple or if it is something more than that.  The app is also saying that it is not able to connect direct with our cars (Jag IPACE and Peugeot 2008) for some reason - so that’s not helping. I have completed the update on the EVEC app and have also rebooted my charger several times.  We also have a smart meter at home that gives 30 minute readings. As you can imagine I am getting really frustrated now with the whole situation as it should work.  Any help would be appreciated.Thanks Sarah​​​​​

HiI have OVO and booked an appointment for my gas and electric smart meters. The engineer said toilet pipes and other pipes were too close and couldn’t install.I want to get an EV charger, will it still work with the OV smart electric tariff if I don’t have a smart meter? Thanks 

I have been with OVO for over 20 years but recently my attempt to upgrade to an Air Sourced Heat Pump and also get a Solar plus battery survey and feasibility assessment has been a total failure and as a result I have left OVO and joined OCTOPUS who within just 10 days have got everything assessed and sorted . By comparison the designated OVO assessor cancelled his appointment at very short notice, made a new appointment and then failed to show up. I phoned his number and emailed and left messages to reschedule but received no reply and when I visited my OVO account ALL the publicity and links to the ASHP and Solar plus battery offers had been removed so I must assume that OVO has PAUSED ITS CAMPAIGN FOR LOGICAL or other reasons. WHY DID IT ALL GO SO WRONG?

Hi All,Can you buy In -Home display?The SSe Smart Energy Tracker is very old and not working just keeps bleeping. I’v asked ovo for a replacement. After numerous emails and asking me to try different things like switch  it off twenty times, they have come back to say they can’t or won’t replace it. But I can go on line or phone them to check my usage. I had been a customer  with SSe from  early 1970  and now with ovo and they can’t make life a little easier and replace it with the new in home display. No customer care from this Utility company.